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©2021 CAE 905K720652 v1.0 

57

Appendix A - Troubleshooting

A

PPENDIX

 A - T

ROUBLESHOOTING

This Troubleshooting section addresses some common concerns and inquiries. For any questions 
not addressed here, please contact CAE Healthcare Customer Service. Contact information is 
provided on the last page of this guide.

Connection Issues

Connection Failed

If the Connection Failed message is displayed:

• Verify there is a WiFi connection.

• Make certain that the Maestro software launched and a simulation is running. 

Connection Failed 

Summary of Contents for SimEquip

Page 1: ...CAE SimEquip Getting Started Guide...

Page 2: ...but are not limited to Apollo Ares AresAR Athena BabySIM Caesar CathLabVR EndoVR HPS Human Patient Simulator iStan Juno LapVR LearningSpace Lucina LucinaAR Luna Maestro Muse NeuroVR Orion PediaSIM Vi...

Page 3: ...Connect to WiFi 19 Step 5 Launch Maestro 25 Step 6 Launch SimEquip Software 27 Bedside Medical Cart Simulation Setup Steps 28 Step 1 Remove Equipment from Boxes 29 Step 2 Attach Monitors to Cart 32 St...

Page 4: ...Table of Contents ii 2021 CAE 905K720652 v1 0 CAESimEquip Appendix B Software Upgrades 61 Upgrading Maestro 61 Upgrading SimEquip 61...

Page 5: ...diac resuscitation with patient simulators or standalone devices The simulated equipment is not intended to replace any courses or hands on sessions with live subjects but should be implemented as par...

Page 6: ...ing cardioversion and defibrillation to the virtual patient during the simulation providing the learner with knowledge of how to use this life saving device SimEquip Transport Ventilator has many of t...

Page 7: ...ation regarding Cautions and Warnings Setup Appendix A Troubleshooting Appendix B Software Upgrades For further information on using the SimEquip software and Virtual Equipment applications see the Si...

Page 8: ...Introduction 8 2021 CAE 905K720652 v1 0 CAEProduct THIS PAGE INTENTIONALLY LEFT BLANK...

Page 9: ...outlet ensure cables do not represent a hazard Allow for plenty of room when setting up the medical cart and accessories There will be cords cables and hoses used that may present tripping hazards Th...

Page 10: ...rgonomics Viewing a monitor screen for extended periods of time may result in eye strain Lock the caster wheels on the medical cart to ensure proper orientation of monitors display and buttons Equipme...

Page 11: ...sed that may present tripping hazards The power cord will be 6 or 7 long depending upon the country During assembly keep the long power cord around the metal wrap attached to the power bar box Allow f...

Page 12: ...al to place equipment on a table during unpacking so that it is visible and available during the setup process 1 Check the battery power prior to running a simulation The battery may require charging...

Page 13: ...t Transport Bag 3 Lead ECG Cable Therapy Pads SpO2 Probe Optional IBP Transducer Optional NIBP Cuff Optional Temperature Sensor Optional EtCO2 Sample Line Optional EtCO2 Nasal Sample Line Optional To...

Page 14: ...nsport Bag open the right compartment on the bag 5 Connect the 3 Lead ECG cable to the electrotherapy pads 6 Pass the 3 lead ECG cables through the elastic port in the zippered compartment on the righ...

Page 15: ...2021 CAE 905K720652 v1 0 15 Setup CAE SimEquip AED To assemble the AED follow the same steps for assembling the Defibrillator eliminating the 3 Lead ECG cable AED Assembled...

Page 16: ...le Line Transport Ventilator Unassembled The Transport Ventilator uses a breathing circuit To assemble the breathing circuit 1 Connect plastic cuffs to the end of each breathing circuit limb 2 Connect...

Page 17: ...tablet out of the pocket Slide Out SimEquip Tablet 2 Plug the power cord into the tablet Slide the tablet back into the pocket and zip the pocket closed leaving the power cord exposed 3 Place the oppo...

Page 18: ...uit limbs to the filter and cuff Transport Bag Expiratory and Inspiratory Connections 10 Open the side compartment on the opposite side of the transport bag and pull the O2 hose through the elastic op...

Page 19: ...t simulator or standalone and requiring a router Using a Patient Simulator If the simulation will include a patient simulator the system will use the manikin s WiFi 1 Turn on the patient simulator Not...

Page 20: ...indow appears The Network Window b Tap WiFi button to turn on WiFi button turns blue c In the Network window locate the simulator network from the list of available networks The type of patient simula...

Page 21: ...2021 CAE 905K720652 v1 0 21 Setup The Network Window d Tap the simulator network The connection options appear in the Network window The simulator network...

Page 22: ...22 2021 CAE 905K720652 v1 0 CAESimEquip The Network Window e Tap the Connect automatically box f Tap Connect The Simulator Network The Enter a network security key window appears Tap the simulator ne...

Page 23: ...ting message appears then disappears when the tablet is finished connecting to the simulator network Standalone Setup the Router If running standalone it will be necessary to install the router includ...

Page 24: ...the battery however the battery allows for untethered mobility during the simulation Router Plugged Into Battery Pack 3 From the home screen on the tablet tap the Network icon located in the lower ri...

Page 25: ...ith the simulator Standalone When using the standalone with SimEquip Maestro is installed on the Instructor tablet included with the standalone package To launch Maestro 1 Select the Maestro shortcut...

Page 26: ...the fly Modeled Note The Transport Ventilator Ventilator and Anesthesia Machine require Modeled mode Run on the fly Modeled The Patient Setup prompt appears Select Gender 3 Select Male or Female 4 Ta...

Page 27: ...e desktop screen The SimEquip Icon The SimEquip app opens and the SimEquip Home screen appears Virtual equipment for which licenses are activated will be displayed on the Home screen SimEquip Home Scr...

Page 28: ...lation Setup table Accompanying details are in the following pages Bedside Simulation Setup 1 Remove equipment from cart and boxes 2 Attach monitor s to cart 3 Attach articulating arm 4 Connect medica...

Page 29: ...ng knives to open boxes to prevent personal injury or damage to equipment 1 The Medical cart will arrive in a shipping crate When the crate is opened there is a side panel on hinges The hinged panel w...

Page 30: ...with the exception of the monitors from the smaller boxes may be placed on a table in the assembly area Medical Cart Unassembled Anesthesia Machine Front Dual Monitor Mounting Bar Cart Front Panel Cas...

Page 31: ...T Lock the caster wheels on the cart so that the cart remains stable for the duration of the setup process Note Do NOT plug the power cord into the outlet until the setup steps are complete Dual Monit...

Page 32: ...ng pieces of equipment Monitor s with screws VESA Mount Hardware Phillip s Head Screwdriver Additional Screws and Washers Note The Ventilator configuration will have one monitor with an attached compu...

Page 33: ...hardware on the monitor Verify that the silver knob on the VESA mount is pointing down towards the bottom of the monitor If not rotate the VESA mount until it is appropriately positioned on the monito...

Page 34: ...izontal and will be labeled Monitor A and Monitor B When facing the Medical Cart Monitor A will be installed on the left side of the Dual Monitor Mounting Bar Install each monitor at the appropriate l...

Page 35: ...n the Medical Cart 1 Plug the monitor power cord from the Medical Cart into the Monitor power port Monitor Ports 2 Plug the monitor display cord from the Medical Cart into the Monitor display port 3 P...

Page 36: ...d one on each side of the horizontal mounting bar Locate the following Monitor Power cords USB cables Display cables Monitor B 1 Plug the display cord from the Medical Cart into Monitor B display port...

Page 37: ...into the Display Port Adapter cable identified in the previous step 4 Plug in the USB cable from the Medical Cart into the USB port on the monitor Monitor Ports 5 Plug in the router USB cable white i...

Page 38: ...Setup 38 2021 CAE 905K720652 v1 0 CAESimEquip Connections Monitor A...

Page 39: ...the patient during the simulation To attach the arm 1 Disassemble the nut and eyebolt included in the package End of Articulating Arm and Eyebolt with Nut 2 Align the articulating arm with the hole o...

Page 40: ...panel of the cart where port is labeled EXP Ensure the filter ports are closed when the filters are installed 2 The Ventilator will require a breathing circuit To assemble the breathing circuit a Conn...

Page 41: ...or Breathing Circuit to the Medical Cart a Connect one of the tubes to the filter on the front of the medical cart b Connect the second tube to the front panel of the Medical Cart port labeled INSP c...

Page 42: ...hose to the O2 port in the back of the Medical Cart by twisting the fitting Attach the opposite end of the O2 hose to a simulated Oxygen source WARNING Never attach the hose to a real O2 source The me...

Page 43: ...source The medical hoses included with SimEquip are intended for simulation purposes only Anesthesia Machine Front Panel Anesthesia Medical Attachments Type Location Ventilator Breathing Circuit Front...

Page 44: ...ample line to the T connector g Connect the mask or the endotracheal tube to the T connector at the open end Breathing Circuit Assembled with Non Invasive Mask 3 Connect the Anesthesia Machine Breathi...

Page 45: ...dical Cart Wrap the excess cord around the cord hook on the Medical Cart 8 If using the IBP Transducer not shown in the following picture attach to the hose and then attach the hose to the front of th...

Page 46: ...Power on Monitor s 3 Power on the Tiny Computer on the back of the monitor Step 6 Connect to WiFi Using a Patient Simulator If the simulation will include a patient simulator the system will use the...

Page 47: ...d Router USB for Router To install the router for standalone 1 Locate the USB cable that is routed at the top of the vertical support column and attach the cable to the appropriate port on the compute...

Page 48: ...Leaving all Velcro strips attached to the back of the router remove the transparent film from the top Velcro strip Affix the Velcro to the back of the cart by gently applying pressure to the router i...

Page 49: ...ith the simulator Standalone When using the standalone with SimEquip Maestro is installed on the Instructor tablet included with the standalone package To launch Maestro 1 Select the Maestro shortcut...

Page 50: ...fly Modeled Note The Transport Ventilator Ventilator and Anesthesia Machine require Modeled mode Run on the fly Modeled A prompt to select gender appears Patient Setup Window 3 Select Male or Female...

Page 51: ...SimEquip Icon The SimEquip Home screen appears Virtual equipment for which licenses are activated will be displayed on the Home screen SimEquip Home Screen Equipment applications for each software li...

Page 52: ...ap the Patient Monitor icon and the Patient Monitor screen appears CAE Patient Monitor In the event the Patient Monitor launches and the window is overlapping the SimEquip application window drag the...

Page 53: ...setup Patient Monitor on the Instructor Device After attempting to launch the Patient Monitor the Connection screen will appear Connection Screen Attempting to Connect The Connection Failed message w...

Page 54: ...lator Manual Connection Window will appear Simulation Manual Connection Window 2 Enter in the IP address for the Instructor tablet Enter the IP address for Instructor Tablet To identify the IP address...

Page 55: ...905K720652 v1 0 55 Setup b Tap Properties The IP Address will be represented by the IPv4 address Properties 3 After entering the IP address click on the Connect button 4 Reattempt to launch the Patien...

Page 56: ...Setup 56 2021 CAE 905K720652 v1 0 CAESimEquip THIS PAGE INTENTIONALLY LEFT BLANK...

Page 57: ...For any questions not addressed here please contact CAE Healthcare Customer Service Contact information is provided on the last page of this guide Connection Issues Connection Failed If the Connection...

Page 58: ...ikin or in the printed materials shipped with the manikin If using the Anesthesia Machine and running standalone enter the IP address of the Instructor s tablet Make certain that the Maestro software...

Page 59: ...age is displayed Patient parameters in Maestro may be changed to use the selected equipment See the Setup the Patient section of this User Guide which applies to the equipment selected for the simulat...

Page 60: ...Appendix A Troubleshooting 60 2021 CAE 905K720652 v1 0 CAESimEquip THIS PAGE INTENTIONALLY LEFT BLANK...

Page 61: ...ip computer is connected to the Internet the software will automatically detect an update If the SimEquip computer has been disconnected from the Internet for a period of time it is suggested to check...

Page 62: ...8 00 a m to 5 00 p m ET Phone 1 877 223 6273 Email can service cae com Customer Service Europe Middle East and Africa Monday Friday from 8 00 a m to 5 00 p m CET Phone 49 0 6131 4950354 Email interna...

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