Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Service ...........................................7-7
Scheduling Service Appointments ....................7-10
Courtesy Transportation .................................7-10
Collision Damage Repair ................................7-11
Reporting Safety Defects ................................7-14
Reporting Safety Defects to the
United States Government ..........................7-14
Reporting Safety Defects to the
Canadian Government ................................7-15
Reporting Safety Defects to
General Motors .........................................7-15
Service Publications Ordering Information .........7-15
Vehicle Data Recording and Privacy ................7-16
Event Data Recorders ...................................7-17
OnStar
®
......................................................7-18
Navigation System ........................................7-18
Radio Frequency
Identification (RFID) ...................................7-18
Section 7
Customer Assistance Information
7-1
Summary of Contents for 2009 STS
Page 13: ...Put someone on it Get it up to speed Then stop the vehicle The rider does not stop 1 9...
Page 72: ...NOTES 1 68...
Page 154: ...NOTES 2 82...
Page 157: ...NOTES 3 3...
Page 158: ...Instrument Panel Overview 3 4...
Page 340: ...4 6L V8 Engine 5 14...
Page 342: ...4 4L V8 STS V Engine 5 16...
Page 450: ...Underhood Fuse Block 5 124...
Page 462: ...NOTES 5 136...
Page 478: ...Engine Drive Belt Routing 3 6L V6 Engine 4 4L V8 Engine 6 16...
Page 479: ...4 6L V8 Engine 6 17...