Troubleshooting Chart
Symptom Problem Solution
Warranty
*CONSULT LOCAL ELECTRICAL CODES TO DETERMINE WHAT WORK MUST BE PERFORMED BY QUALIFIED
ELECTRICAL SERVICE PERSONNEL.
Gurgling
noise.
1. Unit may not be level.
2. Unit may have developed
a leak.
1. Check to be sure unit is level. If gurgling doesn’t stop
within 30 minutes, unit needs to be replaced.
2. Replace element or heater.
Heater not
working.
1. Heater does not have
proper voltage to function
correctly.*
2. Unit wired incorrectly.*
1. Circuit breaker could be positioned incorrectly. Relocate
breaker. Check voltage at the heater between supply wires
and make sure it matches required heater voltage.
2. Using Owner’s Guide, verify wires are connected properly
and securely with appropriate wire connectors. If the unit
is still not operating, further testing should be done with an
ohmmeter. Consult an electrician.
Liquid found in
or around unit.
1. Heat transfer fluid may be
escaping from element.
1. Immediately discontinue use. Replace element or heater
(elements are not repairable).
Room does
not heat
quickly.
1. Unit is slow to heat.
2. Unit wired incorrectly.*
1. No solution necessary - typical initial warm-up takes 30 to
60 minutes.
2. Check voltage at the heater between supply wires and
make sure it matches required heater voltage.
Heater will not
shut off.
1. Heat loss from room is
greater than heater capacity.
2. Defective thermostat.
3. Thermostat wired
incorrectly to heater.
1. Close doors and windows. Provide additional insulation,
install a higher-wattage heater or multiple heaters, if
necessary.
2. Adjust thermostat to its lowest setting. If heater continues
to run (allow two minutes for the thermostat to respond),
replace thermostat.
3. Refer to thermostat documentation and correct wiring.
What to do if the solution in your softHEAT baseboard should leak out:
The solution in your softHEAT baseboard is a non-toxic thermal fluid (Material Safety Data Sheet available upon
request). This solution is non-toxic if ingested, and there is no immediate health concern with air quality following
a spill. Take adequate precautions to keep people and animals away from leakage. Non-porous rubber gloves
and eye protection should be worn during clean-up if exposure and contact lasts longer than two hours.
Soak up spill with an absorbent material such as paper towels. Once excess liquid or residue has been ab-
sorbed, a non-oxidizing cleanser such as an orange citrus cleaner can be used to remove any remaining dried
residue (first test a hidden section of flooring for colorfastness). Scrub spill area, then use absorbent material to
remove any remaining cleanser. Several applications of the cleanser may be required, depending on size and
amount of spill.
For more effective and safer operation and to prolong the life of
the heater, read the Owner’s Guide and follow the maintenance
instructions. Failure to properly maintain the heater will void any
warranty and may cause the heater to function improperly. War-
ranties are non transferable and apply to original consumer only.
Warranty terms are set out below.
LIMITED SEVEN-YEAR WARRANTY:
Cadet will repair or
replace any softHEAT (EBHN) heater found to be defective within
seven years after the date of purchase.
These warranties do not apply:
1. Damage occurs to the product through improper installation or
incorrect supply voltage;
2. Damage occurs to the product through improper maintenance,
misuse, abuse, accident, or alteration;
3. The product is serviced by anyone other than Cadet;
4. If the date of manufacture of the product cannot be deter-
mined;
5. If the product is damaged during shipping through no fault of
Cadet.
6. CADET’S WARRANTY IS LIMITED TO REPAIR OR RE-
PLACEMENT AS SET OUT HEREIN. CADET SHALL NOT BE
LIABLE FOR DAMAGES SUCH AS PROPERTY DAMAGE OR
FOR CONSEQUENTIAL DAMAGES AND/OR INCIDENTAL EX-
PENSES RESULTING FROM BREACH OF THESE WRITTEN
WARRANTIES OR ANY EXPRESS OR IMPLIED WARRANTY.
7. IN THE EVENT CADET ELECTS TO REPLACE ANY PART
OF YOUR CADET PRODUCT, THE REPLACEMENT PARTS
ARE SUBJECT TO THE SAME WARRANTIES AS THE PROD-
UCT. THE INSTALLATION OF REPLACEMENT PARTS DOES
NOT MODIFY OR EXTEND THE UNDERLYING WARRANTIES.
REPLACEMENT OR REPAIR OF ANY CADET PRODUCT OR
PART DOES NOT CREATE ANY NEW WARRANTIES.
8. These warranties give you specific legal rights, and you may
also have other rights which vary from state to state. Cadet nei-
ther assumes, nor authorizes anyone to assume for it, any other
obligation or liability in connection with its products other than as
set out herein.
If you believe your Cadet product is defective, please contact
Cadet Manufacturing Co. at 360-693-2505, during the warranty
period, for instructions on how to have the repair or replacement
processed. Warranty claims made after the warranty period has
expired will be denied. Products returned without authorization
will be refused.
Parts and Service
Visit cadetheat.com/parts-service for information on where to
obtain parts and service.
Reduce-Reuse-Recycle
This product is made primarily of recyclable materials. You
can reduce your carbon footprint by recycling this product at
the end of its useful life. Contact your local recycling support
center for further recycling instructions.
©2015 Cadet Printed in USA Rev 04/15 #706955
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