6
7. Problem Analysis
Failure phenomenon
Failure Analysis
Reason
：
HDMI input no signal or connection failure
Solution
：
1
）
Check if the HDMI IN input is normal
2
）
Re-plug the HDMI IN connector
Reason
：
The resolution is not supported (such as input 1080P ,
recording resolution select 3840 * 2160)
Solution
：
Adjust the input resolution of the signal source or
adjust the recording resolution to make it fit (the
recording resolution must not be higher than the input
resolution)
Reason
：
HDMI input signal supports HDCP
，
Solution
：
Turn off the source HDCP, such as PS4, select "Settings"
- "System" - "Enable HDCP", deselect
Input only up to
1280*720
Reason
：
Transfer rate is the transfer rate of USB 2.0
Solution
：
1
）
Check the type of computer USB interface, replace
the USB3.0 interface
2
）
Check if the USB cable used is the original cable
No Video
Not Support
HDCP Protection
