Cabletron Systems ESXMIM, Management Manual, Page: 13 / 86

Getting Help
ESXMIM/ESXMIM-F2 Local Management Guide Page 1-3
1.3 GETTING HELP
If you need additional support related to Local Management, or if you
have any questions, comments, or suggestions concerning this manual,
contact Cabletron Systems Technical Support:
By phone (603) 332-9400
Monday – Friday; 8
A
.
M
. – 8
P
.
M
. Eastern Time
By CompuServe GO CTRON from any ! prompt
By Internet mail support@ctron.com
By FTP ctron.com (134.141.197.25)
Login anonymous
Password your email address
Before calling Cabletron Systems Technical Support, have the following
information ready:
• A description of the failure
• A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The serial and revision numbers of all Cabletron Systems products in
the ESXMIM network
• The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
1.4 LOCAL MANAGEMENT OVERVIEW
Cabletron Systems Local Management is a management tool that allows a
network manager to perform the following tasks:
• Configure the devices interconnected to form a network
• Monitor the network’s performance
• Control user access to the network and its components for the purpose
of security