[email protected] | 505-657-9438
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SwiftReaderX: Network Connectivity
Remotely Reboot the SwiftReader
From the admin dashboard, click on "Sites & Access Points." Select the Access Point, scroll to the
bottom, and click on the purple "Reboot" button to reset your device.
Note: If you are noticing the SwiftReaderX isn't taking any of the changes in the settings or not
responding correctly, it is strongly encouraged to reboot the device first.
1. The first thing to look for is making sure that the internet in the building is on and running smoothly.
This will affect the connectivity of the SwiftReaderX. If the internet is down, troubleshoot the router to
get your network back up and running OR work with your internet provider.
2. If your internet router is working appropriately, then inspect the Ethernet Cable. Make sure the ETH
cable is connected appropriately to the router. Check the ETH cable to make sure it is good. If not,
switch ETH cable(s).
If all else fails, please call support at 505-657-9438 or email us at [email protected]
When your access control (SwiftReaderX) goes down and you’re not able to get network
connectivity, here are a few troubleshooting tips.