c SwiftreaderX Installation Manual Download Page 29 | Manualshive

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c SwiftreaderX Installation Manual Download Page 29

[email protected] | 505-657-9438

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Troubleshooting Documentation

1. First, you want to check that the Door Controller is connected to the power supply and the Power
LED light is solid red. (skip to #4 if it is solid red)

2. If the Power LED light is not red, make sure that the Power switch is turned "ON".

3. If the Power switch is "ON" then check the wiring. If wiring is good then check the Power source to
see if it’s getting any power.

4. Check the Status LED light on the board and make sure it is GREEN, indicating there is connectivity.
(skip to #6 if the Status led light is GREEN)

5. If the Status light is NOT green. Blinking blue means it is searching for network connectivity. Solid
blue means it is connected to a network source and is now trying to connect to Swiftlane cloud. If the
solid blue light goes back to blinking blue then it means that something could be blocking
communication. You may need to contact the network provider as the internet may be down or
blocking the connection to our hardware.

Door Controller Troubleshooting Tips

Here are some steps for troubleshooting:

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Summary of Contents for SwiftreaderX

Page 1: ...SwiftreaderX Installation Manual Tech Support 505 657 9438 Monday Friday 9am 5pm PST Company address 743 Clementina St San Francisco CA 94103 Contact info Email support swiftlane com...

Page 2: ...kup 8 Networking Diagram With Cellular Backup 9 TISFK3F4 Connection Diagram 10 T2SFK7F4 T2SFK7F4D Connection Diagram 11 T2SFK7F12 Connection Diagram 12 13 DCU ACM4 Lock Wiring 14 DCU PD4UL Lock Wiring...

Page 3: ...21 Prerequisites Parts List Installation Steps 19 21 18 18 SwiftReaderX Software Provisioning 21 27 Installation Checklist 28 Troubleshooting Documentation 29 30 SwiftReaderX Network Connectivity 31...

Page 4: ...Card Readers 5 Standard Ethernet 5e or 6 cable 6 Electric Strike s installed at the physical door T1SFK3F Data sheet T1SFK3F4 Data sheet Encrypted Smartcard Credentials and Readers Data Sheets Proxim...

Page 5: ...Panel Firewall Configuration Enable bidirectional connections for port 80 and 443 Enable bidirectional for communication between API and door controller hardware mqtt googleapis com 8883 Enable bidir...

Page 6: ...the email domain is whitelisted as a trusted domain on the spam filters to avoid emails going to spam Swiftlane already uses DMARC and sender authentication to ensure high deliverability of our emails...

Page 7: ...support swiftlane com 505 657 9438 7 SwiftreadeX Install Diagram Overall Installation Architecture...

Page 8: ...es Network should support DHCP If adding a new switch please refer to the network switch manual regarding instructions to set it up The SwiftreaderX gets data from the ethernet cable DCU and SwiftRead...

Page 9: ...dding a new switch please refer to the network switch manual regarding instructions to set it up POE Injector is used to inject power to ethernet cable The SwiftreaderX then gets data and power from t...

Page 10: ...505 657 9438 10 Trove 1 enclosure with eFlow6NB Power supply ACM4 Board and DCI_J 5 x x Board Diagram shows only power connections between boards Refer to the DCu ACM4 for final wiring details TISFK3...

Page 11: ...438 11 Trove 2 enclosure with eFlow104NB Power supply PD8UL PD8ULCB Board and DCU 5 x x Board Diagram shows only power connections between boards Refer to the DCU PD4UL for final wiring details T2SFK7...

Page 12: ...rds Refer to the DCU PD4UL for final wiring details T2SFK7F12 Connection Diagram Notes Only 24V locks are supported in this diagram If 12V locking hardware is a part of the system please use VR6 board...

Page 13: ...4 UL Recognized quick connect terminals rated for proper voltage current for all jumper connections 1 Connect first PDS8 PDS8CB board s spade lug marked PWRI 1 to the second PDS8 PDS8CB board s spade...

Page 14: ...cks to DCU Board via ACM4 Board DCU ACM4 Lock Wiring Notes Detailed ACM4 Wiring Instructions Refer to Trove kit wiring diagrams for wiring power to DCU and ACM4 Boards The Maglock and Electric strike...

Page 15: ...how to connect different locks to DCLJ Board via PD4UL Board DCU PD4UL Lock Wiring Notes Refer to Trove kit wiring diagrams for wiring power to DCU and PD4UL Boards If using a PDS8 Board with VR6 modu...

Page 16: ...codes please connect wires as per the reader manual If Farpointe key pad is only being used for PIN entry follow changing the key pad to 8 bit burst a Cycle power to the reader b Present the Wiegand...

Page 17: ...support swiftlane com 505 657 9438 17 Elevator Control Panel Connection Diagram DCU Elevator Diagram...

Page 18: ...d power cable Parts List Wall Mount or Flush Wall Mount Box SwiftReaderX Ethernet Cable 1 Power cable include but may need to be extended Screws included in box Additional Parts in Box review parts ma...

Page 19: ...then fix the wall mounting box on the wall by tightening the four ST4 x 20 screws and two M4x30 screws to the plastic wall anchors 1 Cut out a square hole with the dimension height x width x depth 13...

Page 20: ...minal blocks as needed for details refer to Device Wiring Then insert the terminal blocks into the corresponding interface of the main board as indicated in the drawing according to the number of PIN...

Page 21: ...small hole on the upper left corner of the card reader touch plate to pull out the plate 2 Drive the two Torx screws into their corresponding holes 4 Installation is completed 3 Press the card reader...

Page 22: ...tlane com 505 657 9438 22 2 Click Get Started 3 Enter the Device Serial Number If you don t know the Device Serial Number click Go to Settings Copy the Serial Number and paste into the Device Serial N...

Page 23: ...5 657 9438 if you are experiencing issues with your Provision Code 4 Enter the Provision Code This will be provided by the Swiftlane Tech Support team Call 505 657 9438 if you are experiencing issues...

Page 24: ...support swiftlane com 505 657 9438 24 7 Click Next 6 If you have not granted all the proper permissions it will request that you do again...

Page 25: ...support swiftlane com 505 657 9438 25 8 Click Next to begin Device Setup Testing We will test the Sound Network and Camera 9 Click Start Sound Testing You will be prompted to begin speaking...

Page 26: ...sound quality once you have completed the recording 11 Next test the Network Click Start Network Test It will provide you with the Download Upload speeds If they do not meet the minimum requirements...

Page 27: ...fit within the rectangle to prompt facial recognition to begin 13 If all tests have been completed successfully it will provision to the correct Access Point 14 The SwiftReaderX is now ready for use...

Page 28: ...Points to the proper Relays that you had wired at the Door Controller Check to make sure User Groups are properly assigned to the Access Points Sites Access Points click on Access Point scroll to Gran...

Page 29: ...he Status LED light on the board and make sure it is GREEN indicating there is connectivity skip to 6 if the Status led light is GREEN 5 If the Status light is NOT green Blinking blue means it is sear...

Page 30: ...ll else fails please call support at 505 657 9438 or email us at support swiftlane com 6 After attempting all the previous steps a power cycle will be required Turn the Power switch to off and wait 15...

Page 31: ...hat the internet in the building is on and running smoothly This will affect the connectivity of the SwiftReaderX If the internet is down troubleshoot the router to get your network back up and runnin...

Page 32: ...Once you have opened a ticket please let the Swiftlane Tech Support team know so that we can speed up the process of replacing any parts if needed Please include the Altronix Support Ticket number Co...

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