BroadcastVision Entertainment Technical Support
Telephone: 1(888) 330-4283 ext.3
Email: [email protected]
Troubleshooting Guide:
1.
Double button presses
– Some set top boxes respond to more than one of the
IR codes that we send out. If you notice that pressing a channel button on the
console results in multiple presses, simply remove the 2 screws that hold the lid
on the CAB and turn on dip switch 2 and 4. If this does not solve the problem,
call (888)330-4283 ext.3 for further assistance.
2.
No control over set top box
a.
Check if CAB is getting power and channel commands from the
console
– CAB contains internal LED power lights. Two indicator LEDs
are located on either side of the console-side connector inside the
enclosure.
·
GREEN
- Power LED, on whenever the CAB is powered
·
RED
- Activity LED, flashes whenever the CAB receives and processes
commands
The location of the LEDs is such that they should be visible through the
enclosure around the CAB connector to the console.
b.
Incorrect IR emitter placement
– If the IR emitter is not in the correct
location on the front of the box you may need to move it around until you
find the location that works.
Tip
: Try initially holding the IR emitter away from the front of the STB
initially then continue pressing the channel button while
“zeroing in” on the
correct IR emitter placement.
c.
Set top box is in RF mode
– change to IR mode
– Many set top boxes
can operate with a hand-held remote in RF or IR mode. For the CAB to
function, it is critical that the STB accepts IR channel commands. To test
if the STB is in RF mode, place your hand over the hand-held remote
control IR transmitter and see if the STB receives channel change
commands. If the answer is yes, the STB is in RF mode. Check online for
instructions to change the STB remote control mode from RF to IR.
d.
IR signal strength issue
– In rare circumstances, the CAB may output
too strong of an IR signal for the set top box IR receiver. To test if the IR
emitter is over-driving the set top box receiver, pull the emitter away from
the front of the set top box, and press the channel button to see if the set
top box now receives the channel command. Opening up the CAB and
turning on dip switch #8 will reduce the IR current by 50% and solve this
issue.
