Help and advice
Frequently asked questions
What you can do
In which direction should my satellite dish be
positioned?
Your satellite dish should be fitted on a south facing
wall in the direction of 28.2 ° east of south.
Can I connect more than one digital box to
my satellite dish?
Yes you can. You will need an LNB (the box on
your satellite dish) fitted that has more than one
connection. You will need one connection for each
digital box.
Can I connect this digital box to my normal
roof aerial?
No. This box must be connected to a satellite dish for
it to work.
The digital box will not switch on. What
should I do?
Check the mains power cable and make sure it is
plugged into a suitable power outlet. Check that the
mains supply is switched On. Connect the power
cable to a different power outlet.
My digital box can’t find the ‘Network ID’
and ‘Transport ID’ what should I do?
Make sure that your satellite dish is positioned
correctly, and check the cables and connections
again.
Why do I have to enter my postcode in the
first time set-up?
This makes sure that you receive programmes for
your local region.
How do I enter a space when entering the
postcode?
Your digital box will automatically enter the space
for you. Enter your full postcode using the number
buttons and then press the ‘OK’ button.
How do I do a first-time installation again?
You can do a first-time installation again using the
settings menu. See page 10 for more information.
I’m not getting a picture on the TV. What
should I do?
• Make sure that the digital box is On. (Press the
‘STANDBY’ button.)
• Make sure that the SCART cable is firmly
connected to the TV.
• Check the brightness level of the TV.
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