24
SmartSource Advantage
User's Manual
Troubleshooting
The LEDs on the top panel of the scanner indicate the status of the scanner.
First, make sure that you have followed Steps 1 to 3 as described in the “Initial Setup”
section of this document (unpack, install, connect). If your problem is listed here, try the
suggested solution.
1. No light comes on when the scanner is already supplied with power.
Make sure your scanner is connected to your computer and plugged into a power
source.
Make sure the document feed tray is opened.
2. The Add/Remove Hardware Wizard appears on your screen.
Click the “Cancel” button and close the ScanWizard DI control panel. Disconnect the
Hi-Speed USB cable from the back of your computer, and refer to the installation
instructions in this document.
3. When trying to scan, an error message appears on your screen that reads, “Can’t Find
Scanners”.
Make sure your scanner is connected to your computer and plugged into a power
source (see Step 3 in the “Initial Setup” section).
Uninstall and reinstall the ScanWizard DI software.
4. Ink stains or strips appear on the scanned images.
Clean the glass surface areas with a soft, non-abrasive and lint-free cloth.
Clean the rollers with a lint-free cloth or a swab moistened with alcohol or ECO cleaner
5. After clicking Scan, a blank screen appears.
Uninstall and reinstall the ScanWizard DI software.
6. When trying to scan, an error message appears on your screen that reads, “ADF is not
ready or no paper”.
Make sure there are papers on the document feed tray.
Make sure the top edges of the papers have been inserted into the feeder.
Green On
Ready to scan
All On
Scanning errors
All Off
Scanner is off.
F1
Error
Ready
LEDs
