Burroughs
ReceiptNOW
TM
User Manual
- 20 -
7 Recovering From Errors
If there is a printer error, you can refer to this chapter for appropriate handling. If problems still exist,
please contact Burroughs at 1-800-BURROUGHS.
7.1 Printer does not work
Issues
Reasons
Solution
POWER INDICATOR
LIGHT is off and printer
does not work. (See 7.3 for
description)
Printer has no power.
Connect to power supply
Power switch is off.
Turn printer power switch on.
PCBA or power supply is damaged.
Contact Burroughs at
1-800-BURROUGHS
7.2 Error Indicator Light and Buzzer Alarm
– See Section 7.3 for Descriptions
Issues
Reasons
Solution
Reference
ERROR INDICATOR LIGHT blinks
and buzzer beeps
Paper Out
Adjust or replace paper roll
User Manual
ERROR INDICATOR LIGHT blinks
and buzzer beeps
Front cover open Close front cover
User Manual
ERROR INDICATOR LIGHT blinks
and buzzer beeps
Paper Low
Replace paper roll
User Manual
ERROR INDICATOR LIGHT blinks
and buzzer beeps
Cutter Default
Contact Burroughs at
1-800-BURROUGHS
ERROR INDICATOR LIGHT blinks
and buzzer beeps
Printer has a
serious fault
– 4,
5 or 6 beeps
Contact Burroughs at
1-800-BURROUGHS
7.3 Indicator Light and Buzzer Information
Indicator Light Name
Status
Explanation
Power Indicator Light: Green
Bright
Printer is powered on
Out
Printer is powered off
Error Indicator Red
Out
Normal Status
Blink
Error Status or paper low status
1
）
Error Indicator Light and Information
Error Type
Error Indicator Light
Buzzer
Paper Low
Flash slowly
No beep
Out of Paper
Flash 2 times then repeat
Beep 2 times
Front cover open
Flash 3 times then repeat
Beep 3 times
Cutter Error
Flash 4 times then repeat
Beep 4 times
Input Voltage Abnormal
Flash 5 times then repeat
Beep 5 times
Overheated Print Head
Flash 6 times then repeat
Beep 6 times
Attention
：
The
ReceiptNOW
printer detects print head temperature. If the print head is overheated, a protection
circuit will cut off print head power and stop printing. T he print head will stop printing at 65° C
(149°F).