BURGER KING P400 Install Manual Download Page 3

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Contents

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Self-installation

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Pre-requisites ........................................................................................................................................ 4

Helpful hints: ......................................................................................................................................... 4

Post-requisites: ..................................................................................................................................... 5

What is needed:

....................................................................................................................................... 5

Pinpad package: .................................................................................................................................... 5

Tool List: ................................................................................................................................................ 5

Required Deliverables: In the event of an audit ................................................................................... 6

Inventory- (Included in Every Applicable Shipment): ........................................................................... 7

Organizing your install for long term support....................................................................................... 8

2. Installation

............................................................................................................................................... 9

Installing the Pinpad Terminals

–

Drive Thru

.......................................................................................... 9

Installing the P400 Pinpad Terminals

–

Front Counter

......................................................................... 11

Verifying Connectivity

............................................................................................................................ 11

Transactions and receipts ................................................................................................................... 11

How to pair a POS terminal to a Pinpad ............................................................................................. 12

Installing the Front Counter Mounts

..................................................................................................... 13

Installing the Drive Thru Mount(s)

........................................................................................................ 14

Installing the Privacy Guard and Screen Protector

............................................................................... 15

Cable Management

................................................................................................................................ 16

Kiosk (For other models please see Zivelo guide)

............................................................................. 16

Tool List: .............................................................................................................................................. 16

Procedure ............................................................................................................................................ 16

Troubleshooting

................................................................................................................................. 18

Basic initial troubleshooting for Verifone Device issues

: ..................................................................... 18

Network Connectivity Issue

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SAF Transaction:

.................................................................................... 18

Summary of Contents for P400

Page 2: ...isors and consultants to ensure a proper fit for your business This includes full compliance with all laws rules and regulations that apply to your business Nothing in this guide may be construed to be legal advice or a warranty or representation that anything contained herein will allow you or your business to comply with any applicable laws rules or regulations It is very important that you meet...

Page 3: ...lation 9 Installing the Pinpad Terminals Drive Thru 9 Installing the P400 Pinpad Terminals Front Counter 11 Verifying Connectivity 11 Transactions and receipts 11 How to pair a POS terminal to a Pinpad 12 Installing the Front Counter Mounts 13 Installing the Drive Thru Mount s 14 Installing the Privacy Guard and Screen Protector 15 Cable Management 16 3 Kiosk For other models please see Zivelo gui...

Page 4: ...fone Lease agreement and Pinpad delivery to location has been completed 2 Xenial Sicom configuration fee has been paid 3 Ensure restaurant network is operational 4 Ensure all existing network and Pinpad cables are in very good condition 5 Ensure all parts ordered have been completely delivered 6 Record each new Pinpad serial MAC number in this document See Install steps Helpful hints Check Invento...

Page 5: ...following components at minimum should be included per Pinpad to complete your installation Pinpad terminal staged at Verifone VF VF cable Hub Note Drive Thru cable consist of 2 parts it is a snap off cable A power supply that plugs into the VF cable hub Cat5 Patch cable If needed Pinpad Stands DT is a wall mount A Kiosk adaptor plate If you have kiosks Tool List To complete the physical installat...

Page 6: ...hot overview Crew Perspective FC Wide shot overview Customer Perspective FC Cabling with visibility of Green Sticker on power cord DT Wide Shot of Drive Thru Crew Perspective DT Cabling with visibility of Green Sticker on power cord Transaction Approval Screen from each Terminal i e DT 1 FC Manager FC 2 etc Gift Card Approval from each Terminal Include successful GC Redeem Suggested times for inst...

Page 7: ...ring the install Verifone P400 Payment Terminal Terminal AC Power supply Pinpad Ethernet Hub Dongle Drive thru cables If site has Drive Thru 6 patch cable Front counter stands Drive thru Wall mount Black wire Ties for cable management Programming the MAC Addresses into the Sicom POS Database Front Counter Ethernet Dongle Hub Drive thru Ethernet Dongle Hub w Breakaway P400 terminal ...

Page 8: ...dress 12 alphanumeric characters using the 1000 Ethernet protocol In addition associate a POS terminal with a specific Pinpad This will make it easier for you when you call your POS company for support PINPAD Terminal P400 Serial number 9 digits P400 MAC Address POS Terminal Example 111 111 111 1a2b7a2b1c11 FC 15 1 FC1 00 2 FC2 01 3 DT1 20 4 Add Kiosk or Additional terminals if applicable PINPAD T...

Page 9: ...t Pinpad and save the new cable as a spare A Start by running the terminal cable with the square end near the POS terminal Drive Thru window area B Plug the AC adapter for the Ethernet Dongle Hub into an available outlet in the Drive Thru area near the POS terminal C Plug the other end of the AC adapter coaxial plug into the Ethernet Dongle Hub at a 90 degree angle then rotate to lock the plug int...

Page 10: ...le female ends F On the back of the P400 Terminal remove the cover and set aside Connect the terminal cable to the back of the P400 be careful not to bend the Pins and place back the cover securely Note Screwdriver is needed to disconnect the VX820 terminal Important After connecting the unit to power for the first time the booting process can potentially stop in a black screen with a message endi...

Page 11: ... existing cable and plug it into one of the two ports in the Ethernet Dongle iii Using a CAT5 patch cable plug one end into the other Ethernet port on the Dongle Hub and then into the wall where you removed the POS terminal CAT5 C On the back of the P400 Terminal slide back panel to connect the terminal cable to the back of the Pinpad replace the back cover and secure once again Verifying Connecti...

Page 12: ...inpad to the existing POS Terminal requires a Manager Card A Swipe the Manager card on the POS terminal B From the Order Screen on the POS Terminal type in 83743663 and then press Manager Function C You will see a dialogue box asking you to enter the displayed Pin Code on the Pinpad Terminal D Enter Displayed Code on Pinpad Terminal followed by pressing Enter Green Button If done successfully you ...

Page 13: ...e event the stand needs to be placed in another location than the original front counter stand it is extremely important that the stand is not placed more than 4 inches from the lip of the counter Customer side to adhere to ADA requirements A Screw the Verifone on to the mount using a 1 Philips screwdriver B In the mount kit is also a cable management clip to provide strain relief to the device C ...

Page 14: ...using the Drive Thru mount supplied in your kit in a manner that it is easily accessible to the Cashier A Most importantly confirm the installation location allows for the option to hand out the Pinpad out the window so that the customer can Tap their Credit card or phone B Attach the Drive Thru Mount to the area by using two self tapping screws one on top one on the bottom to secure the mount to ...

Page 15: ...e there are two slots to the sides of the 4 and 6 keys B Install the Privacy Guard by aligning the bottom around the Chip Reader Card Slot and snapping the two tabs into place on the face of the device C Wipe the device screen to remove any fingerprints debris before applying the Screen Protector I Smooth out the Screen Protector to eliminate any air bubbles II Wipe any remaining fingerprints from...

Page 16: ...cable to present the terminal to the customer but not so the cable is laying on the ground Front Counter Ensure the cable running from the terminal is following the path of the POS Printer cables Make sure the front counter is uniformed 3 Kiosk For other models please see Zivelo guide Tool List To complete the physical installation some tools will be needed A straight swap of Pinpads leveraging ex...

Page 17: ...sconnect cables and remove the bracket by pulling outward Note two cables will need to be disconnected from the computer s USB ports One for the payment device and the other for the scanner 3 Install New Payment Bracket a Once screws have been removed disconnect cables and remove the bracket by pulling outward b To complete the process you will need to reverse the steps and replace the Pinpad brac...

Page 18: ...where a previous device was already set up properly If the Verifone device can t reach vhq verifone com You will need to contact the network provider Locate the sticker on the firewall device with the telephone number Network Connectivity Issue SAF Transaction When connectivity is loss to First Data the Verifone device will locally approve a transaction off line as an SAF Transactions Store and Fo...

Page 19: ... Merchant ID confirm the 12 digit Merchant ID has been entered correctly Return to the Host Menu select Terminal ID confirm the 8 digit Terminal ID has been entered correctly Confirm the TID is 8 digits in length anything less will need Zero s leading to complete the 8 digits Confirm that the TID has not been duplicated or used in another Terminal If the TID has been duplicated or used on two devi...

Page 20: ...he bottom right corner of the POS Terminal Press the number 6 on the POS Terminal keypad Press Manager Function on the POS Terminal screen Receipt Printer Lost connection With new cables installed the dual connection from the printer and the Verifone device the printer s lost connectivity and stop printing To reconnect to the network power the printer down completely and then printer back up Run a...

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