Copyright 2020 Burger King Corporation. All Rights Reserved.
[P-999]
Reboot the POS terminal, then reboot the Verifone Pinpad
✓
Return to Pairing section and pair POS to Pinpad again
POS Terminal
–
Encryption Terminal Pairing Issue:
POS terminals will not issue a code to pair to the Verifone Device
✓
Reboot POS (register) 10
–
return to Pairing section of document and repair POS to Pinpad
POS Terminal
–
Transaction Failure Error Messages:
Contact First Data at the Product Support Number 1(800) 555-9966 and ask to have TransArmor
added to the MID for your site
Validate that the MID/TID has been entered correctly
✓
Return to the Host Menu, select Merchant ID
–
confirm the 12-digit Merchant ID has been
entered correctly.
✓
Return to the Host Menu, select Terminal ID
–
confirm the 8-digit Terminal ID has been entered
correctly.
▪
Confirm the TID is 8 digits in length; anything less will need Zero’s leading to complete the 8
digits
▪
Confirm that the TID has not been duplicated or used in another Terminal
•
If the TID has been duplicated, or used on two devices, the TID is no longer useable for either,
and a new TID must be created
Gift Card Failure Error Messages
✓
Confirm with Sicom that the restaurant # is entered correctly under PPCL Merchant ID in the
Pinpad configuration
▪
Confirm the Gift Card being used, has not been previously activated (it cannot be issued twice)
▪
Performing Test balance inquiry
TransArmor Registration
POS Terminal ERROR
Verifone Device ERROR
Server Not Allowed (514)
