16
Frequently Asked Questions (FAQ’s).
The following list of FAQ’s may help you with any information or problems with your Burco boiler.
Alternatively, please contact our Aftersales Team on 0344 879 3470 if your question is no covered below or if
you aren’t sure about something.
1.
Are there any restrictions as to where I should locate my Burco water boiler?
a.
Yes, your appliance should be positioned on a flat, vertical wall that is capable of taking the weight
of the appliance when full of water. Consideration must also be given to serving requirements and
safe operational access to the appliance must also be ensured. For a detailed overview of
installation requirement, please refer to page 6 of this instruction book.
2.
There is no water coming from the tap?
a.
Check that the appliance is connected to mains power/water and that there is no blockage/kink
in the supply hose.
3.
My screen is not illuminating?
a.
Check the appliance is connected to mains power and turned on then adjust the brightness/contrast
setting if required.
4.
My boiler displays ‘CHANGE FILTER’?
a.
Replace filter and reset the filter counter.
If you need further help, see the demonstration video on our
5.
The water from the tap is cold?
a.
Check appliance is connected to mains power and set temperature at the desired setting.
6.
The water in my appliance has a strange taste?
a.
All new appliances must be heated and drained to sanitise. Follow the instructions outlined on page
9
to complete this process.
7.
What Warranty does my water boiler have?
a.
Your Burco boiler will come with a 1 year parts and labour warranty. If you have purchased a boiler with
a water filter, it will come with a 2 years parts and labour warranty. Please see
the ‘Warranty’ section on
page
5
for details.
8.
My boiler doesn’t seem to be heating what is wrong with it?
a.
It could be that your boiler requires descaling. Follow the instructions on page 14 to do this.
Regular descaling is the responsibility of the site
. If the boiler has not been descaled when
our Service Engineer visits, the service call will be chargeable.
9.
Can I purchase any replacement parts?
a.
Yes, we have a number of replacement parts available. If you require any spare parts, please do
not hesitate to contact our Aftersales Team on 0344 879 3470 and they will be happy to assist.
