8
TROUBLESHOOTING
problem
suggestions
Brew Button
Flashes Red
• Internal hot water tank must be filled with water. See Setting up
My Café
®
on page 3.
Brew Button
is Red
• Your machine is brewing. Press the Brew Button again to stop the
brew process.
Indicator Light
is Green
• Water is hot and ready to brew.
Indicator Light
is Red
• Water is heating.
Indicator Light
Flashes Red
• The Brew Button was pressed but the water is heating. Wait
for indicator light to turn green and press Brew Button again.
Indicator Light
Flashes Green
• Add water. NOTE: Make sure that a cup is positioned on the Drip Tray
under the Pod Drawer prior to pushing Brew Button.
• If water with low mineral content such as distilled water is used, the
sensors may not detect the water. Tip the brewer to drain the water
out of the Pour-In Bowl and add tap water, drinking water or bottled
water with a higher mineral content. Refer to page 4 for more infor-
mation on water used for brewing.
Indicator Light
Flashes Red
and Green
• Pod Drawer is not fully inserted. Press in the Pod Drawer to lock
into place.
Pulse Button
is Red
• The Pulse option is activated. Press the Pulse Button again
to deactivate.
Brewer doesn’t
turn on
• Make sure brewer is plugged into a working outlet.
• Press Brew Button to begin brew (Brew Button will be illuminated).
Coffee/tea is
not brewing
• Make sure brewer is plugged into a working outlet.
• Make sure brewer is filled with water. The hot water tank needs to be
filled to begin brewing (indicator light will flash green). See Setting up
My Café on page 3.
• Make sure Pod Drawer is fully inserted (the indicator light will
alternately flash red and green if it is not fully inserted).
• If indicator light flashes red, brewer is heating water to proper brew
temperature in approximately 2 minutes. When the light is green, press
Brew Button.
• Press Brew Button to begin brew (Brew Button will be illuminated).
Brew is weak
• Pod should be fully seated in Pod Drawer cavity for maximum
flavor extraction.
• The amount of water used for brewing may be too large for the pod’s
weight. Try using a heavier pod or less water.
• Try using the Pulse Button to extend the water to coffee contact time.