Videophone 2000 – Edition 3 – 12.07.06 – 7358
67
Help
Broadband connection problems / Display tells me I have a
network connection problem
Call the Helpdesk on 0800 028 3228
Can’t connect the videophone to your BBT account.
Have you entered the correct phone number and password? Try
going the registration process once more and enter them again
The software download progress bar has stopped
Reset your phone by disconnecting it from the mains power for a
few seconds, then plug it in again. If there is a connection
problem, this will be shown on-screen.
Ringer does not sound
Have you set the ringer volume to Off? To adjust the ringer
volume, see Set ringer volume, page 49.
Making voice calls if the mains power fails
If the mains power fails, you will not be able to make video calls.
You can make voice calls by plugging the telephone line cord into
the line socket on your BT Videophone 2000 and connecting the
other end to the telephone line wall socket.
When the mains power comes back on, disconnect the telephone
line cable from your phone and wall socket.
General sales enquiries
•
BT Residential lines – call 150. BT Business lines – call 152.
•
For non BT line customers, call 0800 800 150 (residential) or
0800 800 152 (business).
