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BT Synergy 6500 User Manual Download Page 66

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If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or email [email protected]

Returning your phone

If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation 
number and ask you to return the product to your original place of purchase.  Where possible, pack 
the product in its original packaging. Please remember to include all parts, including the line cords, 
power supply units and the original batteries.

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate 
the number of items which may be connected to any one telephone line. Your BT Synergy 6500 has a 
REN of 1.  A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. 
With different telephone types there is no guarantee of ringing, even when the REN is less than 4. 

Any additional handsets and chargers that you register have a REN of 0.

R&TTE

This product is intended for use within the UK for connection to the public telephone network and 
compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and 
Telecommunications Terminal Equipment Directive 1999/5/EC.

Declaration of Conformance

Hereby, Suncorp Technologies declares that this BT Synergy 6500 is in compliance with the essential 
requirements and other relevant provisions of Directive 1999/5/EC.

The Declaration of Conformance for the BT Synergy 6500 is published on the website:  
http://www.bt.com/producthelp

Connecting to a switchboard

This product is intended for use within the UK for connection to the public telephone network and 
compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt 
please consult your service provider.

Summary of Contents for Synergy 6500

Page 1: ...avigate easily through the pages and allows you to be directed straight to any websites or email addresses that are referenced Simply hover the cursor over the page number website or email reference and click when the hand icon changes to the icon Think before you print ...

Page 2: ... first set up your phone before you can use it This doesn t take long as it is easy to do Just follow the simple instructions on the next few pages Need help If you have any problems setting up or using your BT Synergy 6500 please call our free Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Our dedicated advisers are more likely to be able to help you than the retailer where you made...

Page 3: ...dial a number from the redial list 16 Save a number from the redial list to the phonebook 17 Delete a redial number delete all redial 17 To lock unlock the keypad 17 Paging Find handset 17 250 Name and number phonebook 18 Store a name and number in the phonebook 18 Store an entry from the phonebook to a speed dial button 18 View an entry in the phonebook 18 Dial an entry in the phonebook 19 Dial a...

Page 4: ... ring 31 Show agenda details 32 Edit agenda 32 Send agenda as a text message 32 Delete agenda 33 Delete all agendas 33 Calls lists Caller Display Calls lists 34 View new missed calls 34 View and dial from a calls list 35 Copy a Calls list number to the phonebook 35 Send a text message to a Calls list number 35 Delete an entry in the Calls list 36 Delete all entries in the Calls list 36 Call Waitin...

Page 5: ... Receiving and reading text messages 48 Read a new message 48 Read forward delete view and save numbers of texts in the Inbox 49 Edit or send texts in the Drafts box 50 Forward or delete texts in the Outbox 51 Edit templates 51 Deleting texts 52 Service Centre numbers 52 Add or change Service Centre numbers 52 Set send centre 53 Message alert tone 53 Set message size 53 Using additional handsets R...

Page 6: ...ion must be plugged into the mains power at all times Do not connect the telephone line cord into the wall socket until the handset is fully charged Only use the power and telephone cables supplied with the product Location You need to place your BT Synergy base within 2 metres of the mains power socket and telephone socket so that the cables will reach Make sure it is at least 1 metre away from o...

Page 7: ... rechargeable batteries are available from the BT Synergy Helpline on 0800 145 6789 After charging your handset for the first time subsequent charging time is about 6 8 hours a day Batteries and handset may become warm during charging This is normal Install and charge the batteries 1 Make sure the battery ribbon is laying flat inside the compartment and insert the two batteries supplied observing ...

Page 8: ...ur BT Synergy 6500 is ready for use Date and time Providing you have subscribed to your network s Caller Display service the date and time is set automatically for all handsets when you receive your first call The date and time is recorded with each answering machine message you receive If you do not have a Caller Display service you can set the date and time manually Please see page 29 for these ...

Page 9: ...d dial entry press and hold to dial page 19 Press and hold to temporarily switch to tone dialling R Recall For use with switchboard PBX and BT Calling Features 0 Press to add a space when entering text Option button right Press to select options displayed on screen In menu mode press to step back one screen In standby press Names to open the phonebook menu End call Power on off Press to end a call...

Page 10: ...ischarged Handset ringer volume is Off Displayed in handsfree talk mode Answering machine is On An alarm is set to On The keypad is locked You have answering machine messages You have SMS text messages You have missed calls Range indicator Flashes when out of range or not registered Handset name number Battery status Scrolls when charging For this feature to work you must subscribe to your network...

Page 11: ...ind Press to ring all registered handsets helpful for finding a missing handset page 17 Delete Press once to delete the current message At the end of all message play back press once within 8 seconds to delete all messages Stop Stop play back SIM Card slot See page 21 Power In use light green On power on Flashes base in use Battery charging light red On handset charging on base Message counter LED...

Page 12: ...BT Synergy 6500 has an easy to use menu system Each menu has a list of options which you can see on the menu map on the following page When the handset is switched on and in standby 1 Press Menu to open the main menu 2 Then use or buttons to scroll through the available options 3 Press the Select option button to select a menu option or the Back option button to go back to the previous screen To r...

Page 13: ...lowing options will only be displayed once an event has been stored Add Event Show Details Edit Event Send as a Text Delete Event Del All Events BT ServiceS BT Helpline BT 118500 Divert on Divert off Divert check C wait on C wait off C wait check Clock Alarm Date Time Alarm Time Format Settings Set Handset Ringtone Ringer Volume Handset Name Language Wallpaper Menu Colour Screensaver Light Timeout...

Page 14: ...pace bring up symbol table in SMS text editing mode short press to switch between Abc abc ABC and 123 mode Character map Names Menu From menu in standby Search Add Entry Copy Phonebook Dialling Codes Memory Status Delete Phonebook Press in standby Phonebook Empty will be displayed if no entries are stored Select Options and the following list is displayed Show Details Send Message Edit Entry Copy ...

Page 15: ...e when sending a text message Receive a call When you receive an external call the phone rings The display shows External Call and the caller s number or if the number matches an entry stored in the phonebook the name is displayed To answer the call 1 If your handset is on the base and Auto Talk is on pick up the handset Or If your handset is on the base and Auto Talk is off pick up the handset an...

Page 16: ...one rings 1 Press twice to answer the call Switch to handsfree during a call 1 During a call press to put the call on the loudspeaker To switch handsfree off and return the call to the earpiece press again Redial the last number called 1 Press the last number you called is highlighted 2 Press to dial Redial a number from the redial list 1 Press the last number you called is displayed 2 Press or to...

Page 17: ... cannot be answered by a handset Save a number from the redial list to the phonebook Please see page 35 for instructions Copy a Calls list number to the phonebook and select the Dialled calls option Delete a redial number delete all redial Please see page 36 for instructions and select the Dialled Calls option To lock the keypad 1 Press and hold The icon is displayed To unlock the keypad 1 Press U...

Page 18: ... full character map You must enter a name to go with a number or the entry will not be saved 250 Name and number phonebook Store a name and number in the phonebook 1 From standby press Names The phonebook menu is displayed 2 Search is highlighted Scroll to Add Entry and press Select 3 Enter the name and press OK 4 Enter the number and press Save 5 Scroll or to the ringtone you want and press Selec...

Page 19: ... or under which you stored the entry The number is dialled automatically Edit a name and number in the phonebook 1 Press 2 Scroll or to the entry you want 3 Press Options and scroll to Edit Entry and press Select 4 Press Clear to delete characters use the keypad to enter new ones then press OK 5 Press Clear to delete digits use the keypad to enter new ones then press Save 6 Scroll or to the ringto...

Page 20: ...ress Back to return to the previous menu level Copy the entire phonebook to another handset At the handset you are copying from 1 Press Names 2 Scroll to Copy Phonebook and press Select 3 To Handset is displayed Press Select 4 Available handsets are displayed Scroll or to the handset you want and press Select When completed the display shows the number of entries copied 5 Press Back to return to t...

Page 21: ...st SIM cards are supported but if the SIM Card format is not compatible the display shows SIM Format Not Supported When copying from a SIM only the first 12 characters of each name are copied and the first 24 digits in a number are copied If an entry with a duplicate number is found the entry will not be copied Please Insert SIM Card will be displayed if you have not already inserted a SIM card in...

Page 22: ...vious menu level Handset ringer volume 1 Press Menu scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Ringer Volume and press Select 4 Press or to display the volume level you want Press Select to confirm 5 Press Back to return to the previous menu level Handset name 1 Press Menu scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3...

Page 23: ...ess Select 4 Scroll or to Low Medium or High then press Select 5 Press Back to return to the previous menu level Display wallpaper 1 Press Menu scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Wallpaper and press Select 4 Scroll or to the Wallpaper you want and press Select 5 Press Back to return to the previous menu level Menu colour 1 Press Menu scroll to...

Page 24: ...gs and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Screensaver and press Select 4 Scroll or to set the Screensaver to Clock or Off 5 Press Select to select Clock 6 Press Back to return to the previous menu level Light timeout 1 Press Menu scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Light Timeout and press Select 4 Scroll or to se...

Page 25: ...to the previous menu level Key beep 1 Press Menu scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to Key Beep and press Select 4 Scroll or to Off or On then press Select 5 Press Back to return to the previous menu level PABX access code 1 Press Menu scroll to Settings and press Select 2 Set Handset is highlighted Press Select 3 Scroll to PABX Access Code and p...

Page 26: ...Menu scroll to Settings and press Select 2 Scroll to Set Base and press Select 3 Scroll to Ringer Volume and press Select 4 Press or to display the volume level you want and press Select to confirm 5 Press Back to return to the previous menu level Dialling mode 1 Press Menu scroll to Settings and press Select 2 Scroll to Set Base and press Select 3 Scroll to Dialling Mode and press Select 4 Press ...

Page 27: ... rings you want to set 2 4 or 6 and press Select 5 Press Back to return to the previous menu level Recall mode 1 Press Menu scroll to Settings and press Select 2 Scroll to Set Base and press Select 3 Scroll to Recall Mode and press Select 4 Press or to highlight Timed Break or Earth then press Select to confirm 5 Press Back to return to the previous menu level First ring 1 Press Menu scroll to Set...

Page 28: ...nter the new PIN and press OK 6 Re enter the new PIN and press OK 7 Press Back to return to the previous menu level Restore default settings 1 Press Menu scroll to Settings and press Select 2 Scroll to Set Base and press Select 3 Scroll to Master Reset and press Select 4 Select Yes to confirm or No to cancel 5 Enter the system PIN original setting 0000 then press OK The display will show Reset Com...

Page 29: ...ck Alarm and press Select 2 Scroll to Alarm and press Select 3 Press or to select On and press Select 4 Press or to select Once Mon Fri or On Daily and press Select 5 Enter the time you want the alarm and press Save 6 Press Back to return to the previous menu level Alarm on off 1 Press Menu scroll to Clock Alarm and press Select 2 Scroll to Alarm and press Select 3 Press or to select On or Off and...

Page 30: ...com Time format Set the time format to 12 or 24 hour setting 1 Press Menu scroll to Clock Alarm and press Select 2 Scroll to Time Format and press Select 3 Press or to select 12 Hour or 24 Hour and press Select 4 Press Back to return to the previous menu level Switch off alarm ring 1 When the alarm goes off press Stop ...

Page 31: ... setting is 12 hour select am or pm by pressing or 6 Press or to select Silent or Alarm and press Select If you press Alarm Scroll or to select Once or Annually and press Select Scroll or to select when you want to receive the reminder At event time or 30 min before press Select Display shows Saved 7 Press Back to return to the previous menu level Switch off agenda ring 1 The event is displayed Pr...

Page 32: ... the event you want and press Options 3 Scroll to Edit Event and press Select 4 Edit the subject and press Save 5 Edit the date and time then press Save 6 Press or to select Silent or Alarm and press Select If you press Alarm Scroll or to select Once or Annually and press Select Scroll or to select when you want to receive the reminder At event time or 30 min before press Select Display shows Save...

Page 33: ...l to the event you want and press Options 3 Scroll to Delete Event and press Select 4 Press Yes to confirm or No to cancel 5 Press Back to return to the previous menu level Delete all agendas 1 Press Menu scroll to Agenda and press Select 2 Stored events are displayed Press Options 3 Scroll to Delete All Events and press Select 4 Press Yes to confirm or No to cancel 5 Press Back to return to the p...

Page 34: ...lls list have a large dot next to them to indicate that they haven t been viewed yet Calls lists Caller Display If you have subscribed to a Caller Display Service you will be able to see your caller s number on your handset display provided it is not withheld prior to answering the call If your caller s name and number are stored in the phonebook and a name number match is found you will see the c...

Page 35: ... phonebook 1 Press Menu scroll to Calls Lists then press Select Missed Calls is highlighted If required scroll or to Received or Dialled Calls then press Select 2 Scroll or to the entry you want and press Options 3 Scroll to Save Number Press Select 4 Enter a name then press OK The number is displayed press Save 5 Scroll or to the ringtone you want and press Select 6 Press Back to return to the pr...

Page 36: ...d press Options 3 Scroll to Delete Call Press Select 4 Press Back to return to the previous menu level Delete all entries in the calls list 1 Press Menu scroll to Calls List then press Select Missed Calls is highlighted If required scroll or to Delete Calls press Select 2 Scroll or to highlight Missed Calls Received Calls Dialled Calls or All Calls Press Select 3 Press Yes to confirm or No to canc...

Page 37: ... instructions on how to switch your Call Waiting service on or off Call Waiting Call Waiting 1 During a call you hear a soft beep in the earpiece and the display shows the number of the caller or the name if it matches an entry in your phonebook If these are not available the display shows Call Waiting 2 Press to put your current caller on hold and speak to the new caller 3 Press again to switch b...

Page 38: ...tion see the BT Calling Features user guide supplied when you subscribe to the services of your choice BT Services By selecting the BT Services menu you can access a range of useful pre stored numbers and further BT Calling Features Up to 22 entries are available in the Useful Numbers directory The spare entries can be handy for storing important services such as the number of your Doctor or Denti...

Page 39: ...tions 3 Show Details is highlighted Press Select to view Add or edit an entry 1 Press Menu then scroll to BT Services and press Select 2 Scroll to the entry you want Press Options 3 Scroll to Edit Entry Press Select 4 Enter the name you want and press Save 5 Enter the number you want and press Save 6 Press Back to return to the previous menu level Call Waiting lets you know if another person is tr...

Page 40: ...Scroll to the entry you want and press Options 3 Scroll to Delete Entry and press Select 4 Press Yes to confirm or No to cancel 5 Press Back to return to the previous menu level Delete all entries 1 Press Menu then scroll to BT Services and press Select 2 Press Options 3 Scroll to Delete All and press Select 4 Press Yes to confirm or No to cancel 5 Press Back to return to the previous menu level ...

Page 41: ...r For information on Time Saver see Switch your answering machine on remotely page 46 Message alerts When you have new messages with the audible message alert switched on you will hear an audible alert once at the handset The default setting is Off Answering machine Switch the answering machine on off via the handset 1 Press Menu scroll to Answer Machine and press Select 2 Scroll to Answer On Off ...

Page 42: ...en you have new answering machine messages the screen shows You have X new messages All new messages are indicated by a dot 1 Press Play Or scroll or the list of messages Press Play to hear the highlighted message Outgoing messages The outgoing message is the message a caller first hears when the answering machine picks up their call There are 2 pre recorded outgoing messages to choose from see no...

Page 43: ...ect Your selection is confirmed If there is no personal outgoing message saved the default outgoing message will be selected 6 Press Back to return to the previous menu level Select outgoing message mode via the base 1 Press and hold You hear Please select outgoing message 2 Press to hear Answer and Record or to hear Answer Only Record a memo 1 Press Menu scroll to Answer Machine and press Select ...

Page 44: ...layback to delete the current message once to repeat the message twice to play the previous message to play the next message to pause and resume playback to stop playback adjust the speaker volume during playback At the end of playback press and hold to delete all old messages Message playback via the handset 1 Press Menu and scroll to Answer Machine Press Select 2 Play is highlighted Press Select...

Page 45: ...er Machine and press Select 2 Scroll to Delete Messages and press Select 3 Display shows Delete all old messages Press Yes to confirm or No to cancel 4 Press Back to return to the previous menu level Remote access You can operate your answering machine from any Touchtone phone by calling your BT Synergy 6500 and entering a 4 digit security code Switch remote access PIN On or Off 1 Press Menu scrol...

Page 46: ...oice prompt and your BT Synergy will hang up If no button is pressed for 8 seconds or more your BT Synergy will hang up 5 Enter the Old 4 digit PIN and press Save Default setting 0000 6 Enter the new 4 digit PIN and press Save 7 Enter the new PIN again and press Save 8 Press Back to return to standby Switch your answering machine on remotely If you forget to switch your answering machine on you ca...

Page 47: ... com website at http www bt com terms Subscribe to the text messaging service When you send your first text message from your BT Synergy you will automatically be registered for the service On receipt of your first text through the service the system will send you a welcome text message back You may also register by sending the word Register to 00000 upon which you will receive a confirmation mess...

Page 48: ...a total of 50 short messages across all handset Outboxes Drafts boxes and Inboxes Or scroll or to Save Press Select to save the message in the Drafts folder Insert Symbol Press Select The symbol table is displayed Press or to highlight the symbol you want then press Insert Insert Emoticon Press Select The Emoticon table is displayed Press or to highlight the Emoticon you want then press Insert Ins...

Page 49: ...stored in the Inbox Read forward delete view and save numbers of texts in the Inbox When you see the new message alert if you press Back the message is stored in your Inbox so you can read it later 1 Press Menu Text Messaging is displayed If you have new messages you will go straight to the Inbox if not scroll to Inbox and press Select 2 Scroll or to the message you want and press Read Scroll or t...

Page 50: ...mber or press Search to open the phonebook then scroll to the number you want and press Select Press Send Save Press Select to save the message in the Drafts folder Insert Symbol Press Select The symbol table is displayed Press or to highlight the symbol you want then press Insert Insert Emoticon Press Select The Emoticon table is displayed Press or to highlight the Emoticon you want then press In...

Page 51: ...d Press Select Scroll to Outbox and press Select 2 Scroll or to the message you want and press Read Scroll or through the message 3 Press Options and scroll or to Forward Press Select The message is displayed Press Options Display highlights Send Press Select and enter the number or press Search to search the phonebook When the number is entered press Send Delete Press Select then press Yes to con...

Page 52: ...n enter up to 4 Service Centre numbers two incoming and two outgoing The Send Centre number is 1470P1709400 The Receive Centre is 080058752 Add or change Service Centre numbers 1 Press Menu Text Messaging is displayed Press Select scroll or to Text Settings and press Select 2 Service Centres is highlighted press Select 3 Scroll or to Receive Centres or Send Centre and press Select 4 Scroll or to C...

Page 53: ...ress Select Scroll to Text Settings and press Select 2 Scroll to Message Alert and press Select 3 Scroll or to On or Off and press Select 4 Press Back to return to the previous menu level Set message size 1 Press Menu Text Messaging is displayed Press Select Scroll to Text Settings and press Select 2 Scroll to Message Size and press Select 3 Scroll or to highlight 160 or 612 characters then press ...

Page 54: ...ny additional handsets come pre registered to the base If you have purchased an additional handset separately you must register it to your BT Synergy 6500 base before it can be used Registering an additional handset At the base 1 Press and hold for 3 seconds until the base Power In use light starts flashing You have up to 60 seconds to register the handset At the handset 1 If the handset is new an...

Page 55: ...s Select 2 Scroll to De register and press Select 3 Enter the system PIN and press OK 4 Scroll or to the handset you want to de register and press Select 5 Press Yes to confirm or No to cancel The display confirms de registration 6 Press Back to return to the previous menu level Internal calls Call another handset If you have more than one handset registered to the base you can make internal calls...

Page 56: ...ial or press End to cancel the calls request and return to the caller 3 When the other handset answers you can announce the caller 4 Press to complete the transfer or to switch back and forth between both callers 3 Way conference call You can hold a 3 way conference call between 2 internal callers and 1 external caller During a call to an external caller 1 Press then the handset number 1 5 you wan...

Page 57: ...nnected The batteries may need recharging Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out You may need to change the dial mode from tone to pulse see page 26 If you are connected to a swi...

Page 58: ...of the base Another handset registered to your BT Synergy 6500 base may be on the line Answering machine does not record any messages The memory may be full Play and delete old messages see page 44 Answering machine messages have the wrong date and time Have you set the date and time See page 29 Cannot access your messages from another phone Have you changed the remote access security PIN code See...

Page 59: ...is recommended that you place your BT Synergy 6500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference Customer Helpline If you are still experiencing difficulties please call the BT Synergy Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Possible problems with text messaging You must subscribe to your network provider s Caller Di...

Page 60: ...th of them to send and receive Text messages but you must amend the final digit of both the Send and Receive Service Centre telephone numbers first All BT text capable telephones are provided with the same send and receive telephone numbers but with two or more text capable telephones connected to the same telephone line delivery of text messages becomes unreliable causing the text to be delivered...

Page 61: ...nagement Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser For other telephone service providers please contact their customer services General sales enquiries BT Residential lines call 150 BT Business lines call 152 For non BT line customers call 0800 800 150 residential or 0800 800 152 business Additional handsets are available from the Helpde...

Page 62: ... you are sending a message from a fixed line phone to another fixed line phone Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text This command is inserted at the start of the message and applies only to that message e g Hello I will be home late You keep hearing an error beep You have pressed the wrong...

Page 63: ... Do not open the handset except to replace the handset batteries or the base This could expose you to high voltages or other risks Contact the Helpline on 0800 145 6789 for all repairs Radio signal transmitted between the handset and base may cause interference to hearing aids It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency int...

Page 64: ...ical storm Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery ...

Page 65: ...or any attempt at adjustment or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period If you experience difficulty using the product prior to returning your product please read the Help section beginning on page 57 or contact the BT Helpdesk for assistance on 0800 145 6789 or email bt helpdesk sgweurope com Additional an...

Page 66: ... may not ring With different telephone types there is no guarantee of ringing even when the REN is less than 4 Any additional handsets and chargers that you register have a REN of 0 R TTE This product is intended for use within the UK for connection to the public telephone network and compatible switchboards This equipment complies with the essential requirements for the Radio Equipment and Teleco...

Page 67: ...ert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge card numbers Recall You may need to use the recall function if you are connected to a switchboard PBX Private Branch Exchange contact your PBX supplier for further information The recall function is set to timed break recall and is also used for BT Calling Feature User...

Page 68: ...tion forms any part of any contract British Telecommunications plc 2010 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in China Designed and produced by The Art Design Partnership Ltd BT Synergy 6500 06 10 Issue 1 BT Working together supporting energy saving products BT British Gas have joined forces to help our customers find new ways to save energy ar...

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