Synergy 3000 handset & charger ~ 4th Edition ~ 7th October ’02 ~ 4459
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General information
Within the 12 month guarantee period:
If you experience difficulty using the product,
prior to returning your product, please read
the Help section on pages 31-32 or contact the
Synergy Helpline for assistance:
Helpline
08706 058 047
, 9am to 5.30pm
Monday to Friday.
In the unlikely event of a defect occurring,
please follow the Helpline’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
contact BT’s approved repair agent, TecLogic
on 01672 564444 or a local qualified repairer.
Instructions for returning the product:
If the Helpline is unable to remedy your
problem they will ask you to return the product.
Where possible, pack the product in its
original packaging. Please remember to include
all parts, including power supply units, and
the original batteries. (Please note that we
cannot take responsibility for goods damaged
in transit.) Please obtain and keep proof of
posting from the Post Office.
Your Synergy 3000 is guaranteed for a period
of 12 months from the date of purchase.
Subject to the terms listed below the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the
Synergy 3000, or any component thereof,
(other than the batteries), which is identified
as faulty or below standard, or as a result of
inferior workmanship or materials. Products
over 28 days old from the date of purchase
may be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects
that occur within the 12 month guarantee
period.
• Proof of purchase is provided.
• The equipment is returned to BT or its
agent as instructed.
• This guarantee does not cover the batteries
and any faults or defects caused by accidents,
misuse, fair wear and tear, neglect, storm
damage, tampering with the equipment, or
any attempt at adjustment or repair other
than through approved agents.
• This guarantee does not affect your
statutory rights.
Guarantee
GENERAL
INFORMA
TION
