Guarantee
Your Quartet 1500 is guaranteed for a period
of 12 months from the date of purchase.
Subject to the terms listed below the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion the option to replace the
Quartet 1500, or any component thereof,
(other than batteries), which is identified as
faulty or below standard, or as a result of
inferior workmanship or materials. Products
over 28 days old from the date of purchase
may be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects
that occur within the 12 month guarantee
period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover any faults
or defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help section beginning on page 41 or contact
the Helpline on
0845 7697146
for assistance.
In the unlikely event of a defect occurring,
please follow the Helpline’s instructions for
replacement or repair.
Technical information
How many telephones can you have?
All items of telephone equipment have a
Ringer Equivalence Number (REN), which is
used to calculate the number of items which
may be connected to any one telephone line.
Your Quartet 1500 has a REN of 1.
If you have to return
your product
Prior to returning your product, please read
the Help section on page 41, or contact the
Helpline on
0845 769 7146
for assistance.
If you still feel you have to return your
product, pack the base station and handset
securely, preferably in the original packaging.
All parts must be returned, including line
cords, power supplies and original batteries.
(Please note that we cannot take responsibility
for goods damaged in transit). Please obtain
and keep proof of posting from the Post Office.
38
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
General information
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
call the Helpline and ask for details of our
recommended repairers.
