5
Check that you’re set up for the service
Once you’ve connected your phone to the network, it’ll do a series of firmware updates.
This may take a while so please be patient while it does what it needs to do.
When everything is complete and ready to go, you’ll see the phone number in the top left
hand corner of the display. If this doesn’t happen, please call your service desk for help.
Firewall ports
Most routers will automatically work with IP phones and devices.
But if you’re using a Linksys WRT series router, you may need to enable port triggering:
Using
IP Phones or ATAs
• 5060-5090, Type: UDP
• 16384-16482, Type: UDP
Using the
Call Controller
with
SoftPhone
• 5060-5090, Type: UDP
• 8000-8200, Type: UDP
If you’re using multiple call controllers on a single network, we also recommend you change
the local port number from within each call controller:
1. On your call controller, go to
Menu
and select
Options
2. Expand the
Account Information
tab on the left
3. Click on
Connection
4. Change the
Local Port
value from
5060
to another available
port between
5060-5090
Don’t use the same port number for another call controller.
