Connection help
For advanced settings e.g. to change the name (SSID) of your hotspot check the
Frequently Asked Questions at bt.com/producthelp
All the lights are off
•
Make sure the hotspot is switched on. Press the Power button to switch on hotspot.
Can’t connect to hotspot using wi-fi
•
Make sure you’ve used the correct wireless network and key details printed on the
settings card.
•
If you don’t know how to view the list of wireless devices in your area to connect
to the hotspot, see help provided with your device. Or check the Frequently Asked
Questions at bt.com/producthelp
Poor wi-fi performance
•
If your new hotspot and your existing wireless broadband router show up as two
separate networks, you may want to try both wi-fi networks as one might be faster
and more reliable than the other.
•
Don’t know if you’re connected to the router or hotspot? The easiest way is to compare
the signal strength displayed on your device with the hotspot switched on and off.
•
Do not use the hotspot in an area where microwave and electric equipment may
interfere with the wireless signal.
•
Try to move the device nearer to your hotspot, which can improve the wireless
signal quality.
•
Thick/concrete walls and ceilings may affect wi-fi.
WPS/Link light is off or flashing
•
If you are adding the hotspot to your existing network, press the WPS/Link button on
your hotspot for 1 second (Power light starts flashing). Within 2 minutes, press the
Link button on one of the broadband extenders already in your home for 1 second to
complete the connection. The WPS/Link light will be steady green.
•
To check if your home’s electrical wiring is affecting your broadband extenders,
try plugging units in the same room. Some old wiring or fuse boxes might affect your
network performance.
•
House appliances that draw large amounts of power, like refrigerators, freezers,
microwaves and air conditioning systems, might cause interference with your network.
•
For best network performance, use broadband extenders from BT.
•
If there are no spare ports on your router/hub, you can unplug one of your existing
devices and use an alternative like wi-fi or purchase a switch.
