BT FREEHAND, User Manual

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Telephone problems Possible cause Solution
Help
If you have any problems using your Freehand, this
section will give you the most common, easy-to-follow solutions.
• No dialling tone.
• Phone will not dial out.
• Phone cannot receive calls.
Phone is not connected to phone line.
Mains power is disconnected.
There is a power cut.
The speaker/ringer volume is not set
to an audible level.
Plug the phone into the phone socket.
See
‘Setting up’
page 5
Plug the phone into the mains power
socket.
Wait until the power is restored.
Increase the speaker/ringer volume.
See page 7
• Speaker/ringer volume too low. A phone on another extension may
be off the hook. Check any other phones on the same
line.
• You have dialling tone but
the telephone will not dial
out.
The mode switch may be set to the
wrong mode.
You are connected to a switchboard
and are not dialling the access code.
Set the recall mode switch to
T-TB
if
your Freehand is not connected to a
PBX (switchboard). If it is, set the
switch to
T-E
.
See page 5
Use the switchboard access code.
• Phone does not ring. The speaker/ringer volume is not set
to an audible level.
Check the REN. If you connect too
many phones or devices to your line,
they may not all operate correctly.
Phone is not connected to the phone
line or mains (or both).
Increase the speaker/ringer volume.
See page 7
If the REN exceeds 4, disconnect 1 or
more phones or devices.
See
‘Technical Information’ page 13
Plug the phone into the phone socket
and/or mains power socket.
Need more help?
Call the BT Helpline on Lo -call 0845
7697330
where fully trained staff can
help you from 9.00am to 5.30pm
Monday to Friday (calls charged at
local BT rate).
It is not permitted to interfere with the
main BT socket or wiring. If you have
a problem, contact BT on Free fone
0800
800 151
for residential or
Free fone 0800 800 154 for business
lines.
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