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If you experience any problems, please call the Helpline on 0808 100 9889*
General information
Safety information
•
Handle your product with care.
•
Avoid touching the LCD screen as skin oils can be
difficult to remove.
•
Place your digital frame on a stable, level surface.
•
Do not expose to direct sunlight or high
temperatures.
•
Do not submerge any part of your product in water
and do not use it in damp or humid conditions, such
as bathrooms.
Cleaning
•
Clean the screen and frame with a soft, lint-free
cloth to remove dust.
•
If the screen is still not clean, apply a small amount
of non-ammonia, non-alcohol based glass cleaner
using a soft lint-free cloth. Please note that using a
chemical/alcohol cleaner could damage the screen
and display case.
Product disposal instructions
The symbol shown here and on the product
means that the product is classed as
Electrical or Electronic Equipment and
should not be disposed with other household or
commercial waste at the end of its working life.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in
place to recycle products using best available
recovery and recycling techniques to minimise the
impact on the environment, treat any hazardous
substances and avoid the increasing landfill.
Product disposal instructions for residential users
When you have no further use for it, please remove
any batteries and dispose of them and the product
as per your local authority’s recycling processes.
For more information please contact your local
authority or the retailer where the product was
purchased.
Product disposal instructions for business users
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.
Guarantee
Your BT eFrame 200 is guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT eFrame or
any component thereof, which is identified as faulty
or below standard, or as a result of inferior
workmanship or materials. Products over 28 days
old from the date of purchase may be replaced with
a refurbished or repaired product.
The conditions of this guarantee are:
•
The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
•
Proof of purchase is provided.
•
The equipment is returned to BT or its agent as
instructed.
•
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
•
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help section beginning on page 17 or contact
the Helpdesk on 0808 100 9889* for assistance.
In the unlikely event of a defect occurring, please
follow the Helpdesk’s instructions for replacement
or repair.
Returning your product
If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original packaging.
Please remember to include all parts, including the
power supply units and cables. Please note that we
cannot take responsibility for goods damaged in
transit. Please obtain and keep proof of posting
from the Post Office or other carrier.
