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If you experience any problems, please call the Helpline on 0808 100 9889*
Help
No power supply
Please check that the power adaptor is plugged into the frame and the mains power is
switched on and working.
No display
Please check that you have inserted a memory card or a USB key properly into the
appropriate readers and that the latter contain files legible by the apparatus - only JPEG
and MJPEG (AVI) formats are supported.
The remote controller does not function
•
The distance is too long or the angle exceeds 30 degrees.
•
The battery of the remote controller is dead.
•
The infrared sensor is in direct sunlight.
Your photo frame powers down or goes back to its welcome screen
This may be provoked by an electrostatic environment. Keep the frame away from the
source generating electrostatic problems (ESD).
It does not function with a PC
Check the USB connections with your PC and ensure your operating system is compatible
with the frame.
