Reset to factory settings
If your base station stops working, a reset to factory settings will put it into its
original condition:
1
Make sure the base station is plugged in and turned on
2
Press the Reset button for 1 second to restore factory default settings.
Connection help
For advanced settings e.g. to change the name (SSID) or wireless key of your base
station check the online help at bt.com/producthelp
Connectivity
Can’t connect to base station
•
Check you’ve selected the correct base station (see network name on settings card).
•
Make sure you’ve entered the correct wireless key.
•
Stay next to the base station when setting things up.
Can’t connect to wireless
•
You may have to restart your device after installing the dongle drivers.
•
Microwave and some electric equipment may interfere with the wireless signal.
•
Try to move the device near to the base station.
•
Thick/concrete walls and ceilings will affect wireless performance.
•
Only devices that support 5Ghz wireless can connect to the base station.
Can’t connect to internet
•
Check your router is connected to the internet and is working correctly.
•
Make sure the base station is correctly connected to your broadband router.
Dongle
Don’t have a CD drive
If your computer is connected to the internet, you can download the drivers online:
•
If you’re using Windows XP
®
or want to use WPS function on any compatible
device, download and install the drivers from bt.com/producthelp
•
If you’re using Windows Vista
®
, 7, or 8 without WPS support, plug the dongle into
a USB port. Windows
®
will automatically find and install your drivers. Wait until the
‘Your new hardware is installed and ready to use’ message appears in your system
tray (lower-right corner of your screen).
Then go back to step
3
to connect your device to the base station.
Check the dongle has installed correctly
In the Device Manager Network Adapters, if you can find BT Wi-Fi Dongle, the driver
is installed successfully.
If the driver BT Wi-Fi Dongle is displayed with ‘!’, ‘?’, ‘X’ symbols, the driver installation
has failed. In this case, you’ll need to update or reinstall the driver again. Right-click on
BT Wi-Fi Dongle, and then click Update Driver and follow the instructions on the screen.
Compatibility
Your dongle is compatible with Windows
®
XP (SP2 and above), Vista
®
, 7 and 8.
It’s not compatible with Apple
®
Mac
®
or earlier versions of Windows
®
.
Base station
Your base station is pre-configured to work out of the box on most home set-ups.
For advanced network settings, refer to the online help at bt.com/producthelp.
Forgotten admin password
See ‘Reset to factory settings’ section above.
All lights are off
•
Check mains power adapter is plugged into a working power socket and make sure
the socket’s switched on.
•
Check the base station is turned on (the On/Off button is on the back).
If you need more help, go to bt.com/producthelp
or call 0808 100 6116*.
