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BT Defender 100 – Edition 2 – 03.02.04 – 5655

User Guide

BT DEFENDER 100

5655 BT Defender UG [2] 4/2/04 10:55 am Page 1

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Summary of Contents for Defender 100

Page 1: ...BT Defender 100 Edition 2 03 02 04 5655 User Guide BT DEFENDER 100 5655 BT Defender UG 2 4 2 04 10 55 am Page 1...

Page 2: ...against the Startle effect which can result in neck and back injuries Long term protection measures noise exposure and alerts you when it s time to take a rest from using the headset or inform your s...

Page 3: ...efender 100 You must first set up your machine before you can use it This doesn t take long and is easy to do Just follow the simple instructions on the next few pages Need help after reading this gui...

Page 4: ...ecy 10 Sudden loud noises 10 Using with a PC Adjusting settings and collecting information 11 Connecting up 11 Installing the software 12 Help Replacing back up battery 13 Helpline 14 General informat...

Page 5: ...g in the operator s headset Slot the cable along the cable channel BT Defender 100 Edition 2 03 02 04 5655 IMPORTANT The BT Defender 100 must be plugged into the mains power at all times Getting start...

Page 6: ...to calls only There is no microphone connection so they cannot speak to callers Slot the cable along the cable channel 6 Plug in the telephone line cord Getting started BT Defender 100 Edition 2 03 02...

Page 7: ...her to the headset port on the workstation or telephone to which the headset was originally connected 7 Place the BT Defender 100 on your work surface so that you can comfortably reach the buttons You...

Page 8: ...ecrecy Indicator light Supervisor s socket Telephone line socket Volume up Volume down Operator s headset socket Power socket Battery compartment Using your BT Defender 100 S e c r e c y V o lu m e BT...

Page 9: ...een to Red noise monitor When the light is solid red it is recommended that the agent has an appropriate break from taking calls This will start your noise dose monitoring without the need to connect...

Page 10: ...makes a sudden loud noise shouting blowing a whistle loud hailer etc all of which have happened your BT Defender 100 instantly reduces the sound level to a safe level This helps protect your ears and...

Page 11: ...tion The easy to use software looks just like any standard Windows screen Use the software to adjust the settings and receive useful management information such as the noise and sound pressure levels...

Page 12: ...ownloaded from www bt com defender The software is only used to log events with date and time The BT Defender 100 will protect agents irrespective to whether the software has been loaded or not Follow...

Page 13: ...P3 9v alkaline battery should provide power for up to 2 days The battery should be replaced every year even if there have been no power failures We recommend you always replace the battery immediately...

Page 14: ...hear your caller but they can t hear you Have you connected your headset to the supervisor s socket on the underside of the BT Defender 100 The supervisor can listen in but not talk to your caller se...

Page 15: ...0 5216 Call the dedicated BT Defender 100 Helpline The BT Defender 100 Helpline is open 9am to 5 30pm Monday to Friday You cannot open the BT Defender 100 software Call the Helpline Any other problems...

Page 16: ...the base is 023724 Use only PP3 9v alkaline batteries for back up power Do not open the product except to replace the battery This could expose you to high voltages or other risks Contact the Helpline...

Page 17: ...r other surfaces which generate fibres or place it in locations preventing the free flow of air over its surface Do not submerge any part of your product in water and do not use it in damp or humid co...

Page 18: ...0 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship of materials Products over 28 days old from the date of purchase...

Page 19: ...th guarantee period If you experience difficulty using the product prior to returning it please read the Help section beginning on page 13 or contact the BT Defender 100 Helpline on 0870 240 5216 9am...

Page 20: ...eturn the product Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries Please note that...

Page 21: ...ent are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2004 R...

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