Help
If you need some help, call us on
0800 218 2182*
or go to
bt.com/producthelp
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Can’t register a handset to a base
• You can register up to five handsets to your BT1700 base and you can register your
BT1700 handset to up to four bases. Check that you’ve not exceeded the limits.
• Check that you’ve entered the correct system PIN number (default PIN 0000).
• Check that you’re at least one metre away from other electrical equipment to
avoid interference when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line.
If you are a BT customer then please call 0800 800 151 or your network provider
if you still have problems.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes other electrical equipment can interfere with your BT1700 if it’s placed
too close. We recommend that you place your BT1700 at least one metre away
from electrical appliances or metal obstructions to avoid any risk of interference.
