If you need some help, call us on 0800 218 2182* or go to www.bt.com/producthelp
Help
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Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line.
Call BT on 151 if you still have problems.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Aura 1500 can interfere with other electrical equipment if it’s
placed too close. We recommend that you place your BT Aura 1500 at least one
metre away from electrical appliances or metal obstructions to avoid any risk of
interference.
Customer Helpline
If you’re still having problems, call us on 0800 218 2182* or go to
www.bt.com/producthelp
General sales enquiries
• BT Residential lines – call 150. BT Business lines – call 152.
• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152
(business).
• Additional handsets are available from the Helpdesk on 0800 218 2182*.
Billing enquiries
Please see the phone number shown on your BT bill.
