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Brother Work Smart MFC-J470dw, Basic User'S Manual

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Brother Work Smart MFC-J470dw Basic User'S Manual Download Page 93

Troubleshooting 

85

B

Machine feeds multiple pages.

Do the following:

(See 

Loading paper and other print media

 on page 11.)

Make sure the paper is loaded correctly in the paper tray.

Remove all the paper from the tray and fan the stack of paper well, then put it 
back in the tray.

Make sure you do not push the paper in too far.

Make sure the Jam Clear Cover is closed correctly. (See 

Printer jam or paper jam

 

on page 75.)

Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s 
Guide: 

Cleaning the paper pick-up rollers

.)

There is a paper jam.

See 

Printer jam or paper jam

 on page 75. Make sure the paper guides are set to 

the correct paper size.

Paper jam reoccurs.

If there is a repeat paper jam, a small piece of paper may be stuck in the machine. 
Make sure paper is not still jammed in the machine. (See 

Additional paper jam 

clear operations

 on page 79.)

The paper jams when you use 
2-sided copy or 2-sided print.

Use one of the jam prevention settings, 

2-sided1

 or 

2-sided2

.

For copying 
(See Advanced User’s Guide: 

2-sided copying

.)

For printing 
(See Software and Network User’s Guide.)

If paper jams occur often during 2-sided copying or 2-sided printing, the paper 
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced 
User’s Guide: 

Cleaning the paper feed rollers

.)

Paper Handling Difficulties (continued)

Difficulties

Suggestions

Summary of Contents for Work Smart MFC-J470dw

Page 1: ...Basic User s Guide MFC J470DW Version 0 UK IRE GEN ...

Page 2: ...mber 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration 2013 Brother Industries Ltd All rights reserved ...

Page 3: ...n be performed by connecting your Brother machine to a computer You can also find useful information about using the Brother ControlCenter utility using your machine in a network environment and frequently used terms HTML file CD ROM Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and up...

Page 4: ...acintosh 5 Control panel overview 6 LCD screen indications 8 Basic Operations 8 Volume Settings 9 Ring Volume 9 Beeper Volume 10 Speaker Volume 10 LCD display 10 Setting the backlight brightness 10 2 Loading paper 11 Loading paper and other print media 11 Loading envelopes 13 Unprintable area 16 Paper settings 17 Paper Type 17 Paper Size 17 Acceptable paper and other print media 18 Recommended pri...

Page 5: ...l mode only 30 Fax Detect 31 6 Telephone and external devices 32 Voice operations 32 Fax Tel mode 32 Caller ID U K and Ireland only 32 Telephone services 33 Setting the Telephone Line Type 33 Voice over Internet Protocol VoIP 34 Connecting an external TAD telephone answering device 35 Connection settings 36 Recording an outgoing message OGM on an external TAD 36 Multi line connections PBX 36 Exter...

Page 6: ...per Type 46 Paper Size 46 9 How to print from a computer 47 Printing a document 47 10 How to scan to a computer 48 Before scanning 48 Scanning a document as a PDF file using ControlCenter4 Windows 49 How to change the machine s SCAN mode settings for PDF scanning 52 How to scan a document as a PDF file using the control panel 54 A Routine maintenance 55 Replacing the ink cartridges 55 Cleaning and...

Page 7: ...2 Machine Information 93 Checking the serial number 93 Checking the firmware version 93 Reset functions 93 How to reset the machine 94 C Settings and features tables 95 Using the Settings tables 95 Menu table 96 Entering Text 115 Inserting spaces 115 Making corrections 115 Repeating letters 115 Special characters and symbols 116 D Specifications 117 General 117 Print media 119 Fax 120 Copy 121 Sca...

Page 8: ...y features MFC models TX Lock 3 Sending a fax MFC models Additional sending options Additional sending operations 4 Receiving a fax MFC models Memory Receive Monochrome only Additional receiving operations 5 Dialling and storing numbers MFC models Voice operations Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports MFC models Reports 7 Making copies Copy ...

Page 9: ... typeface identifies specific buttons on the machine s control panel or on the computer screen Italics Italicized typeface emphasizes an important point or refers you to a related topic Courier New Text in the Courier New font identifies messages on the LCD of the machine WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries CAUT...

Page 10: ...o view the documentation from Start All Programs select Brother MFC XXXX where XXXX is your model name from the programs list and then choose User s Guides Windows 8 Windows Server 2012 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click Support in the left navigation bar and then click User s Guides If you have not installed the softw...

Page 11: ...you can scan documents You can find the instructions as follows Software and Network User s Guide Scan ControlCenter Nuance PaperPort 12SE How to Guides Windows The complete Nuance PaperPort 12SE How to Guides can be viewed from the Help section in the PaperPort 12SE application Presto PageManager User s Guide Macintosh NOTE Presto PageManager must be downloaded and installed before use For more i...

Page 12: ...g over the Internet Mobile Print Scan Guide for Brother iPrint Scan 1 This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi Fi network Accessing Brother Support Windows 1 You can find all the contacts you will need such as web support Brother Solutions Center on the CD ROM Click Brother Supp...

Page 13: ...ll Presto PageManager click Presto PageManager To access the Brother Web Connect page click Brother Web Connect To register your machine from the Brother Product Registration Page http www brother com registration click On Line Registration For the latest news and product support information http solutions brother com click Brother Solutions Center To visit our website for original Brother Supplie...

Page 14: ...ng Tel R This key is used to have a telephone conversation after picking up the external handset during the F T Ring fast double ring Also when connected to a PBX you can use this key to gain access to an outside line or to transfer a call to another extension 4 Start keys Mono Start Lets you start sending faxes or making copies in monochrome Also lets you start a scanning operation in colour or m...

Page 15: ... quality you should keep your machine connected to the power at all times 6 Stop Exit Stops an operation or exits the menu 7 Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine 8 Menu keys d c While the machine is idle you can press these keys to adjust the ring volume Lets you store look up and dial numbers that are in the memory d...

Page 16: ...e When the ink cartridge is near the end of life or having a problem the error icon is displayed on the colour ink For more information see Advanced User s Guide Checking the ink volume 4 Faxes in memory You can see how many received faxes are in the memory Basic Operations 1 The following steps show how to change a setting in the machine In this example the Receive Mode setting is changed from Fa...

Page 17: ...dle press d or c to adjust the volume level The LCD shows the current setting and each key press will change the volume to the next level The machine will keep the new setting until you change it You can also change the volume through the menu by following the instructions Setting the Ring Volume 1 a Press Menu b Press a or b to choose General Setup Press OK c Press a or b to choose Volume Press O...

Page 18: ...ker Volume 1 You can choose from a range of speaker volume levels a Press Menu b Press a or b to choose General Setup Press OK c Press a or b to choose Volume Press OK d Press a or b to choose Speaker Press OK e Press a or b to choose Low Med High or Off Press OK f Press Stop Exit LCD display 1 Setting the backlight brightness 1 If you are having difficulty reading the LCD try changing the brightn...

Page 19: ...ose it and then close the paper support 2 When you load a different paper size in the tray you will need to change the Paper Size setting in the menu of the machine at the same time See Paper Size on page 17 b Lift the output paper tray cover 1 c Gently press and slide the paper width guides 1 and then the paper length guide 2 to fit the paper size Make sure that the triangular marks 3 on the pape...

Page 20: ... far it may lift at the back of the tray and cause paper feed problems NOTE If you want to add paper before the tray is empty remove the paper from the tray and combine it with the paper you are adding Always fan the stack of paper well before loading it in the tray If you add paper without fanning the stack the machine may feed multiple pages f Gently adjust the paper width guides 1 to fit the pa...

Page 21: ...eed margin settings to be set in the application Make sure you do a test print first before printing multiple envelopes IMPORTANT DO NOT use the following types of envelopes as they will not feed correctly That are of a baggy construction That have windows That are embossed have raised writing on them That have clasps or staples That are pre printed on the inside Occasionally you may experience pa...

Page 22: ...ble feeding put one envelope in the paper tray at a time b Put envelopes in the paper tray with the address side down If the envelope flaps are on the long edge load the envelopes in the tray with the flap on the left as shown in the illustration Gently press and slide the paper width guides 1 and paper length guide 2 to fit the size of the envelopes 1 2 ...

Page 23: ...velope flap b Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration c Select Reverse Print Windows or Reverse page orientation Macintosh in the printer driver s dialog box and then adjust the size and margin in your application See Software and Network User s Guide ...

Page 24: ... The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on See Software and Network User s Guide NOTE The Borderless print feature is not available for envelopes and 2 sided printing Cut Sheet Paper Envelopes Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 22 mm 3 mm 22 mm 3 mm 1 3 2 4 1 3 4 2 ...

Page 25: ...ont of the machine When you use transparencies or glossy paper remove each sheet at once to prevent smudging or paper jams Paper Size 2 You can use the following sizes of paper for copies A4 A5 Photo 10 15 cm and Letter You can use the following sizes of paper for printing faxes A4 and Letter When you change the size of paper you load in the machine you will need to change the Paper Size setting a...

Page 26: ... to prevent smudging or paper jams Avoid touching the printed surface of the paper immediately after printing the surface may not be completely dry and may stain your fingers Recommended print media 2 To get the best print quality we suggest using the Brother paper listed in the table If Brother paper is not available in your country we recommend testing various papers before purchasing large quan...

Page 27: ...l may cause jams to occur Extremely shiny or highly textured paper Paper that cannot be arranged uniformly when stacked Short grain paper Paper capacity of the output paper tray cover 2 Up to 50 sheets of 80 g m2 A4 paper Transparencies and photo paper must be picked up from the output paper tray cover one page at a time to avoid smudging 1 1 ...

Page 28: ... in Yes Yes Photo 2L 13 18 cm 5 7 in Yes Index Card 127 203 mm 5 8 in Yes Envelopes C5 Envelope 162 229 mm 6 4 9 in Yes DL Envelope 110 220 mm 4 3 8 7 in Yes Com 10 105 241 mm 4 1 8 9 1 2 in Yes Monarch 98 191 mm 3 7 8 7 1 2 in Yes Transparencies A4 210 297 mm 8 3 11 7 in Yes Yes Letter 215 9 279 4 mm 8 1 2 11 in Yes Yes A5 148 210 mm 5 8 8 3 in Yes Yes Paper Type Weight Thickness No of sheets Cut...

Page 29: ... paper that is curled wrinkled folded ripped stapled paper clipped glued or taped DO NOT use cardboard newspaper or fabric Make sure documents written with ink or modified with correction fluid are completely dry a Unfold the ADF Document Support 1 b Fan the pages well c Adjust the paper guides 1 to fit the width of your documents d Place your documents face down top edge first in the ADF undernea...

Page 30: ...ok Document Sizes Supported 3 How to load documents 3 NOTE To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass 1 document cover c Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT slam the cover down or press on it ...

Page 31: ...e settings in the application you are using The figures show the unscannable areas 1 The unscannable area is 1 mm when you use the ADF Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Fax A4 3 mm 3 mm 1 Letter 4 mm Legal Copy All paper sizes 3 mm 3 mm Scan 1 mm 1 mm 1 3 2 4 ...

Page 32: ...ultiple page document b Press FAX The LCD shows c You can change the following fax sending settings Press a or b to scroll through the fax settings When the setting you want is displayed press OK and choose your option Basic User s Guide For information about changing the following fax sending settings see pages 25 to 26 Glass Scan Size Colour Fax Transmission Transmission Verification Report Setu...

Page 33: ...e been scanned press 2 or Mono Start to start sending Stop faxing 4 To stop faxing press Stop Exit Setting scanner glass size for faxing 4 When documents are Letter size you need to set the Scan Size to Letter If you do not the side portion of the faxes will be missing a Load your document b Press FAX c Press a or b to choose Advanced Settings Press OK d Press a or b to choose Glass ScanSize Press...

Page 34: ... if your fax is unsuccessful due to a transmission error Off is the default setting Off Image Prints a report if your fax is unsuccessful due to a transmission error A portion of the fax s first page appears on the report a Press Menu b Press a or b to choose Fax Press OK c Press a or b to choose Report Setting Press OK d Press a or b to choose XMIT Report Press OK e Press a or b to choose On On I...

Page 35: ...set the Receive Mode follow the instructions a Press Menu b Press a or b to choose Fax Press OK c Press a or b to choose Setup Receive Press OK d Press a or b to choose Receive Mode Press OK Receiving a fax 5 Do you want to use the telephone features of your machine if available an external telephone or external telephone answering device connected on the same line as the machine Yes Fax Only No N...

Page 36: ...s unavailable make sure the BT Call Sign feature is set to Off See Advanced User s Guide To enable the machine to work with BT Call Sign with your external telephone only e Press a or b to choose Fax Only Fax Tel External TAD or Manual Press OK f Press Stop Exit ...

Page 37: ... Tel mode only on page 30 and Ring Delay on page 30 Manual 5 Manual mode turns off all automatic answering functions unless you are using the BT Call Sign feature To receive a fax in Manual mode lift the handset of an external telephone When you hear fax tones short repeating beeps press Mono Start or Colour Start and then press 2 to choose Receive You can also use the Fax Detect feature to receiv...

Page 38: ...ll hear the normal telephone ring The number of rings is set by the ring delay setting If the call is a fax then your machine will receive it However if it is a voice call then the machine will sound the F T Ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T Ring it means that you have a voice caller on the line Because the F T Ring is made by the ma...

Page 39: ...e fax If you answered at an extension or external telephone press l 5 1 See Operation from external and extension telephones on page 37 NOTE If this feature is set to On but your machine does not connect a fax call when you lift an extension or external telephone handset press the remote activation code l 5 1 If you send faxes from a computer on the same telephone line and the machine intercepts t...

Page 40: ...r ID information disappears from the LCD but the call information stays stored in the Caller ID memory You can view the list or choose one of these numbers to fax to add to Address Book or delete from the history See Caller ID history on page 42 The ID Unknown message means the call originated outside your Caller ID service area The ID Withheld message means the caller has intentionally blocked th...

Page 41: ...Exit PBX and TRANSFER 6 The machine is initially set to Normal which lets the machine connect to a standard PSTN Public Switched Telephone Network line However many offices use a central telephone system or Private Branch Exchange PBX Your machine can be connected to most types of PBX The machine s recall feature supports timed break recall only TBR TBR will work with most PBX systems allowing you...

Page 42: ... labelled LINE on your machine The other end of the telephone cord may be connected to a modem phone adapter splitter or other such device If you have questions about how to connect your machine to the VoIP system contact your VoIP provider After you have connected your machine to the VoIP system check for a dial tone Lift the external telephone s handset and listen for a dial tone If there is no ...

Page 43: ...leave a voice message The TAD must answer within four rings the recommended setting is two rings The machine cannot hear CNG tones until the TAD has answered the call and with four rings there are only 8 to 10 seconds of CNG tones left for the fax handshake Make sure you carefully follow the instructions in this guide for recording your outgoing message We do not recommend using the toll saver fea...

Page 44: ... listen for the fax CNG tones of automatic transmissions before they stop b Limit your speaking to 20 seconds NOTE We recommend beginning your OGM with an initial 5 second silence because the machine may not hear the fax tones over a voice You may try omitting this pause but if your machine has trouble receiving then you must re record the OGM to include it Multi line connections PBX 6 We suggest ...

Page 45: ...n make your machine take the call by using the Remote Activation Code When you press the Remote Activation Code l 5 1 the machine starts to receive the fax If the machine answers a voice call and fast double rings for you to take over use the Remote Deactivation Code 5 1 to take the call at an extension telephone See F T Ring Time Fax Tel mode only on page 30 If you answer a call and no one is on ...

Page 46: ...e can always detect whether a telephone is in use Thus it will not attempt to seize the line during that time This is known as telephone off hook detection The inadvisable configuration is shown in figure 1 and the recommended master slave configuration is shown in figure 2 This new connection configuration can be arranged by contacting BT Kingston upon Hull Telecommunications your PBX maintainer ...

Page 47: ... the rings If the machine answers a voice call and fast double rings for you to take over you can take the call at the external telephone by pressing Tel R Changing the remote codes 6 If you want to use Remote Activation you have to turn on the remote codes The preset Remote Activation Code is l 5 1 The preset Remote Deactivation Code is 5 1 If you want to you can replace them with your own codes ...

Page 48: ...ne of the following Press a or b to choose Alphabetical Order or Numerical Order Press OK Press the 2 digit Speed Dial number using the dial pad See Storing Speed Dial numbers on page 43 NOTE If the LCD shows Not Registered when you enter or search a Speed Dial number that has not been stored at this location e Press a or b to choose the number you want to dial Press OK f Press OK to choose Send a...

Page 49: ... 7 Outgoing Call history 7 The last 30 numbers you sent a fax to will be stored in the outgoing call history You can choose one of these numbers to fax to add to the Address Book or delete from the history a Press Redial Pause You can also choose Outgoing Call by pressing FAX b Press a or b to choose the number you want Press OK c Do one of the following To send a fax press a or b to choose Send a...

Page 50: ...subscriber you can still view call dates from the Caller ID history and delete entries from the list a Press Redial Pause and press l You can also choose Caller ID hist by pressing FAX b Press a or b to choose the number you want Press OK c Do one of the following To send a fax press a or b to choose Send a fax Press OK Press Mono Start or Colour Start If you want to store the number press a or b ...

Page 51: ...dress Book Search OK the two digit number and Mono Start or Colour Start a Press Address Book You can also choose Address Book by pressing FAX b Press a or b to choose Set Speed Dial Press OK c Press a or b to choose the 2 digit Speed Dial location where you want to store the number in Press OK d Do one of the following Enter the name up to 16 characters using the dial pad Press OK For help enteri...

Page 52: ...confirm Go to step h NOTE How to change the stored name or number If you want to change a character press d or c to position the cursor under the character you want to change and then press Clear Re enter the character e If you want to change the name press a or b to choose Name then press OK and enter the new name using the dial pad up to 16 characters Press OK For help entering letters see Enter...

Page 53: ...nner glass on page 22 b Press COPY The LCD shows 1 No of Copies Use the dial pad to enter the number of copies NOTE The default setting is Ready mode You can change the amount of time that the machine stays in COPY mode after the last copy operation See Advanced User s Guide Mode Timer MFC models c If you want more than one copy enter the number up to 99 d Press Mono Start or Colour Start Stop cop...

Page 54: ... special type of paper set the machine for the type of paper you are using to get the best print quality a Load your document b Press COPY c Enter the number of copies you want d Press a or b to choose Paper Type Press OK e Press a or b to choose Plain Paper Inkjet Paper Brother BP71 Other Glossy or Transparency Press OK f If you do not want to change additional settings press Mono Start or Colour...

Page 55: ...plication choose the Print command c Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Choose the settings you want to change in the Properties dialog box Commonly used settings include Media Type Print Quality Paper Size Orientation Colour Greyscale Ink Save Mode Scaling 2 sided Booklet e Click OK f Click Print...

Page 56: ...machine is on a network configure it with a TCP IP address Install the scanner drivers from the CD ROM See Quick Setup Guide Install MFL Pro Suite Configure the machine with a TCP IP address if network scanning does not work See Software and Network User s Guide How to scan to a computer 10 ...

Page 57: ...ific applications a Load your document See How to load documents on page 21 b Windows XP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother MFC XXXX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN...

Page 58: ... Choose PDF pdf from the File Type drop down list 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list f Click OK 1 2 4 5 3 ...

Page 59: ...How to scan to a computer 51 10 g Click File h Press Scan The machine starts the scanning process The folder where the scanned data is saved will open automatically ...

Page 60: ...C XXXX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN in the left navigation bar and then click ControlCenter4 The ControlCenter4 application will open b Make sure the machine you want to use is selected from the Model drop down li...

Page 61: ...t 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list f Click OK 1 2 4 5 3 ...

Page 62: ... If you want to change the default settings go to step e e Press a or b to select the Set with Panel option Press OK f Press a or b to select the On option Press OK g Choose the settings for Scan Type Resolution File Type Scan Size and Remove Background as required Press OK h Press Mono Start or Colour Start The machine starts the scanning process NOTE The following scan modes are available Scan t...

Page 63: ...ith water at once and call a doctor if you are concerned IMPORTANT Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with Brother Original ink cartridges Brother cannot guarantee this optimum performance and reliability if ink or ink cartridges of other specifications are used Brother...

Page 64: ...r the colour indicated on the LCD and then take out the ink cartridge d Turn the green release lever on the orange protective packing 1 counterclockwise until it releases the vacuum seal Then remove the orange protective packing as shown IMPORTANT DO NOT touch the cartridge in the area indicated 2 this can prevent the machine from detecting the cartridge 1 2 1 2 ...

Page 65: ...lled correctly Remove the ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts IMPORTANT DO NOT take out ink cartridges if you do not need to replace them If you do so it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge DO NOT touch the cartridge insertion slots If you do so the ink may stain your skin DO NOT shake the ...

Page 66: ...th a non flammable glass cleaner NOTE In addition to cleaning the glass strip with a non flammable glass cleaner run your finger tip over the glass strip to see if you can feel anything on it If you feel dirt or debris clean the glass strip again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning attempt 2 1 3 i When t...

Page 67: ...int head When cleaning has finished the machine will go back to the Ready mode NOTE If you clean the print head at least five times and the print has not improved try installing a new Brother Original Innobella ink cartridge for each problem colour Try cleaning the print head again up to five more times If the print has not improved contact Brother customer service or your local Brother dealer You...

Page 68: ...d the print has not improved try installing a new Brother Original replacement ink cartridge for each problem colour Try cleaning the print head again up to five more times If the print has not improved contact Brother customer service or your local Brother dealer IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty NOTE Ch...

Page 69: ...e to each fax you send by setting your Station ID a Press Menu b Press a or b to choose Initial Setup Press OK c Press a or b to choose Date Time Press OK d Press a or b to choose Date Time Press OK e Enter the last two digits of the year using the dial pad and then press OK f Enter the two digits for the month using the dial pad and then press OK g Enter the two digits for the day using the dial ...

Page 70: ...n go to the suggested page Paper handling and Printing problems Printing Difficulties on page 81 Print Quality Difficulties on page 83 Paper Handling Difficulties on page 84 Printing Received Faxes on page 86 Telephone and Fax problems Telephone Line or Connections on page 86 Handling Incoming Calls on page 89 Receiving Faxes on page 87 Sending Faxes on page 88 Copying problems Copying Difficultie...

Page 71: ...Troubleshooting 63 B Scanning problems Scanning Difficulties on page 90 Software and Network problems Software Difficulties on page 90 Network Difficulties on page 90 ...

Page 72: ...this message appears on the LCD each operation works in the following way Printing If you choose Greyscale in the Advanced tab of the printer driver you can use the machine as a monochrome printer 2 sided printing is not available when this message appears Copying If the paper type is set to Plain Paper you can make copies in monochrome 2 sided copying is not available when this message appears Fa...

Page 73: ...ervice or your local Brother dealer Cannot Print Replace Ink One or more of the ink cartridges have reached the end of their life The machine will stop all print operations While memory is available monochrome faxes will be stored in the memory If a sending machine has a colour fax the machine s handshake will ask that the fax be sent as monochrome Replace the ink cartridges See Replacing the ink ...

Page 74: ...uired to clean the ink system These boxes acquire amounts of ink during the different purging and flushing operations The number of times a machine purges and flushes for cleaning varies depending on different situations For example frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up The use of non Brother ink m...

Page 75: ...ng the ink cartridges on page 55 Low Temperature The room temperature is too low After increasing the room temperature allow the machine to warm up to room temperature and then try again No Caller ID There is no incoming call history You did not receive calls or you have not subscribed to the Caller ID service from your telephone company If you want to use the Caller ID feature call your telephone...

Page 76: ...ter jam or paper jam on page 75 The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 75 If this error occurs often during 2 sided copying or 2 sided printing the paper feed rollers may be stained with ink Clean the paper feed rollers See Advanced User s Guide Cleaning the paper feed rollers No Response Busy The number you dialled has...

Page 77: ...the memory Paper Jam Front The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 75 Make sure the paper length guide is set to the correct paper size If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 79 ...

Page 78: ...anXX Unable to Init XX Unable to PrintXX Unable to ScanXX The machine has a mechanical problem OR A foreign object such as a paper clip or a piece of ripped paper is in the machine Open the scanner cover and remove any foreign objects and paper scraps from inside the machine If the error message continues do the following See Transferring your faxes or Fax Journal report on page 72 before disconne...

Page 79: ...aper Size on page 17 2 Make sure you loaded the paper in a Portrait position by setting the paper guides at the indicators for your paper size See Loading paper and other print media on page 11 3 After you have checked the paper size and the paper position press Mono Start or Colour Start If you are printing from your computer make sure the paper size you choose in the printer driver matches the s...

Page 80: ... information Station ID a Press Stop Exit to temporarily interrupt the error b Press Menu c Press a or b to choose Service Press OK d Press a or b to choose Data Transfer Press OK e Press a or b to choose Fax Transfer Press OK f Do one of the following If the LCD shows No Data there are no faxes left in the machine s memory Press Stop Exit Enter the fax number to which faxes will be forwarded g Pr...

Page 81: ...uide Enter personal information Station ID a Press Stop Exit to temporarily interrupt the error b Press Menu c Press a or b to choose Service Press OK d Press a or b to choose Data Transfer Press OK e Press a or b to choose Report Trans Press OK f Enter the fax number to which the Fax Journal report will be forwarded g Press Mono Start Document jam B Documents can jam in the ADF unit if they are n...

Page 82: ... jammed document out to the left 1 Document Cover d Close the document cover e Press Stop Exit Removing small documents jammed in the ADF B a Lift the Document Cover b Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through 1 Document Cover c Close the document cover d Press Stop Exit 1 1 ...

Page 83: ...unplug the machine from the power source you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages See Transferring your faxes or Fax Journal report on page 72 b Pull the paper tray 1 completely out of the machine c Pull the two green levers inside the machine towards you to remove the jammed paper If the LCD shows Paper...

Page 84: ...Flap for any pieces of paper With the tray removed do one of the following If the LCD shows Paper Jam Front go to step j If the LCD shows PaperJam Front Rear go to step g g Open the Jam Clear Cover 1 at the back of the machine h Pull the jammed paper out of the machine i Close the Jam Clear Cover Make sure the cover is closed correctly 1 ...

Page 85: ... damage to the machine If the paper is jammed under the print head unplug the machine from the power source and then move the print head to take out the paper If the print head is in the right corner as shown in the illustration you cannot move it Re connect the power cord Hold down Stop Exit until the print head moves to the centre Then unplug the machine from the power source and take out the pa...

Page 86: ...r fingers when you close the scanner cover n While holding the paper tray in place pull out the paper support until it locks in the open position and then unfold the paper support flap Make sure you pull out the paper support until it locks into place o Re connect the power cord NOTE If there is a repeat paper jam a small piece of paper may be stuck in the machine See Additional paper jam clear op...

Page 87: ...t of the machine c Pull the two green levers inside the machine towards you to remove the jammed paper d Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position e Load one sheet of thick A4 or Letter sized paper such as glossy paper deep into the machine as shown in the illustration 1 ...

Page 88: ... the machine g Pull the thick paper out of the machine h Lift the scanner cover 1 to release the lock Gently push the scanner cover support down 2 and close the scanner cover 3 using both hands CAUTION Be careful not to pinch your fingers when you close the scanner cover i Put the paper tray firmly back in the machine j Re connect the power cord 1 2 3 1 ...

Page 89: ...s option to enable the printer Windows Vista and Windows Server 2008 Click Control Panel Hardware and Sound Printers Right click Brother MFC XXXX Printer where XXXX is your model name If the printer is offline it will show Use Printer Online Select this option to enable the printer Windows 7 and Windows Server 2008 R2 Click Devices and Printers Right click Brother MFC XXXX Printer where XXXX is yo...

Page 90: ...e Adjust the top and bottom margins in your document to allow for this See Unprintable area on page 16 Cannot perform Page Layout printing Check that the paper size setting in the application and in the printer driver are the same Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time Try the other quality setti...

Page 91: ...er Original Innobella ink Try using the recommended types of paper See Acceptable paper and other print media on page 18 To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using to power down the machine Using allows minimal ...

Page 92: ...e Windows Check Reverse Order in the Basic tab of the printer driver The printouts are wrinkled Windows In the printer driver Advanced tab click Colour Settings and unselect Bi Directional Printing Macintosh In the printer driver choose Print Settings click Advanced choose Other Print Options and unselect Bi Directional Printing Make sure you are using Brother Original Innobella ink Paper Handling...

Page 93: ... jam on page 75 Make sure the paper guides are set to the correct paper size Paper jam reoccurs If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 79 The paper jams when you use 2 sided copy or 2 sided print Use one of the jam prevention settings 2 sided1 or 2 sided2 ...

Page 94: ...reduced incoming fax Received colour fax prints only in monochrome Replace the colour ink cartridges that have reached the end of their life and then ask the other person to send the colour fax again See Replacing the ink cartridges on page 55 Telephone Line or Connections Difficulty Suggestions Dialling does not work No dial tone Check the line cord connections Change the Tone Pulse setting See Q...

Page 95: ... incoming faxes select Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a fast double ring to alert you to answer voice calls If you do not want your Brother machine to automatically answer incoming faxes select Manual mode In Manual mode you must answer every incoming call and activate the machine to receive faxes Another device or service at your loc...

Page 96: ...ect is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone See Fax Detect on page 31 If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP See Telephone line interference VoIP on page 92 If you connect your machine to a PBX or ISDN line set the ...

Page 97: ...o the machine If you answered on an extension or external telephone press your Remote Activation Code the factory default is l 5 1 If you answered on an external telephone press Mono Start or Colour Start and press 2 to receive the fax When your machine answers hang up Custom features on a single line If you have Call Waiting Call Waiting Caller ID Caller ID Voice Mail an answering machine an alar...

Page 98: ...estions Cannot install software or print Windows Run the Repair MFL Pro Suite program on the CD ROM This program will repair and reinstall the software Device Busy Make sure the machine is not showing an error message on the LCD Network Difficulties Difficulty Suggestions Cannot print over the network Make sure that your machine is powered on and is online and in the Ready mode Print a Network Con...

Page 99: ...ewall Software or contact the software manufacturer The Brother software cannot be installed Windows Allow network access to the following programs if your security software displays an alert message during MFL Pro Suite installation Macintosh If you are using a firewall function of anti spyware or antivirus security software temporarily disable it and then install the Brother software Cannot conn...

Page 100: ...B If you are having problems sending or receiving a fax due to possible interference on the telephone line you can change the compatibility setting which reduces the modem speed to minimise errors a Press Menu b Press a or b to choose Initial Setup Press OK c Press a or b to choose Compatibility Press OK d Press a or b to choose Normal or Basic for VoIP Press OK Basic for VoIP cuts the modem speed...

Page 101: ...it Reset functions B The following reset functions are available 1 Machine Reset You can reset all the machine s settings that you have changed such as the date and time telephone line type and Ring Delay 2 Network You can reset the print server back to its default factory settings such as the password and IP address information 3 Address Fax Address Fax resets the following settings Speed Dial Sp...

Page 102: ...Press a or b to choose Initial Setup Press OK c Press a or b to choose Reset Press OK d Press a or b to choose the type of reset Machine Reset Network Address Fax or All Settings you want Press OK Press 1 to confirm e Press 1 to reboot the machine ...

Page 103: ... choose the settings and options you want to set as they are displayed on the screen We have created step by step Settings Tables so you can see all the available choices for each setting and feature at a glance You can use these tables to quickly choose your preferred settings in the machine Settings and features tables C ...

Page 104: ...aning Black Colour All Lets you clean the print head 59 Ink Volume Lets you check the available ink volume See General Setup Mode Timer Off 0Sec 30Secs 1Min 2Mins 5Mins Sets the amount of time before the machine returns to FAX mode Paper Type Plain Paper Inkjet Paper Brother BP71 Other Glossy Transparency Sets the type of paper in the paper tray 17 Paper Size A4 A5 10x15cm Letter Sets the size of ...

Page 105: ...gs Backlight Light Med Dark You can adjust the brightness of the LCD backlight 10 Dim Timer Off 10Secs 20Secs 30Secs You can set how long the LCD backlight stays on after the last key press See Sleep Mode 1Min 2Mins 3Mins 5Mins 10Mins 30Mins 60Mins You can choose how long the machine will remain idle before it goes into Sleep Mode Level1 Level2 Level3 Options Descriptions Page See Advanced User s ...

Page 106: ... automatically when you answer a call and hear fax tones 31 Remote Codes On l51 51 Off Allows you to answer all calls at an extension or external telephone and use codes to turn the machine on or off You can personalize these codes 39 Auto Reduction On Off Cuts the size of incoming faxes to fit the paper size See Memory Receive Off PC Fax Receive You can set the machine to send faxes to your PC If...

Page 107: ...inting of the Fax Journal If you have chosen any other option than Off or Every 50 Faxes you can set the time for the chosen option If you have chosen Every 7 Days you can set the day of the week See Print Document Prints incoming faxes stored in the memory Remaining Jobs Check which jobs are in the memory and cancel chosen jobs Miscellaneous TX Lock Prohibits most functions except receiving faxes...

Page 108: ...Node name WINS Config Auto Static Chooses the WINS configuration mode WINS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary WINS server DNS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary DNS server APIPA On Off Automatically allocates the IP address from the link local addres...

Page 109: ...atus You can see the current wireless network status Signal You can see the current wireless network signal strength SSID You can see the current SSID Comm Mode You can see the current Communication Mode MAC Address You can see your machine s MAC address Web Connect Settings Proxy Settings Proxy Connection On Off You can change the Web connection settings See Address Port User Name Password Level1...

Page 110: ...Restores all network settings to the factory default Level1 Level2 Level3 Level4 Options Descriptions Page See Software and Network User s Guide Please go to the Brother Solutions Center to download the Web Connect Guide at http solutions brother com The default settings are shown in Bold with an asterisk ...

Page 111: ...ate Time Sets the date and time on the screen and in the headings of the faxes you send 61 Auto Daylight On Off Automatically changes for Daylight Savings Time See Station ID Fax Name Enter your name and fax number to appear on each page you fax See Tone Pulse Tone Pulse Choose the dialling mode Dial Tone Detection No Detection Turns Dial Tone Detection on or off 92 Phone Line Set Normal PBX ISDN ...

Page 112: ...e password and IP address information Address Fax Yes No Deletes all stored Speed Dial numbers and faxes restores the Station ID Speed Dial List Transmission Verification Report and Fax Journal back to the factory default settings All Settings Yes No Resets all the machine s settings back to the factory default Level1 Level2 Level3 Options Descriptions Page See Advanced User s Guide See Quick Setu...

Page 113: ...choose a number from the Outgoing Call history and then send a fax to it add it to the Address Book or delete it 41 Caller ID hist U K and Ireland only Send a fax Add to AddressBook Delete You can choose a number from the Caller ID history and then send a fax to it add it to the Address Book or delete it 42 Advanced Settings Broadcasting Add Number You can send the same fax message to more than on...

Page 114: ...n save your fax settings See Factory Reset You can restore all settings back to the factory default Level1 Level2 Level3 Options Descriptions Page See Advanced User s Guide The default settings are shown in Bold with an asterisk ...

Page 115: ...t Resolution 100dpi 200dpi 300dpi 600dpi You can choose the scan resolution for your document File Type If you choose the Colour option in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting TIFF PDF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter Legal You can choose the scan size for your document Remove Background O...

Page 116: ...resolution for your document File Type If you choose the Colour option in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting TIFF PDF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter Legal You can choose the scan size for your document Remove Background Off Low Medium High Changes the amount of background colour that i...

Page 117: ...en On is selected in Set with Panel Scan Type Colour Black and White You can choose the scan type for your document Resolution 100dpi 200dpi 300dpi 600dpi You can choose the scan resolution for your document File Type Text HTML RTF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter Legal You can choose the scan size for your document Level1 Level2 Level3 ...

Page 118: ...you choose the Mono option in the Scan Type setting TIFF PDF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter Legal You can choose the scan size for your document Remove Background Off Low Medium High Change the amount of background colour that is removed Web Service Appears when you install a Web Services Scanner which is displayed in your computer s W...

Page 119: ...e 100 See Enlarge 198 10x15cmiA4 186 10x15cmiLTR 141 A5iA4 You can choose the enlargement ratio for the next copy Reduce 97 LTRiA4 93 A4iLTR 83 LGLiA4 69 A4iA5 47 A4i10x15cm You can choose the reduction ratio for the next copy Fit to Page Your machine will adjust the size of the next copy to the paper size you set Custom 25 400 You can choose the enlargement or reduction ratio for your type of doc...

Page 120: ...EdgeFlip You can choose the 2 sided print settings Advanced Normal 2 sided1 2 sided2 Help Advanced Settings Off Remove Background Options Low Medium High Change the amount of background colour that is removed Set New Default You can save your copy settings Factory Reset You can restore all the settings back to the factory default Level1 Level2 Level3 Options Descriptions Page See Advanced User s G...

Page 121: ...ums Flickr Please go to the Brother Solutions Center to download the Web Connect Guide at http solutions brother com The default settings are shown in Bold with an asterisk Level1 Level2 Level3 Options Descriptions Page Search Alphabetical Order Numerical Order You can search for names you have stored in the Speed Dial memory 40 Set Speed Dial Stores Speed Dial numbers so you can dial by pressing ...

Page 122: ...tgoing Call history and then send a fax to it add it to the Address Book or delete it See Caller ID hist U K and Ireland only Send a fax Add to AddressBook Delete You can choose a number from the Caller ID history and then send a fax to it add it to the Address Book or delete it See Advanced User s Guide The default settings are shown in Bold with an asterisk ...

Page 123: ... in a name press c twice between characters NOTE The characters that are available may differ depending on your country Making corrections C If you entered an incorrect character and want to change it press d to move the cursor under the incorrect character and then press Clear Enter the correct character You can also use the cursor to go back and insert letters To erase all the characters press C...

Page 124: ...116 Special characters and symbols C Press l or 0 repeatedly until you see the special character or symbol you want Press l for space m Press for _ Press 0 for Ä Ë Ö Ü À Ç È É 0 ...

Page 125: ...ocument ISO IEC 24712 printed pattern 4 Measured according to IEC 62301 Edition 2 0 5 Even when the machine is turned off it will automatically turn itself on periodically for print head maintenance and then turn itself off Specifications D Printer Type Inkjet Print Head Mono Colour Piezo with 210 nozzles 1 Piezo with 210 nozzles 3 Memory Capacity 64 MB LCD Liquid Crystal Display 1 8 in 44 9 mm TF...

Page 126: ...ating LPAm 50 dB A Maximum 1 Sound Power 2 3 Copying LWAd 6 14 B A Mono LWAd 5 96 B A Colour Ready LWAd 3 23 B A Mono Colour Temperature Operating Best Print Quality 10 to 35 C 20 to 33 C Humidity Operating Best Print Quality 20 to 80 without condensation 20 to 80 without condensation ADF automatic document feeder Up to 20 pages Paper 80 g m2 A4 or Letter size Document Size ADF Width 148 mm to 215...

Page 127: ... Paper Tray D Paper type Plain Paper Inkjet Paper coated paper Glossy Paper 1 and Transparency 1 2 Paper size 3 A4 Executive Letter A5 A6 Envelopes Com 10 DL C5 Monarch Photo 10 15 cm Photo 2L 13 18 cm and Index Card 127 203 mm Width 98 mm 215 9 mm Length 148 mm 297 mm For more details see Paper weight thickness and capacity on page 20 Maximum paper tray capacity Approx 100 sheets of 80 g m2 plain...

Page 128: ...8 mm A4 Scanner Glass 204 mm A4 Printing Width 204 mm A4 Greyscale Monochrome 8 bit 256 levels Colour 24 bit 8 bit per colour 256 levels Resolution Standard 203 98 dpi Mono 203 196 dpi Colour Fine 203 196 dpi Mono Colour Superfine 203 392 dpi Mono Photo 203 196 dpi Mono Speed Dial 40 stations Groups Up to 6 Broadcasting 90 40 Speed Dial 50 Manual Dial Automatic Redial 3 times at 5 minute intervals...

Page 129: ...n A4 size paper Colour Monochrome Yes Yes Copy Width 204 mm 1 Multiple Copies Stacks Sorts up to 99 pages Enlarge Reduce 25 to 400 in increments of 1 Resolution Prints up to 1200 2400 dpi 2 sided Yes Paper type Plain paper Paper size A4 Letter A5 ...

Page 130: ...Vista Windows 7 Windows 8 Mac OS X v10 6 8 10 7 x 10 8 x WIA Compliant Yes Windows XP 1 Windows Vista Windows 7 Windows 8 ICA Compliant Yes Mac OS X v10 6 8 10 7 x 10 8 x Colour Depth 30 bit colour Processing Input 24 bit colour Processing Output 256 levels per colour Greyscale 10 bit colour Processing Input 8 bit colour Processing Output 256 levels per colour Resolution Up to 19200 19200 dpi inte...

Page 131: ... 20 3 When printing on A4 size paper 4 For detailed specifications visit http www brother com Resolution Up to 1200 6000 dpi Printing Width 3 204 mm 210 mm borderless 1 Borderless 2 A4 Letter A6 Photo 10 15 cm Index Card 127 203 mm Photo 2L 13 18 cm 2 sided Paper type Plain paper Paper size A4 Letter A5 Executive Print Speed 4 ...

Page 132: ... 2 0 interface The machine can also be connected to a computer that has a USB 1 1 interface 2 Third party USB ports are not supported USB 1 2 A USB 2 0 interface cable that is no longer than 2 m Wireless LAN IEEE 802 11b g n Infrastructure Ad hoc Mode ...

Page 133: ...n Light 2 Network Management software 1 See Computer requirements on page 126 2 Windows If you require more advanced printer management use the latest Brother BRAdmin Professional utility version that is available as a download from http solutions brother com Macintosh The latest Brother BRAdmin Light is available as a download from http solutions brother com Wireless Network Security SSID 32 char...

Page 134: ...ng 50 MB N A Windows Server 2008 R2 Windows Server 2012 64bit x64 processor Macintosh Operating System Mac OS X v10 6 8 OS X v10 7 x OS X v10 8 x Printing PC Fax Send 3 Scanning Intel Processor 80 MB 550 MB Conditions 1 For WIA 1200 1200 resolution Brother Scanner Utility enables to enhance up to 19200 19200 dpi 2 Third party USB ports are not supported 3 PC Fax supports black and white only 4 Pap...

Page 135: ...d Cyan LC121C Standard Yield Magenta LC121M Black Yellow Cyan and Magenta Approximately 300 pages 1 High Yield Black LC123BK High Yield Yellow LC123Y High Yield Cyan LC123C High Yield Magenta LC123M Black Yellow Cyan and Magenta Approximately 600 pages 1 1 Approx cartridge yield is declared in accordance with ISO IEC 24711 For more information about the replacement consumables visit us at http www...

Page 136: ...ontrolCenter See Software and Network User s Guide Copy paper size 46 paper type 46 using scanner glass 22 Custom telephone features on a single line 89 D Dialling a pause 43 Address Book 40 Caller ID history 42 manual 40 Outgoing Call 41 Document loading 21 22 E Envelopes 13 14 20 Error messages on LCD 64 Absorber NearFull 64 B W Print Only 64 Cannot Detect 65 Cannot Print 65 Comm Error 65 Cover ...

Page 137: ...tivation Code 37 39 Ring Delay 30 G Greyscale 120 122 H Help LCD messages 95 Menu Table 96 I Ink cartridges ink dot counter 55 replacing 55 Innobella 127 J Jams document 73 paper 75 L LCD Liquid Crystal Display 95 Brightness 10 M Macintosh See Software and Network User s Guide Maintenance routine replacing ink cartridges 55 Manual dialling 40 receive 27 Multi line connections PBX 36 N Network Prin...

Page 138: ...ring device external 27 35 connecting 35 36 Receive Mode 27 recording OGM 36 Telephone line connections 36 difficulties 86 interference VoIP 92 multi line PBX 36 type 33 Text entering 115 special characters 116 Transferring your faxes or Fax Journal report 72 Transparencies 18 20 119 Troubleshooting document jam 73 error messages on LCD 64 if you are having difficulty copying 89 document jam 73 in...

Page 139: ...om Visit us on the World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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