Brother PT-E500 User Manual Download Page 53

Page: 53 / 63

TROUBLESHOOTING

Error Messages

No Database

Found!

Database

key on the P-touch labeling system was pressed while

there is no database file saved in the P-touch labeling system.

No Data!

You tried to open a database file which doesn't contain any data in

P-touch labeling system's database function.

Bar Code Error!

The bar code labels were tried to print from a database.

The P-touch labeling system will display this message when the

selected range of the database includes invalid characters/numbers

those are not supported by the bar code protocol.

Message

Cause/Remedy

Summary of Contents for PT-E500

Page 1: ...for future reference Please visit us at http solutions brother com where you can get product support and answers to frequently asked questions FAQs Version 0 US ENG ELECTRONIC LABELING SYSTEM ELECTRONIC LABELING SYSTEM ELECTRONIC LABELING SYSTEM PT E500 INTRODUCTION EDITINGALABEL LABELPRINTING USINGTHEFILEMEMORY USINGP TOUCHSOFTWARE RESETTING MAINTENANCE TROUBLESHOOTING APPENDIX 8 1 2 3 4 5 6 7 ...

Page 2: ...rinting a Label 11 Printing a Single Page 12 Printing a Range of Pages 12 Printing Multiple Copies 12 Attaching Labels 13 USING THE FILE MEMORY 14 Storing a Label into Memory 14 Opening a Stored Label File 14 Printing a Stored Label File 15 Deleting a Stored Label File 15 USING P TOUCH SOFTWARE 16 Using P touch Editor 16 Using P touch Editor For Windows 16 Using P touch Editor For Macintosh 20 Upd...

Page 3: ...ouch Labeling System 45 Resetting the Data to Factory Settings Using the P touch Labeling System Keyboard 45 Resetting the Data Using the Menu Key 45 Maintenance 46 Cleaning the Unit 46 Cleaning the Print Head 46 Cleaning the Tape Cutter 46 TROUBLESHOOTING 47 What to do when 47 Error Messages 49 APPENDIX 53 Specifications 53 Symbols 55 Accented Characters 56 Character Attribute 57 Frames 59 Bar Co...

Page 4: ...o move the cursor to the beginning or end of the current line press the Shift key and then press the or key To move the cursor to the beginning of previous or next block press the Shift key and then press the or key Inserting Text To insert additional text into an existing line of text move the cursor to the character to the right of the position where you want to start inserting text and then ent...

Page 5: ...the keyboard to enter the symbol printed on the selected key s upper right corner Selectable Symbols excluding the user defined characters are listed in the Appendix See page 55 To use the user defined characters transfer the bitmap image to the P touch labeling system using the P touch Transfer Manager 1 A bitmap image of a user created character that is not pre installed on the P touch labeling ...

Page 6: ... select Advanced using the or key and then press the OK or Enter key 3 When selecting a symbol Press the Shift key and Symbol key to return to the previous page Press the Symbol key to go to the next page Press the Esc key to return to the previous step Before using the user defined character images transfer the images to the P touch labeling system using the P touch Transfer Manager For the P tou...

Page 7: ...accented character Press the Accent key The character you entered will change to an accented character Press the Accent key repeatedly until the desired accented character is selected or select it by using the or key Press the OK or Enter key The selected accented character is inserted into the line of text 2 3 Refer to Entering Symbols Using the Symbol Function on page 4 for detail 4 5 Up to 30 s...

Page 8: ...the character attribute by using the or key Next press the Shift key and then press the Style key to display the attributes on the screen indicates that you are now applying the attribute for that specific line only Setting Character Attributes 1 2 3 New settings are NOT applied if you do not press the OK or Enter key Press the Esc key to return to the previous step Press the Space key to set the ...

Page 9: ...ayed Select an attribute using the or key until the Frame is selected and then select a frame by using the or key Press the OK or Enter key to apply the settings 1 2 3 When Text Size is selected the total text size is modified to fit within the label When Text Width is selected the text width will be reduced to the size of x1 2 setting If further size reduction is required to fit the text into the...

Page 10: ... to the Tape Cutting Options table for a list of all available settings Setting Description Example Large Margin Automatically cuts the tape after each label is printed leaving a margin of 0 96 24 5 mm on each end This setting can be selected only when GENERAL is selected Small Margin Automatically cuts a piece of blank tape before printing the first label and then cuts the tape after each label i...

Page 11: ...m the P touch labeling system and use scissors to cut the tape Special tape Select this setting when using special tape When using Fabric Tape set No Cut for Cut Option before printing After printing remove the tape cassette from the P touch labeling system and use scissors to cut the tape When using Heat Shrink Tube set Special tape for Cut Option before printing After printing remove the Heat Sh...

Page 12: ...the Shift key and then press the or key To print the label directly from the preview screen press the Print key or open the print options screen and select a print option Refer to Printing a Label on page 11 for details The print preview is a generated image of the label and may differ from the actual label when printed The character color and tape color cannot be detected for some tape cassettes ...

Page 13: ...re not printed 4 1 2 Hold down the or key to change the number of copies faster If you select an automatic cutting option when printing multiple copies of a label a message will be displayed to confirm whether you want the labels to be cut after each label is printed To disable the message display press the Menu key select Advanced using the or key and then press the OK or Enter key Select Cut Pau...

Page 14: ... make it easier to peel the backing To remove the backing simply fold the label lengthwise with the text facing inward to expose the inside edges of the backing Next peel off the backing one piece at a time Labels may be difficult to attach to surfaces that are wet dirty or uneven The labels may peel off easily from these surfaces Be sure to read the instructions provided with Fabric Tapes Extra S...

Page 15: ... file The file is opened and displayed on the text entry screen When the file memory is full each time you save a file you will need to overwrite one of your stored files The available space in the file memory can be confirmed using the following procedure Press the Menu key select Usage using the or key and then press theOK or Enter key Select Local Content using the or key and press the OK or En...

Page 16: ...elect a file number using the or key and then press the OK or Enter key The message Delete is displayed Press the OK or Enter key to delete the file Printing a Stored Label File To print a label created using the transferred template refer to Using the Data Transferred to the P touch Labeling System on page 35 1 2 3 If you select Range specify the first page and the last page Press the Esc key to ...

Page 17: ...itor 5 1 When P touch Editor starts select whether you want to create a new layout or open an existing layout For Windows 8 Click P touch Editor 5 1 on Start Apps screen or double click P touch Editor 5 1 on the desktop When P touch Editor starts select whether you want to create a new layout or open an existing layout Using P touch Editor 1 You can also start P touch Editor using shortcuts if you...

Page 18: ...To create a new layout using a pre set layout select the desired category button 3 To connect a pre set layout to a database select the check box next to Connect Database 4 To open an existing layout click Open 5 To open the application for easily creating labels for electrical equipment management click the Cable Labeling Wizard button 2 2 1 5 4 3 ...

Page 19: ...nap mode You can easily switch between modes by using mode selection buttons Express mode This mode allows you to quickly and easily create layouts that include text and images The Express mode screen is explained below 1 Menu bar 2 Command bar 3 Draw Edit toolbar 4 Property bar 5 Layout window 6 Database window 7 Mode selection buttons 7 2 1 3 4 5 6 ...

Page 20: ... mode allows you to create layouts using a wide range of advanced tools and options The Professional mode screen is explained below 1 Menu bar 2 Standard toolbar 3 Property palette 4 Draw Edit toolbar 5 Layout window 6 Database window 7 Mode selection buttons 8 Side bar 7 2 1 3 4 8 6 5 ...

Page 21: ...or starts 1 2 If you select the Do Not Display This Dialog Again check box in the Description of Snap mode dialog box next time you will switch to Snap mode without displaying the dialog box For Windows Vista Windows 7 You can also start P touch Editor in Snap mode by clicking the Start menu All Programs Brother P touch P touch Editor 5 1 Snap mode For Windows 8 You can also start P touch Editor i...

Page 22: ... Draw Edit toolbar 3 Inspector 4 Layout window 5 Database window Snap Mode With this mode you can capture the screen print it as an image and save it for future use To start the Snap mode follow the steps below When you click Snap Mode the Description of Snap mode dialog box appears Click OK Snap mode appears If you select Do Not Display This Dialog Again you can go to Snap mode directly from the ...

Page 23: ... software update icon You must be connected to the internet in order to launch the P touch Update Software You may find that the software and the contents in this manual are different Upon installation of the P touch Update Software an icon will be installed on your desktop for your convenience Do not turn off the power when transferring data or updating software To use the P touch Update Software...

Page 24: ...uble click the P touch Update Software icon Click the Computer software update icon 3 To use the P touch Update Software you can download it from the Brother Solutions Center http solutions brother com Macintosh users can access this URL directly by clicking the icon found on CD ROM The following method can also be used to start the P touch Update Software Double click Macintosh HD Applications P ...

Page 25: ...P TOUCH SOFTWARE 24 Using P touch Editor Select the Printer and Language select the check box next to P touch Editor and then click Install A message is displayed to indicate that installation has finished 3 ...

Page 26: ...ate or open a template using P touch Editor Transfer the template to P touch Transfer Manager Transfer the template to the P touch labeling system using P touch Transfer Manager Print without using a computer the template that was transferred to the P touch labeling system Using P touch Transfer Manager For Windows 1 Prepare the P touch Editor and Open Edit the template Update the P touch Editor i...

Page 27: ...review You can check a preview of the printed template before the created template is sent to the P touch labeling system and printed If there are no problems with the displayed template click Transfer Template P touch Transfer Manager starts 1 2 3 You can also start P touch Transfer Manager using the following procedure For Windows Vista Windows 7 From the Start button click All Programs Brother ...

Page 28: ... to When you select a P touch labeling system only the data that can be sent to the selected P touch labeling system is displayed in the data list 4 Folder view Displays a list of folders and P touch labeling system When you select a folder the templates in the selected folder are displayed in the template list If you select a P touch labeling system the current templates and other data stored in ...

Page 29: ...uch labeling system Backup Only for P touch Transfer Manager Retrieves the templates and other data saved in the P touch labeling system and saves it on the computer Open Opens the selected template Print Only for P touch Library Prints the selected label template with the P touch labeling system Search Allows you to search for templates or other data that are registered to P touch Library Display...

Page 30: ...er Manager 2 2 For Windows 8 Click P touch Transfer Manager 2 2 on Start Apps screen Connect the computer and the P touch labeling system via USB and turn on the P touch labeling system The P touch labeling system model name is displayed in the folder view If you select a P touch labeling system in the folder view the current templates and other data stored in the P touch labeling system are displ...

Page 31: ...n contain a maximum of 7 lines Database 99 Only csv files can be transferred Each csv file can contain a maximum of 256 fields and 65000 records Image User defined character 99 Only bmp files can be transferred Monochrome bmp files are recommended The size limit is 2048 2048 pixels Wide images may be cropped The available space in the transfer file memory can be confirmed using the following proce...

Page 32: ...select Key Assign and then select the desired key number 6 All data transferred to the P touch labeling system is assigned a key number If the template or other data transferred to the P touch labeling system has the same key number as another template already saved in the P touch labeling system the new template will overwrite the old one You can confirm the templates key number assignments saved...

Page 33: ... confirmation message will be displayed Click OK The selected templates or other data are transferred to the P touch labeling system 7 8 You can also transfer individual items to the P touch labeling system Select the template or other data that you want to transfer and then click Transfer 9 To print data that was transferred to the P touch labeling system the P touch labeling system must be switc...

Page 34: ...ent templates and other data stored in the P touch labeling system are displayed Select the P touch labeling system to back up from and then click Backup A confirmation message is displayed Click OK A new folder is created under the P touch labeling system in the folder view The folder name is based on the date and time of the backup All of the P touch labeling system templates and other data are ...

Page 35: ...her data that are saved in the P touch labeling system Connect the computer and the P touch labeling system and turn on the P touch labeling system The model name is displayed in the folder view Right click your model and then select Delete All A confirmation message is displayed Click OK All templates and other data saved in the P touch labeling system are deleted 1 2 3 ...

Page 36: ...template has an object to be edited If necessary the template can be temporarily edited However the template cannot be saved after it is changed When the template is not linked to a database the label will be ready to print after you select the label template and type text into each of its fields When the template is linked to a database a single record or a range of records in the database linked...

Page 37: ...he OK or Enter key The contents of the database linked to the template are displayed Select the first record in the range that you want to print using the or key and then press the OK or Enter key 2 When the template is linked to a database the icon appears in the upper right corner of the screen 3 4 5 When editing templates linked to a database When an object that is not linked to the database wa...

Page 38: ...re using a database transfer the database to the P touch labeling system If a database and template are linked and transferred together the database can use only that template If the selected database range is larger than the set number of blocks and pages the data will be imported until the maximum number of blocks and pages is reached If the set number of blocks and pages is larger than the sele...

Page 39: ...or each block separately PUNCH DOWN BLOCK For each block separately Label Application Type Data Import Method Print Result for Example 1 one field per record selected Print Result for Example 2 two fields per record selected AA AA AA AB AB AB AC AC AC AD AD AD AA AA AA a a a AB AB AB b b b AA AA AB AB AA AA a a AA AB AC AD AA a AB b AA AB AC AD AE AF AA a AB b AC c AA AB AC AD AE AF AG AH AA a AB ...

Page 40: ...eld for character strings containing B If a string that contains B is found the cursor will move to that data and B will be highlighted In addition B will be stored in the internal memory If a string that contains the searched character B is not found the cursor will remain in its current position without moving and the character B will not be stored in the internal memory Type in the 2nd characte...

Page 41: ...ed and the next image is selected If necessary delete the next character A template Press the File key select Transferred Templates using the or key and then press the OK or Enter key Select the template to be deleted using the or key and then press the OK or Enter key Select Delete using or key and then press the OK or Enter key A message Delete is displayed Press the OK or Enter key Selected tem...

Page 42: ...in window is displayed 1 Menu bar Provides access to all available commands which are grouped under each menu title File Edit View Tool and Help according to their functions 2 Toolbar Provides access to frequently used commands 3 Folder view Displays a list of folders When you select a folder the templates or other data in the selected folder is displayed in the templates list 4 Templates list Dis...

Page 43: ...n edit the template Icon Button name Function Open Opens the selected template Print Only for P touch Library Prints the selected label template with the P touch labeling system Search Allows you to search for templates or other data that are registered to P touch Library Display Style Changes the file display style The program that starts depends on the type of file that is selected For example i...

Page 44: ...ct the template that you want to print and then click Print The template is printed using the connected P touch labeling system Searching for Templates or Other Data You can search for templates or other data registered to P touch Library Click Search The Search dialog box is displayed 1 ...

Page 45: ...ate or other data by specifying the file name Type Allows you to search for a template or other data by specifying the file type Size Allows you to search for a template or other data by specifying the file size Date Allows you to search for a template or other data by specifying the file date 3 4 You can register templates or other data to P touch Library by dragging and dropping it into the All ...

Page 46: ...Shift and R keys Resetting the Data Using the Menu Key Press the Menu key select Reset using the or key and then press the OK or Enter key Select the resetting method using the or key and press the OK or Enter key Resetting the P touch Labeling System All text format settings option settings and stored label files are cleared when you reset the P touch Labeling System Language and unit settings wi...

Page 47: ...ape Cutter Tape adhesive can build up on the cutter blades after repeated use dulling the blade which may result in the tape jamming Maintenance Always remove the batteries and disconnect the AC adapter before cleaning the P touch labeling system Do not use paint thinner benzene alcohol or any other organic solvent These may deform the case or damage the appearance of your P touch labeling system ...

Page 48: ...is jammed remove the tape cassette and then pull out the jammed tape and cut it Check that the end of the tape passes through the tape guide before reinstalling the tape cassette The label is not printed correctly Remove the tape cassette and reinstall it pressing it firmly until it clicks into place If the print head is dirty clean it with a cotton swab or optional print head cleaning cassette TZ...

Page 49: ... the message is displayed To disable the message display press the Menu key select Cut Pause using the or key and then press the OK or Enter key I do not know the version number of the firmware for the P touch labeling system The version number and other information for the firmware can be confirmed using the following procedure Press the Menu key select Version Info using the or key and then pres...

Page 50: ... characters No Text There is no text symbols or bar code data entered when you try to print or preview a label Enter data before continuing Incorrect Value The value entered for setting the tape length multiple copies or the numbering function is invalid Enter a valid value for the setting Tape Cassette Changed The tape cassette selected for printing is different from the tape cassette installed i...

Page 51: ...ape cassette Insert 0 23 Tape Cassette Insert 6mm Tape Cassette A 0 23 6 mm tape cassette is not installed when Template or Block Layouts for 0 23 6 mm tape is selected Install a 0 23 6 mm tape cassette Insert 0 13 Tape Cassette Insert 3 5mm Tape Cassette A 0 13 3 5 mm tape cassette is not installed when Template or Block Layouts for 0 13 3 5 mm tape is selected Install a 0 13 3 5 mm tape cassette...

Page 52: ...ew bar code You can only use up to five bar codes in each label You can enter up to two bar codes when is selected in flag layout Text Too Large The text size is too large Select a different size option System Error 02 Please contact Brother customer service Refer to the Quick Setup Guide for the contact information Select Other Cut Option The tape length set using the tape length setting is short...

Page 53: ...a You tried to open a database file which doesn t contain any data in P touch labeling system s database function Bar Code Error The bar code labels were tried to print from a database The P touch labeling system will display this message when the selected range of the database includes invalid characters numbers those are not supported by the bar code protocol Message Cause Remedy ...

Page 54: ...r HSe tube cassette 0 23 0 34 0 46 0 69 0 93 5 8 mm 8 8 mm 11 7 mm 17 7 mm 23 6 mm widths No of lines 0 94 24 mm tape 1 7 lines 0 70 18 mm tape 1 5 lines 0 47 12 mm tape 1 3 lines 0 35 9 mm tape 1 2 lines 0 23 6 mm tape 1 2 lines 0 13 3 5 mm tape 1 line Cut option Large Margin Small Margin Chain No cut Special tape Memory local files Memory buffer size Maximum 18297 characters File storage Maximum...

Page 55: ...sette and batteries Other Operating temperature humidity 50 F 95 F 10 C 35 C 20 80 humidity without condensation Maximum wet bulb temperature 80 6 F 27 C 1 Actual character size may be smaller than maximum print height 2 Not included 3 Visit us at http solutions brother com for the latest information about the recommended batteries Item Specification ...

Page 56: ... Symbols Punctuation Datacom Audio Visual Electrical Arrows Safety Prohibited Brackets Mathematics Greek Super Subscript Bullets Currency Misc The symbols shown in the table may look slightly different on the P touch labeling system LCD and when printed ...

Page 57: ...APPENDIX 56 Accented Characters Accented Characters Character Accented Characters Character Accented Characters a n A N c o C O d r D R e s E S g t G T i u I U k y K Y l z L Z ...

Page 58: ...ry HEL Helsinki BEL Belgium BRU Brussels ATL Atlanta US US ADM Adams LA Los Angeles BRN Brunei SGO San Diego SOF Sofia FLO Florida GER Germany Size Auto When Auto is selected the text is automatically adjusted to print in the largest size available for each tape width 18pt 48pt 12pt 42pt 9pt 36pt 6pt 24pt Width x 2 x 2 3 x 3 2 x 1 2 x 1 ...

Page 59: ...t Center Just Justify The actual printed font size depends on the tape width number of characters and number of input lines Once characters reach a minimum size the selected font will default to a custom font which is based on the Helsinki style This allows labels to print using the smallest text possible on narrow or multi line labels All 6 point text is printed in Helsinki except in default sett...

Page 60: ...e Result Frame Off 4 1 5 2 6 3 7 Bar Codes Attribute Value Protocol CODE39 CODE128 EAN 8 EAN 13 GS1 128 UCC EAN 128 UPC A UPC E I 2 5 ITF CODABAR Width Small Large Under characters printed below bar code On Off C Digit check digit Off On only available for the CODE39 I 2 5 and CODABAR protocols ...

Page 61: ...E128 GS1 128 UCC EAN 128 Special Character Special Character SPACE Special Character Special Character Special Character SPACE DC3 DC4 NAK SYN NUL ETB CAN SOH EM STX SUB ETX ESC EOT ENQ FS ACK BEL GS BS HT RS LF VT US FF DEL CR FNC3 SO FNC2 SI FNC4 DLE FNC1 DC1 DC2 ...

Page 62: ... A P touch Editor layout that uses the split printing function enlarging the label and printing it on 2 or more labels cannot be transferred Only the first seven lines of text typed into a database field is read by the P touch labeling system Fields that extend out of the print area may not print completely Notes on Transferring Templates The printed label may differ from the image that appears in...

Page 63: ......

Search results

Summary of Contents for PT-E500

Reviews:

Related manuals for PT-E500

Brands by name

Popular brands

Brother PT-E500, User Manual

Search results

Summary of Contents for PT-E500

Reviews:

Related manuals for PT-E500

Brands by name

Popular brands