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Brother
®
One Year Limited Warranty and Replacement Service
(This warranty is valid only within the United States.)
Who is covered:
• This limited warranty (“warranty”) is given only
to the original end-use/retail purchaser (referred
to in this warranty as “Original Purchaser”) of
the accompanying product, consumables and
accessories (collectively referred to in this
warranty as “this Product”).
• If you purchased a product from someone other
than an authorized Brother reseller in the United
States or if the product was used (including but
not limited to floor models or refurbished
product), prior to your purchase you are not the
Original Purchaser and the product that you
purchased is not covered by this warranty.
What is covered:
• This Product includes a Machine and
Consumable and Accessory Items. Consumable
and Accessory Items include but are not limited
to label cassettes, cutters, stamps, power
adapters, cases and batteries.
• Except as otherwise provided herein, Brother
warrants that the Machine and the accompanying
Consumable and Accessory Items will be free
from defects in materials and workmanship,
when used under normal conditions.
• This warranty applies only to products purchased
and used in the United States. For products
purchased in, but used outside, the United States,
this warranty covers only warranty service within
the United States (and does not include shipping
outside the United States).
What is the length of the Warranty Period(s):
• Machines have a two-stage warranty: 90 days
from the original purchase date and an
additional warranty up to one year from the
original purchase date.
• Consumable and Accessories Items accompanying
the Machine have a one-stage warranty: 90 Days
from the original purchase date.
What is NOT covered:
This warranty does not cover:
(1) Physical damage to this Product;
(2) Damage caused by improper installation,
improper or abnormal use, misuse, neglect or
accident (including but not limited to
transporting this Product without the proper
preparation and/or packaging);
(3) Damage caused by another device or software
used with this Product (including but not limited to
damage resulting from use of non Brother
®
-brand
parts and Consumable and Accessory Items);
(4) Consumable and Accessory Items that expired
in accordance with a rated life; and,
(5) Problems arising from other than defects in
materials or workmanship.
This limited warranty is VOID if this Product has
been altered or modified in any way (including but
not limited to attempted warranty repair without
authorization from Brother and/or alteration/
removal of the serial number).
What to do if you think your Product is eligible for
warranty service:
Report your issue to either our Customer Service
Hotline at 1-877-478-6824 or a Brother Authorized
Service Center
within the applicable warranty
period
. Supply Brother or the Brother Authorized
Service Center with a copy of your dated bill of sale
showing that this Product was purchased within the
U.S. For the name of local Brother Authorized
Service Center(s), call 1-800-521-2846.
What Brother will ask you to do:
After contacting Brother or a Brother Authorized
Service Center, you may be required to deliver (by
hand if you prefer) or send the Product properly
packaged, freight prepaid, to the Authorized
Service Center together with a photocopy of your
bill of sale.
You are responsible for the cost of shipping,
packing product, and insurance (if you desire). You
are also responsible for loss or damage to this
Product in shipping.
What Brother will do:
First 90 Days: If the problem reported concerning
your Machine and/or accompanying Consumable
and Accessory Item(s) is covered by this warranty
and if you first reported the problem to Brother or an
Authorized Service Center within 90 days from the
date of original purchase, Brother or its Authorized
Service Center will repair or replace the Machine
and/ or accompanying Consumable and Accessory
Item(s) at no charge to you for parts or labor. The
decision as to whether to repair or replace the
Machine and/or accompanying Consumable and
Accessory Item(s) is made by Brother in its sole
discretion. Brother reserves the right to supply a
refurbished or remanufactured replacement
Machine and/or accompanying Consumable and
Accessory Item(s) and use refurbished parts
provided such replacement products conform to the
manufacturer’s specifications for new product/
parts. The repaired or replacement Machine and/or
accompanying Consumable and Accessory Item(s)
will be returned to you freight prepaid or made
available for you to pick up at a conveniently
located Authorized Service Center.
