Brother MFC-J5730DW Reference Manual Download Page 27

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Error Message

Action

Unable to Scan XX

Disconnect the machine from the power for several minutes, and then
reconnect it.

If you cannot print received faxes, transfer them to another fax
machine or to your computer.

For more information, see the

Online User's Guide

Transfer Your

Faxes or Fax Journal Report

Unusable Device

Disconnect device
from front
connector & turn
machine off &
then on

A broken device is connected to the USB direct interface.

Unplug the device from the USB direct interface, then press

turn the machine off and then on again.

Unusable Device

Please disconnect
USB device.

A USB device or USB flash drive that is not supported has been
connected to the USB direct interface.

Unplug the device from the USB direct interface. Turn the machine off
and then on again.

Wrong Ink
Cartridge

The ink cartridge model number is not compatible with your machine.

Verify whether the cartridge model number will work with your
machine.

See

Related Information

Supply Specifications

at the end of this

section.

Wrong Ink Colour

Check which ink cartridges are not matched by colour to their ink
cartridge positions and move them to their correct positions.

Wrong Tray
Settings

Follow the instructions on the Touchscreen and try to print again.

Configure the paper size setting for the tray according to the LCD
instructions.

• Telephone Line Interference/VoIP on page 15
• Supply Specifications on page 29

Related Information

Summary of Contents for MFC-J5730DW

Page 1: ...ds keeping this guide next to your Brother machine for quick reference Online User s Guide This Reference Guide contains basic instructions and information for your Brother machine For more advanced instructions and information see the Online User s Guide at solutions brother com manuals ...

Page 2: ...int Scan Copy and Fax operations and basic machine maintenance See troubleshooting tips Printed In the box Online User s Guide This guide includes the additional contents of the Reference Guide In addition to information about the PC Print Direct Print Scan Copy Fax Internet services Mobile Functions and Brother ControlCenter operations useful information is included about using the machine on a n...

Page 3: ...the Touchscreen Adjust the angle of the control panel by lifting it 2 Menu buttons Back Press to go back to the previous menu Home Press to return to the Home screen Cancel Press to cancel an operation 3 Dial Pad Press the numbers to dial telephone or fax numbers and to enter the number of copies 1 General Information 2 ...

Page 4: ...ill display Shutting Down and will stay on for a few seconds before turning itself off If you have connected an external telephone or TAD it is always available If you turn the machine off using it will still clean the print head periodically to maintain print quality To prolong print head life provide better ink efficiency and maintain print quality keep your machine connected to a power source a...

Page 5: ...nd Scan operations Home Screen 2 2 7 1 5 3 4 6 Home Screen 2 provides access to additional features such as Web Apps and USB operations Home Screen 3 2 7 1 5 3 4 6 Home Screen 3 provides access to additional features such as A3 Copy Shortcuts and Download Software operations 1 Date Time Displays the date and time set on the machine 2 Quiet Mode This icon appears when the Quiet Mode setting is set ...

Page 6: ...k menu When an ink cartridge is near the end of its life or having a problem an error icon is displayed on the ink colour 7 Modes Fax Press to access Fax mode Copy Press to access Copy mode Scan Press to access Scan mode Web Press to connect the Brother machine to an Internet service For more information see the Online User s Guide Apps Press to connect the Brother machine to the Brother Apps serv...

Page 7: ...ith a sharp object such as a pen or stylus It may damage the machine This product adopts the font of ARPHIC TECHNOLOGY CO LTD DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine Doing this may cause an error New Information from Brother New information from Brother appears in the information bar when the notification settings such as Message from Brother and...

Page 8: ... appears tap or click Brother Utilities Windows 10 Click All apps Brother Brother Utilities 2 Select your machine 3 Select the operation you want to use Uninstall the Brother Software and Drivers Windows 1 Launch Brother Utilities 2 Click the drop down list and then select your model name if not already selected Click Tools in the left navigation bar and then click Uninstall Follow the instruction...

Page 9: ...cled paper only Adjust the paper guides Landscape orientation A5 A6 Photo Photo L Photo 2L Index card Envelopes Adjust the paper guides Portrait orientation A3 Ledger Legal Folio Mexico Legal India Legal Glossy photo paper is not available A3 Ledger Legal Folio Mexico Legal India Legal Plain paper and Recycled paper only Extend the tray using the green slider then adjust the paper guides Portrait ...

Page 10: ... Folio Mexico Legal India Legal A5 A6 Photo Photo L Photo 2L Index card Envelopes 1 2 Adjust the MP tray paper guides Portrait orientation For more information see the Online User s Guide Load Paper 2 Unfold the paper support flap 2 1 3 Change the paper size setting in the machine s menu if needed 2 Paper Handling 9 ...

Page 11: ...1 3 Place your document face up in the ADF as shown in the illustration until you feel the document touch the feed rollers and the machine beeps Load Documents on the Scanner Glass 1 Lift the document cover 2 Place the document face down in the upper left corner of the scanner glass as shown in the illustration 3 Close the document cover 10 ...

Page 12: ... 1 From an application such as Apple TextEdit click the File menu and then select Print 2 Select Brother MFC XXXX where XXXX is the name of your model 3 Click Print 4 Complete your print operation Various Printing To use the various printing features click the printing properties or preferences button to change the printer setting Print on Both Sides of the Paper Automatically Print More Than One ...

Page 13: ...hen enter the number of copies using the Touchscreen keyboard Press OK You can also press or on the Touchscreen or use the dial pad numbers 5 Press OK 6 Repeat the last three steps until you have selected all the photos you want to print 7 Press OK 8 Read and confirm the displayed list of options 9 To change the print settings press Print Settings When finished press OK 10 Press Start Print Settin...

Page 14: ... using the Touchscreen keyboard Press OK You can also press or on the Touchscreen or use the dial pad numbers Options Press to change the copy settings for the next copy only When you have finished changing settings press OK After you have finished selecting new options you can save them by pressing the Save as Shortcut button 5 Press Mono Start or Colour Start To stop copying press Other Copy Opt...

Page 15: ... moves to the middle of the Touchscreen and is highlighted in blue 4 Press to PC 5 Press to File 6 If the machine is connected over the network swipe up or down or press a or b to display the computer where you want to send the data and then press the computer name If the LCD prompts you to enter a PIN use the LCD to enter the four digit PIN for the computer and then press OK 7 Do one of the follo...

Page 16: ...ices Brother recommends changing the compatibility setting to Basic for VoIP Normal sets the modem speed at 14 400 bps High sets the modem speed at 33 600 bps 3 Press VoIP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line Error and Maintenance Messages on page 21 Related Information Send a Fax 1 Load your document in the ADF or place it o...

Page 17: ...ons When finished press OK 5 Press Fax Start 6 Do one of the following If you are using the ADF the machine starts scanning and sending the document If you are using the scanner glass and selected Mono in the Colour Setting the machine starts scanning the first page Go to the next step If you are using the scanner glass and selected Colour in the Colour Setting the Touchscreen asks if you want to ...

Page 18: ...n external telephone or external telephone answering device connected on the same line as the machine Yes Fax Only No No No Manual Yes External TAD Fax Tel Are you using the voice message function of an external telephone answering device Do you want the machine to answer fax and telephone calls automatically Yes 1 Press Settings All Settings Fax Setup Receive Receive Mode If the option to change ...

Page 19: ...chscreen asks you to check the print quality of each colour Press the number of the pattern 1 4 that most closely matches the printing result 6 Do one of the following If print head cleaning is needed press Start to start the cleaning procedure If print head cleaning is not needed the Maintenance screen reappears on the Touchscreen Press 7 After the cleaning procedure is finished the Touchscreen a...

Page 20: ... Alignment 2 Press Next 3 Swipe up or down or press a or b to display the paper size that needs a print alignment adjustment and then press it 4 Press Basic alignment or Advanced alignment 5 Load the selected paper size in the tray and then press Start The machine prints the Alignment Check Sheet A 6 For the A pattern swipe up or down or press a or b to display the number of the test print with th...

Page 21: ...the machine and the computer or the wireless connection is set up on both the machine and your computer For network models The access point for wireless router or hub is turned on and its link button is blinking To find the error and the solution check the LCD or the machine s status in Status Monitor on your computer Using the LCD Using the Status Monitor 1 Follow the messages on the LCD 2 See th...

Page 22: ...T Call Sign is set to On You cannot change the Receive Mode from Manual to another mode Set BT Call Sign to Off For more information see the Online User s Guide Enable the Machine to Work with BT Call Sign with Your External Telephone only Cannot Detect Take out the new ink cartridge and reinstall it slowly and firmly until it locks into place For more information see the Online User s Guide Repla...

Page 23: ...r your local Brother dealer Ink Absorber Pad Full The ink absorber box or flushing box must be replaced Contact Brother customer service or your local Brother Authorised Service Centre to have your machine serviced Reasons for cleaning are 1 The machine automatically cleans itself after you remove the power cord and plug it back in 2 After a paper jam has been cleared the machine automatically cle...

Page 24: ...r machine can only save to your USB flash drive if it contains fewer than 999 files Delete unused files and try again Delete unused files from your USB flash drive to make some free space and then try again No Caller ID There is no incoming call history You did not receive calls or you have not subscribed to the Caller ID service from your telephone company To use the Caller ID feature contact you...

Page 25: ...tch Tray 1 Paper Size Mismatch MP Tray Paper Size Mismatch Tray 2 1 Check that the paper size you selected on the machine s display matches the size of the paper in the tray For more information see the Online User s Guide Change the Paper Size and Paper Type 2 Make sure you loaded the paper in the proper orientation and set the paper guides at the indicators for your paper size For more informati...

Page 26: ...per between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris Tray 1 Settings Tray 2 Settings MP Tray Settings This message is displayed when the setting to confirm the paper type and size is enabled To not display this confirmation message change the setting to Off For more information see the Online User s Guide Change the Check Paper Size Setting...

Page 27: ...flash drive that is not supported has been connected to the USB direct interface Unplug the device from the USB direct interface Turn the machine off and then on again Wrong Ink Cartridge The ink cartridge model number is not compatible with your machine Verify whether the cartridge model number will work with your machine See Related Information Supply Specifications at the end of this section Wr...

Page 28: ...g you entered may be incorrect Reconfirm the wireless network settings If you do not know this information ask your network administrator TS 04 Unsupported authentication encryption method has been detected on your wireless access point router Your wireless access point router is using an authentication encryption method that is not supported by the device Check that you are selecting the correct ...

Page 29: ...ove the cursor Making corrections If you entered an incorrect character and want to change it press d or c to highlight the incorrect character Press and then enter the correct character To insert a character press d or c to move the cursor to the correct place and then enter the character Press for each character you want to erase or press and hold to erase all the characters Information for comp...

Page 30: ...igh Yield Magenta LC3217M Black Yellow Cyan and Magenta Approximately 550 pages 1 For more information about replacement supplies visit us at www brother com pageyield What is Innobella Innobella is a range of genuine supplies offered by Brother The name Innobella derives from the words Innovation and Bella meaning Beautiful in Italian and is a representation of the innovative technology providing...

Page 31: ...Visit us on the World Wide Web www brother com Made from 100 recycled paper excludes cover D00FFR001 00 UK Version 0 ...

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