Error and Maintenance Messages
The most common error and maintenance messages are shown in the table. For more detailed
information, see the
Online User's Guide
.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's
FAQs & Troubleshooting
page on the Brother Solutions Center at
Error Message
Action
Black and White
Print Only
Replace ink.
One or more of the colour ink cartridges have reached the end of their
lives.
Replace the ink cartridges.
For more information, see the
Online User's Guide
:
Replace the Ink
Cartridges
.
The machine may stop all print operations and you may not be able to
use the machine until you install a new ink cartridge in the following
cases:
• If you unplug the machine or remove the ink cartridge.
• If you select the
Slow Drying Paper
option on the machine or in
the printer driver.
BT Call Sign On
BT Call Sign is set to On. You cannot change the Receive Mode from
Manual to another mode.
Set BT Call Sign to Off.
For more information, see the
Online User's Guide
:
Enable the
Machine to Work with BT Call Sign (with Your External Telephone
only)
.
Cannot Detect
Take out the new ink cartridge and reinstall it slowly and firmly until it
locks into place.
For more information, see the
Online User's Guide
:
Replace the Ink
Cartridges
.
Remove the used ink cartridge and install a new one.
Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.
Slowly turn the ink cartridge so that the ink supply port is pointing
downwards, and then reinstall the cartridge.
Check the model numbers of the ink cartridges and install the correct
ink cartridges.
See
Related Information
:
Supply Specifications
at the end of this
section.
Cannot Detect Ink
Volume
Replace the cartridge with a Brother Original ink cartridge. If the error
message remains, contact Brother customer service or your local
Brother dealer.
B
Troubleshooting
21
