Brother MFC-J480DW User Manual Download Page 1

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Basic User's Guide

MFC-J480DW

Online User's Guide

This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and
information, see the Online User's Guide at
solutions.brother.com/manuals

Summary of Contents for MFC-J480DW

Page 1: ...480DW Online User s Guide This Basic User s Guide contains basic instructions and information for your Brother machine For more advanced instructions and information see the Online User s Guide at solutions brother com manuals ...

Page 2: ...e of Purchase Place of Purchase 1 The serial number is on the back of the machine Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product online at http www brother com html registration 2015 Brother Industries Ltd All rights reserved ...

Page 3: ...nned images crop and rotate images and then print them using the machine Fax You can fax photos and documents that are stored on your mobile device You can also view faxes which are received by the machine on your mobile device Check the Machine Status You can check the remaining ink levels and other information and view error solutions For more information see the Mobile Print Scan Guide for Brot...

Page 4: ... machine on a network HTML and PDF file Brother Solutions Center 1 Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to Internet services PDF file Brother Solutions Center 1 AirPrint Guide This Guide provides information for using AirPrint to print from OS X v1...

Page 5: ... Print using the AirPrint function AirPrint Guide Print using the Google Cloud Print function Google Cloud Print Guide Print data downloaded from a cloud service Web Connect Guide Fax Send and receive a fax Basic User s Guide Transfer a fax to your computer Online User s Guide Send and receive a fax using your computer Basic User s Guide Send and view a fax using your mobile device Brother iPrint ...

Page 6: ...ayout Provides step by step instructions Feature summary at the top of the page 1 2 3 4 1 Search Box 2 Navigation 3 Summary 4 Step by Step To View Online User s Guides To view the Online User s Guide and other available guides visit solutions brother com manuals For Windows users only you can also access your machine s guides by using Brother Utilities The Brother Utilities tool is included in the...

Page 7: ...hooting page on the Brother Solutions Center at http support brother com Provides several ways to search Displays related questions for more information Receives regular updates based on customer feedback Since the Brother Solutions Center is updated regularly this screenshot is subject to change without notice v ...

Page 8: ...s the operating environment conditions for installation or special conditions of use Tips icons provide helpful hints and supplementary information Bold Bold style identifies buttons on the machine s control panel or computer screen Italics Italicised style emphasises an important point or refers you to a related topic Courier New Courier New font identifies messages shown on the machine s LCD Mos...

Page 9: ...ine s performance up to date check there for the latest firmware upgrades Compilation and Publication Notice This manual has been compiled and published to provide the latest product safety information at the time of publication The information contained in this manual may be subject to change For the latest manual visit us at solutions brother com manuals vii ...

Page 10: ...cument Windows 11 Print on Both Sides of the Paper Automatically Automatic 2 sided Printing Windows 11 Print More Than One Page on a Single Sheet of Paper N in 1 Windows 12 Print Photos from ControlCenter4 Windows 12 4 Copy 14 Copy a Document 14 Copy Settings 15 Copy Options 15 5 Scan 17 Scan from Your Computer Windows 17 Scan Using ControlCenter4 Home Mode Windows 17 Scan Using the Scan Button on...

Page 11: ...ter PC FAX 30 Send Faxes from Your Computer 30 Receive Faxes on Your Computer Windows only 30 A Routine Maintenance 32 Clean the Scanner 32 Check the Print Quality 32 Check the Print Alignment from Your Brother Machine 34 B Troubleshooting 35 Identify the Problem 35 Error and Maintenance Messages 37 Transfer Your Faxes or Fax Journal Report 42 Troubleshooting for Wireless LAN setup 44 Wireless LAN...

Page 12: ...rystal Display LCD Displays messages to help you set up and use the machine Adjust the angle of the control panel by lifting it 2 Mode buttons FAX Press to switch the machine to FAX Mode SCAN Press to switch the machine to SCAN Mode 1 General Information 1 General Information 1 ...

Page 13: ...menu OK Press to choose a setting d or c Press to adjust the ring volume while the machine is idle Press to store Speed Dial and Group numbers in the machine s memory Press to look up and dial numbers that are stored in the machine s memory Press to configure the wireless settings while the machine is idle a or b Press to scroll through the menus and options d or c Press to move the cursor left or...

Page 14: ...p the handset of an external telephone during the F T ring pseudo double ring press Hook to talk Redial Pause Press to dial the last 30 numbers you called Press to insert a pause when dialling numbers 5 Dial Pad Use to dial fax and telephone numbers Use as a keyboard to enter text or characters 6 Stop Exit Press to stop an operation Press to exit from a menu 1 General Information 3 ...

Page 15: ...in print quality To prolong print head life provide better ink efficiency and maintain print quality keep your machine connected to a power source at all times 8 Start buttons Mono Start Press to start sending faxes in monochrome Press to start making copies in monochrome Press to start scanning documents in colour or monochrome depending on the scan setting Colour Start Press to start sending fax...

Page 16: ...ator in the LCD displays the current wireless signal strength The wireless access point cannot be detected You can configure wireless settings by pressing on the control panel For more information see the Quick Setup Guide 3 Ink Displays the available ink volume When an ink cartridge is near the end of its life or having a problem an error icon is displayed on the ink colour 4 Date Time Displays t...

Page 17: ...o the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities 2 Select your machine 3 Choose the operation you want to use Uninstall the Brother Software and Drivers Windows 1 Launch Brother Utilities 2 Click the drop down list and then ...

Page 18: ...ou load a different paper size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 Pull the paper tray completely out of the machine 2 Open the output paper tray cover 1 1 3 Gently press and slide the paper width guides 1 and then the paper length guide 2 to fit the paper size 1 2 4 Fan the stack of paper well 5 Gently load paper in the pa...

Page 19: ...bine it with the paper you are adding Always fan the stack of paper well to prevent the machine from feeding multiple pages 6 Gently adjust the paper width guides 1 to fit the paper Make sure the paper guides touch the edges of the paper 1 7 Close the output paper tray cover Slowly push the paper tray completely into the machine 8 While holding the paper tray in the machine pull out the paper supp...

Page 20: ... get the best print quality set the machine for the type of paper you are using When you change the size of the paper you load in the tray you must change the Paper Size setting on the LCD at the same time 1 Press Settings 2 Press a or b to select the following a Select General Setup Press OK b Select Paper Type Press OK c Select Plain Paper Inkjet Paper Brother BP71 or Other Glossy Press OK d Sel...

Page 21: ...original packaging and keep it sealed Keep the paper flat and away from moisture direct sunlight and heat Avoid touching the shiny coated side of photo paper IMPORTANT DO NOT use the following kinds of paper Damaged curled wrinkled or irregularly shaped 1 1 1 2 mm or greater curl may cause jams to occur Extremely shiny or highly textured Paper that cannot be arranged uniformly when stacked Paper m...

Page 22: ... Online User s Guide Print from Your Computer Windows Print on Both Sides of the Paper Automatically Automatic 2 sided Printing Windows Make sure the back cover is closed If paper is curled straighten it and put it back in the paper tray Use regular paper or thin paper DO NOT use bond paper If the paper is thin it may wrinkle 1 Select the print command in your application 2 Select Brother MFC XXXX...

Page 23: ...mand in your application 2 Select Brother MFC XXXX where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 In the Orientation field select either the Portrait or Landscape option to set the orientation of your printout If your application software contains a similar layout feature we recommend using the one in the applic...

Page 24: ... 5 Select images you want to print by clicking the image in the image viewer and selecting the check box under the image 6 Specify the number of copies you want to print 1 99 by clicking 7 Click Print The print settings window appears 8 Configure the settings for the Paper Size Media Type and Layout options 9 Click the Start Printing button 3 Print 13 ...

Page 25: ... 3 Press COPY The LCD displays Press Start Normal Quality Paper Type Paper Size 01 4 Enter the number of copies using the dial pad 5 Change the copy settings if needed Press a or b to scroll through the copy settings When the setting you want is highlighted press OK When you load paper other than A4 size Plain Paper you must change the Paper Size and Paper Type settings 6 When finished press Mono ...

Page 26: ...ng on paper other than A4 size you must change the Paper Size setting Enlarge Reduce 100 Enlarge Select an enlargement ratio for the next copy Reduce Select a reduction ratio for the next copy Fit to Page Adjusts the copy size to fit on the paper size you have set Custom 25 400 Enter an enlargement or reduction ratio Density Increase the density to make the text darker Decrease the density to make...

Page 27: ...ackground Removes the document s background colour in copies The white background becomes more apparent This saves some ink and may make certain copies easier to read Set New Default Saves the copy settings that you use most often by setting them as the default settings Factory Reset Restores any changed copy settings to the factory settings 16 ...

Page 28: ...the Scan tab 4 Select the Document Type 5 Change the document s Scan Size if needed 6 Click Scan The machine starts scanning and the scanned image appears in the image viewer 7 If you scanned multiple pages using the ADF click the left or right arrow buttons to preview each scanned page 8 Crop the scanned image if needed 9 Do one of the following Click Save to save scanned data Click Print to prin...

Page 29: ...press OK If the LCD prompts you to enter a PIN use the control panel to enter the four digit PIN for the computer and then press OK 5 Do one of the following To change the settings go to the next step To use the default settings press Mono Start or Colour Start Scan Type depends on the default settings Pressing Mono Start or Colour Start does not allow you to change the settings 6 Press a or b to ...

Page 30: ...ize for your document Remove Background Change the amount of background colour that is removed 9 Press Mono Start or Colour Start Scan Type depends on the settings you have selected Pressing Mono Start or Colour Start does not allow you to change the settings 5 Scan 19 ...

Page 31: ...tings 2 Press a or b to select the following a Select Initial Setup Press OK b Select Compatibility Press OK c Select Normal or Basic for VoIP Press OK Basic for VoIP reduces the modem speed to 9 600 bps and turns off colour fax receiving and ECM except for colour fax sending Unless interference is a recurring problem on your telephone line you may prefer to use it only when needed To improve comp...

Page 32: ... is a pseudo double ring made by your machine Manual To receive a fax in Manual mode lift the handset of the external telephone or press the Hook button When you hear fax tones short repeating beeps press the Start button and then select Receive to receive a fax You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine External TAD External TAD m...

Page 33: ... No Manual Yes External TAD Fax Tel Are you using the voice message function of an external telephone answering device Do you want the machine to answer fax and telephone calls automatically Yes 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select Receive Mode Press OK For some countries If you cannot change the Receive Mode option ...

Page 34: ... Fax and Telephone Problems on page 46 Troubleshooting for Other Fax Problems on page 47 Related Information 6 Fax 23 ...

Page 35: ...ice call Press OK 3 Press Stop Exit Even if the caller hangs up during the pseudo double ringing the machine will continue to ring for the set time Set the Number of Rings Before the Machine Answers Ring Delay When somebody calls your machine you will hear the normal telephone ring sound The number of rings is set in the Ring Delay option The Ring Delay setting sets the number of times the machine...

Page 36: ...ered with the fax or telephone number d Press a or b to select Complete and then press OK To store another Speed Dial code repeat these steps 4 Press Stop Exit Change or Delete Address Book Names or Numbers You can change or delete an Address Book name or number that has already been stored 1 Press Address Book 2 Press a or b to select Set Speed Dial and then press OK 3 Press a or b to select the ...

Page 37: ...6 Press Stop Exit 26 ...

Page 38: ... way when you get an incoming call you can identify the number being called by its ring Voice Over Internet Protocol VoIP VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line Your machine may not work with some VoIP systems If you have questions about how to connect your machine to a VoIP system contact your VoIP provider Connection of an External...

Page 39: ... a number from the Caller ID history Not available for Taiwan and some countries Press a or b to select the following a Select Caller ID hist Press OK b Select the number you want and then press OK c Select Send a fax Press OK Address Book Select a number from the Address Book Press a or b to select the following a Select Address Book Press OK b Select Search Press OK c Do one of the following Ent...

Page 40: ...ur Start the LCD asks if you want to send a colour fax Press 1 to confirm The machine starts dialling and sending the document 7 When the LCD displays Next Page do one of the following Press 1 to scan another page Place the next page on the scanner glass and then press OK The machine starts scanning the page Press 2 to send a fax or press Mono Start again when finished scanning pages The machine s...

Page 41: ...machine and then faxed to the recipient Contact the application s vendor if you need more support Receive Faxes on Your Computer Windows only Use Brother s PC FAX software to receive faxes on your computer screen them and print only those faxes you want Even if you turn off your computer at night or on the weekend for example your machine will receive and store your faxes in its memory The number ...

Page 42: ...ive Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Receive 2 Confirm the message and click Yes The PC FAX Receive window appears The PC FAX Receive icon also appears in your computer task tray 6 Fax 31 ...

Page 43: ...d text appear or if text is missing on your printouts the print head nozzles may be clogged Print the Print Quality Check Sheet and look at the nozzle check pattern 1 Press Settings 2 Press a or b to select the following a Select Ink Maintenance Press OK b Select Impr PrintQuality Press OK c Select Impr PrintQuality again Press OK 3 Press Colour Start The machine prints the Print Quality Check She...

Page 44: ...r Start The machine prints the Print Quality Check Sheet again Check the quality of the four colour blocks on the sheet again If you clean the print head and the print has not improved try installing a new Genuine Brother Brand replacement ink cartridge for each problem colour Try cleaning the print head again If the print has not improved contact Brother customer service or your local Brother dea...

Page 45: ...Colour Start The machine starts printing the Alignment Check Sheet A 5 For the A pattern press d or c to select the number of the test print that has the fewest visible vertical stripes 1 9 and then press OK In the example above row number 6 is the best choice Repeat this step for the rest of the patterns When the print alignment is not adjusted correctly text looks blurry or crooked like this Aft...

Page 46: ... computer or the wireless connection is set up on both the machine and your computer For network models The access point for wireless router or hub is turned on and its link button is blinking Check the LCD or the machine s status in Status Monitor on your computer Find the Error Find the Solution Using the Status Monitor Double click the icon in the task tray Windows If you check Load Status Moni...

Page 47: ...s on the LCD 2 See the instructions in the following Error and Maintenance Messages table 3 If you cannot resolve the error please refer to the Online User s Guide Error and Maintenance Messages or see FAQs on the Brother Solutions Center at http support brother com 36 ...

Page 48: ...es If you unplug the machine or take out the ink cartridge Windows If you select Slow Drying Paper in the Basic tab of the printer driver Macintosh If you select Slow Drying Paper in the Print Settings drop down list of the printer driver Cannot Detect Take out the new ink cartridge and reinstall it slowly and firmly until it latches For more information see the Online User s Guide Replace the Ink...

Page 49: ...end of this section Document Jam The document was not inserted or fed correctly or the document scanned from the ADF was too long See Related Information Document Jams at the end of this section DR Mode in Use For some countries FaxAbility On For New Zealand For some countries The machine is in Distinctive Ring mode You cannot change the Receive Mode from Manual to another mode Set Distinctive Rin...

Page 50: ...isplays Cannot Print For more information see the Online User s Guide Replace the Ink Cartridges You can still scan even if the ink is low or needs to be replaced Jam A Inside Front Repeat Jam A Remove the jammed paper See Related Information Printer Jam or Paper Jam at the end of this section Make sure the paper length guide is set to the correct paper size Jam B Front Repeat Jam B Remove the jam...

Page 51: ...efill the paper tray and then press Mono Start or Colour Start Remove and reload the paper and then press Mono Start or Colour Start The Jam Clear Cover is not closed correctly No Paper Fed Again Clean the paper pick up rollers For more information see the Online User s Guide Clean the Paper Pick up Rollers Not Registered You tried to access a Speed Dial number that has not been stored in the mach...

Page 52: ...loaded the paper in a Portrait position by setting the paper guides at the indicators for your paper size 3 After you have checked the paper size and the paper position follow the on screen instructions If you are printing from your computer make sure the paper size you chose in the printer driver matches the size of paper in the tray For more information see the Online User s Guide Print Settings...

Page 53: ...ect it For more information see the Online User s Guide Transfer Your Faxes or Fax Journal Report Wrong Ink Cartridge The ink cartridge model number is not compatible with your machine Verify the cartridge model number will work with your machine See Related Information Supply Specifications at the end of this section Wrong Ink Colour Check which ink cartridges are not matched by colour to their i...

Page 54: ...For more information see the Online User s Guide Transfer Your Faxes or Fax Journal Report B Troubleshooting 43 ...

Page 55: ...ct Reconfirm the SSID and security information and re enter the correct information if needed TS 04 The Authentication Encryption methods used by the selected wireless access point router are not supported by your machine For infrastructure mode change the authentication and encryption methods of the wireless access point router Your machine supports the following authentication methods WPA Person...

Page 56: ...ettings using WPS or AOSS you must operate both your machine and the wireless access point router Confirm that your wireless access point router supports WPS or AOSS and try starting again If you do not know how to operate your wireless access point router using WPS or AOSS see the documentation provided with your wireless access point router ask the manufacturer of your wireless access point rout...

Page 57: ...achine Please contact your telephone service provider for connection issues 2 Check the receive mode See Related Information Receive Modes Choose the Correct Receive Mode 3 Try changing the compatibility settings You may be able to send and receive faxes by lowering the connection speed For more information see Related Information Telephone Line Interference VoIP If the problem still is not resolv...

Page 58: ...e same line as the Brother machine make sure your answering machine is set up correctly 1 Connect the external TAD as shown in the illustration For more information see the Online User s Guide External TAD Telephone Answering Device 2 Set your answering machine to answer in one or two rings 3 Record the outgoing message on your answering machine Record five seconds of silence at the beginning of y...

Page 59: ...anner operation If the copy quality is not good clean the scanner See Related Information Clean the Scanner at the end of this section Vertical black lines when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip Clean the glass strip See Related Information Clean the Scanner at the end of this section Choose the Correct Receive Mode o...

Page 60: ...indows Vista and Windows 7 Click Start All Programs Brother Brother Utilities Click the drop down list and select your model name if not already selected Click Scan in the left navigation bar and then click Scanners and Cameras Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click Scan in the left navigation bar and then click ...

Page 61: ...ss status on the LCD The wireless connection setting is disabled Enable the WLAN connection and set up the wireless network connection The wireless access point cannot be detected Set up the wireless network connection again The wireless network is connected A three level indicator in the LCD displays the current wireless signal strength You can configure wireless settings by pressing on the contr...

Page 62: ...aper is face down in the tray and you have set the correct paper type If you are printing a photo from your computer set the Media Type in the printer driver Photo paper does not feed correctly When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose Vertical black lines or streaks ap...

Page 63: ...ocument by pulling it upward 4 Close the ADF cover 5 Press Stop Exit IMPORTANT To avoid future document jams close the ADF cover correctly by pressing it down in the centre Document is Jammed inside the ADF Unit 1 Take any paper that is not jammed out of the ADF 2 Lift the document cover 3 Pull the jammed document out to the left 4 Close the document cover 5 Press Stop Exit Remove Paper Scraps Jam...

Page 64: ...A Inside Front If the LCD displays Jam A Inside Front or Repeat Jam A follow these steps 1 Unplug the machine from the electrical socket IMPORTANT MFC J480DW Before you unplug the machine from the power source you can transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages For more information see the Online Us...

Page 65: ...e sure scraps of paper are not left in the corners of the machine 1 and 2 1 2 IMPORTANT DO NOT touch the encoder strip a thin strip of plastic that stretches across the width of the machine 1 Doing this may cause damage to the machine 1 If the print head is in the right corner as shown in the illustration 2 you cannot move the print head Close the scanner cover and then reconnect the power cord Op...

Page 66: ...s on your skin or clothing immediately wash it off with soap or detergent 7 Gently close the scanner cover using both hands 8 Slowly pull the jammed paper 1 out of the machine 1 If the LCD displays Repeat Jam A do the following a Make sure you look carefully inside 1 for any scraps of paper 1 b Squeeze both levers 1 and then open the Jam Clear Cover at the back of the machine 1 c Slowly pull the j...

Page 67: ...LCD displays Jam B Front or Repeat Jam B follow these steps 1 Unplug the machine from the electrical socket IMPORTANT MFC J480DW Before you unplug the machine from the power source you can transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages For more information see the Online User s Guide Transfer Your Faxe...

Page 68: ... of the machine d Close the Jam Clear Cover Make sure the cover is closed completely 5 Put the paper tray firmly back in the machine 6 While holding the paper tray in the machine pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 2 1 7 Reconnect the power cord Paper is Jammed in the Back of the Machine Jam C Rear If the LCD displays Jam C Rear follow th...

Page 69: ...the machine 1 3 Pull the two green levers inside the machine to release the jammed paper Depending on the paper size it is easier to remove the jammed paper from the front of the machine rather than from the back of the machine 4 Squeeze both levers 1 and then open the Jam Clear Cover at the back of the machine 1 5 Slowly pull the jammed paper out of the machine 6 Close the Jam Clear Cover Make su...

Page 70: ...until it locks into place and then unfold the paper support flap 2 2 1 9 Reconnect the power cord B Troubleshooting 59 ...

Page 71: ...s 2 A B C 2 A 3 D E F 3 D 4 G H I 4 G 5 J K L 5 J 6 M N O 6 M 7 P Q R S 7 8 T U V 8 T 9 W X Y Z 9 To move the cursor to the left or right press d or c Inserting spaces To enter a space in a fax number press c once To enter a space in a name press c twice Making corrections If you entered an incorrect character and want to change it press d or c to move the cursor under the incorrect character Pres...

Page 72: ...Special characters and symbols Press or 0 repeatedly until you see the special character or symbol you want Press Press Press 0 Ä Ë Ö Ü À Ç È É 0 C Appendix 61 ...

Page 73: ...61C Standard Yield Magenta LC231M LC261M Black Yellow Cyan and Magenta Approximately 260 pages 1 For Australia and other Oceania countries For other countries High Yield Black LC233BK LC263BK High Yield Yellow LC233Y LC263Y High Yield Cyan LC233C LC263C High Yield Magenta LC233M LC263M Black Yellow Cyan and Magenta Approximately 550 pages 1 For more information about the replacement supplies visit...

Page 74: ...signed as a resource to help you easily create and print customized materials for business and home use with photos text and creative touch Mac users can access Brother CreativeCenter at this web address http www brother com creativecenter Error and Maintenance Messages on page 37 Related Information C Appendix 63 ...

Page 75: ...ity 20 Fax receive 21 Fax from computer 30 J Jams 52 document 52 paper 53 M Manual receive 21 P Paper check paper setting 9 how to load 7 Print 11 alignment check 34 quality check 32 R Receive Mode 21 22 S Scan 17 Supplies 62 T TAD Telephone Answering Device external 21 27 Transferring your faxes or Fax Journal report 42 Troubleshooting document and paper jams 52 error and maintenance messages 37 ...

Page 76: ...ly For technical support for your Brother Product please refer to this user guide and the FAQ s available on our Brother Solutions website http support brother com Drivers software user guides and technical references are all available on our Brother Solutions website If you require further assistance please contact Brother International NZ Limited on the following numbers Initial setup and 14 day...

Page 77: ...er com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will support only machines purchased in their own countries Made from 100 recycled paper excludes cover LEX029040 00 OCE ASA Version 0 ...

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