If You Are Having Difficulty with Your Machine
> Paper Handling and Printing
Problems
Paper Handling and Printing Problems
If, after reading this table, you still need help, see the latest
FAQs & Troubleshooting
tips at
.
>> Printing Difficulties
>> Print Quality Difficulties
>> Paper Handling Difficulties
>> Printing Received Faxes
Printing Difficulties
Difficulties
Suggestions
No printout
(Windows)
Check that the correct printer driver has been installed and selected.
Check to see if the machine's display is showing an error message.
See
Related Information
:
Error and Maintenance Messages
.
Check that the machine is online:
•
Windows 10, Windows Server 2016, and Windows Server 2019
Click
>
Windows System
>
Control Panel
. In the
Hardware and Sound
group, click
View devices and printers
. Right-click the
Brother XXX-XXXX
Printer
(where XXX-XXXX is the name of your model). Click
See what’s
printing
. If printer driver options appear, select your printer driver. Click
Printer
in the menu bar and make sure
Use Printer Offline
is not selected.
•
Windows 8.1
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click
Settings
>
Control Panel
. In the
Hardware and Sound
group, click
View devices and printers
. Right-click the
Brother XXX-XXXX
Printer
(where XXX-XXXX is the name of your model). Click
See what's
printing
. If printer driver options appear, select your printer driver. Click
Printer
in the menu bar and make sure
Use Printer Offline
is not selected.
•
Windows Server 2012 R2
Click
Control Panel
on the
Start
screen. In the
Hardware
group, click
View
devices and printers
. Right-click the
Brother XXX-XXXX Printer
(where
XXX-XXXX is the name of your model). Click
See what’s printing
. If printer
driver options appear, select your printer driver. Click
Printer
in the menu bar
and make sure
Use Printer Offline
is not selected.
•
Windows Server 2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click
Settings
>
Control Panel
. In the
Hardware
group, click
View devices and printers
. Right-click the
Brother XXX-XXXX Printer
(where XXX-XXXX is the name of your model). Click
See what's printing
. If
printer driver options appear, select your printer driver. Click
Printer
in the
menu bar and make sure
Use Printer Offline
is not selected.
•
Windows 7 and Windows Server 2008 R2
Click
(Start)
>
Devices and Printers
. Right-click
Brother XXX-XXXX
Printer
(where XXX-XXXX is the name of your model) and click
See what's
printing
. If printer driver options appear, select your printer driver. Click
Printer
in the menu bar. Make sure
Use Printer Offline
is not selected.
•
Windows Server 2008
Click
(Start)
>
Control Panel
>
Hardware and Sound
>
Printers
. Right-
click
Brother XXX-XXXX Printer
(where XXX-XXXX is the name of your
model). Make sure
Use Printer Online
is not listed. If it is listed, click this
option to set the driver Online.
488
Summary of Contents for MFC-J4335DW
Page 35: ...Home Paper Handling Paper Handling Load Paper Load Documents 28 ...
Page 58: ...Related Topics Load Envelopes in the Paper Tray 1 51 ...
Page 87: ...Home Print Print from Your Computer Mac Print from Your Computer Mac Print Using AirPrint 80 ...
Page 158: ... WIA Driver Settings Windows 151 ...
Page 243: ...Related Information Store Fax Numbers 236 ...
Page 275: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 268 ...
Page 285: ...Related Information Configure your PC Fax Address Book Windows 278 ...
Page 294: ...Related Information Receive Faxes Using PC FAX Receive Windows 287 ...
Page 295: ...Home Fax PC FAX PC FAX for Mac PC FAX for Mac Send a Fax Using AirPrint macOS 288 ...
Page 322: ...Related Topics Wi Fi Direct Overview Configure a Wi Fi Direct Network Manually 315 ...
Page 368: ...Home Security Use SNMPv3 Use SNMPv3 Manage Your Network Machine Securely Using SNMPv3 361 ...
Page 370: ...Related Topics Access Web Based Management 363 ...
Page 374: ...Related Topics Access Web Based Management Configure Certificates for Device Security 367 ...
Page 380: ...Related Information Configure an IPsec Template Using Web Based Management 373 ...
Page 425: ...Related Information Set Up Brother Web Connect 418 ...
Page 469: ... Paper Handling and Printing Problems Clean the Paper Pick up Rollers for Paper Tray 2 462 ...
Page 527: ...Related Topics Telephone and Fax Problems Other Problems 520 ...
Page 532: ... Clean the Print Head Using Web Based Management 525 ...
Page 542: ...Related Topics Error and Maintenance Messages Paper Handling and Printing Problems 535 ...
Page 634: ...Related Information Appendix 627 ...