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Home > Troubleshooting
Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, visit
and troubleshooting tips:
1. Visit
2. Click
FAQs & Troubleshooting
and search for your model name.
First, check the following:
•
The machine's power cord is connected correctly and the machine's power is on.
•
All of the machine's protective parts have been removed.
•
The ink cartridges are installed correctly.
•
The Scanner Cover and the Jam Clear Cover are fully closed.
•
Paper is inserted correctly in the paper tray.
•
The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
•
(For network models) The access point (for wireless), router, or hub is turned on and its link indicator is
blinking.
•
The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see
Related Information
.
Related Information
•
Error and Maintenance Messages
•
•
•
If You Are Having Difficulty with Your Machine
•
•
Related Topics:
•
Paper Handling and Printing Problems
•
•
•
•
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Summary of Contents for MFC-J4335DW
Page 35: ...Home Paper Handling Paper Handling Load Paper Load Documents 28 ...
Page 58: ...Related Topics Load Envelopes in the Paper Tray 1 51 ...
Page 87: ...Home Print Print from Your Computer Mac Print from Your Computer Mac Print Using AirPrint 80 ...
Page 158: ... WIA Driver Settings Windows 151 ...
Page 243: ...Related Information Store Fax Numbers 236 ...
Page 275: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 268 ...
Page 285: ...Related Information Configure your PC Fax Address Book Windows 278 ...
Page 294: ...Related Information Receive Faxes Using PC FAX Receive Windows 287 ...
Page 295: ...Home Fax PC FAX PC FAX for Mac PC FAX for Mac Send a Fax Using AirPrint macOS 288 ...
Page 322: ...Related Topics Wi Fi Direct Overview Configure a Wi Fi Direct Network Manually 315 ...
Page 368: ...Home Security Use SNMPv3 Use SNMPv3 Manage Your Network Machine Securely Using SNMPv3 361 ...
Page 370: ...Related Topics Access Web Based Management 363 ...
Page 374: ...Related Topics Access Web Based Management Configure Certificates for Device Security 367 ...
Page 380: ...Related Information Configure an IPsec Template Using Web Based Management 373 ...
Page 425: ...Related Information Set Up Brother Web Connect 418 ...
Page 469: ... Paper Handling and Printing Problems Clean the Paper Pick up Rollers for Paper Tray 2 462 ...
Page 527: ...Related Topics Telephone and Fax Problems Other Problems 520 ...
Page 532: ... Clean the Print Head Using Web Based Management 525 ...
Page 542: ...Related Topics Error and Maintenance Messages Paper Handling and Printing Problems 535 ...
Page 634: ...Related Information Appendix 627 ...