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Brother MFC 3360C - Color Inkjet - All-in-One, User Manual

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Brother MFC 3360C - Color Inkjet - All-in-One User Manual Download Page 97

Troubleshooting and Routine Maintenance

87

Menu Setting Difficulty

Difficulty

Suggestions

The machine beeps when you try to 
access the Setup Receive menu.

If the Fax 

 key is not illuminated, press it to turn on Fax mode. The Setup 

Receive setting is available only when the machine is in Fax mode.

Copying Difficulty

Difficulty

Suggestions

Cannot make a copy

Make sure that the Copy 

 key is illuminated. (See 

Entering Copy 

mode

on page 62.)

Make sure the panel cover is completely closed.

Vertical streaks appear on copies

If you see vertical streaks on copies, clean the scanner. (See 

Cleaning the 

scanner

on page 97.)

Scanning Difficulty 

Difficulty

Suggestions

Cannot scan

Make sure the panel cover is completely closed.

TWAIN/WIA errors appear while 
scanning.

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 

PaperPort® SE with OCR, click 

File

, 

Scan

 and choose the Brother TWAIN/WIA 

driver.

Software Difficulty

Difficulty

Suggestions

Cannot install software or print

Run the 

Repair MFL-Pro Suite

 program on the CD-ROM. This program will repair 

and reinstall the software.

‘Device Busy’ 

Make sure the machine is not showing an error message on the LCD.

Summary of Contents for MFC 3360C - Color Inkjet - All-in-One

Page 1: ...USER S GUIDE MFC 3360C ...

Page 2: ...ent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt and may support an insurance claim b...

Page 3: ...another country Compilation and Publication Notice Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials...

Page 4: ...ht media for the paper tray 9 Loading paper envelopes and other media 11 Loading paper and other media 11 Loading envelopes and post cards 13 Printable Area 15 3 General setup 16 Power Save mode 16 Putting your machine in Power Save mode 16 Bringing your machine out of Power Save mode 16 Power Save setting 16 Mode Timer 17 Paper settings 17 Paper Type 17 Paper Size 17 Volume Settings 17 Ring Volum...

Page 5: ...g Monochrome only 26 Delayed Batch Transmission Monochrome only 26 Checking and cancelling waiting jobs 26 Sending a fax manually 27 Sending a fax at the end of a conversation 27 Out of Memory message 27 6 Receiving a Fax 28 Receive modes 28 Choosing the Receive Mode 28 Using receive modes 29 Fax only 29 Fax Tel 29 Manual 29 External TAD 29 Receive mode settings 30 Ring Delay 30 F T Ring Time Fax ...

Page 6: ...r Some Countries 40 Distinctive Ring For Singapore and Hong Kong 40 Caller ID For Singapore and Hong Kong 41 Viewing Caller ID List 42 Connecting an external TAD telephone answering device 42 Connections 43 Recording an outgoing message OGM on an external TAD 43 Multi Line connections PABX 43 External and extension phones 44 Connecting an external or extension telephone 44 Operation from extension...

Page 7: ...1 Polling 57 Polling receive 57 Setup for polling receive 57 Setup to receive polling with a secure code 57 Setup for delayed polling receive 58 Sequential polling 58 Polled transmit Monochrome only 59 Setup for polled transmit 59 Setup for polled transmit with secure code 59 Section III Copy 12 Making copies 62 How to copy 62 Entering Copy mode 62 Making a single copy 62 Making multiple copies 62...

Page 8: ... Trademarks 82 B Troubleshooting and Routine Maintenance 83 Troubleshooting 83 If you are having difficulty with your machine 83 Error messages 88 Transferring your faxes or Fax Journal report 90 Document jam 91 Printer jam or paper jam 91 Dial Tone detection 93 Compatibility 93 Routine maintenance 94 Replacing the ink cartridges 94 Cleaning the outside of the machine 96 Cleaning the scanner 97 Cl...

Page 9: ...nu table 103 Memory storage 103 Menu keys 104 Menu Table 105 Entering Text 112 D Specifications 113 General 113 Print media 114 Fax 115 Copy 116 Scanner 117 Printer 118 Interfaces 118 Computer requirements 119 Consumable items 120 E Glossary 121 F Index 125 ...

Page 10: ...viii ...

Page 11: ...Section I General I General Information 2 Loading documents and paper 6 General setup 16 Security features 19 ...

Page 12: ...ou have not installed the software you can find the documentation by following the instructions below a Turn on your PC Insert the Brother CD ROM into your CD ROM drive b If the model name screen appears click your model name General Information 1 Bold Bold typeface identifies specific keys on the machine s control panel Italics Italicized typeface emphasizes an important point or refers you to a ...

Page 13: ...Soft PaperPort SE with OCR User s Guide can be viewed from the Help selection in the ScanSoft PaperPort SE with OCR application Viewing Documentation For Macintosh 1 a Turn on your Macintosh Insert the Brother CD ROM into your CD ROM drive The following window will appear b Double click the Documentation icon c Double click your language folder d Double click the Top Page file to view the Software...

Page 14: ...f you want to make sure a fax machine will answer and then press Mono Start or Colour Start Also lets you place telephone calls on hold Recall Use this key to gain access to an outside line Australia and New Zealand only or transfer a call to another extension when the machine is connected to a PABX 5 Copy key Copy Options Lets you temporarily change multiple copy settings when in copy mode 6 Ink ...

Page 15: ...o the previous menu OK Lets you store your settings in the machine or select an item 9 Start keys Colour Lets you start sending faxes or making copies in full colour Also lets you start a scanning operation in colour or mono depending on the scanning setting in the ControlCenter software Mono Lets you start sending faxes or making copies in monochrome Also lets you start a scanning operation in co...

Page 16: ...nkled folded ripped stapled paper clipped pasted or taped DO NOT use cardboard newspaper or fabric Make sure documents written with ink are completely dry a Open the document support 1 and the document tray 2 and then pull out the extension 3 b Fan the pages well Make sure you put the documents face down top edge first in the ADF until you feel them touch the feed roller c Adjust the paper guides ...

Page 17: ...ed paper transparencies and glossy paper be sure to choose the correct media in the Basic tab of the printer driver or in the Paper Type setting of the menu See Paper Type on page 17 When you print on Brother photo paper load the instruction sheet included with the photo paper in the paper tray first and then put the photo paper on top of the instruction sheet When you use transparencies or glossy...

Page 18: ...sorb water and perspiration easily and this may cause decreased output quality Transparencies designed for laser printers copiers may stain your next document Use only transparencies recommended for inkjet printing Improper Setup DO NOT use the following kinds of paper Damaged curled wrinkled or irregularly shaped paper 1 2 mm 0 08 in or longer Extremely shiny or highly textured paper Paper alread...

Page 19: ...257 mm 7 2 10 1 in Yes A5 148 210 mm 5 8 8 3 in Yes Yes A6 105 148 mm 4 1 5 8 in Yes Cards Photo 10 15 cm 4 6 in Yes Yes Photo 2L 13 18 cm 5 7 in Yes Index Card 127 203 mm 5 8 in Yes Post Card 1 100 148 mm 3 9 5 8 in Yes Post Card 2 Double 148 200 mm 5 8 7 9 in Yes Envelopes C5 Envelope 162 229 mm 6 4 9 in Yes DL Envelope 110 220 mm 4 3 8 7 in Yes COM 10 105 241 mm 4 1 8 9 1 2 in Yes Monarch 98 19...

Page 20: ... 003 to 0 006 in 100 1 Inkjet Paper 64 to 200 g m2 17 to 53 lb 0 08 to 0 25 mm 0 003 to 0 01 in 20 Glossy Paper Up to 220 g m2 Up to 58 lb Up to 0 25 mm Up to 0 01 in 20 Cards Photo Card Up to 240 g m2 Up to 64 lb Up to 0 28 mm Up to 0 01 in 20 Index Card Up to 120 g m2 Up to 32 lb Up to 0 15 mm Up to 0 006 in 30 Post Card Up to 200 g m2 Up to 53 lb Up to 0 23 mm Up to 0 01 in 30 Envelopes 75 to 9...

Page 21: ...ut paper tray cover 2 b If you are using Letter A4 or Legal size paper press and hold the universal guide release button 1 as you slide out the front of the paper tray to match the paper size you are using c Press and slide the paper side guides 1 and paper length guide 2 to fit the paper size d Fan the stack of paper well to avoid paper jams and misfeeds Note Always make sure that the paper is no...

Page 22: ...guides touch the edges of the paper Note Be careful that you do not push the paper in too far it may lift at the back of the tray and cause feed problems g Close the output paper tray cover 1 and slide it forward h Slowly push the paper tray completely into the machine i While holding the paper tray in place pull out the paper support 1 until it clicks and unfold the paper support flap 2 Note Do n...

Page 23: ...velopes that are pre printed on the inside Occasionally you may experience paper feed problems caused by the thickness size and flap shape of the envelopes you are using How to load envelopes and post cards2 a Before loading press the corners and sides of the envelopes or post cards to make them as flat as possible Note If the envelopes or post cards are double feeding put one envelope in the pape...

Page 24: ...er to the side of the envelope or to the back edge of the envelope when printing c Adjust the size and margin in your application Removing small printouts from the machine 2 When the machine ejects small paper onto the output paper tray you may not be able to reach it Make sure printing has finished and then pull the tray completely out of the machine ...

Page 25: ... paper and envelopes The machine can only print in the shaded areas when the Borderless print feature is available and turned on Note The Borderless feature is not available for envelopes Cut Sheet Paper Envelopes 3 4 1 2 3 4 1 2 Top 1 Bottom 2 Left 3 Right 4 Cut Sheet 3 mm 0 12 in 3 mm 0 12 in 3 mm 0 12 in 3 mm 0 12 in Envelopes 12 mm 0 47 in 24 mm 0 95 in 3 mm 0 12 in 3 mm 0 12 in ...

Page 26: ...If you unplug the AC power cord no machine operations will be available You can customize Power Save mode so that apart from automatic head cleaning no machine operations are available Power Save setting 3 You can customize the machine s Power Save key The default mode is Fax Receive On Your machine can receive faxes or calls even when the machine is in Power Save mode If you do not want your mach...

Page 27: ...r remove each sheet at once to prevent smudging or paper jams Paper Size 3 You can use five sizes of paper for printing copies Letter Legal A4 A5 and 10 15 cm 4 6 in and three sizes for printing faxes Letter Legal and A4 When you change the size of paper you load in the machine you will need to change the paper size setting at the same time so your machine can fit an incoming fax on the page a Pre...

Page 28: ...Press Hook Hold b Press d or c This setting will stay until you change it again c Press Hook Hold Setting Daylight Saving Time 3 You can set the machine to change manually for daylight savings time If you select On it will reset the time forward one hour and if you select Off it will reset the time backward one hour Make sure you have set the correct date and time in the Date Time setting a Press ...

Page 29: ...the password 4 Note If you forget the TX Lock password please call your Brother dealer for service If you have already set the password you will not need to set it again a Press Menu 2 0 1 b Enter a 4 digit number for the password Press OK c When the LCD shows Verify re enter the password Press OK d Press Stop Exit Changing the TX Lock password 4 a Press Menu 2 0 1 b Press a or b to choose Set Pas...

Page 30: ...t password Press OK The machine goes offline and the LCD shows TX Lock Mode Turning TX Lock off 4 a Press Menu b Enter the registered 4 digit password Press OK TX lock is automatically turned off Note If you enter the wrong password the LCD shows Wrong Password and stays offline The machine will stay in TX Lock mode until the registered password is entered ...

Page 31: ...Section II Fax II Sending a fax 22 Receiving a Fax 28 Telephone and External devices 33 Dialling and storing numbers 46 Remote fax options 50 Printing Reports 55 Polling 57 ...

Page 32: ... See Setting up Groups for broadcasting on page 49 One Touch Speed Dial numbers and up to 50 manually dialled numbers in the same broadcast After the broadcast is finished a Broadcast Report will be printed a Make sure you are in Fax mode b Load your document c Enter a number Press OK You can use either a One Touch a Speed Dial a Group or a manually entered number d Repeat c until you have entered...

Page 33: ...ll then show the Broadcast job number and 1 Clear 2 Exit d To cancel the Broadcast press 1 e Press Stop Exit Additional sending operations 5 Sending faxes using multiple settings 5 When you send a fax you can choose any combination of these settings resolution contrast overseas mode and real time transmission a Make sure you are in Fax mode b Load your document c Choose a setting you want to chang...

Page 34: ...5 a Make sure you are in Fax mode b Load your document c Press Resolution and then a or b to choose the resolution Press OK To change the default fax resolution 5 a Make sure you are in Fax mode b Press Menu 2 2 2 c Press a or b to choose the resolution you want Press OK Note You can choose four different resolution settings for monochrome faxes and two for colour If you choose S Fine or Photo and...

Page 35: ...n real time even if Real Time TX is set to Off Sometimes you may want to send an important document immediately without waiting for memory transmission You can set Real Time TX to On for all documents or Next Fax Only for the next fax only Sending in real time for all faxes 5 a Make sure you are in Fax mode b Press Menu 2 2 5 5 Real Time TX Realtime TX On c Press a or b to choose Realtime TX On or...

Page 36: ... Delayed Batch Transmission Monochrome only 5 Before sending the delayed faxes your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time a Make sure you are in Fax mode b Press Menu 2 2 4 c Press a or b to choo...

Page 37: ...y before hanging up b Make sure you are in Fax mode c Load your document d Press Mono Start and Colour Start e Replace the handset Out of Memory message 5 If you get an Out of Memory message while scanning the first page of a fax press Stop Exit to cancel the fax If you get an Out of Memory message while scanning a subsequent page you will have the option to press Mono Start to send the pages scan...

Page 38: ...1 b Press a or b to choose Fax Only Fax Tel External TAD or Manual Press OK c Press Stop Exit The LCD will display the current receive mode 1 Current receive mode Fax Fax Only Receiving a Fax 6 Do you want to use the telephone features of your machine if available or an external telephone or external telephone answering device connected on the same line as the machine Yes Fax Only No No No Manual ...

Page 39: ...p the line The F T ring is a fast double ring made by your machine Use this mode if you receive few voice calls Also see F T Ring Time Fax Tel mode only and Ring Delay on page 30 Manual 6 To receive a fax in manual mode press Mono Start or Colour Start when you hear fax tones short repeating beeps You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the...

Page 40: ...gnal you with its special pseudo double ring when you have a voice call If it s a fax call the machine receives the fax This pseudo double ring happens after the initial ringing from the phone company Only the machine rings and no other phones on the same line will ring with the special pseudo double ring However you can still answer the call on any telephone a Press Menu 2 1 2 b Press a or b to c...

Page 41: ...page 44 Note If this feature is set to On but your machine does not connect a fax call when you lift an extension or external phone handset press the fax receive code l 5 1 l 9 1 for New Zealand At the machine press Mono Start or Colour Start If you send faxes from a computer on the same phone line and the machine intercepts them set this feature to Fax Detect Off We do not recommend having a PC p...

Page 42: ...if enough memory is available Further incoming faxes will not be stored in memory The machine will then stop automatically answering calls until fresh paper is put in the paper tray To print the last fax you received put fresh paper in the tray a Make sure you are in Fax mode b Press Menu 2 1 6 c Press a or b to select On or Off Press OK d Press Stop Exit Receiving a fax at the end of a conversati...

Page 43: ...de 7 When the machine is in Fax Tel mode it will use the F T Ring Time pseudo double ringing to alert you to pick up a voice call If you are at the machine you can lift the handset to answer If you are at an extension phone you ll need to lift the handset during the F T Ring Time and then press 5 1 l 9 1 for New Zealand between the pseudo double rings If no one is on the line or if someone wants t...

Page 44: ...to a fax number are announced by a different distinctive ring signal Only one call can be answered or made at any one time and while this call is in progress incoming calls to either number will be presented with a busy tone Your machine has a Distinctive Ring function allowing you to dedicate one phone number just for receiving faxes Note After you have set the Distinctive Ring feature to On the ...

Page 45: ...Ring pattern 7 Very Important After you have set the Distinctive Ring feature to on the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the calls yourself You cannot change the receive mode to another mode while the Distinctive Ring is set to on a Press Menu 2 0 3 0 Miscellaneous 3 Distincti...

Page 46: ...e Rings 7 As your telephone rings the display shows you the caller s phone number or name if the name has stored in the One Touch and Speed Dial Once you press Hook Hold and answer the call the caller s ID disappears You will see up to the first 16 characters of the number on the display Note If Out of Area appears on the display it means that the call came from outside your caller ID service area...

Page 47: ... Zealand 7 FaxAbility 7 FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line with its own distinctive ring pattern This way when you get an incoming call you can identify the number being called by its ring How Will the Fax Machine Treat All Other Numbers 7 FaxAbility mode ensures that the machine will answer calls to the FaxAbility secondary nu...

Page 48: ...ange the setting repeat steps a c Step b is where you can choose either On or Off Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions If you have FaxAbility Service but don t have Call Waiting you need do nothing at this stage If you do have Call Waiting as well as FaxAbility set the Call Waiting menu option to On See below a Press Menu 2 0 3 0 Miscellaneou...

Page 49: ...he display it means the caller intentionally blocked the transmission of his her ID 1 1 Depends on network function Viewing Caller ID List 7 Your machine stores information for the last thirty calls in the Caller ID list You can view or print this list When the thirty first call comes in to the machine it replaces information about the first call a Press Menu 2 0 4 0 Miscellaneous 4 Caller ID b Pr...

Page 50: ... on one phone line Each phone number has its own Distinctive Ring pattern so you will know which phone number is ringing This is one way you can have a separate phone number for your machine Your machine has a Distinctive Ring function allowing you to dedicate one phone number just for receiving faxes You will need to set Distinctive Ring to On Note You can switch it off temporarily then turn it b...

Page 51: ...28 Caller ID For Singapore and Hong Kong 7 The Caller ID feature of this machine lets you use the Caller ID subscriber service offered by many local phone companies Call your telephone company for details This service provides you by means of the screen display the telephone number or name of your caller as the line rings See Printing Caller ID List on page 42 After a few rings the screen displays...

Page 52: ... LCD c Press Mono Start or Colour Start d When the printing has finished press Stop Exit Connecting an external TAD telephone answering device 7 You may choose to connect an external answering device However when you have an external TAD on the same telephone line as the machine the TAD answers all calls and the machine listens for fax calling CNG tones If it hears them the machine takes over the ...

Page 53: ...they stop b Limit your speaking to 20 seconds Note We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a resonant or loud voice You may try omitting this pause but if your machine has trouble receiving faxes then you must re record the OGM to include it Multi Line connections PABX 7 Most offices use a central telephone system Brother reco...

Page 54: ...nly on page 30 If you answer a call and no one is on the line 7 You should assume that you re receiving a manual fax Press l 5 1 l 9 1 for New Zealand and wait for the chirp or until the LCD shows Receiving and then hang up Note You can also use the Fax Detect feature to make your machine automatically take the call See Fax Detect on page 31 Using remote codes 7 Fax receive code 7 If you answer a ...

Page 55: ...nt to you can replace them with your own codes a Press Menu 2 1 4 1 Setup Receive 4 Remote Codes b Press a or b to choose On or Off Press OK c Enter the new Fax Receive Code Press OK d Enter the new Telephone Answer Code Press OK e Press Stop Exit Note If you are always disconnected when accessing your external TAD remotely try changing the Fax Receive Code and Telephone Answer Code to another thr...

Page 56: ...To dial One Touch numbers 6 to 10 hold down Shift as you press the One Touch key Speed Dialling 8 a Press Search Speed Dial the hash key and then the two digit Speed Dial number Note If the LCD shows Not Registered when you enter a One Touch number or a Speed Dial number a number has not been stored at this location Dialling and storing numbers 8 Two digit number ...

Page 57: ...ressing Redial Pause and Mono Start or Colour Start Redial Pause only works if you dialled from the control panel If you are sending a fax automatically and the line is busy the machine will automatically redial up to three times at five minute intervals Storing numbers 8 You can set up your machine to do the following types of easy dialling One Touch Speed Dial and Groups for broadcasting faxes W...

Page 58: ...2 b Use the dial pad to enter a 2 digit Speed Dial location number 00 99 Press OK c Enter the fax or telephone number up to 20 digits Press OK d Do one of the following Enter the name up to 16 characters using the dial pad Press OK To help you enter letters see Entering Text on page 112 To store the number without a name press OK e Do one of the following To store another Speed Dial number go to s...

Page 59: ...l numbers to the Group follow the instructions below For example for One Touch number 6 press One Touch key 6 For example for Speed Dial location 09 press Search Speed Dial and then press 0 9 on the dial pad The LCD will display your chosen One Touch numbers with a l and Speed Dial numbers with a as shown in the illustration G01 l06 09 e Press OK when you have finished adding numbers f Use the dia...

Page 60: ...a or b to choose Backup Print On or Backup Print Off Press OK Note When Fax Forwarding is turned on your machine will only receive monochrome faxes into memory Colour faxes will not be received unless the sending machine converts them to monochrome before sending e Press Stop Exit Fax Storage 9 The fax storage feature lets you store your received faxes in the machine s memory You can retrieve stor...

Page 61: ...Options on page 51 Remote Retrieval 9 You can call your machine from any touch tone telephone or fax machine then use the remote access code and remote commands to retrieve fax messages Setting a Remote Access Code 9 The remote access code lets you access the remote retrieval features when you are away from your machine Before you use the remote access and retrieval features you have to set up you...

Page 62: ...ual mode and you want to use the remote retrieval features wait about 2 minutes after it starts ringing and then enter the remote access code within 30 seconds Retrieving fax messages 9 a Dial your fax number b When your machine answers enter your remote access code 3 digits followed by l during a period of silence If you hear one long beep you have messages c When you hear two short beeps press 9...

Page 63: ...gits followed by l during a period of silence If you hear one long beep you have messages c When you hear two short beeps press 9 5 4 d Wait for the long beep and then use the dial pad to enter the new number up to 20 digits of the remote fax machine where you want your fax messages forwarded followed by Note You cannot use l and as dial numbers However press if you want to create a pause e Press ...

Page 64: ...a Fax Forwarding number You can register your Fax Forwarding number by entering 4 See Changing your Fax Forwarding number on page 53 4 Fax Forwarding number 6 Fax Storage 96 Retrieve a fax 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages See Retrieving fax messages on page 52 3 Erase faxes from the memory If you hear one long beep fax messages have been ...

Page 65: ...ax Journal activity report 10 You can set the machine to print a journal at specific intervals every 50 faxes 6 12 or 24 hours 2 or 7 days If you set the interval to Off you can still print the report by following the steps in How to print a report on page 56 The default setting is Every 50 Faxes a Press Menu 2 4 2 b Press a or b to choose an interval Press OK If you choose 7 days the LCD will ask...

Page 66: ...2 to print the Help List c Press Mono Start 1 XMIT Verify Prints a Transmission Verification Report for your last transmission 2 Help List A help list about how to quickly program your machine 3 Quick Dial Lists names and numbers stored in the One Touch and Speed Dial memory in numerical order and shows any groups set up 4 Fax Journal Lists information about the last incoming and outgoing faxes TX...

Page 67: ... Polling RX c Press a or b to choose Standard Press OK d Enter the fax number you are polling e Press Mono Start or Colour Start Setup to receive polling with a secure code 11 Secure Polling restricts who can retrieve the documents you set up to be polled Secure Polling only works with Brother fax machines If you want to retrieve a fax from a secured Brother machine you have to enter the secure co...

Page 68: ...veral fax machines in one operation a Make sure you are in Fax mode b Press Menu 2 1 7 7 Polling RX c Press a or b to choose Standard Secure or Timer Press OK d Do one of the following If you chose Standard go to step e If you chose Secure enter a four digit number press OK go to step e If you did not enter the correct Secure Code you will receive the following message Disconnected If you chose Ti...

Page 69: ...document has been stored in memory for Polling Transmit it can be sent and received more than once Setup for polled transmit with secure code 11 Secure Polling restricts who can retrieve the documents you set up to be polled Secure Polling only works with Brother fax machines If another person wants to retrieve a fax from your machine they will have to enter the secure code a Make sure you are in ...

Page 70: ...Chapter 11 60 ...

Page 71: ...Section III Copy III Making copies 62 ...

Page 72: ...y 3 No of Copies Making a single copy 12 a Make sure you are in Copy mode b Load your document c Press Mono Start or Colour Start Making multiple copies 12 a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press Mono Start or Colour Start Note To sort your copies press Copy Options See Sorting copies using the ADF Monochrome only on p...

Page 73: ...e copy settings you use most often by setting them as default You can find instructions on how to do this in the section for each feature Press Menu selection Options Page Quality Normal Fast Best 64 Enlarge Reduce 50 69 78 83 93 97 100 104 142 186 198 200 Custom 25 400 64 Paper Type Plain Paper Inkjet Paper Brother Photo Other Photo Transparency 67 Paper Size Letter Legal A4 A5 10 W x15 H cm 67 B...

Page 74: ...reduction ratios Custom 25 400 allows you to enter a ratio from 25 to 400 in 1 increments To enlarge or reduce the next copy follow the instructions below a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press Copy Options and a or b to choose Enlarge Reduce Press OK Press and aor b to choose Quality Normal Normal is the recommended ...

Page 75: ... printed page Important 12 Please make sure paper size is set to Letter or A4 You cannot use the Enlarge Reduce setting with the N in 1 N in 1 colour copies are not available P means Portrait and L means Landscape a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press Copy Options and a or b to select Page Layout Press OK e Press a o...

Page 76: ...ns and a or b to select Brightness Press OK nnonn e e Press a or b to make the copy lighter or darker Press OK f Press Mono Start or Colour Start To change the default setting follow the instructions below a Press Menu 3 2 b Press a or b to make the copy lighter or darker Press OK c Press Stop Exit Contrast 12 Adjust the contrast to help an image look sharper and more vivid To change the default s...

Page 77: ...ncy Press OK f Press Mono Start or Colour Start Note To change the default paper type setting see Paper Type on page 17 Paper size 12 If copying on paper other than A4 size you will need to change the paper size setting You can copy on Letter Legal A4 A5 or Photo Card 10 W 15 H cm paper a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 ...

Page 78: ...Chapter 12 68 ...

Page 79: ...Section IV Software IV Software features 70 ...

Page 80: ...ws Note If you have not installed the software see Viewing Documentation on page 2 a From the Start menu point to Brother MFC 3360C from the programs group then click User s Guide b Click SOFTWARE USER S GUIDE from the top menu c Click the heading you would like to read from the list at the left of the window For Macintosh a Make sure your Macintosh is turned on Insert the Brother CD ROM into your...

Page 81: ...Section V Appendixes V Safety and Legal 72 Troubleshooting and Routine Maintenance 83 Menu and Features 103 Specifications 113 Glossary 121 ...

Page 82: ...OT put the machine near heaters air conditioners refrigerators medical equipment chemicals or water DO NOT expose the machine to direct sunlight excessive heat moisture or dust DO NOT connect your machine to electrical sockets controlled by wall switches or automatic timers Disruption of power can wipe out information in the machine s memory DO NOT connect your machine to electrical sockets on the...

Page 83: ...es inside the machine Before you clean the inside of the machine make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket Doing this will prevent an electrical shock DO NOT handle the plug with wet hands Doing this may cause an electrical shock DO NOT pull in the middle of the AC power cord Doing this might cause an electrical shock ...

Page 84: ...r the panel cover or touch the document feed rollers Doing this may cause injury DO NOT put your hands on the edge of the paper tray under the output paper tray cover Doing this may cause injury DO NOT touch the paper feed roller Doing this may cause injury ...

Page 85: ... a hand at each side of the unit as shown in the illustration If the machine becomes hot releases smoke or generates any strong smells immediately unplug the machine from the electrical socket Call your Brother dealer If metal objects water or other liquids get inside the machine immediately unplug the machine from the electrical socket Call your Brother dealer ...

Page 86: ...pool 2 Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning 3 DO NOT use this product to report a gas leak in the vicinity of the leak IMPORTANT For Your Safety A To ensure safe operation the two pin plug or the three pin plug supplied must be inserted only into a standard two pin power point or three pin power point which is effectively g...

Page 87: ...source If you are not sure contact a qualified electrician 9 This product is equipped with a 3 wire grounded plug a plug having a third grounded pin This plug will only fit into a grounded power outlet This is a safety feature If you are unable to insert the plug into the outlet call your electrician to replace your obsolete outlet Do not defeat the purpose of the grounded plug 10 Do not place any...

Page 88: ...ipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services 6 This equipment does not fully meet Telecom s impedance requirements Performance limitations may occur when used in conjunction with some parts of the network Telecom will accept no responsibility should difficulties arise in such circumstances 7 If a charge for local calls ...

Page 89: ...any kind into this product through cabinet slots since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock Never spill liquid of any kind on the product 21 Do not attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and or other risks Refer all servicing to service personnel 22 Un...

Page 90: ...d or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface This product should never be placed near or on a radiator or heater This product should never be placed in a built in installation unless proper ventilation is provided 8 This product should be connected to an AC power source within the range indicated on the rating label Do NOT conn...

Page 91: ... does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation If the product has been dropped or the cabinet has been damaged If the product exhibits ...

Page 92: ...uld be considered the equivalent of copyrighted works Licenses and Certificates of Title to motor vehicles may not be copied under certain state provincial laws Trademarks A The Brother logo is a registered trademark of Brother Industries Ltd Brother is a registered trademark of Brother Industries Ltd Multi Function Link is a registered trademark of Brother International Corporation 2006 Brother I...

Page 93: ...ked Poor printing quality Check the print quality See Checking the print quality on page 99 Make sure the Printer Driver or Paper Type setting in the menu matches the type of paper you are using See Printing for Windows or Printing and Faxing for Macintosh in the Software User s Guide on the CD ROM and Paper Type on page 17 Make sure that your ink cartridges are fresh The following may cause ink t...

Page 94: ...ettings tab and make sure you uncheck Colour Enhancement Set the borderless feature off Borderless printing is slower than normal printing See Printing for Windows or Printing and Faxing for Macintosh in the Software User s Guide on the CD ROM Machine feeds multiple pages Make sure the paper is loaded properly in the paper tray See Loading paper and other media on page 11 Check that more than two ...

Page 95: ...ng a reduced incoming fax on page 31 Phone Line or Connections Difficulty Suggestions Dialling does not work No dial tone Check that the machine is plugged in and switched on Check all line cord connections Not available in New Zealand Change Tone Pulse setting See Quick Setup Guide Lift the external phone s or the machine s handset if available and then dial the number to send a manual fax Wait t...

Page 96: ...ncoming Calls Difficulty Suggestions The machine Hears a voice as a CNG Tone If Fax Detect is set to on your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Stop Exit Try avoiding this problem by turning Fax Detect to off See Fax Detect on page 31 Sen...

Page 97: ...ed Vertical streaks appear on copies If you see vertical streaks on copies clean the scanner See Cleaning the scanner on page 97 Scanning Difficulty Difficulty Suggestions Cannot scan Make sure the panel cover is completely closed TWAIN WIA errors appear while scanning Make sure the Brother TWAIN WIA driver is chosen as the primary source In PaperPort SE with OCR click File Scan and choose the Bro...

Page 98: ... is not closed completely Open the Upper Jam Clear Cover and then close it again The ink cartridge cover is not closed completely Firmly close the ink cartridge cover until it clicks Data Remaining Print data is left in the machine s memory Re start printing from your computer Print data is left in the machine s memory The USB cable was unplugged while the computer was sending the data to the mach...

Page 99: ...o Caller ID There is no incoming call history You have not received any calls you have not activated the Caller ID feature on your machine or you have not subscribed to the Caller ID service from your telephone company If you want to use the Caller ID feature call your telephone company See Caller ID For Singapore and Hong Kong on page 41 No Cartridge An ink cartridge is not installed properly Tak...

Page 100: ...eration in progress Press Stop Exit and wait until the other operations in progress finish and then try again Clear the data in the memory To gain extra memory you can turn off Fax Storage See Turning off Remote Fax Options on page 51 Print the faxes that are in the memory See Printing a fax from the memory on page 32 Printing operation in progress Reduce print resolution For details see Printing ...

Page 101: ...lear a document jam Document is jammed inside the front of the machine B a Take out any paper from the ADF that is not jammed b Pull the jammed document 1 out toward the front of the machine c Press Stop Exit Document is jammed inside the panel cover B a Take out any paper from the ADF that is not jammed b Open the panel cover c Pull the jammed document out d Close the panel cover e Press Stop Exi...

Page 102: ...am Clear Cover 1 from the back of the machine Pull the jammed paper out of the machine d Put the Lower Jam Clear Cover back on Make sure the cover is set properly e Open the Upper Jam Clear Cover 1 Make sure that there is no jammed paper left in the corners of the machine Note If the paper is jammed under the print head unplug the machine from the power source and then move the print head to take ...

Page 103: ... change the setting and start having problems with dialling you should change back to the default No Detection setting a Press Menu 0 5 b Press a or b to choose Detection or No Detection Press OK c Press Stop Exit Compatibility B If you are having problems sending or receiving a fax due to possible interference on the phone line we recommend that you adjust the Equalization for compatibility to re...

Page 104: ... empty there will be a small amount of ink left in the ink cartridge It is necessary to keep some ink in the ink cartridge to prevent air from entering the print head assembly a Open the ink cartridge cover If one or more ink cartridges are empty for example Black the LCD shows Ink Empty Black and Replace Ink b Pull the lock release lever and take out the ink cartridge for the colour shown on the ...

Page 105: ...es are installed properly WARNING If ink gets in your eyes wash them out with water at once and call a doctor if you are concerned CAUTION DO NOT take out ink cartridges if you do not need to replace them If you do so it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge DO NOT touch the cartridge insertion slots If you do so the ink may stain your ...

Page 106: ... damage is caused to the print head or other parts of this machine as a result of using incompatible products with this machine any repairs required as a result may not be covered by the warranty Cleaning the outside of the machine B CAUTION Use neutral detergents Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine DO NOT use cleaning materials ...

Page 107: ...k in the machine Cleaning the scanner B a Unplug the machine open the panel cover 1 Clean the white bar 2 and the glass strip 3 with isopropyl alcohol on a soft lint free cloth Cleaning the machine printer platen B WARNING Unplug the machine from the AC power outlet before cleaning the printer platen 1 a Clean the machine printer platen 1 and the area around it wiping off any scattered ink with a ...

Page 108: ...nk cartridges if you get a horizontal line in the text or graphics on your printed pages You can clean Black only three colours at a time Yellow Cyan Magenta and Black or all four colours at once Yellow Cyan Magenta and Black Cleaning the print head consumes ink Cleaning too often uses ink unnecessarily CAUTION DO NOT touch the print head Touching the print head may cause permanent damage and may ...

Page 109: ... three colours Black OK 1 Yes 2 No Press 1 Yes or 2 No h The LCD asks you if you want to start cleaning Start Cleaning 1 Yes 2 No Press 1 Yes The machine starts cleaning the print head i After cleaning is finished press Colour Start The machine starts printing the Print Quality Check Sheet again and then returns to e j Press Stop Exit If you repeat this procedure at least five times and the print ...

Page 110: ... dpi press 2 No to choose it f For 600 dpi press the number of the test print that most closely matches the number 0 sample 1 8 600dpi Adjust Select Best 5 g For 1200 dpi press the number of the test print that most closely matches the number 0 sample 1 8 1200dpi Adjust Select Best 5 h Press Stop Exit Checking the ink volume B You can check the ink that is left in the cartridge a Press Ink Managem...

Page 111: ...tall the yellow protective part lift each lock release lever and push it until it clicks and then close the ink cartridge cover CAUTION If you are not able to find the yellow protective part DO not remove the ink cartridges before shipping It is essential that the machine be shipped with either the yellow protective parts or the ink cartridges in position Shipping without them will cause damage to...

Page 112: ...102 i Pack the printed materials and additional parts handset cords and CD in the original carton as shown below Do NOT pack the used ink cartridges in the carton j Close the carton and tape it shut ...

Page 113: ...ide you through the menu selections and programming options Menu table C You can program your machine by using the menu table that begins on page 105 These pages list the menu selections and options Press Menu followed by the menu numbers to program your machine For example to set beeper volume to Low a Press Menu 1 4 2 b Press a or b to choose Low c Press OK Memory storage C Even if there is a po...

Page 114: ...ant c Press OK when that option appears on the LCD The LCD will then show the next menu level d Press a or b to scroll to your next menu selection e Press OK When you finish setting an option the LCD shows Accepted Access the menu Go to the next menu level Accept an option Go back to the previous menu level Delete an incorrect letter when you need to enter text into the machine Scroll through the ...

Page 115: ...ose OK Choose OK to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page 1 General Setup 1 Mode Timer 0 Sec 30 Secs 1 Min 2 Mins 5 Mins Off Sets the time to return to Fax mode 17 2 Paper Type Plain Paper Inkjet Paper Brother Photo Other Photo Transparency Sets the type of paper in the paper tray 17 3 Paper Size Letter Legal A4 A5 10x15cm Sets the size of the paper in the pape...

Page 116: ... Speaker Off Low Med High Adjusts the speaker volume 18 5 Daylight Save On Off Changes for Daylight Savings Time manually 18 6 P Save Setting On Off Customizes the Power Save key not to receive faxes in power save mode 16 7 LCD Contrast Light Dark Adjusts the contrast of the LCD See Quick Setup Guide Main Menu Submenu Menu Selections Options Descriptions Page ...

Page 117: ... of rings before the machine answers in Fax Only or Fax Tel mode 30 2 F T Ring Time 20 Sec 30 Sec 40 Sec 70 Sec For New Zealand 20 Sec 30 Sec 40 Sec 55 Sec Sets the pseudo double ring time in Fax Tel mode 30 3 Fax Detect On Semi Off Receives fax messages without pressing Start 31 Main Menu Submenu Menu Selections Options Descriptions Page ...

Page 118: ...Fax mode only 1 Contrast Auto Light Dark Changes the lightness or darkness of faxes you send 24 2 Fax Resolution Standard Fine S Fine Photo Sets the default resolution for outgoing faxes 24 3 Delayed Fax Set the time of day in 24 hour format that the delayed faxes will be sent 26 4 Batch TX On Off Combines delayed faxes to the same fax number at the same time of day into one transmission 26 5 Real...

Page 119: ...x Forward Fax Storage Sets the machine to forward fax messages or to store incoming faxes in the memory so you can retrieve them while you are away from your machine 50 2 Remote Access l You must set your own code for Remote Retrieval 51 3 Print Document Prints incoming faxes stored in the memory 32 6 Remaining Jobs Checks which jobs are in the memory and lets you cancel chosen jobs 26 0 Miscellan...

Page 120: ... Copy 1 Quality Best Fast Normal Chooses the Copy resolution for your type of document 64 2 Brightness nnnno nnnon nnonn nonnn onnnn Adjusts the brightness for copies 66 3 Contrast nnnno nnnon nnonn nonnn onnnn Adjusts the contrast for copies 66 4 Color Adjust 1 Red R nnnno R nnnon R nnonn R nonnn R onnnn Adjusts the amount of Red in copies 66 2 Green G nnnno G nnnon G nnonn G nonnn G onnnn Adjust...

Page 121: ...55 5 User Settings Lists your settings 56 5 Machine Info 1 Serial No Lets you check the serial number of your machine 101 0 Initial Setup 1 Receive Mode Fax Only Fax Tel External TAD Manual Choose the receive mode that best suits your needs 28 2 Date Time Puts the date and time on the LCD and in headings of faxes you send See Quick Setup Guide 3 Station ID Fax Name Set your name and fax number to ...

Page 122: ...If you entered an incorrect letter and want to change it press d to move the cursor under the incorrect character Then press Clear Back Re enter the correct character You can also back up and insert letters Repeating letters C If you need to enter a letter that is on the same key as the letter before press c to move the cursor to the right before you press the key again Special characters and symb...

Page 123: ...4 1 nozzles Piezo with 94 3 nozzles LCD Liquid Crystal Display 16 characters 1 line Power Source AC 220 to 240V 50 60Hz Power Consumption Power Save Mode Standby Operating Average 4 W Average 6 W Average 26 W Dimensions Weight 6 0 kg 13 2 lb Noise Operating 50 dB 1 Temperature Operating Best Print Quality 10 to 35 C 50 F to 95 F 20 to 33 C 68 F to 91 F Humidity Operating Best Print Quality 20 to 8...

Page 124: ...aper Tray Paper type Plain paper inkjet paper coated paper glossy paper 2 transparencies 1 2 and envelopes Paper size Letter Legal Executive A4 A5 A6 JIS B5 envelopes commercial No 10 DL C5 Monarch JE4 Photo Card Index card and Post card 3 For more details see Paper weight thickness and capacity for paper tray on page 10 Maximum paper tray capacity Up to 100 sheets of 80 g m2 20 lb plain paper Pap...

Page 125: ...Printing Width 204 mm 8 03 in Grey Scale 256 levels Polling Types Standard Secure Timer Sequential Monochrome only Contrast Control Automatic Light Dark manual setting Resolution Horizontal 8 dot mm 203 dot in Vertical Standard 3 85 line mm 98 line in Mono 7 7 line mm 196 line in Colour Fine 7 7 line mm 196 line in Mono Colour Photo 7 7 line mm 196 line in Mono Superfine 15 4 line mm 392 line in M...

Page 126: ...n to 8 5 in ADF Height 127 mm to 355 6 mm 5 in to 14 in Copy Speed Mono Up to 18 pages minute A4 paper 1 Colour Up to 16 pages minute A4 paper 1 Multiple Copies Stacks up to 99 pages Sorts up to 99 pages Monochrome only Enlarge Reduce 25 to 400 in increments of 1 Resolution Monochrome Scans up to 600 1200 dpi Prints up to 1200 1200 dpi Colour Scans up to 600 1200 dpi Prints up to 600 1200 dpi ...

Page 127: ...ows XP Professional x64 Edition Mac OS X 10 2 4 or greater WIA Compliant Yes Windows XP 1 Colour Depth 36 bit colour Processing Input 24 bit colour Processing Output Actual Input 30 bit colour Actual Output 24 bit colour Resolution Up to 2400 2400 dpi interpolated 2 Up to 600 1200 dpi optical Scanning Speed Colour up to 9 03 sec Mono up to 4 05 sec A4 size in 100 100 dpi Document Size ADF Width 89...

Page 128: ...bits s The machine can also be connected to a computer that has a USB 1 1 interface 2 Third party USB ports are not supported for Macintosh Printer Driver Windows 98 98SE Me 2000 Professional and XP 1 Windows XP Professional x64 Edition driver supporting Brother Native Compression mode and bi directional capability Brother Ink Driver For Mac OS X 10 2 4 or greater Resolution Up to 1200 6000 dpi 2 ...

Page 129: ...essional 64 MB 256 MB XP Home XP Professional 128 MB 256 MB 170 MB 220 MB XPProfessional x64 Edition AMD Opteron AMD Athlon 64 Intel Xeon with Intel EM64T Intel Pentium 4 with Intel EM64T 256 MB 512 MB 170 MB 220 MB Apple Macintosh Operating Systems OS X 10 2 4 or greater Printing PC FAX Send 3 Scanning USB 2 Power PC G3 G4 G5 Intel Core Solo Duo 350MHz 128 MB 256 MB 80 MB 200 MB 1 Microsoft Inter...

Page 130: ...tridge you can print the specified number of pages The above figures assume continuous printing at a resolution of 600 x 600 dpi in normal mode after installing new ink cartridge The number of pages a cartridge will print may change depending on how often you use the machine and how many pages you print with each use The machine will automatically and periodically clean the print head assembly a p...

Page 131: ...to send the same fax message to more than one location Caller ID A service purchased from the telephone company that lets you see the number or name of the party calling you Cancel Job Cancels a programmed job like Delayed Fax or Polling CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling Coding method Met...

Page 132: ...ll on an extension or external phone Fax Storage You can store received faxes in the memory Fax tones The signals sent by sending and receiving fax machines while communicating information Fax Tel You can receive faxes and telephone calls Do not use this mode if you are using a telephone answering device TAD Fine resolution Resolution is 203 196 dpi It is used for small print and graphs Grey scale...

Page 133: ...tored in One Touch and Speed Dial memory in numerical order Real Time Transmission When memory is full you can send faxes in real time Remaining jobs You can check which jobs are waiting in memory and cancel jobs individually Remote Access Code Your own four digitcode l that allows you to call and access your machine from a remote location Remote Retrieval Access The ability to access your machine...

Page 134: ...tings Tone Not available in New Zealand A form of dialling on the telephone line used for Touch Tone telephones Transmission The process of sending faxes over the phone lines from your machine to the receiving fax machine Transmission Verification Report A listing for each fax sent that shows its date time and number User Settings A printed report that shows the current settings of the machine ...

Page 135: ...ter See Software User s Guide on the CD ROM Copy color adjustment 66 enlarge reduce 64 enter Copy mode 62 keys 63 multiple 62 paper 67 single 62 Sort 66 temporary settings 63 using ADF 62 Copy Options key copying paper Size 67 paper Type 67 Custom telephone features on a single line 86 D Daylight Saving Time 18 Dialing a pause 47 Groups 22 manual 46 One Touch 46 Speed Dial 46 Distinctive Ring sett...

Page 136: ...g from memory 26 contrast 24 delayed batch transmission 26 delayed fax 26 enter Fax mode 22 from memory Dual Access 25 manual 27 overseas 25 phone line interference 93 Real Time Transmission 25 Resolution 24 Fax Tel mode answering at extension phones 44 double ringing voice calls 30 F T Ring Time 30 Fax Receive Code 44 Ring Delay 30 Telephone Answer Code 44 G Gray scale 115 117 Groups for Broadcas...

Page 137: ... 56 resolution 118 specifications 118 Printing See Software User s Guide on the CD ROM Programming your machine 103 104 Q Quick Dial Broadcasting 22 using Groups 22 Group dial changing 48 setting up Groups for Broadcasting 49 One Touch changing 48 setting up 48 using 46 Search 47 Speed Dial changing 48 setting up by location 48 using 46 R Receive Mode 28 External TAD 28 Fax Only 28 Fax Tel 28 Manu...

Page 138: ...settings 63 Text entering 112 special characters 112 Transferring your faxes or Fax Journal 90 Transparencies 7 8 10 Troubleshooting 83 checking ink volume 100 document jam 91 error messages on LCD 88 if you are having difficulty copying 87 document jam 91 incoming calls 86 phone line or connections 85 printing 83 printing receiving faxes 85 receiving faxes 85 scanning 87 sending faxes 86 software...

Page 139: ...Support For support for your Brother Product other than what you can resolve through the User Guide Visit our website www brother com au or visit our Solutions website for FAQs Frequently Asked Questions Driver Updates Utilities Product Support http solutions brother com You can contact the Product Support Centre for any technical or customer care support enquiry you may have about your Brother Pr...

Page 140: ...he World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ARL ASA NZ ...

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