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Error and maintenance messages
B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the problem and shows an error message. The
most common error and maintenance messages are shown below.
You can correct most errors and clear routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message
Cause
Action
B&W Print Only
Replace XX Ink
One or more of the color ink
cartridges have reached the end
of their life.
You can use the machine in black
& white mode for approximately
four weeks depending on the
number of pages you print.
While this message appears on
the LCD, each operation works in
the following way:
Printing
If you click
Grayscale
in the
Advanced
tab of the printer
driver you can use the
machine as a black & white
printer.
Copying
If the paper type is set to
Plain Paper
or
Inkjet Paper
, you can
make copies in black & white.
Faxing
If the paper type is set to
Plain Paper
or
Inkjet Paper
, the machine
will receive and print faxes in
black & white.
If a sending machine has a
color fax, the machine’s
‘handshake’ will ask that the
fax be sent as black & white.
If the paper type is set to
Other Glossy
or
Brother BP71
, the machine will
stop all print operations. If you
unplug the machine, or take out
the ink cartridge, you cannot use
the machine until you change to a
new ink cartridge.
Replace the ink cartridge. (See
