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You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
Identifying your problem
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First, check the following:
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The AC power cord is connected properly and the machine is turned on.
All of the protective parts have been removed.
The toner cartridge and drum unit is installed properly.
The front cover, back cover, and fuser cover are completely closed.
Paper is inserted properly in the paper tray.
The interface cable is securely connected to the machine and the computer.
The correct driver for the machine has been chosen and is installed.
The computer is set up to connect to the correct machine port.
Machine does not print:
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If you did not solve your problem with the above checks, identify your problem and then go to the page
suggested below.
Machine's LEDs are flashing
See
Status Monitor Error Message appears
See
Error messages in the Status Monitor
Paper handling
(See
Paper jams and how to clear them
Other problems
(See
Pages are printed, but there are problems with:
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Print quality
(See
Printout is incorrect
(See
Troubleshooting
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