Brother HL-3170CDW User Manual Download Page 190

Page: 190 / 205

Troubleshooting

184

Envelope Creases



Make sure that the envelope levers inside the back cover are pulled down to
the envelope position when you print envelopes.

See

Loading paper in the Manual feed slot

on page 12.

NOTE

When you have finished printing, open the back cover and reset the two grey
levers back to their original positions (1) by lifting them up until they stop.

Examples of poor print quality

Recommendation

ABCDEFG

EFGHIJKLMN

Summary of Contents for HL-3170CDW

Page 1: ...ne Please use the Quick Setup Guide to set up the machine You can find a printed copy in the box Please read this User s Guide thoroughly before you use the machine Please visit us at http solutions brother com where you can get product support the latest driver updates and utilities and answers to frequently asked questions FAQs and technical questions Note Not all models are available in all cou...

Page 2: ...i Fi Direct Guide HL 3170CDW This Guide provides information about how to configure and use your Brother machine for wireless printing directly from a mobile device supporting the Wi Fi Direct standard PDF file Brother Solutions Center at http solutions brother com Google Cloud Print Guide This Guide provides information about how to configure your Brother machine to a Google account and use Googl...

Page 3: ...potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features Electrical Hazard icons alert you to possible electrical shocks Fire Hazard icons alert you to the possibility of a fire Hot Surface icons warn y...

Page 4: ...nting 23 2 Driver and Software 24 Printer driver 24 Printing a document 25 Printer driver settings 26 Windows 27 Accessing the printer driver settings 27 Features in the Windows printer driver 28 Basic tab 28 Advanced tab 36 Print Profiles tab 45 Device Settings tab 47 Support 48 Features in the BR Script3 printer driver PostScript 3 language emulation 50 Uninstalling the printer driver 58 Status ...

Page 5: ...uto Registration 105 4 Routine Maintenance 106 Replacing consumable items 106 Replacing the toner cartridges 110 Replacing the drum units 119 Replacing the belt unit 128 Replacing the waste toner box 133 Cleaning and Checking the machine 140 Cleaning the outside of the machine 140 Cleaning the LED head 142 Cleaning the corona wires 143 Cleaning the drum unit 147 Cleaning the paper pick up roller 1...

Page 6: ...hine specifications 187 General 187 Print media 189 Printer 190 Interface 190 Network LAN 191 Computer requirements 192 Important information for choosing your paper 193 Consumable Items 194 Brother numbers 196 B Index 197 ...

Page 7: ...quid Crystal Display LCD 3 Manual feed slot cover 4 Paper tray 5 Face down output tray 6 Manual Feed Slot 7 Top cover 8 Back cover Face up output tray when open 9 AC power connector 10 10BASE T 100BASE TX 11 USB port NOTE Most of the illustrations in this User s Guide show the HL 3170CDW Printing Methods 1 1 2 3 4 5 6 9 8 10 11 7 ...

Page 8: ...tray at the same time because it may cause paper jams or misfeeds For correct printing you must choose the same paper size from your software application as the paper in the tray Avoid touching the printed surface of the paper immediately after printing Before you buy a lot of paper test a small quantity to make sure that the paper is appropriate for the machine Type and size of paper 1 The machin...

Page 9: ...formation for choosing your paper on page 193 Paper size Paper types No of sheets Paper Tray Tray 1 A4 Letter Legal B5 JIS Executive A5 A5 Long Edge A6 Folio 1 Plain paper Thin paper and Recycled paper up to 250 sheets 80 gsm Manual feed slot Width 76 2 to 216 mm Length 116 to 355 6 mm Plain paper Thin paper Thick paper Thicker paper Bond paper Recycled paper Envelopes Labels and Glossy Paper 1 sh...

Page 10: ...rocess 200 C If you use bond paper paper having a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance Types of paper to avoid 1 IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped 1 A curl of 2 mm or greater may cause jams ...

Page 11: ... DO NOT use envelopes that are damaged curled wrinkled or an unusual shape that are extremely shiny or textured with clasps staples snaps or tie strings with self adhesive closures that are of a baggy construction that are not sharply creased that are embossed have raised writing on them that were previously printed by a laser LED printer that are pre printed on the inside that cannot be arranged ...

Page 12: ...ed between the labels Labels should be arranged so that they cover the entire length and width of the sheet Using labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withstand a temperature of 200 C for a period of 0 1 seconds Types of labels to avoid 1 Do not use labels that are damaged curled wrinkled or a...

Page 13: ...figures below show maximum unprintable areas The unprintable areas may vary depending on the paper size or settings in the application you are using Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Print Letter 4 23 mm 4 23 mm A4 4 23 mm 4 23 mm Legal 4 23 mm 4 23 mm 1 3 2 4 ...

Page 14: ...cation software does not support it you can set the paper size in the printer driver or by using the control panel keys Loading paper in the standard paper tray 1 Load up to 250 sheets of paper in the standard paper tray Tray 1 Paper can be loaded up to the maximum paper mark which is identified on the right side of the paper tray For the recommended paper to use see Acceptable paper and other pri...

Page 15: ...pressing the green paper guide release levers 1 slide the paper guides to fit the paper you are loading in the tray Make sure that the guides are firmly in the slots c Fan the stack of paper well to avoid paper jams and misfeeds 1 ...

Page 16: ...de to be printed on is face down The paper guides touch the sides of the paper so it will feed correctly e Put the paper tray firmly back in the machine Make sure that it is completely inserted into the machine f Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine 1 1 ...

Page 17: ...size of paper on page 2 Media Type Paper Source For any other settings see Driver and Software in Chapter 2 NOTE The name of options in the drop down lists may vary depending on your operating system and its version h Send the print data to the machine A4 Letter Legal Executive A5 B5 JIS B5 Folio A5 Long Edge A6 Plain Paper Thin Paper Recycled Paper Tray1 ...

Page 18: ...e machine turns on the Manual Feed mode when you put paper in the manual feed slot Printing on plain paper thin paper recycled paper or bond paper from the Manual feed slot1 a Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine b Open the manual feed slot cover 1 ...

Page 19: ...ving the paper and then pressing Cancel on the control panel Reinsert the paper and be sure to press it firmly against the rollers Put the paper into the manual feed slot with the side to be printed on face up Make sure that the paper is straight and in the correct position on the manual feed slot If it is not the paper may not be fed correctly resulting in a skewed printout or a paper jam Pull th...

Page 20: ... on page 2 Media Type Paper Source For any other settings see Driver and Software in Chapter 2 NOTE The name of options in the drop down lists may vary depending on your operating system and its version f Send the print data to the machine g After the LCD shows Manual Feed return to step d to put in the next sheet of paper Repeat for each page you want to print NOTE The LCD will show Manual Feed u...

Page 21: ... the back of the machine Use this paper feed and output method when you want to print on thick paper labels envelopes or glossy paper For the recommended paper to use see Acceptable paper and other print media on page 2 and Envelopes on page 5 a Open the back cover face up output tray b For printing envelopes only Pull down the two grey levers one on the left side and one on the right side toward ...

Page 22: ...Printing Methods 16 1 c Open the manual feed slot cover d Use both hands to slide the manual feed slot paper guides to the width of the paper that you are going to use ...

Page 23: ...anel Reinsert the paper and be sure to press it firmly against the rollers Put the paper into the manual feed slot with the side to be printed on face up Make sure that the paper is straight and in the correct position on the manual feed slot If it is not the paper may not be fed correctly resulting in a skewed printout or a paper jam Pull the paper out completely when you retry putting the paper ...

Page 24: ...own lists may vary depending on your operating system and its version When Label is selected in the printer driver the machine will feed the paper from the manual feed slot even if Manual is not selected as the paper source When you use Envelope 10 choose Com 10 for Windows or Envelope 10 for Macintosh from the Paper Size drop down list For other envelopes that are not listed in the printer driver...

Page 25: ... reset the two grey levers that you pulled down in step b back to their original positions j Close the back cover face up output tray NOTE The LCD will show Manual Feed until a sheet of paper or an envelope is put in the manual feed slot Remove each page or envelope immediately after printing Letting pages or envelopes become stacked may cause the paper to jam or curl ...

Page 26: ...nd put it back in the paper tray If the paper continues to curl replace the paper If the paper is not feeding correctly it may be curled Remove the paper and straighten it If the paper continues to curl replace the paper When you use the manual 2 sided function it is possible that there may be paper jams or poor print quality If there is a paper jam see Paper jams on page 163 If you have a print q...

Page 27: ... Settings There are four options for each orientation see 2 sided Booklet on page 33 Binding Offset in 2 sided Settings Specify the offset for binding see 2 sided Booklet on page 33 NOTE Do not use bond paper The name of options in the drop down lists may vary depending on your operating system and its version For any other settings see Driver and Software in Chapter 2 b Send the print data to the...

Page 28: ...age Order NOTE Do not use bond paper The name of options in the drop down lists may vary depending on your operating system and its version For any other settings see Driver and Software in Chapter 2 b Send the print data to the machine The machine will print on both sides of the paper automatically A4 Plain Paper Recycled Paper Thin Paper Tray1 Manual Feed Flip on Short Edge Flip on Long Edge Fro...

Page 29: ...envelopes and labels which have only one print side Paper Source 2 sided Booklet 2 sided Type in 2 sided Settings There are four options for each orientation see 2 sided Booklet on page 33 Binding Offset in 2 sided Settings Specify the offset for binding see 2 sided Booklet on page 33 For any other settings see Driver and Software in Chapter 2 b Send the print data to the machine The machine will ...

Page 30: ...the recommended printer driver for this product BR Script printer driver PostScript 3 language emulation for HL 3170CDW 1 1 Install the driver using the Custom Install from the CD ROM For Macintosh 2 Macintosh printer driver the recommended printer driver for this product BR Script printer driver PostScript 3 language emulation for HL 3170CDW 1 1 For the installation instruction of the driver visi...

Page 31: ...eries where XXXX is your model name as your printer driver from the Print or Print Settings menu in your software application and then click OK or Print to begin printing b Your computer sends the data to the machine The Data LED will blink and the LCD will show Printing c When the machine finishes printing all the data the Data LED finishes blinking NOTE Select the paper size and orientation in y...

Page 32: ...for Macintosh Windows printer driver BR Script printer driver for Windows HL 3170CDW only Macintosh Printer Driver BR Script printer driver for Macintosh HL 3170CDW only Paper Size Orientation Copies Media Type Print Quality Colour Mono Multiple Page 2 sided 1 Booklet 2 Paper Source Scaling Reverse Print Use Watermark Header Footer Print Toner Save Mode Secure Print Administrator User Authenticati...

Page 33: ...nd and then Printers For Windows 7 and Windows Server 2008R2 Click the Start button and then click Devices and Printers b Right click the Brother HL XXXX series icon where XXXX is your model name and select Printer properties Properties and Brother HL XXXX series if necessary The printer properties dialog box appears c Choose the General tab and then click Preferences Printing Preferences To confi...

Page 34: ...on page 27 Basic tab 2 Change the Page Layout settings by clicking the illustration on the left side of the Basic tab a Choose the Paper Size Orientation Copies Media Type Print Quality Colour Mono and Document Type 1 b Choose Multiple Page and 2 sided Booklet 2 c Choose the Paper Source 3 d Review the displayed list of settings 4 e Click OK to confirm the settings To return to the default setting...

Page 35: ...printed and then repeated for the number of copies you selected If the Collate check box is not selected then each page will be printed for all the copies selected before the next page of the document is printed Media Type 2 You can use the following types of media in your machine For the best print quality select the type of media that matches the paper you are using Plain Paper Thin Paper Thick ...

Page 36: ... be longer NOTE The print speed will change depending on the print quality setting you choose Higher print quality takes longer to print while lower print quality takes less time to print Colour Mono 2 Choose the appropriate Colour Mono setting Auto The machine checks the content of your documents for colour If colour is detected it prints in colour If no colour content is detected it prints in mo...

Page 37: ...le in colour Matching mode Normal This is the default colour mode Vivid The colour of all elements are adjusted to become a more vivid colour Auto The printer driver selects the Colour Mode type NOTE Using this mode may take longer to print the data None Import To adjust the print configuration of a particular image click Settings When you have finished adjusting the image parameters such as brigh...

Page 38: ... reduce the image size of a page to allow multiple pages to be printed on one sheet of paper or to enlarge the image size for printing one page on multiple sheets of paper Page Order When the N in 1 option is selected the page order can be selected from the drop down list Border Line When using the Multiple Page feature to print multiple pages on one sheet you can choose to have a solid border das...

Page 39: ...d to re insert the paper When you click OK the odd numbered pages will be printed When you choose 2 sided or 2 sided Manual the 2 sided Settings button becomes available to choose You can set following settings in the 2 sided Settings dialog box 2 sided Type There are four types of 2 sided binding directions available for each orientation Binding Offset When you check Binding Offset you can also s...

Page 40: ...ttings in the 2 sided Settings dialog box 2 sided Type There are two types of 2 sided binding directions available for each orientation Booklet Printing Method When Divide into Sets is selected This option allows you to print the whole booklet in smaller individual booklet sets and it still allows you to fold at the center of the smaller individual booklet sets without having to change the order o...

Page 41: ... page in this list a preview of the print results for the page will be displayed in the Preview Area If you do not want to print a page deselect the check box Preview Area 2 The Preview Area displays a preview of the print results for the pages chosen in the Page List Area NOTE If the Booklet setting was selected in the Printer driver settings you cannot use the Print Preview function If the 2 sid...

Page 42: ...ns Scaling 1 Reverse Print 2 Use Watermark 3 Header Footer Print 4 Toner Save Mode 5 Secure Print 6 Administrator 7 User Authentication 8 Other Print Options 9 Scaling 2 You can change the scale of the print image Reverse Print 2 Select Reverse Print to rotate the page 180 degrees 1 2 3 4 5 6 7 8 9 ...

Page 43: ...k Settings 2 Bring To Front This option will overlay the selected characters or image onto your printed document In Outline Text Check In Outline Text if you only want to print an outline of a text watermark Custom Settings Print one watermark on the first page and another watermark on the following pages Edit Watermark Click the Add button to add the watermark settings and then choose Use Text or...

Page 44: ...Text box and then choose the Font Style Size and Choose Colour Bitmap Enter the file name and location of your bitmap image in the File box or click Browse to search for the file The scaling of the bitmap image can be adjusted from 25 999 Position Use this setting to control the position of the watermark on the page ...

Page 45: ...oner Save Mode for printing photo or greyscale images Secure Print 2 Secure documents are documents that are password protected when they are sent to the machine Only the people who know the password will be able to print them Since the documents are secured at the machine you must enter the password using the control panel of the machine to print them To send a secured document a Click Settings f...

Page 46: ...s the Copies selection in the Basic tab to prevent users from printing multiple copies Multiple Page Scaling Lock Locks the multiple page and scaling settings Colour Mono Lock Locks the Colour Mono settings as Mono to prevent colour printing Watermark Lock Locks the settings of the Watermark option to prevent changes being made Header Footer Print Lock Locks the settings of the Header Footer Print...

Page 47: ... are using the machine on a network you can click Check Print Status to see your ID information such as the restricted features and the remaining number of pages you are allowed to print The Authentication result dialog box will appear If you are using the machine on a network you can check the Show print status before printing check box to cause the Authentication result dialog box to open each t...

Page 48: ...ensure consistent print quality Get Device Data Automatically If you select this check box the printer driver will use the colour calibration data from your machine Start Colour Calibration If you click this button your machine will start the colour calibration and then the printer driver will use the calibration data from your machine Use Reprint 2 The machine stores the print jobs sent to it in ...

Page 49: ...print job will wake up the machine to start printing Improve Print Output 2 This feature allows you to improve a print quality problem Reduce Paper Curl If you choose this setting the paper curl may be reduced If you are printing only a few pages you do not need to choose this setting We recommend that you change the printer driver setting in Media Type to a thin setting NOTE This operation will d...

Page 50: ... This option does not work when you choose the following options Use Watermark Header Footer Print N in 1 and 1 in NxN Pages in Multiple Page 2 sided Manual Booklet Booklet Manual and 2 sided with Binding Offset in 2 sided Booklet Print Text in Black 2 This function enables printing all text in Black only NOTE It may not work with certain characters ...

Page 51: ...rint profile list box b To display the Print Profiles tab at the front of the window every time you print select Always show Print Profiles tab first c Click OK to apply your chosen profile Add Profile 2 Click the Add Profile button to display the Add Profile dialog box Add up to 20 new profiles with your preferred settings a Enter the desired title in Name b Choose an icon you want to use from th...

Page 52: ...file 2 Click the Delete Profile button to display the Delete Profile dialog box You can delete any of the profiles you have added a Choose your profile from the print profile list box b Click Delete c The selected profile will be deleted ...

Page 53: ...be the machine and display its serial number If it fails to receive the information the screen will display Paper Source Setting 3 Click the Auto Detect 2 button to detect and display the machine s serial number and paper size setting for the paper trays NOTE The Auto Detect 2 function is not available under the following machine conditions The machine is turned off The machine is in an error stat...

Page 54: ...nces dialog box Brother Solutions Center 1 The Brother Solutions Center http solutions brother com is a website offering information about your Brother product including FAQs Frequently Asked Questions User s Guides driver updates and tips for using your machine 1 2 3 4 5 6 ...

Page 55: ...sit our website for free and easy online solutions for business and home users by clicking this button Print Settings 4 This button will print the pages that show how the internal settings of the machine have been configured Check Setting 5 You can check the printer driver settings About 6 This button will list the printer driver files and version information ...

Page 56: ...alog box Layout tab You can change the layout by choosing the settings for Orientation Print on Both Sides 2 sided Page Order and Pages Per Sheet Orientation Orientation selects the position of your document on the printed page Portrait Landscape or Rotated Landscape Print on Both Sides To do 2 sided printing choose Flip on Short Edge or Flip on Long Edge Page Order Specifies the order in which th...

Page 57: ...unction Paper Quality tab Choose the Paper Source Paper Source Choose Automatically Select Tray1 or Manual Feed Automatically Select This setting will pull paper from any paper source that has a paper size defined in the printer driver that matches your document Tray1 This setting will pull paper from Tray 1 Manual Feed This setting will pull paper from the manual feed slot The paper size in the m...

Page 58: ...hine you must enter the password using the control panel of the machine to print them To send a secured document a Check Secure Print b Enter your password and click OK c To print the secured document you must enter your password using the control panel of the machine see Printing Secure data on page 99 To delete a secured document You must use the control panel of the machine to delete a secured ...

Page 59: ...he calculations for colour matching to be performed on the host computer before it sends the document to the machine click ICM Handled by Host System If you want the calculations for colour matching to be performed on your machine click ICM Handled by Printer using printer calibration Scaling Specifies whether to reduce or enlarge documents and by what percentage TrueType Font Specifies the TrueTy...

Page 60: ...pi class 2400 dpi class The finest print mode Use this mode to print precise images such as photographs Since the print data is much larger than in Normal mode processing time data transfer time and print time will be longer Media Type You can use the following types of media in your machine For the best print quality select the type of media you are using Plain Paper Thin Paper Thick Paper Thicke...

Page 61: ... wake up the machine to start printing Colour Mono Choose the colour mode Auto The machine checks the content of your documents for colour If colour is detected it prints in colour If no colour content is detected it prints in monochrome The total print speed may become slower Colour The device will print all pages in full colour mode Mono Selecting Mono mode prints your documents in greyscale NOT...

Page 62: ...allows you to improve a print quality problem Reduce Paper Curl If you choose this setting the paper curl may be reduced If you are printing only a few pages you do not need to choose this setting We recommend that you change the printer driver setting in Media Type to a thin setting NOTE This operation will decrease the temperature of the machine s fusing process Improve Toner Fixing If you choos...

Page 63: ...Driver and Software 57 2 Ports tab 2 To change the port where your machine is connected or the path to the network machine you are using choose or add the port you want to use ...

Page 64: ...t available if you originally installed the printer driver from the Windows Add a printer function After uninstalling we recommend that you restart your computer to remove files that were in use during the uninstall a Click the Start button point to All Programs Brother and then to your machine name b Click UnInstall c Follow the instructions on the screen ...

Page 65: ...s Monitor on startup check box during installation you will find the button or Status Monitor icon on the taskbar To show the Status Monitor icon on your taskbar click the button The Status Monitor icon will appear in the small window Then drag the icon to the taskbar Click the Troubleshooting button to access the troubleshooting website If the toner level is low or there is a problem with the ton...

Page 66: ...oblem with a device that your computer is monitoring The default setting is On To turn off Popup on Error right click the Brother Status Monitor icon or window and deselect the Popup on Error check box NOTE Even if Popup on Error is turned off you can check the machine s status at any time by displaying the Status Monitor A green icon indicates the normal stand by condition A yellow icon indicates...

Page 67: ... screens on your Macintosh will vary depending on your operating system version Choosing page setup options 2 Select the Paper Size Orientation and Scale a From an application such as TextEdit click File then Page Setup Make sure Brother HL XXXX where XXXX is your model name is chosen in the Format For pop up menu Select change the settings for Paper Size Orientation and Scale then click OK ...

Page 68: ...s TextEdit click File then Print to start printing For Mac OS X v10 6 8 For more page setup options click the disclosure triangle beside the Printer pop up menu NOTE Save the current settings as a preset by choosing Save As from the Presets drop down list ...

Page 69: ...tware 63 2 For OS X v10 7 x and 10 8 x For more page setup options click the Show Details button NOTE Save the current settings as a preset by choosing Save Current Settings as Preset from the Presets drop down list ...

Page 70: ...of available options see the following descriptions of each option Cover Page 2 You can choose the following cover page settings Print Cover Page To add a cover page to your document use this function Cover Page Type Choose a template for the cover page Billing Info To add the billing information to the cover page enter text in the Billing Info text box ...

Page 71: ...per Layout Direction When you specify the pages per sheet you can also specify the direction of the layout Border To add a border use this function Two Sided See 2 sided Printing on page 71 Reverse page orientation Select Reverse page orientation to rotate the page 180 degrees Flip horizontally Select Flip horizontally to print the page as a reflection flipped left to right ...

Page 72: ...ne you must enter the password using the control panel of the machine to print them To send a secured document a Select Secure Print b Enter your password user name and job name and then click Print c To print a secured document you must enter your password using the control panel of the machine see Printing Secure data on page 99 To delete a secured document you must use the control panel of the ...

Page 73: ...v Thin Recycled Paper Label Glossy Paper Print Quality Choose one of the following print quality settings Normal 600 dpi class Recommended for ordinary printing Good print quality with good print speed Fine 2400 dpi class The finest print mode Use this mode to print precise images such as photographs Since the print data is much larger than in Normal mode processing time data transfer time and pri...

Page 74: ...colour select this mode Mono Select this mode if your document has only black and greyscale text and or objects Mono mode makes the print processing speed faster than colour mode If your document contains colour selecting Mono mode prints your document in 256 levels of grey NOTE Sometimes a document can contain colour information even if it appears to be monochrome for example grey areas can actua...

Page 75: ...e mark c beside Advanced the advanced print settings appear Toner Save Mode Conserve toner use with this feature When you set Toner Save Mode to On print appears lighter The default setting is Off NOTE We do not recommend Toner Save Mode for printing Photo or greyscale images ...

Page 76: ...tain period of time it enters Sleep mode In Sleep mode the machine acts as though it were turned off If you choose Printer Default the timeout setting will be reset to the specific time set at the factory this can be altered in the driver To change the Sleep Time choose Manual and then enter the time in the text box on the driver While the machine is in Sleep mode the LCD shows Sleep but the machi...

Page 77: ...ting Select Layout Choose Long Edge binding or Short Edge binding in Two Sided Manual 2 sided Printing Select Paper Handling Choose Even Only and Print Reload the printed paper into the tray blank side face down in Tray 1 or Manual Feed Slot Choose Odd Only and Print ...

Page 78: ...distinctive operations of the BR Script3 printer driver For the basic operations of the BR Script3 printer driver see Features in the printer driver Macintosh on page 61 for Page Setup Cover Page Paper Source and Layout Choosing printing options 2 To control special print features choose Printer Features from the Print dialog box ...

Page 79: ... print speeds Fine 2400 dpi class The finest print mode Use this mode to print precise images such as photographs Since the print data is much larger than in Normal mode processing time data transfer time and print time will be longer Media Type Select the media type that matches the type of paper you loaded in the machine Plain Paper Thin Paper Thick Paper Thicker Paper Bond Paper Envelopes Env T...

Page 80: ...Mono Choose the appropriate colour mode Auto The machine checks the content of your documents for colour If colour is detected it prints in colour If no colour content is detected it prints in monochrome The total print speed may become slower Color The device will print all pages in full colour mode Mono Selecting Mono mode prints your documents in greyscale NOTE Sometimes a document can contain ...

Page 81: ...put This feature allows you to improve a print quality problem Reduce Paper Curl If you choose this setting the paper curl may be reduced If you are printing only a few pages you do not need to choose this setting We recommend that you change the printer driver setting in Media Type to a thin setting NOTE This operation will decrease the temperature of the machine s fusing process Improve Toner Fi...

Page 82: ...ill be able to print them Since the documents are secured at the machine you must enter the password using the control panel of the machine to print them To create a secure print job select Secure Print and select the Secure Print check box Enter a password in the Password text box and click Print For more information about Secure Print See Printing Secure data on page 99 ...

Page 83: ... Log in as an Administrator b From the Apple menu choose System Preferences Click Print Fax or Print Scan 1 then choose the printer you want to remove and remove it by clicking the button c Click Delete Printer 1 Print Scan for OS X v10 7 x and 10 8 x users ...

Page 84: ... Open Printer Utility The Status Monitor will start up For OS X v10 7 x and 10 8 x a Run System Preferences select Print Scan then choose the machine b Click Options Supplies Select the Utility tab and then click Open Printer Utility The Status Monitor will start up Updating the machine s status 2 If you want the latest machine status while the Status Monitor window is open click the Refresh icon ...

Page 85: ... the dock Quitting the window 2 Click Brother Status Monitor in the menu bar and then choose Quit Status Monitor from the pop up menu Web Based Management Network Connection only 2 Access the Web Based Management System by clicking the machine icon on the Status Monitor screen A standard Web Browser can be used to manage your machine using HTTP Hyper Text Transfer Protocol For information about th...

Page 86: ...Driver and Software 80 2 Software 2 Software for networks 2 For information about network utility software see Network User s Guide Network features ...

Page 87: ...HL 3170CDW 1 LCD Displays messages to help you set up and use your machine A four level indicator shows the wireless signal strength if you are using a wireless connection 2 Power On Off You can turn the machine on and off Press and hold down to turn the machine on Press and hold down to turn the machine off The screen will show Shutting Down and will stay on for a few seconds before going off Gen...

Page 88: ...s by pressing Go To clear all other errors follow the control panel instructions or see Error and maintenance messages on page 158 Pause and continue printing Lets you print any data remaining in the machine s memory Lets you choose the displayed option in the last menu level After a setting is changed the machine returns to Ready mode Switch to Reprint mode by pressing this key and holding it dow...

Page 89: ...he colour density Ignore Data The machine is ignoring data processed using the PS driver Pause The machine has suspended its operations Press Go to start the machine again Please Wait The machine is warming up The machine is carrying out the calibration process Printing The machine is printing Ready The machine is ready to print Sleep In Sleep mode power save mode the machine acts as though it wer...

Page 90: ...l then show the next menu level d Press a or b to scroll to your next menu selection e Press OK or Go When you have finished setting an option the LCD will show Accepted Menu table 3 There are seven menus For more information about the selections available in each menu see the following tables If no control panel operations are performed for 30 seconds the LCD returns to Ready mode NOTE The contro...

Page 91: ...irmware version Sub1 Version Shows the sub firmware version RAM Size Shows the size of memory in this machine Page Count Total Shows the total printed pages Color Shows the total colour printed pages Monochrome Shows the total monochrome printed pages Image Count Black BK Shows the amount of images produced by the black colour Cyan C Shows the amount of images produced by the cyan colour Magenta M...

Page 92: ... Life Shows the pages left to print with the PF kit 1 Fuser Life Shows the pages left to print with the fuser unit Reset Parts Life Appears only when the drum unit or belt unit has exceeded its rated life Drum Unit Black BK Resets the black drum unit life Appears when you replace the drum unit Cyan C Resets the cyan drum unit life Appears when you replace the drum unit Magenta M Resets the magenta...

Page 93: ...o feed paper manually 2 sided On Long Bind On Short Bind Off Chooses whether to print on both sides of the paper Tray1 Size Any Letter Legal A4 Executive JIS B5 A5 A5 L JIS B6 A6 Folio Chooses the size of paper you loaded in the standard paper tray The factory settings are shown in Bold with an asterisk ...

Page 94: ...ge Scroll level1 level2 Level10 Sets the time in seconds that an LCD message will scroll across the LCD From Level 1 0 2 sec to Level 10 2 0 sec LCD Contrast nnonn Adjusts the contrast of the LCD Auto Online On Off Sets the machine to return to Ready mode after it has been idle for 30 seconds If you choose Off the machine cannot receive print jobs if it has been left in Menu mode Setting Lock On O...

Page 95: ...egal A4 Executive Com 10 DL JIS B5 B5 A5 A5 L JIS B6 A6 Monarch C5 Folio Sets the size of paper Copies HL 3170CDW 1 2 999 Sets the number of printed pages Orientation HL 3170CDW Portrait Landscape This machine can print pages in portrait or landscape orientation Print Position X Offset 500 499 1 0 1 499 500Dots Moves the print start position at the top left corner of pages horizontally up to 500 l...

Page 96: ... Auto WRAP On Off Chooses whether a line feed and carriage return will happen when the machine reaches the right margin Auto SKIP On Off Chooses whether a line feed and carriage return will happen when the carriage position reaches the bottom margin Left Margin Sets the left margin at column 0 to 70 columns at 1 cpi The default setting is 0 cpi Right Margin Sets the right margin at column 10 to 80...

Page 97: ...ther the machine prints the error information when errors occur CAPT On Off Use CAPT Color Advanced Printing Technology for optimal print quality when printing a PS file created by a non Brother PS driver Colours and photos will appear clearer and more accurate Print speed will be slower Print Menu continued Submenu Menu Selections Options Descriptions The factory settings are shown in Bold with a...

Page 98: ...suits your needs IP Address 000 000 000 000 1 Enter the IP address Subnet Mask 000 000 000 000 1 Enter the Subnet mask Gateway 000 000 000 000 1 Enter the Gateway address IP Boot Tries 0 1 2 3 32767 Specifies the number of attempts the machine will try to obtain an IP address when the Boot Method is set to any setting except Static APIPA On Off Automatically allocates the IP address from the link ...

Page 99: ...to obtain an IP address when the Boot Method is set to any setting except Static APIPA On Off Automatically allocates the IP address from the link local address range 1 IPv6 On Off Enables or disables the IPv6 protocol Ethernet Auto 100B FD 100B HD 10B FD 10B HD Chooses Ethernet link mode Wired Status Active 100B FD Active 100B HD Active 10B FD Active 10B HD Inactive Wired OFF Shows Ethernet link ...

Page 100: ...ess when the Boot Method is set to any setting except Static APIPA On Off Automatically allocates the IP address from the link local address range 1 IPv6 On Off Enables or Disables the IPv6 protocol Setup Wizard Configures the wireless network settings using the setup wizard WPS AOSS Configures the wireless network settings using WPS or AOSS method WPS w PIN Code Configures the wireless network se...

Page 101: ...efault Restores wireless network settings of the internal print server to the factory default WLAN Enable On Off Turns the wireless interface on or off Wi Fi Direct Push Button You can easily configure your Wi Fi Direct network settings easily using the one button push method PIN Code You can easily configure your Wi Fi Direct network settings easily using WPS with a PIN code Manual You can manual...

Page 102: ...s Signal Strong Medium Weak None Shows the Wi Fi Direct network signal strength When your machine acts as the Group Owner the LCD always shows Strong Channel Shows the channel in use when the Status is G O Active or Client Active Speed Shows the connecting speed when the Status is G O Active or Client Active I F Enable On Off Enables or disables the Wi Fi Direct connection Network Reset Restores a...

Page 103: ...want to carry out the colour calibration and the auto registration ColorCalibration Calibrate Carry out calibration to revise the colours Reset Set the calibration parameters back to the default settings Auto Regist Adjusts the print position of each colour automatically The factory settings are shown in Bold with an asterisk ...

Page 104: ...he last print job will be deleted How to reprint the last job 3 a Make sure that the Reprint setting is On by using the keys on the control panel to enter the General Setup menu NOTE If you print with the Windows printer driver we have supplied with the machine the settings for Use Reprint in the printer driver will take priority over the settings made on the control panel Select the Use Reprint c...

Page 105: ...e Secure Print setting will close and the LCD will return to Ready mode For more information about the settings in the printer driver and how to create secure data see Secure Print on page 39 For Windows printer driver Advanced options on page 53 For Windows BR Script printer driver Secure Print on page 66 For Macintosh printer driver or Secure Print on page 76 For Macintosh BR Script printer driv...

Page 106: ...tored in the machine For information about how to reset the password call Brother customer service or your local Brother dealer Only administrators can set limitations and make changes for each user Setting Lock 3 Setting Lock lets you set a password to stop other people from accidentally changing your machine settings Make a careful note of your password If you forget it you will have to reset th...

Page 107: ...ter the password when the LCD shows Verify Turning Setting Lock on off 3 If you enter the wrong password when following the instructions below the LCD will show Wrong Password Re enter the correct password Turning Setting Lock on a Press a or b to choose General Setup Press OK b Press a or b to choose Setting Lock Press OK c Press OK when the LCD shows On d Enter the registered four digit password...

Page 108: ...b Choose how long the machine must be idle before it goes into Sleep mode When the machine receives a print file or document the timer will be reset The default setting is 3 minutes While the machine is in Sleep mode the LCD will show Sleep a Press a or b to choose General Setup Press OK b Press a or b to choose Ecology Press OK c Press a or b to choose Sleep Time Press OK d Press a or b to enter ...

Page 109: ...g the machine must be in Deep Sleep mode before it goes into Auto Power Off mode by following these steps a Press a or b to choose General Setup Press OK b Press a or b to choose Ecology Press OK c Press a or b to choose Auto Power Off Press OK d Press a or b to choose Off 1 hour 2 hours 4 hours or 8 hours Press OK or Go NOTE The machine does not go into Power Off when the machine is connected to ...

Page 110: ...t Device Data Automatically check boxes are selected The default settings are on See Colour Calibration on page 42 If you are using the Macintosh printer driver you must perform the calibration using the Status Monitor Turn on the Status Monitor and then select Color Calibration from the Control menu See Status Monitor on page 78 for how to turn on the Status Monitor Calibration a Press a or b to ...

Page 111: ... or images have cyan magenta or yellow fringes use the auto registration feature to correct the problem a Press a or b to choose Color Correction Press OK b Press a or b to choose Auto Regist Press OK c Press OK to select Registration d Press a to choose Yes The machine performs the Registration and then returns to Ready mode ...

Page 112: ...ons brother com or contact your local Brother office for further details Routine Maintenance 4 Toner cartridge Drum unit See Replacing the toner cartridges on page 110 For Oceania Model Name TN 251BK TN 251C TN 255C TN 251M TN 255M TN 251Y TN 255Y For Other countries Model Name TN 261BK TN 261C TN 265C TN 261M TN 265M TN 261Y TN 265Y See Replacing the drum units on page 121 For Oceania Model Name ...

Page 113: ...eplace Model Name Toner Low X Toner cartridge X C M Y BK C Cyan M Magenta Y Yellow BK Black Black 2 500 pages 1 2 5 Cyan Magenta Yellow 1 400 pages 1 2 5 2 200 pages 1 2 6 See page 111 For Oceania TN 251BK 5 TN 251C 5 TN 255C 6 TN 251M 5 TN 255M 6 TN 251Y 5 TN 255Y 6 For Other countries TN 261BK 5 TN 261C 5 TN 265C 6 TN 261M 5 TN 265M 6 TN 261Y 5 TN 265Y 6 Drums End Soon 4 Drum units 15 000 pages ...

Page 114: ...255M 6 TN 251Y 5 TN 255Y 6 For Other countries TN 261BK 5 TN 261C 5 TN 265C 6 TN 261M 5 TN 265M 6 TN 261Y 5 TN 265Y 6 Replace Drums 4 Drum units 15 000 pages 1 3 4 See page 119 For Oceania 4 Drum units DR 251CL 1 Drum unit DR 251CL BK DR 251CL CMY For Other countries 4 Drum units DR 261CL 1 Drum unit DR 261CL BK DR 261CL CMY Replace Drum X 1 Drum unit X C M Y BK C Cyan M Magenta Y Yellow BK Black ...

Page 115: ...valent for the recommended paper the life of consumable items and machine parts may be reduced The projected life for each of the toner cartridges is based on ISO ICE 19798 Frequency of replacement will vary depending on the print volume percentage of coverage types of media used and powering on off the machine Frequency of replacement consumables except toner cartridges will vary depending on the...

Page 116: ...hat you use only Brother Original toner cartridges When you want to buy toner cartridges please call Brother customer service or your local Brother dealer We recommend that you clean the machine when you replace the toner cartridge See Cleaning and Checking the machine on page 140 DO NOT unpack the new toner cartridge until you are ready to install it Toner Low X 4 Toner Low X If the LCD shows Ton...

Page 117: ...11 4 Replacing the toner cartridges 4 a Make sure that the machine is turned on b Open the top cover until it locks in the open position c Take out the toner cartridge and drum unit assembly for the colour shown on the LCD ...

Page 118: ...l down before you touch the internal parts of the machine IMPORTANT We recommend that you place the toner cartridge and drum unit assembly on a clean flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration ...

Page 119: ...dge and drum unit assembly into a fire It could explode resulting in injuries DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the machine Doing so could cause a fire or electrical shock Instead use only a dry lint free cloth See Product Safety Guide General precautions ...

Page 120: ...ccidentally spill or scatter toner NOTE Be sure to seal up the used toner cartridge tightly in a bag so that toner powder does not spill out of the cartridge Discard used consumable items according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office Be sure to reseal the consumable items tightly so that the material inside does n...

Page 121: ...of other specifications are used Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine or the refilling of empty cartridges with toner from other sources If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridges other than Brother Original products due to the incompatibility o...

Page 122: ... NOTE Make sure you installed the toner cartridge correctly or it may separate from the drum unit h Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times NOTE Be sure to return the tab to the home position a 1 The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical st...

Page 123: ...g corona wires NOTE When you clean the corona wires you do not have to remove the toner cartridge from the drum unit j Slide the toner cartridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine BK C M Y ...

Page 124: ...Routine Maintenance 118 4 k Close the top cover of the machine NOTE After replacing the toner cartridge DO NOT turn off the machine or open the top cover until the LCD shows Ready ...

Page 125: ...r is deposited on the page and because damage to a single drum unit is not likely you will need to replace all of the drums at once unless you have replaced an individual drum DR 251CL BK DR 261CL BK for black and DR 251CL CMY DR 261CL CMY for Colour for reasons other than reaching its rated life For your convenience Brother sells the drum units as a set of four DR 251CL DR 261CL IMPORTANT For bes...

Page 126: ...e Drums The four drum units have exceeded their rated life Please replace each drum unit with a new one We recommend Brother Original drum units be installed at this time After replacement reset each drum counter for each drum unit replaced by following the instructions included with the new drum units Replace Drum X 4 Replace Drum X If only a specified drum needs to be replaced the LCD shows the ...

Page 127: ...thes immediately wipe or wash it off with cold water Every time you replace the drum unit clean the inside of the machine see Cleaning and Checking the machine on page 140 When you replace a drum unit with a new one you must reset the drum counter by completing the following steps a Make sure that the machine is turned on b Open the top cover until it locks in the open position ...

Page 128: ...ge and drum unit assembly for the colour shown on the LCD WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine ...

Page 129: ... a clean flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Push down the green lock lever and take the toner cartridge out of the drum unit ...

Page 130: ...iately wipe or wash it off with cold water To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations We recommend that you place the toner cartridge on a clean flat level stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner NOTE Be sure to seal up the used drum unit tightly in a bag so that toner powde...

Page 131: ...tically NOTE Make sure you install the toner cartridge correctly or it may separate from the drum unit g Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times NOTE Be sure to return the tab to the home position a 1 The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertic...

Page 132: ...ning corona wires NOTE When you clean the corona wires you do not have to remove the toner cartridge from the drum unit i Slide the toner cartridge and drum unit assembly into the machine Make sure you match the toner cartridge colour to the same colour label on the machine BK C M Y ...

Page 133: ...enance 127 4 j Close the top cover of the machine k When you replace the drum unit with a new one you need to reset the drum counter Instructions of how to do this can be found in the box your new drum unit came in ...

Page 134: ...before you get a Replace Belt message To replace the belt unit see Replacing the belt unit on page 128 Replace Belt 4 When the following message appears on the LCD you must replace the belt unit Replace Belt IMPORTANT DO NOT touch the surface of the belt unit If you touch it it could degrade print quality Damage caused by incorrect handling of the belt unit may void your warranty Replacing the bel...

Page 135: ... underneath them in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations Toner c...

Page 136: ...n handle of the belt unit and lift the belt unit up and then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations e Unpack the new belt unit and install the new belt unit in the machine ...

Page 137: ...each toner cartridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine Repeat this step for each of the toner cartridge and drum unit assemblies BK C M Y ...

Page 138: ...ance 132 4 g Close the top cover of the machine h When you replace the belt unit with a new one you need to reset the belt unit counter Instructions of how to do this can be found in the box your new belt unit came in ...

Page 139: ...waste toner box is near the end of its life Buy a new waste toner box and have it ready before you get a Replace WT Box message To replace the waste toner box see Replacing the waste toner box on page 133 Replace WT Box 4 When the following message appears on the LCD you must replace the waste toner box Replace WT Box Replacing the waste toner box 4 a Make sure that the machine is turned on b Open...

Page 140: ... underneath them in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations Toner c...

Page 141: ...s DO NOT touch the shaded parts shown in the illustrations e Remove the orange packing material and discard it NOTE This step is only necessary when you are replacing the waste toner box for the first time and is not required for the replacement waste toner box The orange packing pieces are installed at the factory to protect your machine during shipment ...

Page 142: ...lvent liquid containing alcohol or ammonia to clean the inside or outside of the machine Doing so could cause a fire or electrical shock Instead use only a dry lint free cloth See Product Safety Guide General precautions NOTE Be sure to seal up the waste toner box tightly in an appropriate bag so that toner powder does not spill out of the waste toner box Discard the used waste toner box according...

Page 143: ...Routine Maintenance 137 4 g Unpack the new waste toner box and install the new waste toner box in the machine h Put the belt unit back in the machine ...

Page 144: ...e each toner cartridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine Repeat this step for all the toner cartridge and drum unit assemblies BK C M Y ...

Page 145: ...Routine Maintenance 139 4 j Close the top cover of the machine ...

Page 146: ...could explode resulting in injuries DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the machine Doing so could cause a fire or electrical shock Instead use only a dry lint free cloth See Product Safety Guide General precautions IMPORTANT Use neutral detergents Cleaning with volatile liquids such as thinn...

Page 147: ... in the paper tray remove it f Remove anything that is stuck inside the paper tray g Wipe the inside and the outside of the paper tray with a dry lint free cloth to remove dust h Re load the paper and put the paper tray firmly back in the machine i Plug the machine s power cord back into the electrical socket first and then connect the interface cables j Turn on the machine ...

Page 148: ... bands down the page clean the LED heads as follows a Press and hold down to turn the machine off b Open the top cover until it locks in the open position c Wipe the windows of LED heads 1 with a dry lint free cloth Be careful not to touch the windows of LED heads 1 with your fingers d Close the top cover of the machine e Turn on the machine 1 1 ...

Page 149: ...aintenance 143 4 Cleaning the corona wires 4 If you have print quality problems clean the corona wire as follows a Make sure that the machine is turned on b Open the top cover until it locks in the open position ...

Page 150: ...a toner cartridge and drum unit assembly WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine ...

Page 151: ...hands or clothes immediately wipe or wash it off with cold water To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times NOTE Be sure to return the tab to the home position a 1 The arrow on the tab must be aligned wit...

Page 152: ...ridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine f Repeat steps c to e to clean each of the remaining corona wires g Close the top cover of the machine BK C M Y ...

Page 153: ...oblem a Make sure the machine is in Ready mode b Press a or b to choose Machine Info Press OK c Press a or b to choose Drum Dot Print Press OK to print the drum dot check sheet d Press and hold down to turn the machine off e Open the top cover until it locks in the open position f The colour of printed dots is the colour of the drum you should clean Take out the toner cartridge and drum unit assem...

Page 154: ...PORTANT We recommend that you place the toner cartridge and drum unit assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner Handle the toner cartridge and drum unit assembly carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To prevent damage to the machine from static electricity DO NOT touch the electrod...

Page 155: ... Turn the drum unit as shown in the illustration Make sure that the drum unit gear 1 is on the left side i Read following information from the drum dot check sheet Dot location The sheet has eight numbered columns The number of the column with the printed dot in it is used to find the dot position on the drum 1 ...

Page 156: ...t toward you by hand while looking at surface of the suspected area NOTE To avoid print quality problems DO NOT touch the surface of the drum unit except the edge l When you have found the mark on the drum that matches the drum dot check sheet wipe the surface of the drum gently with a cotton swab until the mark on the surface comes off IMPORTANT DO NOT clean the surface of the photosensitive drum...

Page 157: ...k into the drum unit until you hear it lock into place If you install the cartridge in correctly the green lock lever on the drum unit will lift automatically NOTE Make sure that you put in the toner cartridge correctly or it may separate from the drum unit ...

Page 158: ...n Slide the toner cartridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine o Close the top cover of the machine p Turn on the machine BK C M Y ...

Page 159: ...ay completely out of the machine c If paper is loaded in the paper tray remove it d Remove anything that is stuck inside the paper tray e Tightly wring out a lint free cloth soaked in lukewarm water and then wipe the separator pad 1 of the paper tray with it to remove dust f Wipe the two pick up rollers 1 inside of the machine to remove dust g Reload the paper and put the paper tray firmly back in...

Page 160: ...void damage during transit The machine should be adequately insured with the carrier Unless you are returning the machine as part of the Brother Exchange Service leave the toner cartridges and drum units inside the machine when you pack and ship it a Press and hold down to turn the machine off Leave the machine turned off for at least 10 minutes to cool down b Disconnect all the cables and then un...

Page 161: ... as part of the Exchange Service pack only the machine Keep all separate parts including the drum unit and toner cartridge assemblies and printed materials to use with your Exchange machine e Put the packing material 2 marked R FRONT on the right of the machine Put the packing material 3 marked L FRONT on the left of the machine 1 FRONT R FRONT L FRONT 2 3 ...

Page 162: ...Routine Maintenance 156 4 f Put the AC power cord and printed materials in the original carton as shown in the illustration g Close the carton and tape it shut ...

Page 163: ...tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer LCD Messages See Error and maintenance messages on page 158 If you did not solve your problem with the above checks identify your problem and then go to the page suggested below Machine does not print Paper handling See Paper handling difficult...

Page 164: ...e the back cover of the machine Access Denied The function you want to use is restricted by Secure Function Lock 2 0 Contact your administrator to check your Secure Function Lock Settings Belt End Soon The belt unit is near the end of its life Buy a new belt unit before you get a Replace Belt message Calibrate Calibration failed Press and hold down to turn the machine off Wait a few seconds and th...

Page 165: ...toner cartridge and drum unit assembly is not installed correctly Remove the toner cartridge and drum unit assembly remove the toner cartridge from the drum unit and reinstall the toner cartridge back into the drum unit Reinstall the toner cartridge and drum unit assembly back in the machine If the problem continues replace the toner cartridge see Replacing the toner cartridges on page 111 Drum St...

Page 166: ...ng colour documents is restricted Contact your administrator to check your Secure Function Lock Settings No Toner The toner cartridge or the toner cartridge and drum unit assembly is not installed correctly Remove the toner cartridge and drum unit assembly remove the toner cartridge from the drum unit and reinstall the toner cartridge back into the drum unit Reinstall the toner cartridge and drum ...

Page 167: ...customer service or your local Brother dealer or a Brother Authorized Service Center to replace the fuser unit Replace PF Kit1 It is time to replace the paper feeding kit Call Brother customer service or your local Brother dealer or a Brother Authorized Service Center to replace the PF kit Replace Toner The toner cartridge is at the end of its life The machine will stop all print operations Replac...

Page 168: ...nd then press Go Toner Error One or more toner cartridges are not installed correctly Pull out all the drum units Take out all the toner cartridges and then put them back into the drum units Toner Low X X shows the toner cartridge or drum unit colour that is near the end of its life BK Black C Cyan M Magenta Y Yellow If the LCD shows Toner Low you can still print however the machine is telling you...

Page 169: ...m feeding through the machine at one time and prevents paper jams Paper is jammed in the manual feed slot 5 If the LCD shows Jam Manual Feed follow these steps a Remove any paper that is jammed in and around the manual feed slot b Press Go to resume printing Paper is jammed in the Paper Tray 5 If the LCD shows Jam Tray 1 follow these steps a Pull the paper tray completely out of the machine ...

Page 170: ... allows you to remove the paper more easily c Make sure that the paper is below the maximum paper mark in the paper tray While pressing the green paper guide release lever slide the paper guides to fit the paper size Make sure that the guides are firmly in the slots d Put the paper tray firmly back in the machine ...

Page 171: ... a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Pull the paper tray completely out of the machine c Make sure that the jammed paper does not remain inside the machine d If paper is not caught inside the machine check underneath the paper tray ...

Page 172: ...ave just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine f Use both hands to pull out the jammed paper slowly g Close the back cover until it locks in the closed position h Put the paper tray back in the machine ...

Page 173: ...ese steps a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Open the back cover WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine ...

Page 174: ...68 5 c Pull the green tabs at the left and right sides toward you to release the fuser cover 1 d Use both hands to gently pull the jammed paper out of the fuser unit e Close the fuser cover 1 f Close the back cover 1 1 ...

Page 175: ...r 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Open the top cover until it locks in the open position WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine ...

Page 176: ...mblies on a piece of disposable paper or cloth in case you accidentally spill or scatter toner Handle the toner cartridge and drum unit assemblies carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration ...

Page 177: ...mmed paper slowly e Slide each toner cartridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine for all four toner cartridge and drum unit assemblies BK C M Y ...

Page 178: ...top cover of the machine NOTE If you turn off the machine during Jam Inside the machine will print incomplete data from your computer when it is turned back on Before you turn on the machine delete the print spooler job on your computer ...

Page 179: ...Vista and Windows Server 2008 Click the Start button Control Panel Hardware and Sound and then Printers Right click Brother HL XXXX series Make sure that Use Printer Offline is deselected Windows XP and Windows Server 2003 Click the Start button and choose Printers and Faxes Right click Brother HL XXXX series Make sure that Use Printer Offline is deselected Contact your administrator to check your...

Page 180: ...Macintosh see Print Settings on page 67 Poor print quality See Improving the print quality on page 177 Paper handling difficulties Difficulties Suggestions The machine does not feed paper If the paper tray is empty load a new stack of paper into the paper tray If there is paper in the paper tray make sure it is straight If the paper is curled straighten it Sometimes it is helpful to remove the pap...

Page 181: ...all the Brother software Cannot connect to wireless network HL 3170CDW Investigate the problem using the WLAN Report Print the WLAN Report in the menu selection Machine Info Print WLAN Report and then press Go For more details see Quick Setup Guide For other problems concerning using your machine on a Network see Network User s Guide Other difficulties Difficulties Suggestions The machine will not...

Page 182: ...nd select Printers and Faxes b Right click the Brother HL XXXX BR Script3 icon and select Printer properties Properties and Brother HL XXXX BR Script3 if necessary c From the Device Settings tab choose TBCP Tagged binary communication protocol in Output Protocol Macintosh If your machine is connected to a computer with a USB interface you cannot print EPS data that includes binary You can print th...

Page 183: ... bottom left and right margins are cut off Adjust the print margins on your application and reprint the job Colours are light or faint on the whole page Perform the calibration using the control panel or the printer driver see Colour Calibration on page 104 Make sure toner save mode is off in the control panel or the printer driver Make sure that the media type setting in the driver matches the ty...

Page 184: ...t quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijkl...

Page 185: ... 94mm If the problem is not solved after printing a few pages the drum may have foreign material such as glue from a label stuck on the drum surface Clean the drum unit see Cleaning the drum unit on page 147 Identify the colour causing the problem and put in a new drum unit see Replacing the drum units on page 121 To identify the colour of the drum unit visit us at http solutions brother com to vi...

Page 186: ...iver Advanced print settings on page 69 For Macintosh printer driver Printer Features on page 73 For Macintosh BR Script printer driver If the print quality of the black portion is not what you expected select the Print Text in Black check box of the printer driver See Print Text in Black in Other Print Options on page 41 If the print quality is poor deselect the Improve Grey Colour check box of t...

Page 187: ...ter Features on page 73 For Macintosh BR Script printer driver Change the print resolution If you use a Windows printer driver choose Improve Pattern Printing in Print Setting of Basic tab see Settings dialog box on page 31 Wrinkle Check the paper type and quality see Acceptable paper and other print media on page 2 Make sure that the back cover is closed correctly Make sure that the two grey leve...

Page 188: ...see Replacing the drum units on page 121 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwx...

Page 189: ...rint Options on page 41 For Macintosh see Print Settings on page 67 If the problem is not solved choose Plain Paper in the media type setting If you are printing an envelope choose Env Thin in the media type setting If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper...

Page 190: ... envelope position when you print envelopes See Loading paper in the Manual feed slot on page 12 NOTE When you have finished printing open the back cover and reset the two grey levers back to their original positions 1 by lifting them up until they stop Examples of poor print quality Recommendation ABCDEFG EFGHIJKLMN 1 ...

Page 191: ...hanged Network default settings 5 To reset only the print server back to its default settings by resetting all network information such as the password and IP address follow these steps a Press a or b to choose Reset Menu Press OK b Press a or b to choose Network Press OK c Press a to choose Yes The machine will restart automatically Factory Reset 5 You can partially reset the machine partially ba...

Page 192: ...tings a Disconnect the network cable from the machine otherwise the network settings such as IP address will not be reset b Press a or b to choose Reset Menu Press OK c Press a and Cancel at the same time Press OK after Settings Reset appears d Press OK after Restart Printer appears e The machine will restart automatically ...

Page 193: ...ype LED Print Method Electrophotographic LED Printer single pass Memory Capacity Standard 64 MB 128 MB LCD liquid crystal display 16 characters 1 line Power Source 220 240 V AC 50 60 Hz Power Consumption 1 Average Peak Approx 1152 W Printing Approx 335 W at 25 C Approx 380 W at 25 C Ready Approx 60 W at 25 C Sleep Approx 5 5 W Deep Sleep Approx 0 57 W Power Off 2 3 Approx 0 05 W Dimensions Weights...

Page 194: ...essure Printing LPAm 53 0 dB A Ready LPAm 33 0 dB A Sound Power 1 Printing Colour LWAd 6 31 B A Mono LWAd 6 30 B A Colour LWAd 6 43 B A Mono LWAd 6 42 B A Ready LWAd 4 15 B A LWAd 4 53 B A Temperature Operating 10 to 32 5 C Storage 0 to 40 C Humidity Operating 20 to 80 without condensation Storage 10 to 90 without condensation ...

Page 195: ... Capacity Up to 250 sheets of 80 gsm Plain paper Manual feed slot Paper Type Plain paper Thin paper Thick paper Thicker paper Recycled paper Bond paper Label Envelope Env Thin Env Thick Glossy Paper Paper Size Width 76 2 to 216 mm Length 116 to 355 6 mm Paper Weight 60 to 163 gsm Paper Output 1 Face Down Output Tray Up to 100 sheets of 80 gsm Plain paper face down delivery to the face down output ...

Page 196: ...y Print Speed 1 2 Singleside print Monochrome Up to 18 ppm A4 size Up to 19 ppm Letter size Up to 22 ppm A4 size Up to 23 ppm Letter size Full colour Up to 18 ppm A4 size Up to 19 ppm Letter size Up to 22 ppm A4 size Up to 23 ppm Letter size 2 sided Print Monochrome Up to 7 sides per minute 3 5 sheets per minute A4 or Letter size Full colour Up to 7 sides per minute 3 5 sheets per minute A4 or Let...

Page 197: ...solution DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS FTP Server TELNET Server HTTP HTTPS server TFTP client and server SMTP Client SNMPv1 v2c v3 ICMP Web Services Print CIFS client SNTP client IPv6 NDP RA DNS resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS FTP Server TELNET Server HTTP HTTPS server TFTP client and server SMTP Client SNMPv1 v2...

Page 198: ... 2 Windows Operating System Windows XP Home Windows XP Professional Printing 32bit x86 or 64bit x64 processor 80 MB Windows XP Professional x64 Edition 64bit x64 processor Windows Vista 32bit x86 or 64bit x64 processor Windows 7 Windows 8 Windows Server 2003 Printing 32bit x86 or 64bit x64 processor Windows Server 2003 x64 Edition 64bit x64 processor Windows Server 2008 32bit x86 or 64bit x64 proc...

Page 199: ...nd paper can be classified into two types long grain and short grain Long grain paper fibers run in the same direction as the long edge of the paper Short grain paper fibers run perpendicular to the long edge of the paper Though most plain paper for copying is long grain some is short grain We recommend that you use long grain paper for this machine Short grain paper is too weak for the paper tran...

Page 200: ... pages A4 or Letter page 1 TN 251BK Cyan Magenta Yellow Approx 1 400 pages A4 or Letter page 1 TN 251C TN 251M TN 251Y High Yield Black Cyan Magenta Yellow Approx 2 200 pages A4 or Letter page 1 TN 255C TN 255M TN 255Y Drum Unit Approx 15 000 pages A4 or Letter pages 1 page job 2 DR 251CL 3 DR 251CL BK 4 DR 251CL CMY 5 Belt Unit Approx 50 000 pages A4 or Letter pages BU 220CL Waste Toner Box Appro...

Page 201: ... Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables Model HL 3150CDN HL 3170CDW Model Name Toner Cartridge Inbox Black Approx 1 000 pages A4 or Letter page 1 Cyan Magenta Yellow Approx 1 000 pages A4 or Letter page 1 Standard Black Approx 2 500 pages A4 or Letter page 1 TN 261BK Cyan Magenta Yellow Approx 1 400 pages A4 or Letter page 1 TN 261C T...

Page 202: ...the latest drivers software and utilities read FAQs and troubleshooting tips to learn how to get the most from your Brother product http solutions brother com Check here for Brother driver updates Customer Service A Visit http www brother com for contact information on your local Brother office Service center locations A For service centres in Asia contact your local Brother Office Address and tel...

Page 203: ...Settings tab 47 Dimensions 187 Drum unit 119 E Emulation 190 Envelopes 3 5 15 Error LED 83 Error messages 158 F Folio 3 G General Setup 88 Go key 82 I Interface 190 J Jam 2 sided 165 Jam Inside 169 Jam Manual Feed 163 Jam Rear 167 Jam Tray 1 163 K Keys 81 L Labels 3 6 15 LCD liquid crystal display 81 LED light emitting diode 83 Linux 24 M Machine information 85 Macintosh 24 61 Maintenance messages...

Page 204: ...Print Menu 89 Print quality 177 Printer driver 24 58 77 R Register your product 196 Reprint 98 Reset Menu 96 S Secure data 99 Service centres Europe and other countries 196 Sleep mode 83 102 Specifications 187 Status Monitor Macintosh 78 Windows 59 T TCP IP 92 93 94 Thick paper 15 Toner cartridge 110 111 Troubleshooting 157 173 if you are having difficulty network 175 paper handling 174 printing 1...

Page 205: ...further assistance please contact Brother International NZ Limited on the following numbers Our Technical Support Consultants are available 7 days a week by phone during the hours of 8 30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday Email Assistance Please visit www brother co nz and submit a helpdesk enquiry from our Service and Support page Web Assistance Please visit www brother...

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Brother HL-3170CDW, User Manual

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