CHAPTER 11 TROUBLESHOOTING
11-13
Novell NetWare Troubleshooting
If you cannot print from NetWare and you have checked the hardware and network
as described in the previous steps, first verify that the Brother print server is attached
to the server queue by going to PCONSOLE, selecting PRINT QUEUE
INFORMATION, and then CURRENTLY ATTACHED SERVERS. If the print
server does not appear in the list of attached servers, then check the following:
It is always a good idea to try followings in order to eliminate the possibility of setup
errors
•
Turning off the printer and then on again to force to rescan the Netware queue.
•
Deleting and recreating the print server and creating a new print queue in order
to eliminate the possibility of setup errors.
1.
If you changed the login password, you must change the password in both
the Brother print server (using the SET NETWARE PASSWORD command
if you are using the BRConfig software) or by using a web browser or the
BRAdmin application and in the file server (using the PCONSOLE Print
Server Information Change Password command).
2.
If you created the print queue using PCONSOLE and instead of BRAdmin,
make sure that you have enabled at least one NetWare file server using the
SET NETWARE SERVER servername ENABLED command.
3.
Have you exceeded your NetWare user limit?
4.
Make sure that the print server name you used in PCONSOLE exactly
matches the name that is configured in the print server, and make sure it is
defined as a Queue Server for the print queue.
5.
If you are running both 802.3 and Ethernet II frames on different file servers
on your network, there is a possibility that the print server may not make a
connection to the desired file server. Try forcing the frame type to the
desired one using the SET NETWARE FRAME command from the print
server remote console or using BRAdmin.
6.
If you are using DOS CAPTURE statement and losing portions of your print
job, try setting the TIMEOUT parameter in your CAPTURE statement to a
higher value (at least 50 seconds for Windows).
