Troubleshooting and other information
57
A
If you are having difficulty with your machine
A
IMPORTANT
• For technical help, you must call the country where you bought the machine. Calls must be made
from
within
that country.
• If you think there is a problem with your machine, check the chart below and follow the troubleshooting
tips. Most problems can be easily resolved by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Printing difficulties
Difficulties
Suggestions
No printout.
Check that the correct printer driver has been installed and chosen.
Check to see if the LEDs are indicating any error.
(See
on page 36 and
Check the machine is online:
(For Windows
®
8)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click
Settings
, and then click
Control Panel
. In the
Hardware and Sound
group, click
View devices and printers
. Right-click
Brother HL-XXXX series
and
click
See what’s printing
. Click
Printer
and make sure
Use Printer Offline
is
unchecked.
(For Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click
Settings
, and then click
Control Panel
. In the
Hardware
group, click
View devices and printers
. Right-click
Brother HL-XXXX series
and click
See what’s printing
. Click
Printer
and make sure
Use Printer Offline
is
unchecked.
(Windows
®
7 and Windows Server
®
2008 R2)
Click the
(
Start
) button and
Devices and Printers
. Right-click
Brother HL-
XXXX series
and click
See what’s printing
. Click
Printer
and make sure
Use Printer Offline
is unchecked.
(Windows Vista
®
and Windows Server
®
2008)
Click the
(
Start
) button,
Control Panel
,
Hardware and Sound
, and then
Printers
. Right-click
Brother HL-XXXX series
. Make sure that
Use Printer Offline
is deselected.
(Windows
®
XP and Windows Server
®
2003)
Click the
Start
button and choose
Printers and Faxes
. Right
-
click
Brother HL-
XXXX series
. Make sure that
Use Printer Offline
is deselected.