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Troubleshooting and Maintenance

80

MAINTENANCE

Vertical Black Lines When
Sending

Use your machine to make a copy. If the copy shows the same
problem, the scanner area is dirty. Lift the front cover and check the
document path. Clean the scanner’s white roller and the glass strip
under the roller using isopropyl alcohol and a lint-free cloth.

Handling Incoming Calls

F/T Pseudo-Ring in F/T
Mode

The machine knows the incoming call is not a fax so it is signalling
you to answer the voice call. Pick up the machine’s handset or
answer from an extension phone and press your machine’s Remote
Deactivation Code (default setting is # 5 1 (# 9 1 for New Zealand)).

Transferring a Call to the
Machine

If you have answered at the machine’s handset, press

Fax Start

,

and hang up immediately.
If you answered at an extension phone, press your three-digit
Remote Activation Code (the factory setting is

5 1 (

9 1 for

New Zealand)). When your machine answers, hang up.

Machine goes into receive
mode when the caller is not a
fax

If the machine is set to Fax Detect ON, it is more sensitive to sounds.
The machine may mistakenly interpret certain voices or music on
the line as a calling fax machine and respond with fax receiving
tones. Deactivate the fax by pressing

Stop/Exit

.

Try avoiding this problem by turning Fax Detect to OFF. (See

Transmission Verification
Report Prints
“RESULT:ERROR”

There is probably temporary noise or static on the phone line. Try
sending the fax again. If the problem continues, call the Telephone
Company to check your phone line.

DIFFICULTY

SUGGESTIONS

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Summary of Contents for FAX-1020E

Page 1: ...FAX 1020e FAX 1030e USER S GUIDE ...

Page 2: ... APPROPRIATE CONNECTOR APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than which it was originally purchased and does not offer any warranty in the event that this product is used on public telecommunication lines in another country ...

Page 3: ... at the back of this manual Also throughout this manual you will see special symbols alerting you to important information cross references and warnings Illustrations of some screen displays also help you choose the correct key presses Symbols Used In This Manual Additionally your machine can print a Help List Make sure that there is no document in the Automatic Document Feeder and press Memory Re...

Page 4: ...on Mode your machine displays a list of main menu options from which you can choose These options appear one after the other on the display Select an option by pressing Menu Set when the option appears on the LCD You can scroll more quickly through options by pressing When the screen displays your selection press Menu Set Use to scroll backward if you passed your choice or to save key strokes Both...

Page 5: ...w 10 BASIC USE Chapter 1 Setup Initial Settings 12 Custom Settings 14 Setup Quick Dial Numbers for Easy Dialling 15 Chapter 2 Sending a Fax Scanning Adjustment 18 Sending Operation 18 Dialling a Number 19 Chapter 3 Receiving a Fax Answer Mode Settings 21 Receiving a Fax 24 Chapter 4 Making Copies Copy Functions 26 Chapter 5 Telephone Making a Call 28 Answering a Call 30 Chapter 6 Printing Reports ...

Page 6: ...Chapter 11 Remote Fax Options Only for FAX 1020e Fax Forwarding 58 Remote Retrieval 59 Chapter 12 Message Centre Only for FAX 1030e Message Centre Mode 63 Fax Forwarding Paging 68 Remote Retrieval 70 MAINTENANCE Chapter 13 Troubleshooting and Maintenance Error Messages 75 Document Jams and Paper Jams 77 Difficulty with Operation 79 Regular Maintenance 81 Packing and Shipping the Machine 85 IMPORTA...

Page 7: ...v APPENDIX Chapter 15 Specifications Specifications 93 Menu Mode Menu Selection Table 95 Entering Text 100 About Fax Machines 101 Glossary 102 Index 105 Accessory List 108 ...

Page 8: ...ered under warranty 2 Read the Quick Setup Guide Follow the instructions on the Brother Quick Setup Guide to set up the machine 3 Setting the Dialling Mode Tone Pulse Not available in New Zealand Press Menu Set 1 1 The screen prompts you to select TONE or PULSE Use or to select the dialling mode and press Menu Set when the screen displays the dialling mode you want Press Stop Exit 4 Using the tele...

Page 9: ...sheet individually to prevent paper jams Press Resolution before you send the fax to select the resolution for the document you are sending If you wish to send in STANDARD resolution i e a general fax with no graphics then the default is STANDARD and the resolution button need not be pressed See Resolution page 18 DO NOT use curled wrinkled paper folded ripped paper or paper with staples paper cli...

Page 10: ...enu Set when the screen displays your selection Press Stop Exit Press Menu Set 8 3 The screen prompts you to choose an OGM Press or to reach MSG CTR OGM This is the only setting you can select if you want to turn the Message Centre on Press Menu Set Press or to select RECORD MSG and press Menu Set Pick up the handset to record a message For example Hello We are unable to take your call at this tim...

Page 11: ...ord Memory Storage Your machine is equipped with an internal battery which will keep the date and time information for up to about 15 hours FAX 1030e or about 9 hours FAX 1020e after power has been cut off After this time the date and time will be lost and you will have to re enter the information In the event of a power failure all settings in the menus are stored permanently except for the setti...

Page 12: ...oes not apply 3 Record the outgoing message on your external TAD see next page 4 Set the external TAD to answer calls 5 Set MESSAGE STORE Function menu 8 1 to VOICE EXT Only for FAX 1030e 6 Set the Answer Mode to TAD ANSWER MACH Only for FAX 1020e On FAX 1030e set the Answer Mode to TAD MSG CTR Do not connect a TAD elsewhere on the same phone line your machine and TAD will both try to control the ...

Page 13: ... mode In these cases you must inform callers that they must enter the remote activation code to send a fax Sequence of External TAD Reception When you leave your machine set in TAD mode all calls will be answered by the externally connected telephone answering device and fax calls will be received automatically provided they come from a machine which sends standard Calling tone CNG Incoming Call T...

Page 14: ...ne to your machine as shown below Whenever this external phone or TAD is in use the screen displays EXT TEL IN USE and if the fax handset is lifted an alarm sounds To disconnect the call on the external phone and switch to the fax lift the handset and press Hook FAX 1020e or Speaker phone FAX 1030e Example for Australia External Telephone Extension Telephone ...

Page 15: ...e and fax numbers and can be used as a keyboard for entering information into the machine key lets you switch the dialling type during a telephone call from PULSE to TONE Not available in New Zealand 9 Recall Use this key to gain access to an outside line and or to recall the operator For some countries 0 Search Mute Lets you dial stored phone numbers by pressing and a two digit number Also lets y...

Page 16: ...You can also use these keys to do an alphabetical search for the names of stored numbers Press to scroll through the menus and options OR You can press these keys to adjust the ring or speaker volume F Stop Exit Stops a fax cancels an operation or exits from function menu mode G Liquid Crystal Display The LCD displays messages to help you set up and operate your fax machine or ...

Page 17: ...y when you want multiple copies of a multiple page original in order 8 Copy Makes a copy 9 Speaker phone Lets you speak to the person at the other end and dial telephone and fax numbers without lifting the handset 0 Dial Pad Dials phone and fax numbers and can be used as a keyboard for entering information into the machine key lets you switch the dialling type during a telephone call from PULSE to...

Page 18: ...rd to set a menu selection You can also use these keys to do an alphabetical search for the names of stored numbers Press to scroll through the menus and options OR You can press these keys to adjust the ring or speaker volume H Stop Exit Stops a fax cancels an operation or exits from function menu mode I Liquid Crystal Display The LCD displays messages to help you set up and operate your fax mach...

Page 19: ... fax you send In the event of a power failure the machine maintains date and time information for about 15 hours FAX 1030e about 9 hours FAX 1020e 1 Press Menu Set 1 2 2 Enter the two digits of the year and press Menu Set 03 is registered as 2003 in the machine 3 Enter two digits for the month and press Menu Set 4 Enter two digits for the day and press Menu Set 5 Enter the time in 24 hour format a...

Page 20: ...us any leading 0 A space Your number on the local exchange using spaces to aid readability as appropriate 1 Press Menu Set 1 3 2 Enter your fax number up to 20 digits and press Menu Set 3 Enter your telephone number up to 20 digits and press Menu Set 4 Enter your name up to 20 characters using the dial pad and the chart To enter a space press twice 5 Press Menu Set 6 Press Stop Exit When you enter...

Page 21: ... adjust the ring volume when your fax machine is idle You can select a ring volume level or press or until the ring is off Press or to adjust the volume level With each key press the fax machine rings so you can hear the current setting and the display shows the setting you are choosing Each key press changes the volume to the next setting The new setting will remain until you change it again Sett...

Page 22: ...rompts you to enter a name for this number 4 Use the dial pad to enter the name up to 15 characters See Entering Text page 100 OR Go to Step 5 to store the number without a name 5 Press Menu Set The screen prompts you to select the type of number this is Use or to select the type you want 6 Press Menu Set Return to Step 2 to store another One Touch dial number OR Press Stop Exit When you dial a On...

Page 23: ... name 7 Press Menu Set 8 The screen prompts you to select the type of number this is Use or to select the type you want 9 Press Menu Set 10 Return to Step 2 to store another Speed Dial number OR Press Stop Exit Changing One Touch and Speed Dial Numbers If you try to store a One Touch or Speed Dial number in a location where a number is already stored the screen displays the current name stored the...

Page 24: ... 1 Press Menu Set 6 3 The screen displays SELECT ONE TOUCH 2 Select a Quick Dial key where you wish to store the number For example press One Touch Dial key 2 to use as a Group 3 Use the dial pad to enter the group number for example press 1 for Group 1 4 Press Menu Set Enter the One Touch or Speed Dial numbers in this group For example for One Touch 3 press One Touch Dial key e g 03 For Speed Dia...

Page 25: ... document in the feeder you can use the Resolution key Press Resolution continuously until you see your selection on the screen If you want to set a different resolution for each page see Multiple Resolution Transmission page 41 Sending Operation Manual Transmission Manual transmission lets you hear the dial tone ringing and fax receiving tones before sending the fax 1 Insert the document face dow...

Page 26: ...ss Search Mute then press and the two digit Speed Dial number 3 Press Fax Start Search You can search for names you have stored in One Touch and Speed Dial memories See Storing One Touch Dial Numbers page 15 and Storing Speed Dial Numbers page 16 Names are displayed alphabetically 1 Insert the document face down in the Automatic Document Feeder 2 Press Search Mute 3 To search for numbers alphabeti...

Page 27: ... different locations in a few simple steps After the Broadcast is completed a Broadcast Report will be printed automatically to let you know the results 1 Insert the document face down in the Automatic Document Feeder 2 Press Memory Reports The LCD shows how much memory is available 3 Enter the One Touch and Speed Dial numbers one after the other Search numbers or a Group number you have stored 4 ...

Page 28: ...you select this setting you will need to set the Ring Delay and F T Ring Time features on the following pages See For F T Fax Tel Mode Only page 42 TAD FAX 1020e This is the only setting in which you can use an external answering machine Your telephone answering device answers every call Once the external telephone answering device TAD answers the machine listens for fax tones If it detects fax to...

Page 29: ... rings before it answers See Operation from an External or Extension Telephone page 42 and For F T Fax Tel Mode Only page 42 1 Press Menu Set 2 1 If you have a FAX 1020e go to Step 3 2 Press or to select RING DELAY and press Menu Set 3 Press or to select how many times the line rings before the machine answers and press Menu Set when the screen displays your selection 4 Press Stop Exit If you are ...

Page 30: ...This is the announcement played by your machine not an external TAD when someone calls and your machine is set to F T mode Although callers hear your announcement they cannot leave a message See Erasing the Outgoing Message OGM page 65 for directions to erase the announcement The purpose of this F T message is for the callers to better understand the status of their call when your machine is set i...

Page 31: ... New Zealand if you are not at your machine See Operation from an External or Extension Telephone page 42 and For F T Fax Tel Mode Only page 42 In case Fax Detect does not work because of a poor phone line connection just press Fax Start or press the Activation Code 5 1 9 1 for New Zealand You have to set Remote Activation to ON in Menu Set 2 4 to use 5 1 9 1 for New Zealand 1 Press Menu Set 2 3 2...

Page 32: ...s will not be automatically answered until fresh paper is put in the paper cassette The last fax received will be printed as soon as fresh paper is put in the cassette 1 Press Menu Set 2 6 The screen displays 2 Use or to select ON or OFF and press Menu Set when the screen displays your selection 3 Press Stop Exit Printing a Fax from Memory Only for FAX 1020e If you have fax storage ON for remote r...

Page 33: ...If you want copies stacked press Copy OR If you want copies sorted collated press Sort 3 Enter the number of copies you want up to 99 4 Press Copy The default resolution for a single copy is S FINE Set the resolution to PHOTO for photographs by using the Resolution key The default resolution for multiple copies is FINE Set the resolution to S FINE for small print or artwork and PHOTO for photograp...

Page 34: ...size select 100 1 Insert the document face down in the Automatic Document Feeder 2 Press Enlarge Reduce 3 Use or to choose a ratio setting 4 Press Copy OR Sort if you want sorted copies 5 Enter the number of copies you want up to 99 For example press 9 for nine copies 6 Press Copy The default resolution for reducing and enlarging copies is FINE Set the resolution to S FINE for small print or artwo...

Page 35: ... call answered on the monitor speaker If you press Hook before lifting the handset the call will be disconnected Replace the handset to finish the call For FAX 1030e press Fax Start and when the call is answered you can now speak to the party at the other end without lifting the handset Press Speaker phone when you finish the conversation One Touch Dialling 1 Pick up the handset OR Press Speaker p...

Page 36: ...ess Redial Pause 3 To hang up replace the handset OR Press Speaker phone for FAX 1030e only Pause Press Redial Pause to insert a pause between digits to be dialled If your fax machine is connected to a PABX you may need to insert an additional number prefix e g 9 and a pause before each fax or telephone number to gain access to the outside line When you press Redial Pause a dash will appear on the...

Page 37: ...your voice echoed during the call Hang up and try the call again OR Pick up the handset Mute 1 Press Search Mute to put a call on hold 2 You can replace the handset without disconnecting the call 3 Pick up the machine s handset or press Speaker phone for FAX 1030e only to release the call from hold If you press Search Mute without lifting the handset or pressing Speaker phone for FAX 1030e only th...

Page 38: ...eport indicates you should check the readability of certain pages resend those pages When the feature is ON the report is printed with every fax you send 1 Press Menu Set 7 1 2 Press or to select ON or OFF and press Menu Set 3 Press Stop Exit Setting the Journal Period You can set the machine to print activity reports at specific intervals 1 3 6 12 24 hours 2 4 or 7 days If you set the interval to...

Page 39: ...nctions Lists names and numbers stored in One Touch and Speed Dial memory in numerical order Journal lists information about the last 30 incoming and outgoing faxes TX means Transmit RX means Receive Choose if Transmission Verification Report is printed after all Faxes sent Quick dial list above alphabetically Lists settings for INITIAL SETUP SETUP RECEIVE SETUP SEND REPORT SETTING REMOTE FAX OPT ...

Page 40: ...ture does not work without the Station ID You can set the fax to send a cover page with a particular document This cover page will include the number of pages in your document 1 Insert the document face down in the Automatic Document Feeder 2 Press Menu Set 3 1 3 Press Menu Set when the screen displays NEXT FAX ONLY 4 Press or to select ON or OFF and press Menu Set 5 Press or to view the comment s...

Page 41: ...ted ON the screen displays the cover page comment options Press or to view comment selections 5 Press Menu Set when the screen displays your selection The screen displays 6 Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 to exit if you are finished choosing settings Using a Printed Cover Page If you prefer using a printed cover page that you ...

Page 42: ...2 if you have finished choosing settings then go to Step 5 5 Enter the fax number you are calling and press Fax Start Memory Transmission You can scan a fax into the machine s memory This will be sent as soon as the scan is completed This way you don t have to wait for the entire fax to be transmitted before you retrieve your original If you get a OUT OF MEMORY message while scanning the first pag...

Page 43: ... your selection 4 If you set Call Reservation to ON the screen displays the current setting for Call Back Message Press or to select ON or OFF and press Menu Set when the screen displays your selection The screen displays 5 Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 if you are finished choosing settings and go to Step 6 The screen prompt...

Page 44: ...other fax you can prepare to send your next fax This way you don t have to wait for it to finish sending or receiving the other fax You can dial this fax call manually or by using Redial or One Touch dialling When you use One Touch Dial only the memory location not the name of the person you are calling is displayed 1 Insert the document face down in the Automatic Document Feeder If necessary pres...

Page 45: ...ocument you want to send now in the Automatic Document Feeder 4 Enter the number for the fax you want to send now and press Fax Start 5 After the transmission is finished return the first document to the Automatic Document Feeder 6 Press Menu Set 5 to restore the timer Memory Security This feature allows you to prevent unauthorised access to the machine When switched ON Memory Security prohibits m...

Page 46: ...Security is now switched ON Changing the Memory Security Password 1 Press Menu Set 0 1 2 Press or to choose SET PASSWORD 3 Press Menu Set The screen prompts you to enter the old password 4 Enter the current password 5 Press Menu Set 6 Enter a 4 digit number as a new password 7 Press Menu Set The screen prompts you to re enter the new password 8 Enter the new password again and press Menu Set 9 Pre...

Page 47: ... seconds the display reverts to normal Memory Security is now switched OFF Then all the data saved in the memory will be printed out If you forget the Memory Security password please contact your Brother dealer for service or the help number given with the warranty documentation If the password you enter at Step 4 is incorrect the screen would display WRONG PASSWORD After 2 seconds the display wil...

Page 48: ... Document Feeder then press Menu Set 3 4 2 Use or to select resolution for page 1 and press Menu Set 3 Repeat Step 2 for subsequent pages Press Stop Exit when you are finished The screen displays 4 Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 if you are finished choosing settings and go to Step 5 The screen prompts you to enter the fax num...

Page 49: ...1 for New Zealand If you answer a call and no one is on the line assume you are receiving a fax If you are using the machine phone press Fax Start then hang up If you are using an extension phone press 5 1 9 1 for New Zealand wait for fax receiving tones chirps then hang up If you are using an external phone press 5 1 9 1 for New Zealand and wait for the phone to be disconnected the screen display...

Page 50: ...ote cordless phone 2 The fax machine rings pseudo ring same as current F T ring and the display shows PICK UP PHONE 3 Pick up the handset and press Hook or Speaker phone for FAX 1030e only OR Just press Speaker phone for FAX 1030e only at the fax machine in order to transfer the voice call to the fax machine If nobody answers at the fax machine pseudo ringing stops after 30 seconds In that case it...

Page 51: ... displays the setting you want 3 If you want to enter a new Remote Activation Code then press Menu Set 4 If you want to enter a new Remote Deactivation Code then press Menu Set 5 If you want to enter a new Activation Voice Code then press Menu Set 6 Press Stop Exit If you are always disconnected when accessing your external TAD remotely try changing the Activation Code from 5 1 9 1 for New Zealand...

Page 52: ...for receiving faxes Flowchart Sequence of Incoming Call You can switch it off temporarily then turn it back on When you get a new fax number make sure you reset this function In order for Duet to work properly you must set your receive mode to Manual and set the Distinctive Ringing to ON To have your external TAD answer only the main number the machine must be in Manual Mode All extension phones r...

Page 53: ...es memory lending services or provide confidential information can protect themselves from false orders or acceptance of false identification At Home Residential customers can protect themselves from unwanted calls How Does the Caller ID Work The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings the display shows you the caller s phone number or name Once you pick ...

Page 54: ...st Caller ID memory stores information for up to thirty calls when the thirty first call comes in information about the first call is erased You can scroll through Caller ID information to review those calls made to your FAX 1 Press Menu Set 0 2 2 Press or to select DISPLAY ID and press Menu Set If the name was not received it will not be displayed 3 Press or to scroll through the Caller ID memory...

Page 55: ...fax and telephone calls on the same line It is much easier for your callers who dial manually The fax machine will answer with receiving tones so they will not have to press an activation code And the people who call to talk on your main number will not have to talk to your fax machine Basically it gives you two independent numbers without the higher cost of a second line How Does FaxAbility Work ...

Page 56: ...hine can suspend Call Waiting when incoming faxes are being sent to you 1 Set the fax machine to Manual Mode 2 Press Menu Set 0 3 3 Press or to select ON or OFF 4 Press Menu Set Only when FAXABILITY is set ON Call Waiting can be selected ON In case of FAXABILITY is set OFF Call Waiting is automatically OFF without choice 5 Press Menu Set 6 Press Stop Exit All extension phones ring fax machine is s...

Page 57: ... first 16 characters of the number on the display Helpful Hints If UNAVAILABLE appears on the display it means that the call came from outside your caller ID service area If WITHHELD appears on the display it means the caller intentionally blocked the transmission of his her ID If no caller ID was transmitted to your fax machine PICK UP PHONE will remain on the display Depends on network Function ...

Page 58: ...r ID for Dial back Please be sure that you use appropriate dialling procedures for local and national call Please be sure that you make sure of the details of the exact number to be called back and the need to insert prefix es for manual dialling Please understand that you machine may not display precisely the digits to be called ...

Page 59: ...me of your caller as the line rings After a few rings the screen displays the telephone number of your caller or name if available Once you pick up the handset the Caller ID information disappears from the screen but the call information remains stored in the Caller ID memory You will see the first 16 characters of the number or name UNAVAILABLE display means call originates outside your Caller ID...

Page 60: ...nu Set 0 2 2 Press or to select DISPLAY ID and press Menu Set If the name was not received it will not be displayed 3 Press or to scroll through the Caller ID memory to select the Caller ID you want to view and press Menu Set The next screen shows the caller s telephone number and the date and time of the call 4 Press or to return to the Caller ID listing OR Press Stop Exit Printing Caller ID List...

Page 61: ...want to poll and then to press Fax Start 3 Enter the fax number you are polling and press Fax Start The screen displays DIALING Setup for Polling Receive with Secure Code You need to make sure you are using the same ID number as the other party 1 Press Menu Set 2 7 2 Press or to choose SECURE and press Menu Set 3 Enter a four digit number This is the same as the security code of the fax machine yo...

Page 62: ...ep 4 Afterward a Sequential Polling Report will be printed 1 Press Menu Set 2 7 The screen displays 2 Press or to choose STANDARD SECURE or TIMER and press Menu Set when the screen displays the setting you want 3 If you selected STANDARD the screen prompts you to enter the fax number you want to poll and then to press Fax Start If you selected SECURE enter a four digit number and press Menu Set If...

Page 63: ...er fax machine can retrieve it 1 Insert the document to be retrieved in the Automatic Document Feeder 2 Press Menu Set 3 8 The screen displays 3 Press or to choose STANDARD and press Menu Set The screen displays 4 Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 if you are finished choosing settings and go to Step 5 5 Press Fax Start The scree...

Page 64: ...to select additional settings The display returns to the Setup Send menu OR Press 2 if you are finished choosing settings and go to Step 6 6 Press Fax Start and wait for the fax to be polled Secure Polling Secure Polling is a way to keep your documents from falling into the wrong hands while the fax machine is set up for polling You can use Secure Polling only with another Brother fax machine Your...

Page 65: ...ng Number When Fax Forwarding is set to ON your fax machine stores the received fax in memory then dials the fax machine phone number you have programmed and forwards the fax message 1 Press Menu Set 8 1 2 Press or to select ON or OFF and press Menu Set The screen prompts you to enter the number of the fax machine where faxes will be forwarded 3 Enter the forwarding number up to 20 digits and pres...

Page 66: ...hree digit code using number keys 0 9 and and press Menu Set The cannot be changed Do not use the same digits that appear in your Remote Activation Deactivation Code or Activation Voice Code 3 Press Stop Exit Using Your Remote Access Code 1 Dial your fax machine phone number from a touch tone phone 2 When your fax machine answers and beeps immediately enter your Remote Access Code 1 5 9 3 The fax ...

Page 67: ... you registered is correct Now the machine will start Fax Forwarding 2 Fax forwarding 4 FAX FWD No 6 FAX STORAGE ON You can set FAX STORAGE ON or OFF Switching Fax Storage OFF is only possible if there are no faxes stored in the memory or if all faxes have been erased using Remote Control 9 6 3 7 FAX STORAGE OFF 96 Retrieve FAX 1 Memory Status List You must use a remote fax machine in order to rec...

Page 68: ... machine and sends the Memory Status List The remote fax machine prints the List Retrieving Fax Messages 1 Dial your fax machine s number 2 When you hear the beep immediately enter your Remote Access Code 1 5 9 3 As soon as you hear two short beeps use the dial pad to press 9 6 2 4 Using the dial pad enter the number up to 20 digits of the remote fax machine where you want your fax messages forwar...

Page 69: ...fax messages forwarded and then press 5 To retrieve the Memory Status List when you hear two short beeps use the dial pad to press 9 6 1 6 Use the dial pad to enter the number of the remote fax machine up to 20 digits and then press 7 After you hear your fax machine beep hang up and wait Your fax machine calls the remote fax machine Your fax machine then sends the Memory Status List showing the ne...

Page 70: ...age Centre TAD Mode by pressing 1 DOC ON VOICE ON Both voice and fax messages are stored You can use the Fax Forwarding or Paging features and retrieve voice and fax messages remotely 2 DOC ON VOICE EXT You need an external answering machine connected to the fax machine for this setting Fax messages are stored in the Message Centre memory but voice messages are stored in your external answering ma...

Page 71: ...OGM Outgoing Message is less than 20 seconds long 1 Press Menu Set 8 3 The screen prompts you to choose an OGM 2 Press or to reach MSG CTR OGM 3 Press Menu Set 4 Press or to select RECORD MSG and press Menu Set 5 Pick up the handset to record a message For example Hello We are unable to take your call at this time Please leave a message after the signal If you wish to send a fax please press the s...

Page 72: ...w messages they won t be lost The new messages will be played automatically and the LCD will ask you to acknowledge the new faxes Press 1 to print and automatically delete the faxes from memory OR Press 2 to save the faxes in memory until printing is convenient What Happens When the Memory Is Full Print the Memory Status List and select the item to be cleared This will clear space for new messages...

Page 73: ...the message you want to play 3 Press Stop Exit Printing a Fax Message Once you print a new fax message stored in memory it is erased from the memory automatically 1 Press Play Record After two seconds the machine begins to play voice messages 2 After playing voice messages the display asks if you want to print fax messages that are in the memory There is no display if there are no faxes 3 To print...

Page 74: ...out erasing 4 Press Stop Exit To erase messages all at once 1 Press Erase The screen prompts you to choose what kind of messages you want to erase 2 Press or to select erasing all voice messages ALL VOICE all document messages ALL DOC or all messages both voice and fax ALL MSG and press Menu Set 3 Press 1 to erase OR Press 2 to exit without erasing Setting the Maximum Time for Incoming Messages Yo...

Page 75: ... You can record a telephone conversation by pressing Play Record during the conversation Your recording can be as long as the Incoming Message Maximum Time You and the other party will hear a beep every 15 seconds while recording You cannot record a conversation using the Speakerphone Fax Forwarding Paging When Paging is set to ON your machine dials the pager number you have programmed and when co...

Page 76: ... Press or to reach PAGING OGM and press Menu Set 3 Press or to select RECORD MSG and press Menu Set 4 Pick up the handset to record a message 5 Press Stop Exit and replace the handset The Message Centre plays your OGM 6 Press Stop Exit Programming the Paging Number 1 Press Menu Set 8 6 2 Press or until the screen displays PAGING and press Menu Set The screen prompts you to enter your pager number ...

Page 77: ...d If you wait longer than 30 seconds to enter a command the machine hangs up If you enter an invalid command the machine beeps three times 5 Press 9 0 to reset the machine when you finish 6 Hang up Changing the Remote Access Code Enter your Remote Access Code when the machine picks up your call so you can access features remotely The access code is preset to 1 5 9 but you can change this 1 Press M...

Page 78: ...s code erases all recorded messages not one at a time 94 Play and Record OGM in memory 1 Play 1 MSG CTR OGM The machine plays the selected OGM You can stop playing OGMs by pressing 9 2 FAX TEL OGM 3 PAGING OGM 2 Record 1 MSG CTR OGM After one long beep you can record the selected OGM You will hear the message played once You can stop recording the message by pressing 9 2 FAX TEL OGM 3 PAGING OGM 9...

Page 79: ...e fax message from the memory 97 Check the receiving status You can check whether your fax machine has received any Document or Voice messages If yes you will hear one long beep If no you will hear three short beeps 1 Document 2 Voice 98 Change Answer Mode If you hear one long beep you can change the answer mode If you hear three short beeps you cannot change it Example There is no TAD MSG when yo...

Page 80: ...x machine and sends the Memory Status List The remote fax machine prints the List Retrieving Fax Messages 1 Dial your fax machine s number 2 When you hear the beep immediately enter your Remote Access Code 1 5 9 3 As soon as you hear two short beeps use the dial pad to press 9 6 2 4 Using the dial pad enter the number up to 20 digits of the remote fax machine where you want your fax messages forwa...

Page 81: ...atus List when you hear two short beeps use the dial pad to press 9 6 1 6 Use the dial pad to enter the number of the remote fax machine up to 20 digits and then press 7 After you hear your fax machine beep hang up and wait Your fax machine calls the remote fax machine Your fax machine then sends the Memory Status List showing the new forwarding number to the remote fax machine 8 Check the forward...

Page 82: ...ng If you were coping or printing reports load paper and try again A poor quality phone line resulted in a communications error Try the call again You have requested a polling call from another party but the other fax machine is not in Poll Waiting mode Verify the other parties polling setup The print head has overheated Wait 30 minutes for it to cool The cover is not completely closed Close the c...

Page 83: ...n See Cancelling a Scheduled Job page 56 There is not enough memory available to send your fax Press Stop Exit Print the faxes stored in memory to delete them Then try again OR Press Stop Exit to cancel the job Then try again See Cancelling a Scheduled Job page 56 The paper is jammed in the machine See Paper Jam page 77 ERROR MESSAGE CAUSE ACTION OUT OF MEMORY ERASE MESSAGE OUT OF MEMORY PRINT PRE...

Page 84: ...o release levers to release the white roller 3 Pull the document toward the front of the machine 4 Lock the two release levers back in place 5 Close the cover and press Stop Exit Paper Jam The recording paper is jammed in the paper tray 1 Open the paper tray cover and remove the paper in the paper tray Front Cover Release Levers Paper Tray Cover Paper Tray ...

Page 85: ...emove it as per diagram B If you cannot see any jammed paper remove the ribbon cassette and check underneath Remove any jammed paper 4 Close the top cover Press the both edges of the top cover and close it until it clicks 5 Put the recording paper back into the paper tray 6 Close the paper tray cover Be careful not to cut yourself on the sharp edges of the metal part shown in the illustration Shar...

Page 86: ...her FAX F T FAX TEL or TAD Check for dial tone If possible call your machine to hear it answer If there is still no answer check the telephone line cord connection Connect a standard telephone handset to the machine s telephone jack If there is no ringing when you call your machine call your Telephone Company to check the line No Dial Tone on the Handset Press Speaker phone for FAX 1030e only OR L...

Page 87: ...ine If you have answered at the machine s handset press Fax Start and hang up immediately If you answered at an extension phone press your three digit Remote Activation Code the factory setting is 5 1 9 1 for New Zealand When your machine answers hang up Machine goes into receive mode when the caller is not a fax If the machine is set to Fax Detect ON it is more sensitive to sounds The machine may...

Page 88: ... You will need to lift the two release levers to release the white roller be sure to lock them in place when you are through 4 Close the front cover Cleaning the Print Head 1 Unplug the power cord for safety 2 Press the OPEN button to open the top cover Be careful not to cut yourself on the sharp edges of the metal part shown in the illustration Release Levers Glass Strip White Roller Sharp Edge O...

Page 89: ... and plastic part with a lint free cloth that is dry or lightly moistened with isopropyl alcohol 5 Wait until the alcohol on the metal and plastic part is totally dried 6 Install the printing cartridge See Replacing the Print Cartridge page 83 7 Press both edge of the top cover until it clicks and close the top cover Plastic and Metal Part ...

Page 90: ...op cover 2 Take out the used print cartridge 3 Remove the stopper from the new printing cartridge Be careful not to cut yourself on the sharp edges of the metal part shown in the illustration Sharp Edge OPEN button Top Cover Stopper Black Spool Blue shaft White shaft Recessed arrow ...

Page 91: ...lack spool on the right clockwise to tighten the ribbon 5 Install the printing cartridge by inserting the recessed first and placing the cartridge into its four holders 6 Press down on both sides of the top cover to close it securely Holder Recessed Black Spool ...

Page 92: ...r outlet 2 Remove the paper wire extension document support paper support telephone line cord print cartridge and handset and pack them 3 Wrap the fax machine in the plastic bag and place it in the original carton with the original packing material Do not unplug the fax machine after a print job until you hear the final click If you are returning the fax machine to Brother as part of the Brother E...

Page 93: ... type of power available consult with your dealer or local power company 9 This product is equipped with a 3 wire earthed plug This plug will fit into only an earthed socket This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete socket Do not defeat the purpose of an earthed plug 10 Do not allow anything to rest on the power ...

Page 94: ...for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or...

Page 95: ...ation collected the purpose for its collection how it is to be used and what it disclosed to any other party 19 The Caller ID Information is presented in the form Area Code Directory number When dialling back always insert a zero in front of the area code for a toll call and omit the area code for a local call If a zero is inserted in front of the area code for a local call the call will still pro...

Page 96: ...ockets and refer servicing to qualified service personnel under the following conditions When the power cord is damaged or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions Improper adjustme...

Page 97: ... be operated from the type of power source indicated on the label If you are not sure of the type of power available consult with your dealer or local power company 9 This product is equipped with a 2 wire grounding type plug and a 3 wire grounding type plug a plug having two or three pins This plug will only fit into only a grounding type power outlet This is a safety feature If you are unable to...

Page 98: ... operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation If the product has been dropped or the cabinet has been damaged If the product exhibits a distinc...

Page 99: ...act that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe For your safety if in any doubt about the effective grounding of the power consult a qualified electrician Disconnect device This product must be installed near a socket outlet that is easily accessible In case of emergencies you must disconnect the power cord from ...

Page 100: ...th ribbon Grey scale 64 levels Dithered Display LCD 16 characters Polling types Standard Secure Delayed Sequential Contrast control Automatic Light Dark Manual setting Resolution Horizontal 8 dot mm Vertical Standard 3 85 line mm Fine Photo 7 7 line mm Superfine Photo copy 15 4 line mm Memory capacity 1 MB up to 50 pages FAX 1030e 512 KB up to 25 pages FAX 1020e One touch dial 12 stations with Shi...

Page 101: ...tomatic answer 2 3 4 5 6 7 8 9 or 10 rings for Australia 1 2 3 4 5 6 7 8 9 or 10 rings for New Zealand 0 1 2 3 4 5 6 7 8 9 or 10 rings for some countries Communication source Public switched telephone network Operating environment 5 35 C Power source 220 240 V AC 50 60 Hz Power consumption Standby under 4 5 watts Peak under 170 watts Dimensions 378 W x 385 D x 215 H mm Weight 6 0 kg ...

Page 102: ...pressing Menu Set when that option appears on the LCD Then the LCD shows next menu level Press or key to scroll to your next menu selection and then press Menu Set When you finish setting an option the LCD shows ACCEPTED You can program the machine by pressing Menu Set followed by the menu numbers For example to set RESOLUTION to FINE press Menu Set 3 4 and or to select FINE and then press Menu Se...

Page 103: ...el of the beeps when you press a key an error occurs or a document is sent or received 14 5 MUSIC ON HOLD ON OFF Select the machine to play or not to play the music during holding the voice call 14 2 SETUP RECEIVE 1 RING DELAY 10 09 08 07 06 05 04 03 02 Example for Australia Sets the number of rings before the machine answers in F T FAX or TAD Message Centre mode 22 TOLL SAVER OFF FAX 1030e Only 2...

Page 104: ... STANDARD SECURE TIMER You call another fax machine to receive a fax from it 54 3 SETUP SEND 1 COVERPG SETUP NEXT FAX ONLY ON OFF PRINT SAMPLE Automatically sends a programmable cover page or prints a sample coverpage 33 2 COVERPAGE NOTE Program a customized message for fax cover page 35 3 CONTRAST AUTO LIGHT DARK Change the lightness or darkness of a fax you are sending 18 4 RESOLUTION STANDARD F...

Page 105: ...OUCH DIAL Dial numbers stored in memory by pressing only one key 15 2 SPEED DIAL Dial numbers stored in memory by pressing only four keys 16 3 SETUP GROUPS Set up a Group number for broadcasting 17 7 REPORT SETTING 1 TRANSMISSION ON OFF Initial setup for Transmission Verification Report and Journal period 31 2 JOURNAL PERIOD 2 4 7 Days 1 3 6 12 24 Hours OFF 31 8 REMOTE FAX OPT FAX 1020e Only 1 FAX...

Page 106: ...D PAGING OFF FAX FORWARD PAGING Set fax machine to forward fax message OR to call your pager 68 7 REMOTE ACCESS 159 Set code for retrieving messages 70 0 MISCELLANEOUS 1 MEM SECURITY Prohibits most functions except receiving faxes into memory 39 2 CALLER ID DISPLAY ID PRINT REPORT View and dial back or print a list of the last 30 Caller IDs stored in memory 46 3 DISTINCTIVE Not available in New Ze...

Page 107: ...nt to change it press to move the cursor after the last correct letter Then press Stop Exit all letters above and to the right of the cursor are deleted Re enter the correct text and or digits You can also back up and type over incorrect letters Repeating letters If you need to enter a character assigned to the same key as the previous character press to move the cursor to the right Special charac...

Page 108: ...and the screen continues to display RECEIVE To cancel the receiving mode press Stop Exit When your fax machine is in FAX TEL F T mode it answers with a short beep After this beep the fax machine listens for CNG tones and if heard it will respond with receiving tones The fax handshake is the time in which the sending machine s CNG tones and the receiving machine s chirps overlap This must be for at...

Page 109: ... error during fax sending or receiving usually caused by line noise or static Contrast Setting to compensate for dark or light documents by lightening dark documents or darkening light documents Cover Page Prints a page at the other party s machine that contains the sender and recipient s name and fax number number of pages and comment You can generate an electronic cover page at the other end wit...

Page 110: ...or faxes and voice mail Callers can send you faxes or leave voice messages for you and you can retrieve these from a remote location Next Fax Reservation Accepts the next document in the document feeder for transmission while the machine is still receiving OGM Outgoing Message The message which callers can hear when you call your Message Centre or external answering machine Out of Paper Reception ...

Page 111: ...ion Station ID The stored information that appears on the top of faxed pages It includes the sender s name and fax number Super fine resolution 392 x 203 dpi Best for very small print and line art System Setup List A printed report that shows the current setting of your machine Thermal transfer A printing process in which heat transfers carbon ink from a ribbon to plain paper Toll Saver FAX 1030e ...

Page 112: ...a Number 19 Dialling Mode 12 Distinctive Ringing Duet 45 Document 2 Document Size 2 E ECM Error Correction Mode 101 Entering Text 100 Erasing Messages 65 67 Error Messages 75 Extension Telephone 23 42 External Telephone 7 42 External Telephone Answering Device TAD 5 F F T Fax Tel Mode 21 30 42 F T Fax Tel Outgoing Announcement OGM 23 F T Fax Tel Ring Time 23 F T Pseudo Ringing 23 Fax Detect 24 Fax...

Page 113: ...N Navigation Keys 9 11 Next Fax Reservation 37 O OGM Outgoing Message 64 69 One Touch Dialling 15 19 On Screen Programming ii Operation from an External or Extension Telephone 42 Overseas Mode 35 P PABX 29 Paging 68 Pause 29 Photo Resolution 18 Playing Messages 66 Polling 54 Power 4 Printing 25 31 34 Program Fax Forward Number 58 69 Q Quick Dial 15 Quick Dial List 32 R Recording a Conversation 68 ...

Page 114: ...cters 100 Specification 93 Speed Dialling 16 19 Standard Resolution 18 Station ID 13 Super Fine Resolution 18 System Setup List 32 T TAD Mode 21 Telephone Answering Device TAD 5 Temporary Cover Page 33 Toll Saver 68 Tone Pulse 12 Transmission Verification Report 31 Troubleshooting 75 V Voice Calls 28 Volume 14 ...

Page 115: ...After 2 short beeps enter a command 5 Press 9 0 to reset your machine when you finish 6 Hang up REMOTE CONTROL ACCESS CARD Retrieve a Fax Press 9 6 then to Print a Memory Status List press 1 then enter the number of remote fax machine and then After the beep hang up and wait Retrieve all faxes press 2 then enter the number of remote fax machine and then After the beep hang up and wait Erase all fa...

Page 116: ... using number keys 0 9 The cannot be changed 3 Press Menu Set 4 Press Stop Exit Remote Commands Listen to Voice Messages Press 9 1 then to Repeat a message press 1 Skip to next message press 2 Stop playing the message press 9 Replace All Voice Messages Press 9 3 If you hear three beeps all messages have not yet been heard and the messages will not be erased Play Record Outgoing Message Press 9 4 t...

Page 117: ...110 ...

Page 118: ...ASA NZ LF1069001 Printed in Malaysia This machine is approved for use in the country of purchase only local Brother companies or their dealers will only support fax machines purchased in their own countries ...

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