Brother DCP-J925DW, Basic User'S Manual, Page: 70 / 107

62
White horizontal lines appear in text
or graphics. Clean the print head. (See Cleaning the print head
uu
page 43.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper.
(See
Acceptable paper and other print media uu page 18.)
The machine prints blank pages. Clean the print head. (See Cleaning the print head uu page 43.)
Make sure you are using Brother Original Innobella™ ink.
Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment
uu
page 44.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper side
guides are adjusted correctly. (See
Loading paper and other print media
uu page 9.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre of
the printed page. Make sure the paper is not too thick or curled.
(See
Acceptable paper and other print media
uu
page 18.)
Printing appears dirty or ink seems
to run. Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media
uu
page 18.) Don't handle the paper until the ink is
dry.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the
Media Type of the printer driver.
Stains appear on the reverse side
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (
uu
Advanced User’s Guide:
Cleaning the machine’s printer platen )
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap.
(See
Loading paper and other print media uu page 9.)
Make sure the paper feed roller is not dirty with ink. (
uu
Advanced User’s Guide:
Cleaning the paper feed rollers )
The machine prints dense lines on
the page. Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled.
(Windows
®
users)
In the printer driver Advanced tab, click Colour Settings , and uncheck
Bi-Directional Printing .
(Macintosh users)
In the printer driver, choose
Print Settings , click Advanced , choose
Other Print Options , and uncheck Bi-Directional Printing .
Make sure you are using Brother Original Innobella™ ink.
Cannot perform “Page Layout”
printing. Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab (Windows
®
) or Print Settings (Macintosh). Also, click
Colour Settings , and make sure you uncheck Colour Enhancement .
Turn the borderless feature off. Borderless printing is slower than normal printing.
uu Software User’s Guide: Printing (Windows
®
)
uu
Software User’s Guide: Printing and Faxing (Macintosh)
Printing (continued)
Difficulty Suggestions