Troubleshooting
59
B
Cannot access Removable Disk
from Desktop icon.
Make sure that you have correctly inserted the memory card or USB Flash
memory drive.
Part of my photo is missing when
printed.
Make sure that Borderless printing and Cropping are turned off.
(
uu
Advanced User’s Guide:
Borderless printing
and
Cropping
)
Network Difficulties
Difficulty
Suggestions
Cannot print over the network.
Make sure that your machine is powered on and is online and in the Ready mode.
Print a Network Configuration Report (
uu
Advanced User’s Guide:
Reports
) and
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems
uu
Network User’s Guide:
Troubleshooting
The network scanning feature does
not work.
(Windows
®
users)
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
(Macintosh users)
Re-select your machine in the
Device Selector
application located in
Macintosh HD
/
Library
/
Printers
/
Brother
/
Utilities
/
DeviceSelector
or from the
model list in ControlCenter2.
The Brother software cannot be
installed.
(Windows
®
users)
Allow network access to the following programs if your security software displays
an alert message during MFL-Pro Suite installation.
(Macintosh users)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it and then install the Brother software.
Cannot connect to wireless
network.
Investigate the problem using the
WLAN Report
.
Press
Menu
, and then press
s
or
t
to display
Print Reports
. Press
Print Reports
. Press
s
or
t
to display
WLAN Report
, and then press
WLAN Report
.
(
uu
Network User’s Guide)
Reset the network settings.
Press
Menu
, and then press
s
or
t
to display
Network
. Press
Network
. Press
s
or
t
to display
Network Reset
, and then press
Network Reset
.
(
uu
Network User’s Guide)
PhotoCapture Center™ Difficulties (DCP-J725DW) (continued)
Difficulty
Suggestions