Brother DCP-J100, User Manual

Page: 51 / 91

Troubleshooting
43
B
Paper Jam
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 44.
Make sure the paper length guide is
set to the correct paper size.
DO NOT extend the paper tray when
you load A5 or smaller size paper.
(The extendable tray is only available
for some countries.)
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 47.)
Paper dust has accumulated on the
surface of the paper pick-up rollers. Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers .)
Wrong Paper Size
The Paper Size setting does not
match the size of paper in the tray. Or,
you did not set the paper guides in the
tray to the indicators for the paper
size you are using. 1 Check that the
Paper Size
you
choose matches the size of paper
in the tray.
(See Paper Size on page 15.)
2 Make sure you loaded the paper
in a Portrait position, by setting
the paper guides to the indicators
for your paper size. (See
Loading
paper and other print media
on page 9.)
3 After you have checked the paper
size and the paper position, press
Mono Start or Colour Start .
If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.
(See Software and Network User’s
Guide.)
Error Message Cause Action