Troubleshooting and routine maintenance
79
C
Error and maintenance messages
C
As with any sophisticated office product, error and maintenance messages may be displayed. The
most common error and maintenance messages are shown below.
Error Message
Cause
Action
Access Error
The device is removed from the
USB direct interface while the
data is processing.
Press
Stop/Exit
. Reinsert the device and try to
print with direct print or PictBridge.
Calibrate
Calibration failed.
Press
Mono Start
or
Colour Start
and try
again.
Do one of the following:
Turn off the machine’s power switch. Wait
a few seconds, then turn it on again.
Put in a new drum unit. (See
Put in a new belt unit. (See
Put in a new waste toner box. (See
If the problem continues, call your Brother
dealer.
Cartridge Error
Put the Black (K)
Toner Cartridge
back in.
1
The toner cartridge
colour with the
problem is shown in
the message.
The toner cartridge is not installed
properly.
Pull out the drum unit, take out the toner
cartridge that is indicated on the LCD, and put
it back into the drum unit again.
Change Parts
Belt Unit
It is time to replace the belt unit.
Replace the belt unit. (See
Change Parts
Drum
The drum unit is near the end of
its life.
Use the drum unit until you have a print quality
problem; then replace the drum unit with a new
one.
(See
The drum unit counter was not
reset when a new drum was
installed.
Press
Menu
,
6
,
6
, and then
a
or
b
to choose
Drum
. Press
OK
and press
1
to reset the drum
unit counter.
Change Parts
Fuser Unit
It is time to replace the fuser unit. Call your Brother dealer to purchase the fuser
unit.
Change Parts
Laser Unit
It is time to replace the laser unit. Call your Brother dealer to purchase the laser
unit.