![background image](http://html.mh-extra.com/html/brother/dcp-9015cdw/dcp-9015cdw_user-manual_21147119.webp)
Troubleshooting
111
B
Coloured lines across the page
Identify the colour causing the problem and replace the toner
cartridge that matches the colour of the line (see
To identify the colour of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and
troubleshooting tips.
Identify the colour causing the problem and install a new
drum unit (see
To identify the colour of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and
troubleshooting tips.
White spots or hollow print
Make sure the media type setting in the driver matches the
type of paper you are using (see
Check the machine’s environment. Conditions such as high
humidity can cause hollow print
(see Product Safety Guide:
Choose a safe location for your
product
).
If the problem is not solved after printing a few pages,
foreign material, such as glue from a label, may be stuck on
the drum surface (see
Identify the colour causing the problem and install a new
drum unit (see
To identify the colour of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and
troubleshooting tips.
Blank page or some colours are
missing
Identify the colour causing the problem and put in a new
toner cartridge (see
Replacing the toner cartridges
To identify the colour of the toner cartridge, visit us at
http://solutions.brother.com/ to view our FAQs and
troubleshooting tips.
Identify the colour causing the problem and install a new
drum unit (see
To identify the colour of the drum unit, visit us at
http://solutions.brother.com/ to view our FAQs and
troubleshooting tips.
Examples of poor print quality
Recommendation
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQR
S
TUVWXYZ. 012
3
4567
89
.
ab
cdefghijklmnop
q
r
s
t
u
vwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.