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Brother 1870MC - B/W - All-in-One, Owner'S Manual

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Brother 1870MC - B/W - All-in-One Owner'S Manual Download Page 107

99

T R O U B L E S H O O T I N G   A N D   M A I N T E N A N C E

Double Ring in F/T Mode

The FAX/MFC knows the incoming call is not a fax so it is signaling you to answer
the telephone call. Pick up the FAX/MFC’s handset or answer from an extension
phone and press your FAX/MFC’s Remote Deactivation Code (default setting is
#51).

Transferring a Fax Call to the FAX/MFC

If you answered at the FAX/MFC, press 

Start

 and hang up immediately. If you

answered at an extension phone, press your Remote Activation Code (default
setting is  51). When your FAX/MFC answers, hang up.

FAX/MFC “Hears” Voice as CNG Tone

If your FAX/MFC is set to Easy Receive On, and it answers voice calls by trying to
receive a fax, try turning Easy Receive Off.

For Customer Service

USA:

1-800-284-4329

 (voice)

1-908-575-8790

 (fax)

From within Canada:

1-800-853-6660 

(voice)

1-514-685-4898

 (fax)

From within Montreal:

1-514-685-6464 

(voice)

 Handing

Incoming

Calls

 Adjusting

Settings

Summary of Contents for 1870MC - B/W - All-in-One

Page 1: ... O W N E R S M A N U A L FAX1570MC MFC1870MC MFC1970MC ...

Page 2: ...dustries Ltd Year 2000 Compliant All Brother fax machines and multi function centers are Year 2000 Compliant For more information visit the Brother Home Page at http www brother com then click the Year 2000 Statement button ...

Page 3: ...tall the printing cartridge 8 Install paper 9 Acceptable paper 10 Connect the handset 10 Connect the power cord 10 Connect the telephone line 11 Special Line Considerations 11 Roll Over Phone Lines 11 Two Line Phone System 11 Converting Telephone Wall Outlets 12 Installing FAX MFC External Two Line TAD and Two Line Telephone 12 Multi Line Connections PBX 13 If you are installing the FAX MFC to wor...

Page 4: ...ting Beeper Level 24 Memory Storage 24 4 On Screen Programming User Friendly Programming 25 Function Mode 25 Alternating Displays 26 Function Selection Table 26 5 Basic Fax Operation Sending Faxes 31 Before you begin 31 Contrast Setting 32 Manual Transmission 32 Automatic Transmission 33 Manual and Automatic Fax Redial 33 Receiving Faxes 33 Select Answer Mode 33 Record Fax Tel Outgoing Announcemen...

Page 5: ...e Transmission 46 Composing Electronic Cover Page 46 Always Send Cover Page 47 Cover Page Temporary Setting 47 Using a Printed Cover Page 48 Call Reservation 48 Print Call Back Message 49 Next Fax Reservation 49 Multiple Resolution Transmission 50 Receiving Faxes 50 Operation from Extension Telephone 50 For F T Fax Tel Mode Only 50 Changing Remote Codes 51 To change Remote Codes 51 Distinctive Rin...

Page 6: ...ng Monitor 66 Recording a Memo 66 Recording a Conversation 66 Paging Fax Forwarding 66 Programming Paging Number 67 Programming a Fax Forwarding Number 67 Remote Retrieval 68 Using Remote Access Code 68 Changing Remote Access Code 68 Remote Control Commands 69 Retrieving Memory Status List 70 Retrieving Fax Messages 70 Changing Fax Forwarding Number 71 9 Message Center Pro Message Center Pro 73 St...

Page 7: ...ment 86 WARNING 87 Federal Commission Compliance Notice For USA Only 87 Industry Canada Compliance Statement For Canada Only 87 Important Safety Instructions 88 Notice Disclaimer of Warranties 90 Trademarks 90 Compilation and Publication Notice 91 12 Troubleshooting and Maintenance Fax Back System 93 Brother Home Page on the World Wide Web 93 Brother Bulletin Board 93 Error Messages 94 If You Are ...

Page 8: ...iewing On Line Documentation 105 14 UsingtheMulti FunctionLink Software ForMFC1870MC andMFC1970MCOnly Introduction 107 Running the Brother Software 107 Multi Function Link 108 Visioneer PaperPort LE 108 Sending a Fax from Your PC 109 Sending a Quick Fax 109 Sending a Fax from the Main Menu 109 Sending a Fax from a Windows Application 110 Receiving Faxes into the PC 111 Before You Begin 111 Checkli...

Page 9: ...tion about a specific feature or function by checking the Index at the back of this manual Also throughout this manual you ll see special symbols alerting you to important information cross references and warnings Illustrations of some screen displays also help you choose the correct key presses Test Sheet Procedures for USA only After programming your Station ID please fill out the TEST SHEET inc...

Page 10: ...lays RECEIVE If your FAX MFC is set to the FAX ONLY Mode it will answer every call automatically with fax receiving tones Even if the other party hangs up your FAX MFC continues to send the chirps for about 40 seconds and the screen continues to display RECEIVE To cancel the receiving mode press Stop When your FAX MFC is in FAX TEL F T it answers with a short beep After this beep the FAX MFC liste...

Page 11: ...d data or backs up one step in function procedure Copy Makes a copy Stop Stops a fax cancels an opera tion or exits from function mode Start Starts an operation such as sending a fax Sort Use this key when you want multiple copies of a multiple page original copied in order Enlarge Reduce Use this key to enlarge or reduce copies depending on the ratio you select 150 125 120 100 93 87 75 or 50 To r...

Page 12: ... the MFC Clear Deletes entered data or backs up one step in function procedure Copy Makes a copy Stop Stops a fax cancels an operation or exits from function mode Start Starts an operation such as sending a fax Sort Use this key when you want multiple copies of a multiple page origi nal copied in order Enlarge Reduce Use this key to enlarge or re duce copies depending on the ratio you select 150 1...

Page 13: ...ion 4 Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the network interface 5 Use caution when installing or modifying telephone lines 6 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 7 Do not use the telephone to report a gas leak in the vic...

Page 14: ...phone Handset Paper Wire Extension Starter Printing Cartridge Up to 100 pages Paper Support Document Support Cable PC I F Box Remote Control Access Card Owner s Manual Multi Function Link CD ROM Quick Reference Card Paper Document Wire Extension Handset Curled Cord For MFC 1870MC and MFC 1970MC only ...

Page 15: ... excessive heat moisture or dust Do not connect your FAX MFC to electrical outlets controlled by wall switches or automatic timers Disruption of power can wipe out information in the unit s memory Do not connect your FAX MFC to electrical outlets on the same circuit as large appliances or other equipment that might disrupt the power supply Avoid interference sources such as speakers or the base un...

Page 16: ...oves of the cover as shown Paper Cover Paper Wire Extension Paper Support Install the printing cartridge 1 Push the OPEN button to open the top cover 2 Remove the paper stopper from the printing cartridge Stopper Black Spool Blue shaft White shaft Indented arrow 3 Turn the black spool on the right clockwise to tighten the ribbon as shown ...

Page 17: ... on both sides of the cover to close it securely The starter cartridge prints approximately 100 pages Install paper The paper cassette can hold about 200 sheets of 20 lb paper 1 Open the cover of the paper holder 2 Place up to 200 sheets of paper in the paper holder Do not allow the level of paper to pass the paper guides 3 Close the paper cover Paper Guide Paper Guide Cover of paper holder ...

Page 18: ... Multi Function Link also called Missing Link for your FAX 1570MC then ignore this jack Connect the power cord When you connect the power the screen displays 01 01 00 00 FAX NOTICE 1 This fax must be grounded using a 3 prong plug 2 Since the FAX MFC is grounded through the power outlet you can protect yourself from potentially hazardous electrical conditions on the telephone line by keeping the po...

Page 19: ...ailable phone line in a preset order Your FAX MFC can work in a roll over system as long as it is the last number in the sequence so the call cannot roll away Do not put the FAX MFC on any of the other numbers when the other lines are busy and a second fax call is received the fax call is transferred to a line that does not have a fax machine Your FAX MFC will work best on a dedicated line Two Lin...

Page 20: ...an external two line telephone answering device TAD and a two line telephone your FAX MFC must be isolated on one line at both the wall jack and at the TAD The most common connection is to put the FAX MFC on Line 2 The back of the two line TAD must have two telephone jacks one labeled L1 or L1 L2 and the other labeled L2 You will need at least three telephone line cords the one that came with your...

Page 21: ... or a PBX Private Branch Exchange we suggest that you contact the company that installed your telephone system and ask them to connect the FAX MFC for you It is advisable to have a separate line for the FAX MFC You can then leave the machine in FAX ONLY Mode to receive faxes any time of day or night If the FAX MFC is to be connected to a multi line system ask your installer to connect the unit to ...

Page 22: ...ht choose to connect an additional answering system When you have an external TAD on the same telephone line as the FAX MFC the TAD answers all calls The FAX MFC listens for fax calling CNG tones If it hears them the FAX MFC takes over the call and receives the fax If it doesn t hear CNG tones the FAX MFC lets the TAD continue playing your outgoing message so your caller can leave you a voice mess...

Page 23: ... wall jack into the left side of the FAX MFC in the jack labeled LINE 2 Plug the telephone line cord from your TAD into the left side of the FAX MFC in the jack labeled EXT Make sure this cord is connected to the TAD at the TAD s telephone line jack and not its telephone set jack 3 Set your external TAD to 4 rings or less The FAX MFC s Ring Delay setting does not apply 4 Record the outgoing messag...

Page 24: ...te Activation Code for people sending manual faxes For example After the beep leave a message or send a fax by pressing 5 1 Connecting an External Telephone Your FAX MFC is equipped with a handset that you can use as a regular phone However you can also connect a separate telephone or telephone answering device directly to your FAX MFC Connect the modular plug on the telephone s line cord to the j...

Page 25: ...et when the screen displays the dialing mode you want 4 Press Stop Setting Date and Time Your FAX MFC displays the date and time and prints it on every fax you send In the event of a power failure the FAX MFC maintains date and time information for about one hour All other settings remain unaffected 1 Press Function 7 1 The screen prompts you to enter the year ENTER YEAR XX 2 Enter the last two di...

Page 26: ...ter your fax number FAX 2 Enter your fax number up to 20 digits The screen displays your entry 3 Press Set The screen prompts you to enter your telephone number TEL 4 Enter your telephone number up to 20 digits If your telephone number and fax number are the same enter the same number again 5 Press Set The screen prompts you to enter your name or your company name NAME 6 Use the dial pad to enter ...

Page 27: ...blank space press twice Making corrections If you entered a letter incorrectly and want to change it press to move the cursor after the last correct letter Then press Clear all letters to the right of the cursor are deleted Re enter the correct text and or digits Repeating letters If you need to enter a character assigned to the same key as the previous character press to move the cursor to the ri...

Page 28: ...e Touch Dial Numbers You can store 24 fax phone numbers that you can dial by pressing one key You can also store names with these numbers When you press a One Touch dial location the screen displays the name or number as the call is dialed One Touch keys are not the dial pad keys They are the 12 keys number 01 24 located to the right of the dial pad One Touch Numbers 13 24 are accessed by holding ...

Page 29: ...es For example to store 9 1 201 555 1234 987 65 4321 divide the number into 2 parts Store the first part as a Chain type number this tells the system that the dialing sequence is not complete CHAIN 9 1 201 555 1234 The last part of the One Touch number must be stored as any of the other following 3 types FAX or F T or TEL 987 65 4321 Now when you dial just press the two keys one after the other in...

Page 30: ...g 05 ENTER SET 3 Enter the number up to 20 digits 4 Press Set The screen now prompts you to store a name with this number NAME 5 Use the dial pad to enter the name up to 15 characters You can use the chart on page 19 to help you enter letters OR Press Set and go to Step 7 to store the number without a name 6 Press Set 7 The screen prompts you to select the type of number this is Use or to select t...

Page 31: ...ps for Broadcasting Groups allow you to send the same fax message to many fax numbers by pressing only one One Touch key Broadcasting First you ll need to store each fax number as a One Touch or Speed Dial number Then you can combine them into a Group Each Group uses a One Touch key Finally you can have up to 6 small Groups or you can assign many numbers to one large group If you have Model MFC 18...

Page 32: ...list of all One Touch and Speed Dial numbers See Chapter 10 Printing Reports and Lists Setting Beeper Level You can set the beeper to LOW HIGH or OFF The FAX MFC comes set to LOW When the beeper is set to LOW or HIGH the FAX MFC beeps every time you press a key or make an error and at the end of fax sending or receiving 1 Press Function 5 2 2 Press or to select your setting 3 When the screen displ...

Page 33: ...ction Mode You can access the function mode by pressing Function When you enter the function mode your FAX MFC displays a list of Level One Functions from which you can choose These function options appear one after the other on the display Select an option by pressing Set when the option appears on the LCD You can scroll more quickly through options by pressing When the screen displays your selec...

Page 34: ...wner s Manual To help you understand the function selections options and settings that are found in your fax and Message Center programs use the Function Selection Table below 1 TEMP SETTINGS Function Description Factory Set More Info 1 TIMER Send documents later p 44 2 POLLING Retrieve faxes from another OFF pp 54 56 machine 3 CALL RESERVE You can send a fax then speak OFF pp 48 49 4 CONTRAST Cha...

Page 35: ...E TOUCH DIAL Dial numbers stored in memory USER DEFINED pp 20 21 by pressing only one key 2 SPEED DIAL Dial numbers stored in memory p 22 pressing only 3 keys 3 SETUP GROUPS Set up a group number pp 23 24 for broadcasting 5 USER OPTIONS Function Description Factory Set More Info 1 SMOOTHING Enhance the appearance of ON p 37 incoming faxes 2 BEEPER Adjust volume level of beeper LOW p 24 3 COVERPG O...

Page 36: ...4 Caller IDs stored in memory 7 SETUP SYSTEM Function Description Factory Set More Info 1 DATE TIME Enter date and time for LCD 01 01 199900 00 pp 17 18 display and to print on transmissions 2 DAILY TIMER Send delayed jobs at the same 00 00 p 43 time every day 3 INTERVAL Select the interval of time OFF p 84 between activity reports 4 STATION ID Program name fax number p 18 and telephone number to ...

Page 37: ... OR make p 44 a copy even if you have the FAX MFC set up to send a fax later or for Polling 8 SETUP MSG CTR Function Description Factory Set More Info 1 MSG STORAGE Select if memory will store fax FAX OFF p 61 voice or both VOICE ON 2 BACKUP PRINT Select if fax prints memory backup ON p 64 3 FAX FWD PAGING Set fax to forward fax message OFF pp 66 67 OR to call your pager 4 REMOTE ACCESS Set code f...

Page 38: ...30 C H A P T E R F O U R ...

Page 39: ...Make sure you insert documents face down top edge first Adjust the paper guides to fit the width of your document Paper guides The automatic document feeder ADF can hold up to 20 pages feeding each one individually through the FAX MFC Use standard 20 lb paper when using the ADF if you re using heavier paper feed each sheet individually to prevent paper jams 5 C H A P T E R F I V E Basic Fax Operat...

Page 40: ...light or very dark you might want to set the contrast accordingly Use S LIGHT to send a very light document Use S DARK to send a very dark document 1 Insert the document face down in the feeder 2 Press Function 1 4 3 Use or to select AUTO S LIGHT or S DARK 4 When the screen displays your selection press Set 5 Press Stop to exit 6 Enter a fax number and press Start to send a fax OR Press Copy to ma...

Page 41: ...iving Faxes Select Answer Mode Manual You must answer all calls yourself If you hear fax tones press Start to begin receiving the fax then hang up You can use this mode with Distinctive Ringing Fax Only The FAX MFC automatically answers every call as a fax call You cannot receive a voice call but you can dial out and make a voice call F T The FAX MFC automatically answers every call If the call is...

Page 42: ...tgoing Message 1 Press Function 8 6 The screen prompts you to choose F T OGM or MSG CTR OGM 2 Press or to select F T OGM 3 Press Set 4 Press Record then pick up the handset to record a message 5 Replace the handset Your OGM is played 6 Press Stop to exit Easy Receive When you use this feature you don t have to press Start when you answer a fax call and hear calling beeps Just hold the handset and ...

Page 43: ... you want The indicator lights show your current selection means light off means light on FAX F T MANUAL FAX F T FAX ONLY FAX F T FAX TEL FAX F T MSG CTR You must record an outgoing message OGM in order to use the Message Center Mode See Message Center Mode P 59 Setting Ring Delay The Ring Delay setting determines the number of times the FAX MFC rings before it answers If you have extension phones...

Page 44: ...X SEC 4 Press Stop to exit Now when a call comes in and the machine is set to F T Mode all phones on this line will ring the number of times you selected in Ring Delay You can let the FAX MFC pick up and detect if it s a fax or voice call If it s a fax call the machine prints the fax If it s a voice call the machine signals you with a double ring for the length of time you selected in F T Ring Tim...

Page 45: ... outgoing faxes or for printing lists and reports 1 Press Function 5 1 2 Press or to choose ON or OFF 3 Press Set 4 Press Stop to exit Setting Paper Size You can use three sizes of paper for printing your faxes letter legal and A4 When you change the kind of paper you have loaded in the FAX MFC you will need to change the setting for paper size so the FAX MFC will know how to fit the incoming fax ...

Page 46: ... Use or to select the reduction ratio you want AUTO 93 87 or 75 Choose 100 if you don t want a reduction 3 Press Set when the screen displays your selection 4 Press Stop to exit Recommended Reductions If your paper is letter size 8 5 x 11 and the incoming fax is letter size select 93 A4 select 87 legal size select 75 If your paper is A4 8 2 x 11 6 and the incoming fax is letter size select 100 A4 ...

Page 47: ...Pick up the handset OR Press Speaker Phone 2 When you hear a dial tone dial the call using the dial pad 3 You can switch from handset to Speaker Phone by pressing Speaker Phone then replacing the handset You can switch from Speaker Phone to handset by lifting the handset 4 To hang up replace the handset OR Press Speaker Phone Answering Calls with the Speaker Phone When the phone rings instead of l...

Page 48: ...er Phone Hold 1 Press Hold to put a call on Hold 2 You can put down the handset without disconnecting the call 3 Pick up the FAX MFC handset to release the call from Hold Picking up an extension handset will not release the call from Hold Pause Press Redial Pause to insert a 3 5 second pause between numbers Tone Pulse If you have pulse dialing service but need to send tone signals for telephone ba...

Page 49: ...ored alphabetically 1 Press Tel index then enter the first letter of the name 2 Press or to search the memory 3 When the screen displays the name you want to call pick up the handset or press Speaker Phone 4 Press Start to begin dialing 5 When the call is over hang up or press Speaker Phone to cancel the call See Storing One Touch Dial Numbers pp 20 21 and Storing Speed Dial Numbers p 22 ...

Page 50: ...42 C H A P T E R S I X ...

Page 51: ...Quick Scan operation 1 Insert the document in the feeder 2 Press Q Scan The screen indicates how much memory is available 3 Enter the fax number 4 Press Start to begin scanning the document into memory Once the scan is complete the FAX MFC dials the call Daily Timer You can use this function to set a time to send a fax every day The setting stays the same until you change it Then when you use Dela...

Page 52: ... 100 ENTER FAX NO 6 Enter the fax number and press Start The FAX MFC will wait until the time you have entered to send the fax Interrupting Timer and Poll Waiting You can send a fax or make a copy now even if you have the FAX MFC set to send a fax later or if you have it set for Poll Waiting However you cannot use automatic redial or the function mode 1 Press Function 0 2 Wait 2 seconds then remov...

Page 53: ...r up to 123 locations After the Broadcast is completed a Broadcast Report will be printed automatically to let you know the results 1 Insert the document in the feeder 2 Press Q Scan The screen displays how much memory is available 3 Enter the One Touch and Speed Dial numbers one after the other or a Group number you have stored 4 Press Start The FAX MFC stores the document in memory then transmit...

Page 54: ...me is left blank The cover page indicates the fax is from your Station ID and the number of pages you re sending If you have COVERPG ON OFF function 5 3 ON the number of pages remains blank You can select a comment to include on your cover page 1 COMMENT OFF 2 PLEASE CALL 3 URGENT 4 CONFIDENTIAL Instead of using one of the comments above you can enter up to two customized messages each 27 characte...

Page 55: ...Use or to view possible selections You can select a custom comment instead 1 COMMENT OFF 2 PLEASE CALL 3 URGENT 4 CONFIDENTIAL 5 USER DEFINED 6 USER DEFINED 5 Press Set when the screen displays your selection 6 Press Stop to exit Now whenever you insert a document in the feeder the screen displays COVERPAGE ON before prompting you to dial Cover Page Temporary Setting Make sure station ID is set up...

Page 56: ...rt Your FAX MFC prints a copy of your cover page Call Reservation You can send a fax and let the other party know that you want to have a conversation after the fax transmission is complete The other fax machine will ring as if it were receiving a telephone call if the other party picks up the handset your FAX MFC will ring Lift the handset to speak If you set Call Reservation and Call Back messag...

Page 57: ...essage to ON Print Call Back Message 1 Press Function 3 5 2 Press Start Next Fax Reservation Even if your fax is receiving another fax you can set your FAX MFC to send your fax next This way you don t have to wait for it to finish sending or receiving the other fax You can dial this fax call manually or by using Redial One Touch Speed Dial or Chain dialing When you use One Touch and Speed Dial onl...

Page 58: ...u press the Activation Code 5 1 the FAX MFC starts to receive a fax If the FAX MFC answers a voice call and double rings for you to take over use the Deactivation Code 5 1 to take the call at an extension phone If you answer a call and no one is on the line assume you re receiving a fax At the FAX MFC phone press Start then hang up At an extension phone press 5 1 wait for fax receiving tones chirp...

Page 59: ...inging This FAX MFC feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies which allows you to have several telephone numbers on one phone line Each phone number has its own Distinctive Ringing pattern so you know which phone number is ringing This is one way you can have a separate phone number for your FAX MFC Your FAX MFC has a Distinctive Ringing fu...

Page 60: ...ss Function 6 7 4 Press or to select the SET Mode 5 Press Set 6 Press Stop The screen displays D R SET MODE Now another person must call your fax number If you want to exit this programming press Stop Settings remain unchanged 7 When the FAX MFC rings listen for the ring pattern and make sure it s the one you want for the FAX MFC If it is wait until the screen displays PICK UP TO SET 8 Lift the FA...

Page 61: ...y means the caller has intentionally blocked transmission of information CALL PICKUP display remains on screen when no Caller ID information was transmitted If both the name and number are received the screen displays only the name You can print a list of Caller ID information received by your FAX MFC Caller ID service varies with different carriers Call your local phone company to determine what ...

Page 62: ...ccommodate polling When someone polls your FAX MFC to receive a fax they pay for the call if you poll someone s fax machine to receive a fax you pay for the call Some fax machines do not respond to the polling function Setup to Poll Another Fax 1 Make sure no document is in the feeder 2 Press Function 1 2 3 Wait 2 seconds 4 The screen displays POLLING OFF 5 Press or to choose ON 6 Press Set 7 Pres...

Page 63: ... Press Set 7 Press Stop The screen prompts you to press Start 8 Press Start and wait for the fax to be polled Before pressing Start press Q Scan so that you can store your Poll Waiting document in the memory If you use Q Scan to place the Poll Waiting documents into the memory they will not be erased automatically after they are polled To erase them you must use the Cancel Job function See page 45...

Page 64: ...no document is in the feeder 2 Press Function 1 2 3 Wait 2 seconds The screen displays POLLING OFF 4 Press or to choose ON 5 Press Set 6 Then press Stop The screen prompts you to enter the fax number you are polling ENTER FAX NO PRESS START KEY 7 Specify the destination of fax machines that you wish to poll by using One Touch Speed Dial or Group keys 8 Press Start Your FAX MFC polls each number or...

Page 65: ...opies stacked press Copy OR If you want copies sorted collated press Sort 3 Enter the number 1 99 of copies you want 4 Press Copy If you selected SORT and get a MEMORY FULL message press Copy to copy the portion that is in memory or press Stop to cancel Reducing and Enlarging Copies When making copies you can reduce or enlarge the size of the printed image To reduce to the size of your selected pa...

Page 66: ...58 C H A P T E R S E V E N ...

Page 67: ...r Models FAX 1570MC and MFC 1970MC the memory stores 30 minutes of voice messages or up to 50 pages of fax memory Any voice or fax message can be retrieved remotely Memory is shared between fax and voice messages which are stored on a first come first served basis You must record an outgoing message in order to use the Message Center Mode 8 Message Center C H A P T E R E I G H T See Recording Mess...

Page 68: ...N VOICE OFF All memory is used to store fax messages no voice messages will be stored 4 FAX OFF VOICE ON All memory is used to store voice messages no fax messages will be stored Incoming faxes will print on paper You can use the Paging feature and retrieve voice messages remotely 5 FAX OFF VOICE EXT You need an external answering machine connected to the EXT jack for this setting Incoming faxes a...

Page 69: ...ge MSG CTR OGM is the second step you need to follow before you can turn on the Message Center Make sure your OGM is less than 20 seconds long 1 Press Function 8 6 The screen prompts you to choose an OGM MSG CTR OGM SELECT SET 2 Press or to reach MSG CTR OGM This is the only setting you can select if you want to turn the Message Center on 3 Press Set 4 Press Record then pick up the handset to reco...

Page 70: ...ress Set when the screen displays your selection 4 Press Erase 5 Press 1 to erase the OGM OR Press 2 to exit without erasing 6 Press Stop to exit Activating Message Center Mode Press Mode until the FAX and F T lights are on FAX F T Message Indicators The Voice and or FAX indicator lights flash when you have voice messages and or faxes waiting for your review Once you listen to the message or print...

Page 71: ...ck the screen displays the time and date the message was recorded 2 Use at the end of the message to repeat a message Use to skip to the next message You can press and repeatedly until you reach the message you want to play 3 Press Stop to exit Printing a Fax Message Once you print a new fax message stored in memory it is erased from the memory automatically 1 Press Play After two seconds the FAX ...

Page 72: ...ssages If you choose to erase all fax messages the FAX MFC will print any previously unprinted fax messages before erasing them from memory Fax messages cannot be erased individually You can erase voice messages and memos individually or all at once To erase voice messages individually 1 Press Play After two seconds the FAX MFC beeps and begins message playback Each message is preceded by one long...

Page 73: ... ICM and Memo 1 Press Function 8 5 The screen prompts you to select a maximum time MESSAGE 30 SEC SELECT SET 2 Press or to select the maximum time setting for incoming messages 3 Press Set when the screen displays your setting 4 Press Stop to exit Setting Toll Saver When you set the toll saver feature the FAX MFC answers after 4 rings if you don t have messages and after 2 rings if you do have mes...

Page 74: ...5 3 Press Stop or replace the handset when you re finished Recording a Conversation You can record a telephone conversation by pressing Record during the conversa tion Your recording can be as long as the Incoming Message Maximum Time You and the other party will hear a beep every 15 seconds while recording You cannot record a conversation using the Speaker Phone Press Stop to exit Paging Fax Forw...

Page 75: ...ne number then press For example 1 2 3 4 5 Redial Pause 1 8 0 0 5 2 1 2 8 4 6 OR If you do not need a PIN press Redial Pause enter the telephone number of your FAX MFC then press For example Redial Pause 1 8 0 0 5 2 1 2 8 4 6 7 Press Set 8 Press Stop to exit You cannot change a Paging number or PIN remotely Programming a Fax Forwarding Number 1 Press Function 8 3 2 Press or until the screen displa...

Page 76: ...h two short beeps to enter a command If you wait longer than 30 seconds to enter a command the machine hangs up If you enter an invalid command the machine beeps three times 5 Press 9 0 to reset the FAX MFC when you finish 6 Hang up If your FAX MFC is set to MANUAL mode you can access the Message Center by waiting about 2 minutes then entering the Remote Access Code within 30 seconds Changing Remo...

Page 77: ...ause the conditions have not been met Example registering paging number You can register your fax forwarding number by using 4 FAX FWD NO See page 71 Once you have registered the number the FAX MFC will turn automatically to FAXFWD ON mode Then retrieve a Memory Status List by entering 9 6 1 See page 70 to make sure the Fax Forwarding number you registered is correct in the List Enter the number o...

Page 78: ... to store a pause press 5 After you hear your FAX MFC beep hang up and wait Your FAX MFC calls the remote fax machine The remote fax machine prints the Memory Status List Retrieving Fax Messages 1 Dial your FAX MFC s number 2 When you hear the beep immediately enter your Remote Access Code The factory setting is 1 5 9 3 As soon as you hear two short beeps use the dial pad to press 9 6 2 4 Using th...

Page 79: ...want your fax messages forwarded and then press You cannot use and as dial numbers However if you want to store a pause press 5 To retrieve the Memory Status List when you hear two short beeps use the dial pad to press 9 6 1 6 Use the dial pad to enter the number of the remote fax machine up to 20 digits and then press 7 After you hear your FAX MFC beep hang up and wait Your FAX MFC calls the remo...

Page 80: ...72 C H A P T E R E I G H T ...

Page 81: ...ach Voice Information memory box such as directions to your home or business and the number you will give it Choose who will have a personal mailbox Tell each person with a personal mailbox to prepare to record an OGM and choose a four digit password Prepare one 2nd Level OGM that identifies the type of information in each Voice Information memory box number and another 2nd Level OGM that identifi...

Page 82: ...rd 2nd Level Outgoing Message OGM for Personal Mailbox Function 9 2 5 Record 1st Level Outgoing Message OGM Function 9 2 6 Turn Message Center Pro ON Function 9 1 7 Activate Message Center Mode Voice The Voice on Demand allows you to store voice messages into the memory boxes respectively You can use the memory boxes to provide callers with more information automatically and effectively without an...

Page 83: ...ts you to enter a Voice Memory Box number VOICE NO 3 Enter a memory box number 01 99 4 Press Set The screen prompts REC ERASE PLAY 5 Press Play The FAX MFC plays the message stored in the selected memory box Adjust volume by pressing Speaker Volume Low or High Erasing Voice Memory Box 1 Press Function 9 4 2 Press Set The screen prompts you to enter a Voice Memory Box number VOICE NO 3 Enter a memo...

Page 84: ...code you want to use as your password 6 Press Record then pick up the handset 7 Record an OGM no longer than 20 seconds that informs users they can send a fax or voice message 8 Replace the handset The FAX MFC plays back your OGM 9 Press Stop to exit Playing Incoming Messages and Memo in Personal Mailbox The screen displays whether it has received any messages If any mailboxes contain messages the...

Page 85: ... 3 Press Set The screen then prompts you to enter your 4 digit password 4 Enter your password 5 Press Set The FAX MFC begins to play back messages Each message is preceded by one long beep and followed by two short beeps 6 Press Erase immediately after the two short beeps or while a message is playing to erase it The screen prompts ERASE THIS MSG 1 YES 2 NO 7 Press 1 to erase OR Press 2 to exit wi...

Page 86: ...l Mailbox 1 Dial your FAX MFC number from a touch tone phone or from fax machine if you plan to retrieve fax messages 2 During the Message Center Pro OGM 1st Level immediately enter 0 1 to access Personal Mailbox 3 When you hear 2nd Level OGM enter your Personal Mailbox number 01 05 4 When you hear your Personal Mailbox OGM enter your 4 digit password If there are no messages the line will disconn...

Page 87: ...Press Record then pick up the handset Record a message no longer than 20 seconds 5 Hang up The FAX MFC plays back the selected second level OGM 6 Press Stop to exit Playing Second Level OGM 1 Press Function 9 2 The screen prompts you to select an OGM 2 Use or to display MAIL BOX or VOICE ON DEMAND 3 Press Set The screen prompts REC ERASE PLAY 4 Press Play Adjust the volume by pressing Speaker Volu...

Page 88: ...C ERASE PLAY 4 Press Record then pick up the handset Record a message no longer than 20 seconds 5 Hang up The FAX MFC plays back the first level OGM 6 Press Stop to exit Playing First Level OGM 1 Press Function 9 2 The screen prompts you to select an OGM 2 Use or to display MSG CTR PRO 3 Press Set The screen prompts REC ERASE PLAY 4 Press Play Adjust the volume by pressing Speaker Volume Low or Hi...

Page 89: ...u must have already stored information in Personal Mailboxes and or in Voice on Demand memory boxes You must have recorded a 1st Level and a 2nd Level OGM 1 Press Function 9 1 2 The screen prompts you to select ON or OFF 3 Use or to select ON or OFF 4 Press Set when the screen displays your selection 5 Press Stop to exit ...

Page 90: ...82 C H A P T E R N I N E ...

Page 91: ...der 3 TEL INDEX ALL DIAL list above alphabetically 4 COVERPAGE Check cover page format 5 CALL BACK MSG Check Call Back Message format 6 USER OPTIONS Lists settings for USER OPTIONS TEL OPTIONS SETUP SYSTEM SETUP MSG CTR and SETUP MC PRO 7 XMIT REPORT You can print a Transmission Verification Report after all faxes you send 8 MEMORY STATUS Lists summary information and amount of occupied memory 9 C...

Page 92: ...n 3 When the screen displays the setting you want press Set 4 Enter the time to begin printing in 24 hour format For example enter 19 45 for 7 45 PM 5 Wait 2 seconds 6 Press Stop to exit Transmission Verification Xmit Report You can use the Xmit Report as proof that you sent a fax This report lists the name or fax number of the receiving party the time and date of transmission and if the transmiss...

Page 93: ...C Rules On the rear panel of this equipment is a label that contains among other information the FCC Registra tion Number and Ringer Equivalence Number REN for this equipment You must upon request provide this information to your telephone company You may safely connect this equipment to the telephone line by means of a standard modular jack USOC RJ11C An FCC compliant telephone cord with a modula...

Page 94: ...fect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this FAX MFC please contact Brother Customer Service for information on obtaining service or repair The telephone company may ask that you disconnect this equipment from the line until the problem has been cor...

Page 95: ...ent does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the fax equipment and the receiver Connect the fax equipment on a separate circuit Consult with t...

Page 96: ...entilation to ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface This product should never be placed near or over a radiator or heater This product should never be placed in a built in installation unless proper ventilation is...

Page 97: ...s been included for your convenience or you may contact the following Customer Service Numbers for your nearest Brother Authorized Service Center USA 1 800 284 4329 voice 1 908 575 8790 fax 1 800 521 2846 Fax Back System From within Canada 1 800 853 6660 voice 1 514 685 4898 fax 1 800 681 9838 Fax Back System From within Montreal 1 514 685 6464 voice 16 Unplug this product from the wall outlet and...

Page 98: ... INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO ...

Page 99: ...ations The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by reliance on the materials presented including but not limited to typographical and other errors rel...

Page 100: ...92 C H A P T E R E L E V E N ...

Page 101: ... and follow the voice prompts to receive faxed instructions about using the system and an index of Fax Back subjects USA 1 800 521 2846 From within Canada 1 800 681 9838 The Brother Fax Back System number USA only has been preprogrammed on One Touch Key 01 Brother Home Page on the World Wide Web You can find more information about Brother products from product specification sheets to Frequently As...

Page 102: ... by yourself If you need additional help call the Brother Fax BackSystem USA 1 800 521 2846 From within Canada 1 800 681 9838 CHECK PAPER The paper is jammed in the printer 1 Unplug the power cord 2 Open the paper cover and remove any unjammed paper 3 Push the OPEN button to open the top cover 4 Pull the jammed paper gently from the paper feeder toward the back of the FAX MFC If the paper remains ...

Page 103: ...ROR A poor quality phone line resulted in a communications error Try the call again CONNECTION FAIL You have requested a polling call from another party but the other fax machine is not in Poll Waiting mode COVER OPEN The cover is not completely closed DISCONNECTED The other party has disconnected during a call or fax Try calling the other party DOCUMENT JAM The documents were not inserted or fed ...

Page 104: ...al 1 514 685 6464 voice NO RESPONSE BUSY The number you called does not answer or is busy You may also have reached a number not connected to a fax machine Check the number and call again NOT REGISTERED You ve tried accessing a One Touch or Speed Dial location with no number assigned to it PRINTER FAULT The print head has overheated Unplug the FAX MFC and wait 30 minutes for it to cool See Storing...

Page 105: ...st If the copy looks good the problem is probably not your FAX MFC Check the chart below and follow the troubleshooting tips Condensed Print and Horizontal Streaks Top and Bottom of Sentences Cut Off If your copy looks good you probably had a bad connection with static or interference on the phone line If the copy looks bad call Brother Customer Service at 1 800 284 4329 Vertical Black Lines When ...

Page 106: ...n hear if the problem is that the receiving machine does not answer No Dial Tone on the Handset Press Speaker Phone If you hear no dial tone check telephone line cord connections at the FAX MFC and wall jack Check that the handset is connected to the FAX MFC s handset jack Test the wall jack with another single line telephone If no dial tone on the wall outlet call your Telephone Company Poor Tran...

Page 107: ...C If you answered at the FAX MFC press Start and hang up immediately If you answered at an extension phone press your Remote Activation Code default setting is 51 When your FAX MFC answers hang up FAX MFC Hears Voice as CNG Tone If your FAX MFC is set to Easy Receive On and it answers voice calls by trying to receive a fax try turning Easy Receive Off For Customer Service USA 1 800 284 4329 voice ...

Page 108: ...100 C H A P T E R T W E L V E ...

Page 109: ...nsure a problem free installation Package Contents Before you begin the Multi Function Link installation please check the contents of your package Brother CD ROM Multi Function Link Cable and PC I F Box Warranty Upgrade and Licensing Materials 13 C H A P T E R T H I R T E E N SettinguptheMFC1870MC orMFC1970MCand ComputertoWorkTogether ...

Page 110: ...nstructions below to hook up the Multi Function Link Cable 1 Position your Brother MFC near your personal computer CPU maximum distance of approximately 5 6 feet 2 Make sure the power to the PC is switched off and the MFC is unplugged 3 Connect the RJ 8 connector of the Multi Function Link Cable to the side of your Brother MFC in the jack labeled PC I F 4 Connect the 25 pin female RS 232 connector...

Page 111: ...Line Documentation you must first install the Acrobat Reader software from the CD ROM by clicking on the Install Acrobat Reader button Product Support This is a page of all Brother support numbers Brother Web Link Brother WEB Link visits the Internet Brother Home Page on the World Wide Web You can find more information about Brother products from product specifications sheets to Frequently Asked Q...

Page 112: ...on Version 4 0 When you insert the CD ROM into the PC with Windows 95 or Windows NT Workstation Version 4 0 the screen appears automatically You can also run X SETUP EXE for Windows 95 from Explorer on the root directory of the CD ROM If you are using Windows 3 1 or 3 11 From the File Manager run X SETUP EXE X is the drive letter for your CD ROM drive This will start the Software Installation prog...

Page 113: ...ction Follow the instructions on the screen The last step will be to restart Windows Viewing On Line Documentation Make sure you have installed the Acrobat Reader software Click on the Install Acrobat Reader button and follow the instructions on the screen After the Acrobat Reader is installed click on the View Multi Function Link Documentation button When the Table of Contents appears select a ch...

Page 114: ...106 C H A P T E R T H I R T E E N ...

Page 115: ...the Brother CD ROM that is included with your MFC Be sure to check the online ReadMe file for last minute important information that was not included in the On Line Documentation Running the Brother Software The software included with your MFC consists of two parts the Multi Function Link and Visioneer PaperPort LE for Brother 14 C H A P T E R F O U R T E E N UsingtheMulti Function LinkSoftware Fo...

Page 116: ...can be accessed through the Brother Multi Function Link program group Visioneer PaperPort LE Visioneer PaperPort LE for Brother is a document management application You will use PaperPort to view incoming faxes and scanned documents PaperPort has a sophisticated yet easy to use filing system that will help you organize your documents It allows you to combine or stack documents of different formats...

Page 117: ... from the Start pull down menu The QuickFax screen will appear 2 Enter the Fax number Name and Company information in these fields on the screen OR Select the Open Phone Book button to choose someone from your phone book 3 Complete the Subject and QuickFax note fields 4 Click the Send Fax button Sending a Fax from the Main Menu You can send a fax from the Main Menu and attach multiple files The at...

Page 118: ...e fields 4 Click on the Attachments button to add any file s you want to fax with it 5 Click the Send Fax button Sending a Fax from a Windows Application You can send a fax directly from any Windows application using the following steps 1 Create the document in a Windows application 2 Select Brother MFL Fax as your printer 3 Select the Print command to begin the fax transmission The Fax Sending di...

Page 119: ...the Send Fax dialog box 5 Select the Send cover page check box to include a cover page 6 Select the Send Fax button Receiving Faxes into the PC To receive faxes into your PC through the MFC you must first connect your MFC to your computer Then you can load the software Before You Begin Use the following checklists for the MFC and PC to make sure you have properly set up the MFC and PC to work toge...

Page 120: ...n Menu select the Setup pull down menu 2 Select Preferences 3 Under Answer Mode select Fax only 4 Click the OK button 5 Make sure the MFC is connected to the PC 6 Keep the PC and the Multi Function Link Main Menu running at all times Viewing Received Faxes Faxes that are received into the PC will appear in the InBox of the Log Manager To access the Log Manager from the Main Menu click the Log Mana...

Page 121: ...you scan images directly into the PaperPort viewer that Brother included with your MFC but you can also scan images directly into hundreds of other software applications that support TWAIN scanning These applications include popular programs like Adobe Photoshop Aldus Pagemaker Corel Draw and many more To choose the Brother Multi Function Link as your scanner driver select it under the Select scan...

Page 122: ...esolution for your needs Contrast To have the scanner adjust the contrast automatically choose Auto If your original is too light set the contrast to Light If the original is too dark set the contrast to dark Image Type If you are scanning text or black and white line art choose Text as the image type If you re scanning a photo or detailed picture with many different colors choose Photo as the ima...

Page 123: ...se it to fax messages from Windows applications in your computer Multi Function Link is available at most Brother retailers If you cannot find it you can order Multi Function Link directly from Brother The item number is PCI 1 Installation instructions will be included with PCI 1 However it is important that you hook up your fax machine to your computer before you install the software 15 C H A P T...

Page 124: ...116 C H A P T E R F I F T E E N ...

Page 125: ... you can talk with the other party Caller ID A service purchased from the Telephone Company that lets you see the number or name of the party calling you Cancel Job Cancels a programmed job like Delayed Fax or Polling CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that they are from a fax machine communication error or Comm Error ...

Page 126: ... Activity Reports You can print Activity Reports on demand without interrupting this cycle LCD liquid crystal display The display screen on the FAX MFC that shows interactive messages during On Screen Programming and defaults to the date and time when the machine is idle manual fax When you press Speaker Phone OR lift the handset so you can hear the receiving fax machine answer before you press St...

Page 127: ...call and access your Message Center from a remote location resolution The number of vertical and horizontal lines per inch See Standard Super Fine and Photo Rotary Aform of dialing on a telephone line scanning The process of sending an electronic image of an original paper document into your computer speed dial A preprogrammed number for easy dialing You must press the Speed Dial key and then two ...

Page 128: ...mission The process of sending documents over the phone lines from your FAX MFC to the receiving fax machine User Option List A printed report that shows the current settings of your FAX MFC Xmit Report Transmission Report A listing of each transmission showing caller ID date time and number of pages ...

Page 129: ...e mm Fine Photo 196 line inch 7 7 line mm Superfine Photo copy 392 line inch 15 4 line mm Memory Capacity MFC 1870MC 512 KB up to 20 pages FAX 1570MC MFC 1970MC 1 MB up to 50 pages One touch dial 24 Speed dial 36 stations MFC 1870MC 100 stations FAX 1570MC MFC 1970MC Automatic redial 3 times at 5 minute intervals Speaker type Full Duplex Auto answer 0 1 2 3 or 4 rings Communication source Public s...

Page 130: ...37 48 49 Caller ID 27 28 53 Canceling 26 45 Chain Dialing 21 22 49 Cleaning 95 97 Clearing Caller ID 54 Connecting 2 10 11 14 15 Contrast 26 32 Control Panel 3 4 Copy 26 32 57 Corrections 19 Cover Page 18 20 21 26 27 28 46 47 48 83 Custom Telephone Features 14 D D R SET MODE 52 Daily Timer 28 43 Date and Time 17 18 28 Deactivation Code 50 51 Delayed Transmission 44 Distinctive Ringing 28 33 51 52 ...

Page 131: ...L Loading Paper 9 M Maintenance 93 Manual Dial 39 Manual Mode 33 98 Manual Transmission 32 Maximum Message Time 65 66 75 78 Memo 63 66 Memory 7 22 41 Memory Full Message 43 Memory Status List 70 Memory Storage 24 Message Center Mode 59 62 Message Center Pro 73 Message Storage 61 MSG CTR OGM 61 Multi Function Link for MFC 1870MC and 1970MC 101 102 108 Multi Function Link option 115 Multiple Resolut...

Page 132: ...ing faxes PC 112 Viewing On Line Documentation 105 Voice Calls 39 Voice On Demand 73 74 79 Personal Mailbox 65 73 76 Personal Mailbox memo 78 Personal Mailbox Remote Retrieval 78 PBXs 13 Photo 32 56 PIN 66 67 Playing Messages 63 Poll Waiting 49 55 Polling 26 49 54 55 Power 10 88 89 Power Failure 17 22 24 Printing 29 48 63 64 83 84 Printing Message 63 Program Fax Forward Number 67 Program Paging Nu...

Page 133: ...125 I N D E X Volume 62 63 66 W Warranties 90 Windows 3 1 or 3 11 102 104 Windows 95 102 104 Windows NT Workstation Version 4 0 102 104 World Wide Web 93 103 126 ...

Page 134: ...pts to receive faxed instructions about using the system and an index of Fax Back subjects USA 1 800 521 2846 From within Canada 1 800 681 9838 The Brother Fax Back System number USA only has been preprogrammed on One Touch key 01 Brother on the World Wide Web You can find more information about Brother products from product specification sheets to Frequently Asked Questions FAQs on the World Wide...

Page 135: ...le at most Brother retailers If you cannot find the accessory you need and you have a Visa MasterCard Discover or American Express credit card you can order accessories directly from Brother USA 1 888 879 3232 voice 1 800 947 1445 fax www brothermall com From within Canada 1 800 668 2768 voice DESCRIPTION Printing Cartridge 2 PK Refill Rolls 4 PK Refill Rolls Telephone Line Cord Telephone Handset ...

Page 136: ...made for use in the USA or CANADA only We can not recommend using them overseas because it may violate the Telecommunications Regulations of that country and the power requirements of your fax machine may not be compatible with the power available in foreign countries Using USA or CANADA models overseas is at your own risk and will void your warranty UF83220011 Printed in Malaysia Visit us on the ...

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