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The massage chair is connected to the power 
supply but is not functioning

1. Check to see that the plug is properly connected 
and working
2. Ensure the massage chair switch is in the ‘I’ 

position

Possible overheating due to prolonged use. Turn off 
the power for at least 30 to 50 minutes

1. Ensure the chair is plugged into a working outlet
2. Turn the power OFF and ON again

The remote control works but the massage chair 
is not functioning

Both the remote control and the massage chair 
are not functioning

This 

massage

 

chair

 is 

controlled

 by a 

microcomputer

 and is thus 

susceptible

 to power 

surges

 

of

 +10 to -15%. 

The following situations may arise in the event of a power surge:

If you continue to have problems, please read the warranty card and contact the Cozzia service department.

TROUBLESHOOTING

GROUNDING INSTRUCTIONS

Grounding Pin

Grounded Outlet Box

Grounded Outlet

This product must be grounded. If it should malfunction or break down, grounding provides a path of least 
resistance for the electric current to reduce the risk of electric shock. This product is equipped with a cord that 
has an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate 
outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Danger - Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check 
with a qualified electrician or service technician if it will not fit the outlet. Have a proper outlet installed by a 
qualified electrician.

This product is for use on a nominal 120V circuit and has a grounding plug that looks like that plug illustrated 
below. Make sure that the product is connected to an outlet having the same configuration as the plug. No 
adapter should be used with this product.

Caution

Caution

• 

Do not use abrasive cleaning agents like benzene or thinner to clean the massage chair. This 
may cause the upholstery to fade.

Caution

• 

Do not use a wet cloth to clean the controller. This may result in malfunction.

PRODUCT CARE AND STORAGE

1. Storing the Massage Chair

2. Cleaning the Massage Chair

• 

 Use only a clean, dry cloth to clean the controller.

3. Cleaning the Controller

• Do not store the massage chair in direct sunlight or in places of high temperature. This may 
   cause the color of the upholstery to fade.
• Do not allow the massage chair to remain in contact with vinyl or wallpaper for extended 
   periods of time as this could lead to discoloration.

• Wipe off dust and dirt from the massage chair with a dry, soft, clean cloth after use.
• Keep the massage chair clean and away from places of high humidity.
• If the massage is not to be used for a long period of time, cover the massage chair with a dust cover and 
   unplug its power plug from the electrical outlet.

• Before cleaning, ensure that the main power switch is off and the power plug is disconnected from the 
   electrical outlet.
• Wipe off dust and dirt from the massage with a dry, soft, clean cloth after each use.
• This product can be cleaned thoroughly with a slightly damp cloth.

• Do not iron the upholstery.

• Do not wash the upholstery using a home washing machine as this may result in deterioration of the 
   upholstery’s quality.

Summary of Contents for BK-550

Page 1: ...BK 550 User Manual ...

Page 2: ......

Page 3: ...rookstone we understand that every body is different and have carefully designed your massage chair with that in mind For replacement parts and tech support please call our service and warranty hotline or visit www cozziausa com 1 ...

Page 4: ...e Custom Massage Recline Settings Safety Grounding Instruction Troubleshooting Care and Storage Warranty INTRO Dimensions Contents 3 4 9 10 11 12 16 17 18 19 23 24 26 27 28 CARE 29 30 31 31 31 32 CHAIR Move Clearance Components Massage Points Specifications 5 6 7 8 2 ...

Page 5: ...3 DIMENSIONS First let s get your chair inside 46 5 62 2 29 5 BK 550 Massage Chair Box 31 5 55 51 49 02 ...

Page 6: ...ir Wired Remote Power Cord User Manual Installation Manual Warranty Postcard Installat BK 550 ion Manual Warranty Card The BROOKSTONE trademarks names and logos are owned by BKST Brand Holdings LLC 2021 All rights reserved Manufactured marketed and distributed by Cozzia USA LLC under license 4 ...

Page 7: ...the left and right Reserve space on the front and back 8 8 20 4 CLEARANCE HOW TO MOVE Two people are needed to lift the chair A few simple steps to find the best place for your new chair Lower down the backrest 45 degrees onto wheels 5 ...

Page 8: ... Slip Bar Pillow Shoulder Panel Wired Remote Seat Pad Footrest LED Armrest 6 Note The speaker will only operate when the massage chair is in operation To play music using your massage chair s speakers please connect your smartphone tablet or other electronic device to your chair using bluetooth ...

Page 9: ...7 MASSAGE POINTS 4 Air Bags 6 Air Bags 2 Heating Pads 20 Air Bags 2 Rollers Back Massage Mode Air Bag Roller Heating Pads ...

Page 10: ...ions L x W x H Chair dimensions 62 2 x 29 5 x 46 5 Reclined dimensions 67 7 x 29 5 x 45 3 A few important facts about your massage chair Rated Voltage 110 120V Rated Frequency 60Hz Power of Speakers 14W 2 sides Length of Wiring Controller wiring 31 5 Power supply wiring 70 9 Usage Condition Environment temperature 10 C 40 C Contrasting humidity 30 85RH Storage Condition Storage temperature 20 C 60...

Page 11: ...9 WIRED REMOTE ON OFF Pause Return Button Adjust Chair Angle Direction Button Menu Zero Gravity Confirm Button ...

Page 12: ...INTERFACE Menu Screen Demo Program Auto Massage Create New Program Adjust Chair Position Spot Massage Settings 10 ...

Page 13: ...11 DEMO In order to allow you to quickly understand how to use the chair we created a demo module for you Choose Demo and press OK to begin demo program ...

Page 14: ...MASSAGE We have designed your chair with multiple massage options for your changing needs Follow these simple instructions to begin a new auto massage Choose Auto and press OK to get into auto massage interface ...

Page 15: ...13 Choose 1 of our 9 auto massages Gentle Relax Stretch Vigourous Spine Care Stretch Chinese Thai Swedish Japanese Auto Massage Interface ...

Page 16: ...Massage Controls Name of Auto Program Time Left 3D Strength Air Intensity Foot Roller Lumbar Heat 14 ...

Page 17: ...15 When you choose an auto program the chair will detect your shoulder position automatically You can adjust the massage roller higher or lower with the direction buttons ...

Page 18: ...In this interface you can adjust massage 3D strength and air intensity 16 ...

Page 19: ...17 SPOT MASSAGE This is a fixed massage area and actions program Choose Spot Massage and press OK to begin spot massage ...

Page 20: ...In this interface you can select your preferred spot massage functions Spot Massage Interface 18 ...

Page 21: ...CUSTOM MASSAGE Choose Create New to begin creating your massage program you can create up to 3 custom programs 19 ...

Page 22: ...Select your favorite massage area 20 ...

Page 23: ...Select your favorite massage actions 21 ...

Page 24: ...Select your preferred massage strength and heat 22 ...

Page 25: ...Choose the Custom 1 to begin your massage program 23 ...

Page 26: ...RECLINE Choose Recline to adjust the backrest and footrest angle of the chair 24 ...

Page 27: ...Recline Interface Adjust the chair position by using the icons on this page 25 ...

Page 28: ...In this interface you can adjust the chair angle 26 ...

Page 29: ...SETTINGS Choose the Setting and press OK to take you to the settings 27 ...

Page 30: ...Settings Interface 28 ...

Page 31: ...ell SAFETY PRECAUTIONS We re looking out for you When using the massage chair basic precautions should always be followed including the following Read all instructions before using this massage chair Always unplug this massage chair from the electrical outlet immediately after using and before cleaning Never use pins or other metallic fasteners with this appliance Carefully examine the covering be...

Page 32: ...eg rest during massage do not force them back in as this may result in injury Remove the power plug from the electrical outlet immediately should liquid be accidentally spilled onto the massage chair Do not use wet hands to connect or disconnect the power plug from the electrical outlet Do not tamper with the power cord or use the massage chair with a damaged cord as this may result in malfunction...

Page 33: ...roper outlet installed by a qualified electrician This product is for use on a nominal 120V circuit and has a grounding plug that looks like that plug illustrated below Make sure that the product is connected to an outlet having the same configuration as the plug No adapter should be used with this product Caution Caution Do not use abrasive cleaning agents like benzene or thinner to clean the massa...

Page 34: ...thorizations RMAs for buyer s remorse Service And Technical Support Consumers may contact Cozzia s customer service department at 1 877 977 0656 between 9 00 am and 5 00 pm PST Mondaythrough Friday or Get Help at www cozziausa com support Consumers are required to provide the unit serial number and dated proof of purchase sales receipt when they contact the Cozzia service department regarding a re...

Page 35: ......

Page 36: ...The BROOKSTONE trademarks names and logos are owned by BKST Brand Holdings LLC 2021 All rights reserved Manufactured marketed and distributed by Cozzia USA LLC under license ...

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